프리미어 더블룸 | 고급 침구, 책상, 암막 커튼, 다리미/다리미판

호텔 카사 425 + 라운지 여행 후기

3.5 out of 5
호텔 카사 425 + 라운지
425 W 1st St, Claremont, CA

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 236개 이용 후기 중 172개" "
평점 8 - 좋아요. 236개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 236개 이용 후기 중 10개" "
평점 4 - 별로예요. 236개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 236개 이용 후기 중 1개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

So Young

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
전체적으로 좋은 호텔입니다. 특히 직원들이 아주 친절합니다. 또한 위치가 아주 좋습니다.
2022년 8월에 1박 숙박함
답변 제공: Casa Guest Services 님, 2022년 8월 23일
Thank you for staying with us, and for taking the time to review. We look forward to your next visit.

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly. I arrived late due to flight delays. So accommodating!!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome customer service.
2024년 1월에 1박 숙박함
답변 제공: Ethan 님, 2024년 1월 28일
Thank you! We're glad that you're enjoying your stay. Let us know if there's anything else we can do for you.

10/10 - 훌륭해요

Devan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would visit again!
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Joel

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Decent
Good location. Rooms are spacious, but overall fairly dated. The only door into the room (and really only daylight) is a giant sliding glass door that wouldn't lock properly. To have any daylight in the room the drapes had to be open which then allowed full view of everyone into the room by the whole courtyard. There was rarely someone actually working the front desk and when I needed help (my key card stopped working, I needed a printed receipt) I couldn't find anyone to help me. If the service were better I would rate it higher. Parking was also a challenge.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Cambria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lupe

The location of Lacasa 425 was perfect for us. It was in the middle of the hustle and bustle of restaurants and theaters and music. Great parking and what I love mostly about it was at the end of our busy day. We had a beautiful quiet comfortable room to go to, I would recommend it definitely
2023년 12월에 3박 숙박함

8/10 - 좋아요

Farm

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
They first put me in a room with bad plumbing and the water flood in the shower with really bad odor. Phone didn’t work so I had to walk up to customer service desk to tell them. Then the next day, my cleaning lady didn’t clean my room. I just asked for extra towels when I saw her cleaning another room. I didn’t want to bother anymore. But overall it was a beautiful hotel.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Dermot

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Yessenia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful & spacious, can’t wait to come back!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jennifer

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the large bath in my room. Also the open courtyard, one could sit and eat or just relax and read. It is located in a very nice area and loved the ablility to walk and see the area.
2023년 10월에 4박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 10월 22일
We are thrilled to hear you enjoyed your stay. We appreciate your feedback!

10/10 - 훌륭해요

Heather Arin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The entire staff was lovely and super responsive. The property is so spacious—-allows for time to truly relax. Breakfast was delicious too.
2023년 10월에 1박 숙박함
답변 제공: Ethan | Casa 425 Front Desk 님, 2023년 10월 11일
Thank you for the kind words! We are so glad you enjoyed your stay, and we hope to see you again soon!

10/10 - 훌륭해요

Andrea

2023년 9월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 10월 22일
We appreciate your feedback!

10/10 - 훌륭해요

Jeffrey

2023년 9월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 10월 1일
We are thrilled to hear you enjoyed your stay! Thank you for your feedback.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick trip to a college event
From check in to departure, our experience was excellent. The staff was friendly and very competent. The room was large and very well maintained. We loved the location with its proximity to the town of Claremont and the colleges (parked the car when we arrived and didn't move it until we left.). This is definitely our first choice hotel in the area.
2023년 9월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 10월 1일
We are thrilled to hear you enjoyed your stay! Thank you for your feedback.

10/10 - 훌륭해요

Cliff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very comfortable bed. only complaint was shower head was weak in Rm 309, but otherwise enjoyed the room very much
2023년 9월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 10월 1일
We appreciate your feedback and are glad to hear you enjoyed your stay!

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely space and wonderful staff.
2023년 9월에 3박 숙박함
답변 제공: Emanda - Front Desk Agent 님, 2023년 9월 18일
We are happy to hear you enjoyed your stay! We appreciate your feedback.

10/10 - 훌륭해요

Alb

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was great! Be aware some rooms are right next to the Back Abbey and that bar gets lively during the weekends. That was no problem for us but still something to consider for the light sleeper. Other than that, the place was clean, organized, and staff was friendly and helpful. Incredibly close to the entire Claremont shopping area. Hope you enjoy your stay like we did!
2023년 6월에 3박 숙박함
답변 제공: Emanda - Front Desk Agent 님, 2023년 7월 23일
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Merrilee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A relaxing getaway
Open floor plan guest rooms are complemented by shared open air spaces.
Guacamole and tortilla chips
Patio courtyard
Patio courtyard
Patio courtyard
2023년 6월에 1박 숙박함
답변 제공: Emanda - Front Desk Agent 님, 2023년 7월 23일
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Carole

2023년 6월에 2박 숙박함
답변 제공: Emanda - Front Desk Agent 님, 2023년 7월 23일
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 - 훌륭해요

Padma

2023년 6월에 1박 숙박함
답변 제공: Emanda - Front Desk Agent 님, 2023년 7월 23일
We appreciate your feedback and are happy to hear you enjoyed your stay!

10/10 - 훌륭해요

JULIE

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

lisetta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 5월 15일
We appreciate your feedback and are thrilled to hear you enjoyed your stay!

10/10 - 훌륭해요

Alexander

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ethen at the reception deck is the best. The hotel is Clean and very close to eating and shopping.
2023년 4월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 4월 20일
Thank you for your feed back. We are glad to hear you enjoyed your stay!

10/10 - 훌륭해요

Lorissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2023년 1월 5일
We appreciate your feedback and are glad you enjoyed your stay!

10/10 - 훌륭해요

Elizabeth

2020년 3월에 1박 숙박함

8/10 - 좋아요

Irela 님, La Verne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and great room. I would have appreciated a softer mattress and a little less noise from outside the hotel; however, totally expected due to its location. No wine in the room as the VIP perk from Expedia suggested.
2022년 8월에 2박 숙박함
답변 제공: Casa Front Desk 님, 2022년 8월 23일
Dear Irela,Thank you for your review. I apologize for the wine. We typically ask guests upon checking in for your choice of red or white. i will share this with the front desk staff. We hope to see you again so that we can make it up to you.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was okay limited selection but good.
2022년 7월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 7월 29일
Thank you for your feedback. We are currently working on our breakfast to meet guest standards. Please know your comments will be addressed.

10/10 - 훌륭해요

Maria

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Have stayed here before. The property is in need of refreshing and is showing it's age. The staff was wonderful as always. The breakfast offering was poor.
2022년 6월에 4박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 6월 24일
Jonathan, Thank you for your feedback. Please note that we take your response very seriously and are working on the issues you have addressed. We hope you are able to come back soon and try our newly implemented Breakfast soufflé (-:

10/10 - 훌륭해요

Ashlee

2022년 6월에 1박 숙박함

8/10 - 좋아요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extra last minute charge to make the sofa bed!
We loved the modern room that opened up to the courtyard bar. This is a fun, modern hotel situated perfectly near restaurants. My only complaint was after booking a room with a sofa bed to accommodate 3 adults, we were contacted the day before checking in to ask if the 3rd person would be using the sofa bed; if so there would be an additional $20 charge to make up the bed!
2022년 4월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 4월 25일
Hi Joanne, Thank you for sharing your experience. We appreciate your feedback and will definitely take this into consideration for future reservations.

10/10 - 훌륭해요

Cristal

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accessible to the colleges we were visiting with plenty of food options nearby. Would stay again.
2022년 4월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manger 님, 2022년 4월 11일
Thank you Cristal for taking the time to share. We're glad you enjoyed your stay. We hope to have you again some time soon.

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great small hotel adjacent to Pamona College.
The hotel was super convenient to the college campus which was great for our needs. The staff were very friendly and accommodating. Our room was very clean. Our only issue during the stay was street noise which is not under the control of the hotel or staff (if it were I have no doubt they would have fixed it). Seems every motorcycle and muffler-less car uses the street the hotel is on at all hours of the night.
2022년 4월에 2박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 4월 7일
Thank you for taking the time to share your experience. We look forward to having you another time.

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 4월 7일
Thank you, We hope to have you sometime soon.

4/10 - 별로예요

Audrey

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is lovely, centrally located. However, our room was in need of repair and updating. Fixtures were worn and dated and used. There was rust in the bathroom. Grout around shower floor and bath tub were dirty and old. The room has good bones and amazing tub, but it needs a refresh.
2022년 3월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 4월 2일
Hello Audrey, Thank you for your feedback. We appreciate you taking the time to let us know about your experience. Please know we are working on addressing your concerns.

10/10 - 훌륭해요

Reylene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 4박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 3월 24일
Thank you for taking the time to share. We hope to have you again sometime soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great but we had some trouble figuring out how the spa worked. Some simple instructions in the room would help.
2022년 3월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 3월 20일
Thank you for your feedback. We appreciate you taking the time to share your experience. We hope you were still able to enjoy your stay with us dispite the obstacle. Please know while at Hotel Casa 425 any of our front desk agents will gladly assist you with any questions you have.

6/10 - 괜찮아요

Barbara 님, New York

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property and rooms need some upgrades. We had a ground floor room which was noisy at night.
2022년 3월에 2박 숙박함
답변 제공: - Veronica Gutierrez, Assistant Manager 님, 2022년 3월 20일
We apologize for any inconvenience. For future reservations please note in client requests for the quiet side of the hotel and we will gladly accommodate your preference.

10/10 - 훌륭해요

Fady

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very cool and unique to the area. We loved that it was near everything, shops and restaurants across the street and all around. a bar outside my room basically with good food options and easy access to almost anything.
2022년 2월에 2박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2022년 2월 22일
We are so glad you enjoyed your stay! We appreciate the feedback.

10/10 - 훌륭해요

Tori

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay.
2021년 12월에 2박 숙박함
답변 제공: Veronica Gutierrez, Assistant Manager 님, 2022년 1월 6일
Thank you for taking the time to share. We look forward to having you in the future.

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2nd Stay and Excellent Service Both Times
Our first room at check in didn’t have a working tv/cable. So the hotel switched us to a very nice room and and everything was perfect. This is our second stay at this hotel although we only live 30 min away. It has great venues for food and drinks and it’s small enough to where the customer service is quick and personalized. The rooms are huge and well appointed and of course the big tub in the middle of the room is what attracts us most. It’s the only one of its kind in the area.
2021년 12월에 1박 숙박함
답변 제공: Veronica Gutierrez, Assistant manager 님, 2022년 1월 1일
Hi Sandy, We are so grateful for your kind words towards our team. We are glad you enjoyed yourself and hope to see you soon.

10/10 - 훌륭해요

candy lynn

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at Hotel Casa 425 was very accommodating and understanding after I accidentally booked our room for the wrong night. They quickly resolved my mistake while I was on a cross-country flight. We landed to a kind message letting us know it was adjusted and our new confirmation. The property is in a wonderful location with charming shops and restaurants all in walking distance. The beds are very comfortable, and the large bathtub was much needed after a very long flight. Happy hour in the courtyard is lovely as well.
2021년 12월에 1박 숙박함
답변 제공: Emanda, Front Desk Agent 님, 2021년 12월 8일
We are elated to hear about your recent stay at Hotel Casa 425. We appreciate your feedback!

10/10 - 훌륭해요

Patrick

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
conveniently located, parking across the street in the garage, and plenty of restaurants and things to do within walkable distance
2021년 11월에 3박 숙박함
답변 제공: Veronica Gutierrez, Front Desk Agent 님, 2021년 11월 20일
Thank you for your kind words.

10/10 - 훌륭해요

Richard

2021년 10월에 5박 숙박함