야외 수영장, 07:00 ~ 22:00 오픈, 무료 카바나, 일광욕 의자

레벨 로스앤젤레스 다운타운 - 사우스 올리브 여행 후기

4.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 531개" "
평점 8 - 좋아요. 1005개 이용 후기 중 184개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 114개" "
평점 4 - 별로예요. 1005개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 99개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JAE KYONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 9월 25일
Thank you for being our guest and sharing the beautiful photo of your suite. We hope the apartment-style suite made you feel right at home. We hope to welcome you back to Level in the future!

6/10 - 괜찮아요

Seunghyeon

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
레지던스여도 기본적인 것을 갖추었으면 좋겠고(슬리퍼) 타올서비스도 느리고, 특히 침대시트 교체 서비스, 청소서비스 안되면 청소기 비치라도 해야 할 것 같다
2023년 3월에 9박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 3월 21일
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for not providing slippers and the delayed towel service. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 - 훌륭해요

hyeju

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 방문 할게요~~
정말 너무 좋았어요! 아기 데리고 가족여행 이었는데 뷰 정말 최고 숙소에서 전자렌지 사용 ㅎㅎ 아기 밥은 문제 없이 숙소에서 !
2023년 2월에 7박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 3월 4일
Thank you for being our guest. We are delighted to hear you and your family enjoyed your visit. All of our luxury suites have the conveniences of a modern apartment. We hope to welcome you back to Level in the future!

10/10 - 훌륭해요

Jihye

2023년 1월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 2월 21일
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Service was amazing. All staff members were very nice and kind. However the furnishing didn't operate well. Dryer and compost grinder kept stopping working.
2023년 2월에 4박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 2월 13일
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. Please accept our apologies for the issues you encountered with your dryer and garbage disposal. We hope to welcome you back to Level in the near future. Thank you again!

8/10 - 좋아요

seungcheol

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
숙소가 전체적으로 좋았으나 하우스키핑 방청소가 쉽지 않은 부분이 아쉬웠습니다
2023년 1월에 8박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 2월 7일
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. While we do not offer daily housekeeping services, we can deliver fresh amenities to your suite by request for free. We hope to welcome you back to Level in the near future. Thank you again!

2/10 - 너무 별로예요

JUNGMIN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1. 숙소 클리닉 없음 2. 수건 매번 요청 해야 함 3. 금액 대비 별로임
2023년 1월에 5박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2023년 1월 31일
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We are a little different compared to a traditional hotel. While we do not offer daily cleaning services, we can deliver amenities to your suite by request. We have forwarded your feedback to our management team to review. We hope to improve your impression and welcome you back to Level in the future.

10/10 - 훌륭해요

JUNGKYU

10/10 - 훌륭해요

JinKoo

2022년 11월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2022년 12월 31일
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와 긴 여행에 제격. 신혼여행 중간에 간 숙소였는데 최고.. 담에 la가면 무조건 이곳으로
2022년 9월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2022년 9월 20일
Thank you for choosing Level to celebrate your special occasion. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. We hope to welcome you back for many anniversaries to come.

8/10 - 좋아요

JOOHYUK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
아파트 형식인 것이 좋았음
2022년 8월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2022년 9월 3일
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon.

6/10 - 괜찮아요

yong hyun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
프론트 직원 불친절, 여러번의 실수, 긴 대기시간. 주차장직원 친절함.
2022년 7월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2022년 8월 3일
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 - 훌륭해요

jooyoung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽했던 숙소✨
이쁘고 편하고 뷰좋고 완벽했던 숙소! 여자 혼자여서 안전한 숙소를 찾느라 성급높은 호텔을 선택했는데, 수영장에 저녁엔 영화도 야외에서 볼수 있는게 너무 좋았어요! 뷰도 진짜 좋음..👍 재방문의사 완전 있습니당!
2022년 7월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2022년 7월 18일
We are very pleased you discovered Level during your recent visit to Los Angeles. We are certainly an oasis in the sky for any guest searching to escape the fast pace energy of city life. Moments from great shops and restaurants, many of our guests find it convenient to walk to every popular downtown destination. We are very pleased to hear you enjoyed Level and all of the wonderful amenities we have to offer. We hope to welcome you back in the near future.

8/10 - 좋아요

gee moon

2022년 6월에 2박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2022년 6월 24일
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to LEVEL in the near future. Thank you again!

6/10 - 괜찮아요

Sung Hun

별로예요: 직원 및 서비스, 객실의 편안함
2021년 12월에 4박 숙박함
답변 제공: Level Management 님, 2022년 1월 12일
Dear Sung Hun, Thank you for your recent stay at Level. We hope to welcome you back again soon in the future. Best regards,

10/10 - 훌륭해요

Jee Hun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 11박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2021년 9월 25일
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to LEVEL in the near future. Thank you again!

10/10 - 훌륭해요

DONG JUN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 3박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 11월 23일
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a wonderful visit. We hope to welcome you back to LEVEL in the near future.

10/10 - 훌륭해요

Joonsoo

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 12박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 3월 13일
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a wonderful visit. We hope to welcome you back to LEVEL whenever you travels bring you to Los Angeles.

10/10 - 훌륭해요

Jongdae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다 만족합니다만 발렛비용을 받는 것이 조금 불편합니다
2020년 2월에 1박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 2월 26일
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. Thank you for your feedback about valet parking. We hope to see you again soon.

8/10 - 좋아요

BANG HYOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
장기 숙박에 적격인 괜찮은 호텔
호텔숙박 1주일이 지나 약간의 답답함을 느낄때 본 Level Furnished Living 으로 옮겼는데 우선 침실과 거실이 분리되고 공간도 일반호텔보다 2배 정도 넓어 낮에도 외출안하고 머물러 있어도 편하고 좋았음. 주방에는 각종 조리기구, 세탁기 건조기 까지 비치되어 있어 단기 체류보다는 장기 체류시에 취사가 가능해 경비도 절약할 수 있을 것 임. 주변에 대형 Food market이 있어 식자재 구입도 용이 함. 위치는 다운타운 중앙부에 있어 교통이 편하고 외부로의 입출입이 매우 편리함.
2020년 2월에 2박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 2월 22일
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to LEVEL in the near future. Please do not hesitate to contact Guest Services for any assistance. Thank you again!

10/10 - 훌륭해요

CHAEYEON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추!
큰 냉장고, 세탁기 및 건조기 등 취사시설이 있어서 정말 편했고 침실도 따로 있어서 정말 편했어요! 어매니티가 몰튼브라운이라 더 만족스러웠어요
2020년 1월에 2박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 2월 19일
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit and all the amenities LEVEL has to offer. We hope to welcome you back very soon. Thank you again!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean facilities and kind persons
The facilities in the hotel were clean, tidy and minimalistic. Especially, the kitchen and dining table in the room are nice. House-keeping person service were kind with a smile. The hotel is located in downtown and restaurants, food market(Whole Foods), cafe and CVS are near the hotel.
2020년 2월에 5박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 2월 18일
Thank you for being our guest and sharing your excellent feedback. Cleanliness and hygiene are two of our highest priorities when it comes to our luxury suites. We are delighted to hear you enjoyed your visit. We hope to welcome you back to LEVEL in the future!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
다운타운에 위치하여 걸어서 다니기도 좋았습니다. 수영장 사우나 헬스장등 시설이 잘되어 있고 직원들이 친절하였습니다.
2020년 1월에 3박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 2월 9일
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
매우 만족합니다. 시설, 위치, 직원 친절도 매우 우수함. 특히 룸 컨디션 및 구조, 세탁기, 냉장고 등 집기류는 매우 좋았습니다.
2020년 1월에 3박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 2월 6일
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit and all the amenities LEVEL has to offer. We hope to welcome you back very soon. Thank you again!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel's internal system is convenient and well equiped. I hope some front desk employees are more kind.Be generally satisfactory.
2020년 1월에 5박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 1월 18일
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. Please accept our sincerest apologies for the unpleasant experience you encountered with one of our desk employees. We have forwarded your feedback to our management team in order to improve these issues moving forward.We hope to welcome you back to LEVEL in the near future. Please do not hesitate to contact Guest Services for any assistance. Thank you again!

8/10 - 좋아요

Shin young

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
깨끗하고 친절합니다 단 낮은 층이어서 전망이 안 좋았어요 다운타운이라 밤에 주변이 위험한거 같습니다
2020년 1월에 3박 숙박함
답변 제공: Aaron Gonzales: Guest Services Manager 님, 2020년 1월 24일
Thank you for your recent stay with us and for taking time to provide your review. We pride ourselves on our service excellence, and are pleased to know our team delivered a wonderful experience for you. We sincerely apologize you were not satisfied with your suite location. We certainly do our best to assign you to a higher floor in the future. Thank you again!

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was top tier!! The staff was amazing and the view is incredible!
2024년 3월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 3월 18일
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basketball pool gym
2024년 3월에 1박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 3월 15일
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 - 좋아요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
2024년 3월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 3월 15일
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

2/10 - 너무 별로예요

Asia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
2024년 2월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 3월 4일
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 - 훌륭해요

Pearla 님, Los Angeles

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10
2024년 2월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 2월 27일
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 - 훌륭해요

Teruyuki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 2월 27일
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!

10/10 - 훌륭해요

Isidor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
2024년 2월에 4박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 2월 17일
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 - 훌륭해요

Cindy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Stay!
2024년 2월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 2월 17일
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 - 훌륭해요

Spencer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
2024년 2월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 2월 17일
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 - 너무 별로예요

Rudy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
2024년 1월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 30일
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 - 너무 별로예요

Nisa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
2024년 1월에 1박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 25일
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
2024년 1월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 25일
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 - 훌륭해요

Allen 님, Leonia

2024년 1월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 25일
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 - 너무 별로예요

Winston

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 22일
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, pleasant staff
2023년 12월에 15박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 18일
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Samson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 11일
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!

10/10 - 훌륭해요

Lamonica 님, Columbia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked the Sky View suite and it was amazing. It was spacious and had everything that we needed. The employees greeted you on arrival and throughout our trip as we came and went.
2024년 1월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 9일
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.

10/10 - 훌륭해요

Angel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was great
2023년 12월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 22일
Thank you for your review. We're thrilled to hear that you enjoyed the view from your suite during your stay. It's always a pleasure to know that our guests appreciate the unique aspects of our location. We hope to have the chance to host you again soon for another stay with a fantastic view!

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 22일
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 22일
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 - 별로예요

Louise

2024년 1월에 3박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 30일
sincerely apologize for any inconveniences you may have experienced during your visit. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this commitment in your case. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.

2/10 - 너무 별로예요

Jose Alberto Valtierra

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy mala limpieza y cobran cargos excesivos diarios, nunca había experimentado algo así .
2023년 12월에 4박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 22일
Gracias por tomarse el tiempo para proporcionar su opinión. Lamentamos sinceramente que su experiencia con la limpieza de nuestras instalaciones no haya cumplido con sus expectativas, ya que mantenemos altos estándares en nuestros servicios de limpieza. Además, entendemos sus preocupaciones respecto a los cargos diarios y pedimos disculpas si estos no fueron comunicados claramente o le parecieron excesivos. Estamos comprometidos a asegurar transparencia en nuestra estructura de precios y continuamente revisamos nuestras tarifas para alinearlas con los estándares de la industria y las expectativas de nuestros huéspedes. Sus comentarios son valiosos para ayudarnos a mejorar nuestro servicio. Agradeceríamos la oportunidad de discutir su experiencia más a fondo y ver cómo podemos enmendar la situación. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia mucho mejor en el futuro.

8/10 - 좋아요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 22일
Thank you for being our guest and taking the time to provide your feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back for even better experience soon.

10/10 - 훌륭해요

Lana

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great.
2024년 1월에 1박 숙박함
답변 제공: Aaron Gonzales- Guest Services Manager 님, 2024년 1월 4일
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!