3 개의 레스토랑, 아침 식사, 점심 식사, 저녁 식사 제공(미국 요리)

로스앤젤레스 메리어트 버뱅크 에어포트 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1044개 이용 후기 중 574개" "
평점 8 - 좋아요. 1044개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 1044개 이용 후기 중 121개" "
평점 4 - 별로예요. 1044개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1044개 이용 후기 중 63개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
재방문 의사 없음
데스크 직원들은 매우 친절하고 협조적임. 그러나 투숙했던 방은 최악의 경험 너무 낡고 보기에도 더러운 카펫, 이블 커버의 안을 보면 덮고 잘 마음이 사라짐. 아무리 공항근처 호텔이라지만 최악의 경험. 하룻밤 숙박이라 대충 잠만 자고 나옴.
2023년 12월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2023년 12월 28일
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We greatly appreciate your input as it helps us enhance the overall experience for our guests.Please know that we will be addressing the concerns you raised about the room's decor and overall condition. These are all areas we work diligently to excel in to provide a memorable stay for our guests.Thank you for taking the time to provide your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with an upgraded and enhanced guest experience.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: Front Office Manager 님, 2021년 8월 7일
Thank you for your Feedback!

6/10 - 괜찮아요

Clifton

출장 여행
별로예요: 편의 시설/서비스
First, upon arriving the first thing I noticed was the entry canopy in disrepair. Curb appeal was not up to par as expected which indicates poor management. Second finishes on way to room and in room showed signs proper maintenance had not been performed. A review by an independent auditor to assess maintenance issues identified would be my recommendation.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Tanya Denise

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 4 nights business trip. Toilet was broken and not repaired until the 4th night, even tho I called daily. I was declined any compensation from Marriott and Expedia. Our parking pass expired the second day and we were unable to leave for our first meeting. Female staff was EXTREMELY RUDE. Never ever dealing with Expedia. Contacting both companies’ corporate offices soon
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Kimberlie 님, Fairfield

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was an excellent choice for our 24-hour trip to LA for the Jimmy Buffett Tribute Concert at The Hollywood Bowl. Having flown into the Burbank Airport many times, we knew the Marriott shuttle was a requirement. Bonvoy membership got us access to the club lounge which was great for a quick, early breakfast. No snack options were there in the afternoon but we made two stops at EDB Grill where Sal served us great margaritas and small plates. Kai made check in a breeze! Only complaints were the room had a flashing light on smoke detector or something that was annoying and there was only one USB port in an alarm clock on one nightstand.
2024년 4월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 15일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

Lei

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 9일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Dolkar

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the two pools and the ping pong table. Room was very clean.
2024년 3월에 3박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 5일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We are so pleased you were able to enjoy both pools and the ping pong table as well!Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Jie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 5일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

Lal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 5일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 - 괜찮아요

Ashish

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Two restaurants and two different experiences. The EDB restaurant was amazing. The server was great! The Grill restaurant was okay. The internet was non functional. I had to make several requests to workaround it by calling their outsourced service provider. All in all, I find my experience okay experience.
2024년 4월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 9일
Good morning Mr. Ashish,I'm delighted to hear that your visit to EDB restaurant was amazing, and that you found the service to be great. Providing exceptional service is our top priority, and it's rewarding to know that our efforts have made a positive impact on your dining experience.However, I regret to learn that your experience at Daily Grill was not up to our usual standards. I sincerely apologize for the inconvenience caused by the non-functional internet and the subsequent challenges in resolving the issue.Thank you for bringing this matter to our attention. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for a truly exceptional experience.Warm regards,Victoria VillarealLos Angeles Burbank Airport Marriott Hotel

10/10 - 훌륭해요

kira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 5일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and our stay was quiet even though located next to the airport.
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 2일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean and totally accessible to all we were wanting to do while in town. Excellent Staff!!!
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 1일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They let me check in very early, I really appreciated it. You can walk to the airport in about 5-10 minutes so the location is great.
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 4월 2일
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, friendly staff
2024년 3월에 3박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 30일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 - 괜찮아요

Aaliyah

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
My room was not deep cleaned at all. The walls were disgusting, the room smelled odd, and it just did not provide the normal Marriott experience. If i had a choice, I would never stay here again. The staff was excellent though!
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 30일
Thank you for providing your feedback regarding your recent stay. We're glad to hear that your comment about the excellence of our staff, however, we are genuinely sorry to learn that the cleanliness of our facilities did not meet the high standards we strive to uphold.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Leonardo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal Guest Experience Manager 님, 2024년 3월 30일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

Melissa

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was nice and clean. Staff was great.
2024년 3월에 3박 숙박함
답변 제공: Victoria Villareal Guest Experience Manager 님, 2024년 3월 30일
Good morning Mrs. Melissa, We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Alexia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal Guest Experience Manager 님, 2024년 3월 30일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Alinza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it!
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 26일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and good services
2024년 3월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 26일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

marisella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice front desk agent
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal Guest Experience Manager 님, 2024년 3월 30일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us. I will make sure to share your comment with our Front desk team. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff.
2024년 3월에 2박 숙박함
답변 제공: Victoria Villareal Guest Experience Manager 님, 2024년 3월 30일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 22일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 - 괜찮아요

Elizabeth

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property looks much better in pictures. Very quiet for close proximity to airport. Lobby looks updated but rooms are a little shabby. Biggest complaint - 2 large wads of black hair on bathroom floor when I took shower the first night. Desk and dining staff were very friendly, although restaurant/bar food service was slow. No nearby offsite dining other than fast food. OK for 2 nights with no frills.
2024년 3월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 22일
Thank you for sharing your feedback about your recent stay at our hotel. I apologize for any discrepancies between the appearance of the property in photos and in person. On a positive note, I'm pleased to hear that you found our desk and dining staff to be very friendly. We appreciate your recognition of our quiet atmosphere despite being near the airport and the updated lobby. Regarding the slow service in our restaurant and bar, we apologize for any inconvenience this may have caused. We'll work on improving our service efficiency to provide a better dining experience for our guests.While we strive to offer a comfortable stay for all our guests, we regret that we fell short of your expectations in some areas. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my third time staying here for a convention. Rooms are clean, beds pretty comfortable, with plenty of pillows. Almost no noise heard from hallway, adjacent rooms, or the floor above. This time we were close to the elevators and it was still quiet!
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 18일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

4/10 - 별로예요

Andre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 17일
Good afternoon Valued Guest,Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.Sincerely, Los Angeles Marriott Burbank Airport Hotel

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second stay at Marriott Burbank. I will return again for sure. I like the outdoor dining area and housekeeping was great. I recommend. at. All staff was very nice.
2024년 3월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 17일
We are delighted to hear that your check-in experience was smooth, and you're satisfied with your room. Your comfort is our priority, so please do not hesitate to contact our team if there's anything we can do to make your stay even more enjoyable.Best regards,Victoria VillarealGuest Experience ManagerLos Angeles Burbank Airport Marriott

10/10 - 훌륭해요

Yoko 님, Concord

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and sparkling. I chose this hotel for reliable airport shuttle for my departure date. Wish i could have stayed longer.
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 13일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us!I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Kellye

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds were so comfortable and staff was extremely friendly.
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 13일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ALL OF THE ABOVE
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 9일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Shahrukh

출장 여행
좋아요: 편의 시설/서비스
No complaints —- courteous and helpful staff —- restaurant food very good
2024년 3월에 3박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 7일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 7일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Agnes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, conveniently located property, feel safe
2024년 3월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 4일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 - 괜찮아요

Scott

좋아요: 직원 및 서비스
The rooms are fairly large. Carpeted. The bed was very comfortable. Upon arrival, there was no one outside to direct cars or to direct them to parking. It was unnecessarily chaotic at check-in as a result. The actual check-in and check-out were easy. Staff were friendly. Otherwise, the property meets basic expectations.
2024년 2월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 7일
Thank you for taking the time to share your feedback regarding your recent stay at the Los Angeles Burbank Airport Marriott. We truly appreciate your valuable insights, as they help us continuously improve our services and facilities to better serve our guests.Providing a comfortable and enjoyable experience for our guests is always our top priority, and I am pleased to learn that we met your expectations in this regard. We are also glad to hear that the check-in and check-out processes were smooth and hassle-free for you, and that our staff were friendly and accommodating throughout your stay. Your kind words will be shared with our team as recognition of their efforts in providing excellent service to our guests.I regret any inconvenience you experienced upon arrival due to the lack of staff outside to assist with parking. Your feedback is important to us, and I will be sure to address this issue with our team to ensure a smoother and more organized arrival process for our guests in the future.At the Los Angeles Burbank Airport Marriott, we strive to meet and exceed our guests' expectations, and your feedback regarding the property meeting basic expectations is appreciated. We are committed to continually enhancing our facilities and services to ensure that every guest has a pleasant and memorable stay with us.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the near future and providing you with another enjoyable experience.

8/10 - 좋아요

joaquin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 27일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Vanessa

Very good service and rooms We’re very spacious.
2024년 2월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 27일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to dining options
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 27일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태
The outside bar service was very bad. Waited 45 minutes for an order that never came. Was ignored sitting at the bar.
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 27일
I apologize sincerely for the disappointing experience you had at our outside bar. Your feedback is crucial to us, and I regret that we fell short in providing you with prompt and attentive service. Waiting 45 minutes without receiving your order and being ignored at the bar is unacceptable, and I understand how frustrating this must have been for you.Please rest assured that I will address this matter with our bar staff to ensure immediate improvements are made in service efficiency and attentiveness. Your satisfaction is our priority, and we are committed to providing you with a positive experience during your time with us.If there is anything further I can assist you with or if you would like to discuss your experience in more detail, please do not hesitate to contact me directly. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you better in the future.

2/10 - 너무 별로예요

Arsen

2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 27일
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 - 훌륭해요

MICHAEL 님, Las Vegas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to airport
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 16일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 - 괜찮아요

Yun 님, Kirkland

가족 여행
별로예요: 숙박 시설 상태 및 시설
A lot of noise from up room.
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 16일
Please know that your feedback has been taken very seriously, and we are actively addressing the situation with our management team. We are committed to ensuring that all of our guests can enjoy a peaceful and uninterrupted stay with us, and we are implementing measures to prevent similar disturbances in the future.

6/10 - 괜찮아요

Cassandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 16일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

deema

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 16일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s convenient to airport and cute.
2024년 1월에 3박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 16일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like the Marriott Burbank Hotel. I feel safe there when traveling alone. They have room service available and 2 restaurants. My only complaint is that they have no gift shop and very limited vending machines. I was there for several days and ended up going to a grocery store just to have the basics in my room like water, soda and snacks.
2024년 2월에 4박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 9일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.Your comment about the gift shop is noted and we will look into expanding our options at sold in the vending machines, front desk and coffee bar. Thank you for the feedback as it will help us elevate the experience for all our guests. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Brianna

2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 22일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 - 훌륭해요

Victoria 님, Burien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to the airport, clean, amenities are great
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 6일
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

4/10 - 별로예요

Anthony

2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 3월 22일
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

6/10 - 괜찮아요

Julianna

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Lady who answers the phone is absolutely rude. I’ve talked to her 3 times and she doesn’t listen to what you’re saying and just jumps to a conclusion before you can even finish your sentence. She has a major belittling attitude which needs to be fixed if you want people to stay at this hotel.
2024년 2월에 1박 숙박함
답변 제공: Victoria Villareal, Guest Experience Manager 님, 2024년 2월 6일
Good afternoon Mrs. Juliana, We are truly sorry to hear about your experiences with our phone service. Please know this is not at all reflective of our standards, and we sincerely apologize for any frustration caused. We are committed to addressing this issue.Could you please provide more details about the interactions for further investigation? Your input is valuable, and we want to ensure such instances are promptly rectified.Thank you for bringing this matter to our attention, and we look forward to your response.