저자극성 침구, 객실 내 금고, 책상, 노트북 작업 공간

레지던스 인 바이 메리어트 베벌리 힐스 여행 후기

3 out of 5
레지던스 인 바이 메리어트 베벌리 힐스
1177 S Beverly Dr, Beverly Hills, Los Angeles, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 436개" "
평점 8 - 좋아요. 1002개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 118개" "
평점 4 - 별로예요. 1002개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 45개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Yujung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
다이닝 테이블과 부엌시설이 맘에들었고 전체적으로 깔끔한 상태였어요.그리고 3인가족이여서 소파베드임을 알고 숙박했지만 겨울침구로 너무 얇은 담요만있어 좀 당황했어요
2022년 1월에 3박 숙박함

8/10 - 좋아요

SeungJae

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

TAE HYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 5박 숙박함

10/10 - 훌륭해요

Sung Joon 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great as usual
Well, I had to spend new year's eve in this hotel and I was able to wake up 2016 with comfort. It's the usual Residence Inn but I had to pay alot extra as it was the end of year. Breakfast was alright and service was superb.

6/10 - 괜찮아요

YONGXIN

아이를 동반한 가족 여행
The breakfast is very poor, almost no choice. even boiled eggs are frozen from fridge. I have to warm it by hot water. only coffee and a little bread. it seems no fresh and warm stuff for morning.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Yongxin,While we thank you for being our guest and sharing your feedback, we are sorry you were disappointed with breakfast. Please know your comments are important to us and will be shared with our food services team. We hope to have the pleasure of welcoming you back and impressing you with our improvements.

4/10 - 별로예요

Liana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Raquel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
En sus fotos muestran el cuarto mas amplio y con puertas en los dos cuartos y no son asi. Estuvieron muy apretados ya que el cuarto tiene el sofacama pegado y el espacio es muy reducido
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Raquel,We appreciated the opportunity to host you as our guest. It's unfortunate that our accommodations were different than you expected. We certainly strive to represent our property online accurately, and we'd like you to know that we offer various room configurations, including studio, one-bedroom, two-bedroom, and extended-stay suites. Should you desire additional space, you may want to consider booking an extended-stay suite that features a separate living area. Our team hopes you will consider staying with us again.

10/10 - 훌륭해요

Nichole

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Recently remodeled. Clean and lovely!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Nichole,We're delighted to hear that you enjoyed your stay at Residence Inn Beverly Hills and found our recently remodeled rooms clean and lovely! Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Monique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The renovations are so modern and beautiful. Thank you staff it was such a clean room. I had a wonderful stay the staff was so nice. Great time!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Monique,Keeping our property clean and updated is one of our goals, and we're thrilled that our accommodations were just perfect for your experience. We're also delighted that you enjoyed our friendly service and we look forward to delivering another five-star rating the next time you visit Residence Inn Beverly Hills.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel but areas are under construction/dust and there is limited breakfast
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Joseph,Thank you for choosing to stay with us and for your feedback. We are glad your visit was pleasant overall; however, please accept our apologies for any inconvenience with the renovation and breakfast. Our team will review your concerns. We appreciate your review, and we hope to see you again soon.

8/10 - 좋아요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, good room, nice staff. Breakfast is rather poor
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Ricardo,We appreciate you sharing your thoughts with us. It is wonderful to read that our convenient location, amazing team members, and great accommodations made for a positive experience. Your feedback on breakfast is noted, and we will be sure to find ways to improve the menu. Please visit us again to experience the most perfect stay.

8/10 - 좋아요

Lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The complimentary breakfast lacked in variety. There were only toast, sourdough, bagels cereal and hardboiled eggs.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Lydia,While we are grateful for your high rating, we are saddened that our breakfast failed to meet your expectations. Constructive feedback from our guests is vital to our success, so rest assured we will use your comments to help us improve. Thank you for allowing us to host you, and we hope you'll come back and see us the next time you're in Beverly Hills.

2/10 - 너무 별로예요

SARKIS

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would NOT recommend a stay at this property at all. 7 AM right above room 319 hammer and nail sounds, drilling sounds, etc. come to find out the property is under Contruction, but no one bothered to inform the guests BEFORE hand. Extremely unpleasant stay.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
Dear Sarkis,It is disappointing to know that we failed to earn your recommendation. However, we appreciate you letting us know where we fell short so we can reflect and improve. This is not the lasting impression we wish to leave you with, so please allow us to welcome you back for a five-star experience in the future.

8/10 - 좋아요

Edmond 님, sayreville

2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Thomas 님, Albuquerque

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property. Convenient location. Staff was efficient and polite. Room was clean and had all the convenience of home. Would definitely stay here for my extended stays in LA.
2024년 1월에 10박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Thomas,Thank you for choosing our hotel for your recent visit to Los Angeles. We're glad you enjoyed your stay with us and our lovely facility, clean and comfortable accommodations, convenient location for your purpose, and professional service. It will be our pleasure to host you again at Residence Inn Beverly Hills, so come back soon.

8/10 - 좋아요

JORGE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La ubicación
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear Jorge,We aim to provide our guests with convenience, and we're delighted you were pleased with our location. It was a joy to have you stay with us at Residence Inn Beverly Hills, and we look forward to serving you again in the future!

10/10 - 훌륭해요

Joseline

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Maria Isabel

좋아요: 청결 상태
Room is quite old and basic bathroom items were included. No room slippers too.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Maria,Though we are an older property, we do our best to maintain a high level of comfort. That said, we appreciate your constructive feedback and will share it with the respective teams to help us improve our guest experience. The next time you are in beautiful Beverly Hills, we hope you'll give us another chance to change your perception of our hotel.

8/10 - 좋아요

Penelope

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good size rooms (suite), had everything we needed, comfortable stay for 4 people
2023년 12월에 6박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Penelope,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed your time at our hotel and had a nice stay. Thank you for trusting Residence Inn Beverly Hills for your lodging needs. We hope to see you again soon!

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nothing special; nothing bab.
To be fair, the hotel was in the process of being reflagged. We stayed in an original “Residence” room. It was clean, but had an awkward layout. The bathroom/shower space was cramped. The sink was in the “bedroom” area. So, if someone was sleeping, the light and running water would wake them. The parking is expensive and poorly operated.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Thank you so much for the feedback. While we're happy to know that you found our accommodations to be clean, we apologize for any noise or layout concerns. Guest feedback is incredibly important to us so we will be sure to discuss your feedback internally. Please consider giving us another chance to impress you in the future.

8/10 - 좋아요

Marleni

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Love my suite clean room big staff was amazing 👌
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Marleni,Thank you for taking the time to share your thoughts with our team. We are glad that you appreciated our clean accommodations and team members. Your kind words will be shared with all of our team members, for they will be delighted to know you had a great stay with us. We look forward to welcoming you back.

8/10 - 좋아요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me parecio muy bien en general solo el precio me parecio un poco excesivo para el tamaño de la habitacion y el desayuno que incluyen en el precio es realmemte muy escaso
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Antonio,While your overall experience was enjoyable, we appreciate your feedback on how it could have been better. Please know that we work hard to deliver great value in all areas and ensure we are competitively priced for the area. If there are certain items you would like to see offered during breakfast, we are open to suggestions. Our team will seize all opportunities to improve and evolve to meet the needs of travelers. Thank you for reaching out, and we hope to have you stay with us again.

10/10 - 훌륭해요

Colleen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lauren

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and Comfortable Hotel
This hotel is comfortable and convenient. You can’t beat the location-close to BH, Century City and Westwood. The staff is professional and polite. The hotel is still undergoing renovation, but they are back to serving breakfast in their newly remodeled lobby/eating area. My only complaint is that the entrance to the hotel on the fourth level of the parking structure is not secure at all probably due to the construction workers going in and out. At nighttime the door was left completely open and so was the gate to enter the parking lot from the street. Nevertheless I would recommend this hotel.
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Lauren,Your compliments are appreciated, and we will be sure to share them with our staff. Our team works hard, and they will be thrilled to know their efforts were recognized. Thank you for choosing Residence Inn Beverly Hills for your accommodations. You can always count on us for a friendly, convenient, and comfortable stay anytime you travel back to Los Angeles again.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Happy
Very happy with stay. Everyone was wonderful from front desk to valet.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Jason,It is wonderful to know that you had an excellent experience with us. Our team will be thrilled that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your great review and perfect rating, and we hope you return soon.

10/10 - 훌륭해요

Steinar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함

6/10 - 괜찮아요

Nicholas david

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent me and my way have a good time there very good customer service it’s a nice place and Clean tks
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Mario,Thanks so much for this lovely review of Residence Inn Beverly Hills. We're delighted you enjoyed your stay, and we'd love to welcome you back soon!

10/10 - 훌륭해요

regan

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was excellent, the reception was excellent
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Regan,Thank you for being our guest at Residence Inn Beverly Hills and for taking the time to share your delightful review. We are thrilled you were impressed with our wonderful staff and great hotel and look forward to welcoming you back again someday.

2/10 - 너무 별로예요

Josh

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing available to eat or do. The renovations should have been mentioned when booked.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Josh,We appreciate you taking the time to reach out about your recent visit. Please accept our apologies for any shortage of amenities that you experienced during your stay. We hope that the next time you are in LA, you will return and see all the ways we have improved for our wonderful guests like yourself! Thank you, and we wish you safe travels.

8/10 - 좋아요

Sydney

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Price of parking very high.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Sydney,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Please accept our apologies, however, for any disappointment with the parking fee. It is noted online for your convenience. The next time you're in the area, please come see us again.

4/10 - 별로예요

Harkirandeep

2023년 11월에 1박 숙박함

4/10 - 별로예요

Stanley

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
YOU SHOULD OF NOTIFIED ME THAT THE PROPERY WAS UNDER REMODELING. AS AN 82 YR OLD MAN I FELT VERY UNSAFE. THIS WAS THE 3RD OR FORTH TIME IVE STAYED THERE AND the L AST. THE AC AND HEAT CONTROL WAS POOR AT BEST. MY ROOM WAS IN A TERRIBLE LOCATION IN THE BUILDING BECAUSE IT WAS VERY NOISY. Stanley Torchin
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Dear Stanley,Thank you so much for your comments. We're sorry to hear about any disappointment in our accommodations or amenities during your visit. Our maintenance team will be sure to look into your comments regarding the A/C. In addition, we apologize for any noise concerns. Please know that our front desk team can always help you find more suitable accommodations on-property, should they be available. We also apologize for any miscommunication regarding any ongoing changes, and we'll be sure to discuss your comments internally. Our team is dedicated to upholding a safe environment at all times, and we always encourage our guests to reach out to them if they have any concerns during their stay. Despite this, we hope you will consider coming back to visit us again in the future; we know that we have what it takes to impress you.

6/10 - 괜찮아요

Rosalinda

별로예요: 숙박 시설 상태 및 시설
Parking charge was high
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
Dear Rosalinda,Thank you for your feedback. We understand your concerns regarding parking and would like to assure you that we will consider your comments. We hope that the rest of our services meet your expectations, and we look forward to welcoming you back in the future.

4/10 - 별로예요

Ted

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Totally under construction. The lobby is dirty and a mess. Terrible way to enter a hotel stay. Two elevators sound like they’re on their last leg. In fact, right after checking in they both stopped working for several hours. Not convenient when on the 5th floor. The rooms are “fine.” My TV didn’t work and had to be repaired. Bathroom has shampoo, conditioner and body wash but they don’t provide body lotion. Who wants to buy a whole bottle of lotion while traveling? Regardless of construction, which can be temporary, the hotel is pretty bad.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Ted,Thank you for taking the time to share your experience. We're disappointed we didn't meet your expectations. We will look into these areas for necessary improvements. Offering a comfortable and convenient stay is our priority, and we hope for another opportunity to provide you with a far better experience.

8/10 - 좋아요

Niyabela

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Craig

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and bed comfortable. TV was large, and difficult to reposition toward bed. Bathroom appointments incomplete eg. no wash clothes, tub. No gym or maps of the area for safe exercise. Valet parking charge excessive with alternate locations undisclosed. Website information of limited benefit. Overall experience C-.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Craig,Thank you for sharing your feedback. It's great to hear you found the room clean and the bed comfortable. However, we acknowledge the shortcomings you've pointed out. We will look into improving these aspects for a better guest experience. We're committed to improving and hope to show you how much we value your feedback during future stays.

10/10 - 훌륭해요

Kyler

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Chad

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jovina

좋아요: 청결 상태, 직원 및 서비스
great staff
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Jovina, Thank you for taking a moment to review your recent experience. We're delighted to know that our hospitable team left a memorable impression on you. If there's anything we could have done better, please don't hesitate to reach out to us offline. Take care, and we wish you safe travels.

2/10 - 너무 별로예요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice but that’s about it! The window view was the side of another close building, no sun. Outside the window on the ledge was caked with one inch high bird poop... disgusting! The entryway for self Parking to the hotel would only allow for one car in or out at a time... the other side was purposely blocked with something. The self parking fee is $50 per nite on the rooftop with a shabby old broken door maintenance entrance to get into the hotel. Of the two elevators only one was working and believe it or not they DO NOT have a SERVICE ELEVATOR!! So the housekeeping staff would shoehorn their towel cart in between the paying customers in the already crowded only elevator!! Imagine the entire hotel working with ONE ELEVATOR!! No exhaust fan in the bathroom and no bathroom cups. The shower amenities are attached to the shower wall... if you could figure out which one is which! Awful experience... Marriott you should be ashamed of your hotel!! 😟
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Dear Robert,Thank you for coming to us with your concerns. We apologize wholeheartedly for your unsatisfactory stay. Our team will address the issues you mentioned in order to improve our guest experience. We appreciate you reaching out and hope for an opportunity to deliver a better stay in the future.

8/10 - 좋아요

CHRISTINE

가족 여행
좋아요: 청결 상태, 객실의 편안함
SURPRISED SITUATION
A could see that the Residence Inn would have been much better if I knew what I was getting into. If it wasnt being renovated into another hotel. Well, elevators were slow (only one at times), no fast breakfast room, no restaurant, and no self parking really. Tight from renovation in lobby. I could have lives with this BUT THERE WAS NOTHING ANNOUNCED ON THE HOTEL,COM WEBSITE. And if it was, it must have been really small lettering. I love the concept of a Residence Inn and when I figures out how to make myself more comfortable the second night, it was more comfortable. Do not expect any views, only walls or windows next door. Overall the people were great that work there. Parking attendant has been there for 16 yrs was the best. We ordered Dominoes Pizza first night without a problem. If the price was lowered during such a difficult time, it would have been much better.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Christine,Thank you for taking the time to leave a review. We're pleased to note that our hospitable team left a memorable impression on you, though we regret that you were not fully satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. We'll be sure to discuss your feedback internally to seize any opportunity for improvement. It was a pleasure having you here, and we hope you will return in the future to enjoy all that we have to offer!

6/10 - 괜찮아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Renovation in progress, not sure it is improvement
It is in the middle of a major renovation. No gym, no decent breakfast, no laundry facility. First room we stayed in, bed was in an alcove that made it hard to get in and out of bed. Shelf over sink in bathroom made it hard to use faucet. Shower doors seemed to be installed backwards (wrong one had the handle on the inside). They kindly changed our room the next day. Staff is A+. It may not be a residence inn after reno. Not sure if dogs will still be welcome.
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Dear Deborah,We apologize for any inconvenience caused by our ongoing facelift. While we're proud of the changes being made, we never want to cause our guests any discomfort. Please consider giving us a try when our hard work is complete.

2/10 - 너무 별로예요

Quinesha

연인과의 여행
별로예요: 편의 시설/서비스
Horrible stay, shower was leaking and maid service tried to kick me out a half hour before my check out time. Breakfast wasn’t offered
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Dear Quinesha,We appreciate your feedback. It's unfortunate to hear about any issues with the amenities or the service received, as we always want our guests to enjoy all that we have to offer. We will be sure to discuss all of your comments internally and make improvements for the future. Thank you, and we hope you will give us another chance soon.

6/10 - 괜찮아요

Rajiv

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Marriott can do better. Not a cheap place to stay.
Meh hotel. First room smelled something awful. Second room AC was not working till someone came in the second day. AC noisy. Room was noisy. Poor lighting. Breakfast in a bag. Sad.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Dear Rajiv,We understand we should've gotten your room right the first time, and we apologize for not doing so. Rest assured that we will use your feedback to take action and ensure an experience like yours does not repeat itself. Thank you for making your voice heard.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel room was just as expected, great. The parking is a bit dangerous as exiting is completely blind to pedestrians. I had no indication at the time of making the reservation that there would be reduced services during construction. That would have influenced by choice of stay.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 30일
Dear Paul,It was a pleasure to host your recent stay at Residence Inn Beverly Hills. We're happy to hear you appreciated our comfortable accommodations. However, we're sorry for any issues you encountered in the parking lot and if you had not been made aware of any reduction in services due to our temporary renovations. We're grateful for your valuable comments, and we hope to exceed your expectations the next time you're in the area.

6/10 - 괜찮아요

Jonas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were nice, breakfast was very random- like a school packed lunch. Rooms are dated- the hotel is in need of a refurb.
답변 제공: General Manager 님, 2023년 9월 27일
Dear Jonas,Thank you for your feedback. We're glad you had enjoyable interactions with our team during your stay. However, we apologize for any shortcomings you encountered. Your comments are valuable, and we will take them into consideration as we work on improving our facilities. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Sarah

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함