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레지던스 인 바이 메리어트 산타 클라리타 발렌시아 여행 후기

3 out of 5
레지던스 인 바이 메리어트 산타 클라리타 발렌시아
25320 The Old Rd, Stevenson Ranch, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 315개 이용 후기 중 180개" "
평점 8 - 좋아요. 315개 이용 후기 중 84개" "
평점 6 - 괜찮아요. 315개 이용 후기 중 24개" "
평점 4 - 별로예요. 315개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 315개 이용 후기 중 13개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Anand

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Karen 님, 2024년 4월 15일
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best regards,Karen E.Operations Manager

8/10 - 좋아요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and facilities were very good. The breakfast team, housekeeping, and front desk were excellent. The outside pool and spa were well kept. The only thing that was poor was the room shower. Water temp too low and fluctuated from luke warm to warm…..never hot.
2024년 3월에 9박 숙박함
답변 제공: Karen 님, 2024년 3월 30일
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Karen E.Operations Manager

10/10 - 훌륭해요

Shahada

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, lobby recently remodeled, room is clean and bed is comfortable
2024년 3월에 1박 숙박함
답변 제공: Karen 님, 2024년 3월 26일
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Karen E.Operations Manager

6/10 - 괜찮아요

KEISHA

연인과의 여행
The surrounding area was nice, but the hotel is noisy, i can hear the guests above me walking around the hallway and in the room.. the buffet area only has one hard working employee to clean the area and it was never clean.
2024년 3월에 1박 숙박함
답변 제공: Karen 님, 2024년 3월 17일
Thank you for taking the time to let us know about your experience while staying with us. Your experience here at Residence Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen EspericuetaOperations Manager

2/10 - 너무 별로예요

Guillermo

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
No one informed us that pool area closes at 10pm key card opened pool area had kids and they were excited to get into it after long day of driving we were in the pool for 5mins before an employee came to kick us out and being rude In front of the family and stood, to escort us out even after telling them okay were going just stood and waited very rude
2024년 2월에 1박 숙박함
답변 제공: Karen 님, 2024년 2월 27일
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 - 훌륭해요

ezra

Staff was welcoming, breakfast is fresh, got a room upgrade free charge, definitely worth the stay.
2024년 2월에 1박 숙박함
답변 제공: Karen 님, 2024년 2월 27일
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Karen E.Operations Manager

8/10 - 좋아요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities. I wish there was more room in the hot tub as we couldn't go in it a few nights because it was so full due to people from nearby hotels using it as well.
2024년 2월에 5박 숙박함
답변 제공: Karen 님, 2024년 2월 22일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E. Operations Manager

10/10 - 훌륭해요

Ismael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Next to a shopping center made this location very convenient if you're in need of something.
2024년 2월에 2박 숙박함
답변 제공: karen 님, 2024년 2월 22일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E. Operations Manager

10/10 - 훌륭해요

Kathy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for a quick trip to Six Flags Magic Mountain! Nice clean rooms. Great food options around the property. I definitely recommend this place.
2024년 2월에 1박 숙박함
답변 제공: Karen 님, 2024년 2월 22일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E. Operations Manager

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스
I didn't like that the shelves in the bathroom were falling off the walls. The silverware that was provided looked dirty. The handle on the dishwasher was broken. Its definitely in need of some improvements
2024년 1월에 6박 숙박함
답변 제공: Karen 님, 2024년 2월 16일
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 - 훌륭해요

Jenny 님, Chula Vista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Residence Inn is convenient and comfortable for the whole family. It’s just like home.
2024년 1월에 1박 숙박함
답변 제공: Karen E. 님, 2024년 2월 2일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We area pleased to know you enjoyed your stay at out location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

8/10 - 좋아요

Joseph

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Lack of kitchen items and remodeling messes
2024년 1월에 1박 숙박함
답변 제공: Karen E. 님, 2024년 2월 2일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

6/10 - 괜찮아요

ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not bad but we were inconvenienced a little bit by the renovations that were taken place.
2024년 1월에 1박 숙박함
답변 제공: Julie H 님, 2024년 1월 26일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

10/10 - 훌륭해요

Salvador

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Been staying here every new years holidays for years
2023년 12월에 9박 숙박함
답변 제공: Julie H 님, 2024년 1월 10일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 - 좋아요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Julie H 님, 2023년 12월 28일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 14박 숙박함
답변 제공: Julie H 님, 2023년 12월 13일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Arlane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s clean,close to various stores and restaurants, and it’s safe to walk around.
2023년 11월에 2박 숙박함
답변 제공: Julie H 님, 2023년 12월 5일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Julie H 님, 2023년 11월 25일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Robert S

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Nice place. Kitchen very convenient for family. Sofa bed not so great. Weak mattress and difficult to get back into sofa. Good breakfast. Would stay again.
2023년 11월에 1박 숙박함
답변 제공: Julie H 님, 2023년 11월 25일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Penny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A must stay
This hotel is a must-stay if you need to have your own kitchen and work area. The room was completely stocked with kitchen supplies and a full-sized refrigerator. The work desk was convenient and comfortable. The room was clean and they served a complete hot breakfast every morning. I will definitely stay here again.
2023년 10월에 13박 숙박함
답변 제공: Julie H 님, 2023년 11월 25일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Lydia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Julie H 님, 2023년 9월 20일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place outside of La
2023년 8월에 10박 숙박함
답변 제공: Julie H 님, 2023년 9월 11일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

6/10 - 괜찮아요

Kerry

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 9월에 4박 숙박함
답변 제공: Julie H 님, 2023년 9월 11일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

8/10 - 좋아요

Sonja 님, Mansfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy access to freeway and The Old Road; breakfast attendant did a nice job.
2023년 8월에 6박 숙박함
답변 제공: Julie H 님, 2023년 9월 11일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 - 좋아요

hyun

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 10박 숙박함
답변 제공: Julie H 님, 2023년 9월 11일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Hotel had a number of dogs staying and seemed to have a bit of a dog smell. Not happy that the breakfast was served on single use plastic plates and disposable cutlery this felt very wasteful and bad for the environment
답변 제공: Julie H 님, 2023년 9월 11일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Superviso

8/10 - 좋아요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Julie H 님, 2023년 9월 11일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Mirza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All the facilities you need for a stay are available at this hotel.
2023년 8월에 2박 숙박함
답변 제공: Julie H 님, 2023년 8월 30일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 - 좋아요

Tuesday 님, danville

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2023년 8월에 1박 숙박함
답변 제공: Julie H 님, 2023년 9월 11일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Dory

2023년 8월에 1박 숙박함
답변 제공: Julie H 님, 2023년 9월 20일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Chucri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly recommend for families
2023년 8월에 18박 숙박함
답변 제공: Julie H 님, 2023년 8월 25일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Julie H 님, 2023년 8월 17일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

4/10 - 별로예요

Tanya

연인과의 여행
좋아요: 직원 및 서비스
Bed very uncomfortable, horrible pillows. Hotel very worned.
2023년 8월에 7박 숙박함
답변 제공: Julie H 님, 2023년 8월 10일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

10/10 - 훌륭해요

Natasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff was very pleasant, rooms were great just like the pictures. Also the area has a ton of food places and stores.
2023년 8월에 1박 숙박함
답변 제공: Julie H 님, 2023년 8월 10일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 - 좋아요

Katrina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a noise issue twice during our stay. Staff didn’t seem concerned about fixing the issues. They just wanted to give me Marriott points. I wanted the noise to stop. Once was kids running around knocking on door until 1am. Then the other time it was construction on a sign on side of building at 3am. Staff wasn’t helpful.
2023년 7월에 14박 숙박함
답변 제공: Julie H 님, 2023년 8월 7일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

8/10 - 좋아요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel and good location. Friendly staff Breakfast is not the best. Poor quality eggs and bacon. They don’t clean the room every day. Overall satisfied with our stay.
2023년 7월에 8박 숙박함
답변 제공: Julie H 님, 2023년 8월 7일
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함
답변 제공: Julie H 님, 2023년 8월 7일
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 - 훌륭해요

Meredith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Julie H 님, 2023년 8월 1일
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay at Marriott Hotels often, having work done on my home so I’m staying here. Everything is great, the Epitome of how a stay should be. Excellent staff, especially the Night man Edgar, the morning staff are all pleasant and at least know how to communicate unlike most in this industry whom seem to be in a bad mood. My only issue is the Wi-Fi, no p/w needed and don’t think I’ll pay $5 a day for internet. Glad I have a Mac. God Bless
2023년 6월에 14박 숙박함
답변 제공: Julie H 님, 2023년 7월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Julie H. Front Desk Supervisor

10/10 - 훌륭해요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything all around was great
2023년 7월에 1박 숙박함
답변 제공: Sarah J. 님, 2023년 7월 4일
Good afternoon, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

6/10 - 괜찮아요

Irma

연인과의 여행
좋아요: 직원 및 서비스
The building is tired and the amenities for a residence inn are not what they used to be. Our room was not very clean. The breakfast was underwhelming. It has been better at other Residence Inns. The staff was nice though.
2023년 6월에 2박 숙박함
답변 제공: Sarah J. 님, 2023년 6월 29일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sarah J. Front Office Manager

10/10 - 훌륭해요

Elizabeth

2023년 6월에 2박 숙박함
답변 제공: Julie H 님, 2023년 7월 18일
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place. Clean and the staff was very kind and accommodating
2023년 6월에 2박 숙박함
답변 제공: Sarah J. 님, 2023년 6월 19일
Good afternoon, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

10/10 - 훌륭해요

EDUARDO

2023년 6월에 1박 숙박함
답변 제공: Julie H. Front Office Supervisor 님, 2023년 6월 20일
Good morning, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Office Supervisor

10/10 - 훌륭해요

Tanner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Air conditioning was very loud
답변 제공: Sarah J. 님, 2023년 6월 16일
Good morning, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 7박 숙박함
답변 제공: Sarah J. 님, 2023년 6월 15일
Good morning, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

4/10 - 별로예요

jay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Sarah J. 님, 2023년 6월 15일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sarah J. Front Office Manager

4/10 - 별로예요

Rachel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The overall stay was not good. The person at front desk purposely gave us a room on the 2nd floor view or outside air conditioner & pipes. Never stay in room 210. Also I don’t believe the room was throughly cleaned there was no wash cloths in sight. I was too tired to go downstairs & complain so I just bathed with long hand towels. Not to mention the overpriced parking rate per day at $54 per night. Thank goodness it was only a one night & one time stay only.
2023년 6월에 1박 숙박함
답변 제공: Sarah J. 님, 2023년 6월 7일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sarah J. Front Office Manager

10/10 - 훌륭해요

Ryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very clean, comfortable beds. The lady that is supposed to take care of the rooms tried to come in, in spite of having the do not disturb sign on the door. :/
2023년 5월에 1박 숙박함
답변 제공: Julie H. Front Office Supervisor 님, 2023년 6월 2일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

8/10 - 좋아요

Sean

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall nice
Overall nice. Stain on couch that looked cleanable, cockroach by trash and tub way too shallow. Otherwise stay went well.
2023년 5월에 2박 숙박함
답변 제공: Julie H. Front Office Supervisor 님, 2023년 6월 2일
Good afternoon, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Office Supervisor