We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression.

Thank you for your glowing review! It's fantastic to hear that our proximity to LAX and the delicious food at Costero contributed to a great stay. Looking forward to welcoming you back for another pleasant experience here at Sheraton Gateway Los Angeles Hotel.

Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

Providing a memorable stay is our priority, and your rating suggests we fell short. We earnestly hope for another chance to offer you a stay that exceeds your expectations.

Thank you for pointing out our ideal location near LAX and highlighting our complimentary shuttle, Canul. Hopefully, your travels bring you back to Sheraton Gateway Los Angeles Hotel soon to enjoy us again!

There is nothing better than earning five stars from a valued guest! Thank you and we hope to see you again soon.

Thank you for gifting us with your top score! Until next time!

Minseo, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

Your excellent score is greatly appreciated. Thank you and we can't wait to host you again.

Thank you for taking the time to share your feedback. We deeply apologize for the inconvenience you experienced with our elevators. We understand how essential a smooth elevator service is for our guests, and we're truly sorry that we didn't meet your expectations in this regard. We'll be addressing the issues you highlighted to prevent such occurrences in the future. We appreciate your patience and hope we can serve you better on your next visit.

Everyone at Sheraton Gateway Los Angeles Hotel appreciates your compliments about their smiling service. We would love to provide you with another comfortably convenient stay when your travels bring you back to LA, Johnhyun.

We love to hear from our guests and are just thrilled you had a great time. Thank you and come back soon!

We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you!

We are sorry to hear that your stay left something to be desired. We hope to see you again soon, for a far improved experience from beginning to end.

Thank you for choosing us and taking advantage of our convenient location and complimentary shuttle. We look forward to easing your future travels here at Sheraton Gateway Los Angeles Hotel.

Your perfect score has brightened our day, thank you! Come back soon!

We appreciate your positive rating and hope to see you again soon for another great stay!

Thank you for visiting, we hope to welcome you back to improve your experience.

We are delighted we made such a great impression on you! Thank you, please visit again soon.

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

It was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

It was a pleasure having you here and we appreciate your high rating. Please visit again soon!

Appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience.

Thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

Thank you for your kind words, Susan! We're thrilled to hear that you enjoyed your stay with us at Sheraton Gateway Los Angeles Hotel and found our team to be welcoming and helpful. We look forward to your next trip and are excited to welcome you back. Safe travels until then!

Thank you for your feedback, Carol. We're sorry to hear that some aspects of the hotel did not meet the high standards you've come to expect from previous visits. Rest assured, we are addressing the issues with the hallway carpeting and the elevator floors to ensure our facilities are in top shape. It's great to hear that our team and restaurant continue to meet your expectations though. We appreciate your loyalty and look forward to providing a more polished experience on your next stay.

We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Patrick.

Thank you for sharing your feedback, James. We're sorry to hear that the breakfast did not meet your expectations as well as our rates. Your comments are invaluable to us as we strive to improve our dining offerings and ensure that our pricing reflects the quality our guests expect and is competitive within the area. We hope to have another opportunity to impress you in the future and show you the improvements we've made.

Thank you for your review, Marcus! We're delighted to hear that you found the complimentary shuttle convenient. We strive to make travel as smooth as possible for our guests here at Sheraton Gateway Los Angeles Hotel, and it’s great to know we succeeded with your stay. Looking forward to your next visit!

We appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide with you an experience that is improved from check-in to check-out, Nicole.

Thank you for bringing this to our attention, Harold. We sincerely apologize for the chaotic check-in experience you encountered. Ensuring a smooth and orderly process for all guests is a priority for us, and clearly, we missed the mark during your visit. Your feedback is crucial, and we are looking into improving staffing and procedures to better manage busy times. We hope to have another opportunity to provide you with the excellent service you should expect from us.

Thank you for your review, Frank. We're sorry to hear about your dissatisfaction with the state of the carpeting and the pricing for our food and parking services. We strive to maintain a clean and welcoming environment for all our guests, and it seems we missed this mark during your stay. We are currently reviewing our refurbishment plans to ensure our facilities meet our guests' standards and expectations. Additionally, we aim to price our parking competitively within the area at 75 per day but are constantly assessing and updating accordingly to ensure it aligns with the quality and service we strive for. We appreciate your candid feedback as it is invaluable in our efforts to improve. We hope to have another opportunity to better serve you in the future and gain your full confidence.

Thank you for your kind words, Amanda! We're delighted to hear that you had a terrific stay with us. It's always heartening to know when our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back to Sheraton Gateway Los Angeles Hotel in the future!

We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans, Kimberly!

Thank you for your kind words, Erica. It’s heartwarming to hear that you found our team warm and attentive throughout your stay at Sheraton Gateway Los Angeles Hotel. We strive to provide a welcoming and supportive environment for all our guests, and we're glad we succeeded with you. Looking forward to your next visit and the opportunity to serve you again!

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

Thank you for sharing your experience, Logan. We're truly sorry to hear that your rest was disrupted in any way. We understand how important a quiet environment is for restful sleep, especially when traveling. Please know that we aim to keep all guests informed of any potential disturbances and strive to minimize any inconvenience. We appreciate your patience and hope to have the opportunity to provide you with a quieter, more relaxing experience on your next visit.

It's disappointing for us to see your poor rating. We hope you'll consider staying with us again soon, for a more enjoyable experience from check-in to check-out, Sonia.

Thank you for rating your experience, Jhovany. We are disappointed areas of your trip were amiss and we would love to learn more details from you. We are eager to improve your impression and better meet your travel needs!

We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Bernice.

Thank you for sharing your experience, Cheryl. It's wonderful to hear that you enjoyed your overnight stay and found the complimentary shuttle service and accommodations comfortable. However, we apologize for the inconvenience you faced with the soap dispenser in your room. We appreciate you bringing this to the attention of our housekeeping team, and we are addressing this to ensure that all amenities are fully stocked and functional for our guests. It’s good to know you had a backup, but certainly, it’s our goal to provide everything you need from the start. We look forward to welcoming you back, aiming for a flawless experience on your next visit.