I picked this hotel based on it's ratings/reviews. The customer service was off the charts amazing. We had a less than satisfactory room the first night and they switched us with kindness and ease and from then on everything was awesome. My ONLY thing is I would NOT recommend this hotel with kids. We have 3 littles and felt like we were a bother to other people staying there. While the staff was so kind, I don't like shushing my kids while they play at a pool, there isn't kids items on the menu, etc. Would 100% go back with just the hubs! Also loved the location.