책상, 다리미/다리미판, 무료 WiFi, 침대 시트

트래블로지 바이 윈덤 LAX 여행 후기

2 out of 5
트래블로지 바이 윈덤 LAX
1804 E Sycamore Ave, El Segundo, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1751개 이용 후기 중 647개" "
평점 8 - 좋아요. 1751개 이용 후기 중 514개" "
평점 6 - 괜찮아요. 1751개 이용 후기 중 230개" "
평점 4 - 별로예요. 1751개 이용 후기 중 166개" "
평점 2 - 너무 별로예요. 1751개 이용 후기 중 194개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

INHYEOK

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 18일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Jongkwon

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Jongkwon, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

yong suk

2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 15일
Hi Yong,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

HAE KYUNG

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항근처에 있어서 자주 이용하는 곳입니다. 아침식사가 좋았었는데 코로나 이후로 없어져서 아쉽습니다.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 21일
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Gyuwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New and new facilities.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 14일
Dear Guest, Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Yoonjeong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
better than expected
It was a better stay than expected. Most of all, the shuttle service was great! The drivers were so nice and gentle when going from the LAX to the hotel and from the hotel to LAX. The room condition was moderately good. There was nothing particularly uncomfortable about it. P.s. Please refund the $100 deposit asap :-) Thank you!
2023년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 27일
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It's wonderful to hear that you found the room clean and that our staff was able to provide you with exceptional service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

10/10 - 훌륭해요

Ingee

2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 15일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 - 훌륭해요

Jun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 27일
Dear Jun, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Customer Care Team Travelodge LAX

6/10 - 괜찮아요

Hugh

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to LAX and nearby dining etc. Refurbished rooms but driveway etc tatty. Reception staff didn't seemed interested.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Oleg

좋아요: 청결 상태, 직원 및 서비스
Everything as expected for $140
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 18일
Dear Oleg, we're delighted to hear that your stay met your expectations! Providing a comfortable experience at a fair price is our goal, and we're glad we could deliver on that for you. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 편의 시설/서비스
This property was fine but very noisy. It made it very difficult to get a good sleep.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 18일
Dear Sarah, thank you for choosing to stay with us, and we appreciate your feedback. We're sorry to hear that noise disrupted your sleep during your stay. Ensuring our guests have a comfortable and restful experience is a top priority for us. We'll look into ways to minimize noise disturbance in the future, whether through improved insulation or other means. We hope you'll consider giving us another opportunity to provide you with a more peaceful stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel currently being renovated but comfortable
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Shawn, thank you for your feedback! We're thrilled to hear that you found our hotel comfortable despite the ongoing renovations. We appreciate your patience and understanding during this time, and we're glad that you were still able to enjoy your stay with us. Our team is working hard to improve our facilities, and we hope to welcome you back in the future to experience our fully renovated hotel. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Rui

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel staff are very nice and polite. The property is undergoing a renovation. They are modern, clean and comfortable. The property, being close to the airport, is busy and noisy. The room we stayed at was on the lower level, even though I asked for second floor. It was an honest mistake by the front staff and no harm done, although you can certainly hear the people in the room above walk around and make noise. All in all, clean, comfortable, and more than enough for a couple nights stay for the price.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Rui, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be polite and accommodating, and we appreciate your understanding regarding the room assignment oversight. We apologize for any inconvenience caused by the noise from neighboring guests and the ongoing renovations. Your comments will be shared with our team as we continuously strive to improve our guest experience. We're pleased to hear that you found your room to be clean, comfortable, and a good value for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff nice and friendly. Helpful. Great fit for a stop over. Good decent rooms Very happy with the hotel.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Leanne, we're thrilled to hear that you had such a positive experience during your stopover with us! Providing friendly and helpful service to our guests is our priority, and we're delighted that you found our staff nice, friendly, and accommodating. It's wonderful to know that you were satisfied with your room and overall experience at our hotel. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Robert

First they take $100 deposit and its not a good place to stay And to pay an extra $20 for parking not cool
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Robert, we apologize for any inconvenience caused by the deposit and parking fee. We understand your concerns and appreciate your feedback. We'll take your comments into consideration as we continuously strive to improve our services and offerings. If there's anything else we can assist you with, please don't hesitate to let us know. We value your business and hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Josephine 님, Las Vegas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to the airport.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Josephine, we're thrilled to hear that our convenient location near the airport made your stay more enjoyable. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should your travels bring you back to the area, we'd love to welcome you for another comfortable stay. Thank you for choosing us!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Susan M

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The door sill was 2 inches below the door. The building was under renovations and very noisy.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Susan, we apologize for any inconvenience caused by the door sill and the noise from ongoing renovations during your stay. Your comfort is important to us, and we regret that we fell short of providing a peaceful environment. Please know that we take your feedback seriously and are tackliing these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Janet

좋아요: 편의 시설/서비스
It was a great stay. Loved the shuttle. So convenient.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Janet, we're thrilled to hear that you had a great stay and that you found our shuttle service to be convenient. Providing hassle-free transportation options is one of our priorities, and we're delighted that it enhanced your experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Seth

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I booked the property on Expedia and went to the designated shuttle pickup location. It was already around 10 pm, and I had children in tow, so catching an Uber over wasn't an option. I called two different phone numbers approximately 4-6 times each, without any answer. Eventually I called central reservations, and they put me on hold, where eventually they disconnected the call after waiting 20 minutes on hold attempting to get ahold of the hotel. By midnight I had watched every other hotel shuttle come and go several times, and was through waiting, (flight boarded early in the am the following morning), and I waited out a completely miserable night in the airport. Sometime in the middle of the night, I received an email saying that I had missed the shuttle and it was my fault. Still haven't received any refund, but I will definitely be challenging this with my credit card.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Seth, we deeply regret the inconvenience you experienced during your recent stay. It is distressing to hear about the challenges you encountered with our shuttle service and the lack of responsiveness from our staff. This falls far below the standard of service we strive to uphold. We sincerely apologize for the frustration and discomfort this caused, especially with children in tow. Rest assured, we are thoroughly investigating the communication breakdown and handling it with our team to prevent such incidents in the future. Additionally, we understand the importance of timely refunds and will expedite the process for you. We value your feedback and the opportunity to make amends. Should you reconsider, we would love the chance to restore your faith in our property with a complimentary stay and a personalized service to ensure a seamless experience.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Lawrence

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just ok
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 12일
Dear Lawrence, we're sorry to hear that your experience was just okay. Our goal is always to provide excellent service and accommodations, so we'd appreciate any feedback you might have on how we can improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific you'd like to share with us, please feel free to reach out.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Milissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 12일
Dear Milissa, we're pleased to hear that you had a good stay with us. Your satisfaction is our top priority, and we're glad we could provide you with a positive experience. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back again in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Silvina Fabiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Súper recomendable
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 10일
Dear Silvina, we're thrilled to hear that you had a great experience with us! Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back in the future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

mary 님, langley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the hotel experience
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Mary, we're delighted to hear that you loved your hotel experience! Providing exceptional service and ensuring our guests have a wonderful stay is our top priority, and we're thrilled that we succeeded in making your experience memorable. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel! Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

christophe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place for our 2nd stay,,,
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Christophe, thank you for your kind words! We're thrilled that you chose to stay with us again for your second visit. It's wonderful to hear that you found our place lovely, and we're grateful for your continued support. We hope to continue exceeding your expectations and providing you with memorable experiences during your future stays with us. Thank you for your loyalty, and we look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Celeste Aida

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The people working in reception did not do a good job. There was not shuttle from the airport, we called and they told us to take a taxi the they were going to pay. But they were not kind to the taxi driver. At the end I had to pay anyways because the driver was mad. Apart from that it is a good hotel to stay if you need to be close to the airport. The next day the shuttle was available and it was very easy to get to the airport. So overral the problem was with the reception.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear Celeste, we apologize for the inconvenience you experienced with our reception team and the shuttle service. Your feedback is important to us, and we will review this issue with our staff to ensure better communication and service in the future. We're glad to hear that you found the hotel convenient for its proximity to the airport and that the shuttle service was available the next day. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was comfortable for a quick overnight on a layover.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 4일
Dear Michelle, thank you for sharing your experience with us! We're delighted to hear that our property provided you with a comfortable and convenient stay during your layover. Our team works hard to ensure that all our guests have a pleasant experience, even if it's just for a quick overnight stay. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Dominique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Property under construction however was clean.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Dominique, thank you for choosing to stay with us during our renovation period. We understand that construction can sometimes be inconvenient, but we're pleased to hear that you found the property clean despite the ongoing work. Our team is working diligently to improve our facilities, and we appreciate your patience and understanding during this time. We hope that you'll consider visiting us again once our renovations are complete to experience our upgraded amenities and enhanced guest experience.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Jerric

연인과의 여행
좋아요: 편의 시설/서비스
Looks freshly refurbished, updated for the value👊
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Jerric, we're thrilled to hear that you enjoyed our refreshed accommodations! At our hotel, we strive to provide a comfortable and updated space for our guests to enjoy, and we're delighted that you found value in our recent refurbishments. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

christophe

가족 여행
Easy to find. Good situation close to the airport
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Christophe, we're glad to hear that you found our location convenient! Thank you for choosing to stay with us. If you have any further feedback or if there's anything we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Robin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Started with shuttle from airport - we arrived at 10pm and had to call for the shuttle 5 times before it arrived at 11:04 pm. The hotel is an 8 MINUTE drive from the airport. The rooms and property is under renovations (I’m assuming) and we were given the room farthest from the checkin counter and had to get to it, walking in the pouring rain. Arrived at check dry, was soaked to the bone when we got to the room. Room was dirty and smelled.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Robin, thank you for sharing your experience, and we apologize for the inconveniences you faced during your stay. We're sorry to hear about the delay with the shuttle service and the challenges you encountered due to the renovations. Please know that your feedback is valuable to us, and we'll share these issues with our team to ensure improvements are made. We understand the importance of cleanliness and guest satisfaction, and we're committed to providing a positive experience for all our guests. If you're ever in the area again, we hope you'll give us another chance to exceed your expectations.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Corinna

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Serviceable, but tired and dingy. If you're on a brief layover in LAX, then it is cheap and easy.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Corinna, we appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the condition of our property and amenities not meeting your expectations. We are continuously working on improvements to enhance the guest experience, and your comments will be taken into consideration for future enhancements. We hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Value for money to stay close to LAX is unbeatable. Unfortunately the whole point of getting a layover hotel is to get a decent sleep instead of overnighting at the airport. The curtains are practically transparent letting in a ton of light from a street lamp - room 330 (and feeling a bit weird and visible). Location is bound to be noisy. Blackout, sound insulating curtains would totally transform this place for the better!
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Amy, thank you for your valuable feedback regarding your recent stay with us. We apologize for any inconvenience caused by the transparency of the curtains in your room and the noise from the street. Your suggestion for blackout and sound-insulating curtains is duly noted and will be taken into consideration for future improvements. We strive to provide a comfortable and restful experience for all our guests, and we regret that we fell short of your expectations in this regard. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient less than 5 minutes to LAX. Spacious comfortable modern room with safe. Great value. Quiet. Exterior looks like beat-up motel so room was especially welcome surprise. Staff was very friendly and helpful regarding free airport shuttle.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Christine, thank you for your positive feedback! We're delighted to hear that you found our hotel convenient, comfortable, and modern. Our team strives to provide excellent service, and we're glad they could assist you with the airport shuttle. We understand that our exterior may not reflect the quality of our rooms, but we're thrilled that you found your room to be a pleasant surprise. We appreciate your kind words and hope to have the opportunity to welcome you back in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect in every way…
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Kathryn, we're thrilled to hear that your stay with us was perfect in every way! Thank you for choosing our hotel, and we're delighted that you had such a positive experience. If there's anything else we can do to ensure your future stays are just as wonderful, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Maria, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Rachael

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They advertise a free shuttle but then might not have room for you and you end up have to get an Uber. Rooms are old and dirty.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 27일
Dear Rachael, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding our shuttle service and the condition of your room. This is certainly not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention. Rest assured, we will share these concerns with our team to ensure that improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall amazing!
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 27일
Dear Maria, thank you for your wonderful feedback! We are thrilled to hear that you had an amazing experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we are delighted that we could meet your expectations. If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back for another fantastic stay soon!Best Regards, Customer Care TeamTravelodge LAX

4/10 - 별로예요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Lots of loud trucks coming and going, car alarms sounding off, noisy people all around the hotel - all in the middle of the night.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Julie, we apologize for the inconvenience caused by the disturbances during your stay. Our team strives to ensure a peaceful environment for all our guests, and we regret that we fell short of your expectations on this occasion. We'll share your concerns with our team to prevent such issues from recurring in the future. Your feedback is valuable to us, and we appreciate your understanding. If your travels bring you back to the area, we hope for the opportunity to provide you with a more comfortable and enjoyable experience.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good for an overnight stay and shuttle to LAX
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Karen, we're pleased to hear that you found our hotel suitable for your overnight stay and that our shuttle service to LAX met your needs. Providing convenient and comfortable accommodations for our guests is always our priority. Should your travels bring you back to the area, we'd be honored to host you again. Thank you for choosing us for your stay!Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean and newly updated rooms. They are still renovated the exterior. Convenient shuttle to the airport.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Jim, we're delighted to hear that you appreciated our super clean and newly updated rooms during your stay. We understand the importance of a comfortable and inviting environment for our guests. Additionally, we're glad you found our convenient shuttle service to the airport helpful. We're continuously working on enhancing all aspects of our property, including the exterior renovations, to provide an even better experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Stéphane

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 27일
Dear Stéphane, we are so disappointed to read about your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help.Best Regards, Customer Care TeamTravelodge LAX

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet place to stay while waiting for flight
2024년 3월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 25일
Dear Jason, we're pleased to hear that you found our hotel to be a quiet and comfortable place to stay while waiting for your flight. Providing a peaceful environment for our guests is important to us, especially during transit periods. If you have any future layovers or travel plans, we'd be delighted to welcome you back for another restful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future. Safe travels!Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Astrid Liliana

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habitación amplia con cama cómoda, accesible, muy cerca del aeropuerto y con varios restaurantes y tiendas cerca, incluso a pie. El servicio no muy bueno, te están corriendo de la habitación desde 15 minutos antes del check out, y te están toque y toque la puerta cada minuto para que ya te salgas. El estacionamiento tiene costo de 20usd por noche, y no tienen resguardo de equipaje.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 25일
Dear Astrid, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms spacious with comfortable beds and appreciated our convenient location near the airport and nearby amenities. However, we apologize for any inconvenience caused by our service standards not meeting your expectations. Your comments regarding the check-out process and lack of luggage storage have been duly noted, and we will share these concerns with our team to ensure a smoother and more accommodating experience for our guests. Additionally, we apologize for the cleanliness issues and any shortcomings in our facilities. Please rest assured that we take your feedback seriously and will work diligently to make necessary improvements. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 - 훌륭해요

Stephen

좋아요: 편의 시설/서비스
Great room for the price. Front desk staff did a great job checking me in and letting me know about the property and dining options. Thank you.
2024년 3월에 1박 숙박함
답변 제공: Travelodge LAX Customer Care 님, 2024년 3월 23일
Dear Stephen, It is great to hear feedback from you regarding your recent stay with us - we are glad to hear that you had a good overall impression of your stay. Our staff is also grateful that even the simple things they do are greatly appreciated. Thanks for saying that you will stay with us again - we look forward to having you back soon

10/10 - 훌륭해요

russell 님, Freeville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Travelodge LAX Customer Care 님, 2024년 3월 23일
Dear Russsell,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 - 너무 별로예요

Isaac

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 12일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Duane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and clean and near LAX
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 22일
Dear Duane, we're delighted to hear that you found our hotel to be quiet, clean, and conveniently located near LAX. Providing a peaceful and comfortable experience for our guests is our top priority, and we're thrilled that we met your expectations in this regard. Should you find yourself in the area again, we'd be honored to welcome you back for another pleasant stay. If there's anything we can assist you with in the meantime, please don't hesitate to let us know.Best Regards, Customer Care TeamTravelodge LAX

6/10 - 괜찮아요

Diane

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very basic hotel, with few amenities. The shuttle runs on the hour, some of the time; we watched every other hotel shuttle go by before we got ours. It is more of a motel than hotel; many rooms are accessed directly from the parking lot (not an indoor hallway.) So not all that secure feeling. Note that there is no breakfast, not even a simple continental one. The room was small, very simple. There was no secure place to leave luggage until our room was ready. The staff was nice. We had just a one-night layover in both directions, and I cancelled our return stay that night, and moved us to the Sheraton for our other layover. A few bucks more, and worth it. IMO.
답변 제공: Customer Care Team 님, 2024년 3월 22일
Dear Diane, thank you for sharing your feedback with us. We appreciate your comments about our shuttle service, and we apologize for any inconvenience you experienced. We understand the importance of security and will consider your concerns for future improvements. Regarding breakfast, we apologize for any confusion, as we do offer a variety of breakfast options for our guests. We regret that your room did not meet your expectations, and we will strive to improve in this area. We value your patronage and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.Best Regards, Customer Care TeamTravelodge LAX

2/10 - 너무 별로예요

Jesus

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear guest, we regret to learn of your dissatisfaction with your recent stay. Providing exceptional cleanliness, service, and facilities is paramount to us, and we apologize for falling short of your expectations in these areas. Your feedback is invaluable as it helps us identify areas for improvement and take corrective action promptly. Please be assured that we are sharing your concerns with our team to prevent such occurrences in the future. We appreciate your candid feedback and hope to have the opportunity to regain your trust in the future. If there's anything specific you'd like to discuss or if you have any further feedback, please feel free to contact our team directly. Thank you for bringing these matters to our attention.Best Regards, Customer Care TeamTravelodge LAX