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알레그란차 럭셔리 리조트 여행 후기

4 out of 5
알레그란차 럭셔리 리조트
Paseo de Las Misiones, 927, Colonia Club de Golf Fonatur, San José del Cabo, BCS

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 102개 이용 후기 중 67개" "
평점 8 - 좋아요. 102개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 102개 이용 후기 중 6개" "
평점 4 - 별로예요. 102개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 102개 이용 후기 중 3개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Mark 님, Chicago

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property outside was well maintained. The unit we stayed in was very beautiful & it was obvious the staff does a great job keeping the kitchen well stocked with flatware, pots/pans, & several high-end appliances. Having a washer & dryer allowed us to bring carry-on bag for a few days of clothes. We just wash them our stuff using the laundry detergent that;s included. The balcony has a high-end BBQ grill that's east to us along with a large couch & a table to dine while watching the Golf of California waters. With three large pools, your choice is good you'll be able to just hang out. Love this place!!!
2024년 3월에 8박 숙박함
답변 제공: Héctor 님, 2024년 3월 25일
Dear Mr. Martinez! I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, specially in regards of of our ocean views and how well equipped our unit is are. Hope that you may noticed the closeness to other establisments hoping you have enjoyed visiting San José del Cabo downtown, art galleries and restaurants nearby as well. We make every effort to create outstanding experiences and feedback, such as yours, pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Skye

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is best kept secret slightly off the hotel Zone. 20 min walk, 3 min drive to the hotel zone. The accommodations was awesome. The staff is fantastic. The views on the back side as long as you reserve the ocean view side.. OMG, couldn't as for much more than walk out directly to the beach. Very safe location. Didn't experience any problems.
2024년 3월에 3박 숙박함
답변 제공: Alegranza Resort 님, 2024년 3월 15일
We really appreciate taking the time to share your amazing experiece at Alegranza Skye! We are happy that you enjoy the accomodations, the views, walk to the beach, safe location and had great experience with the staff. Again thank you so much for this very nice comments that make us all work daily for every guest to have such a wonderful time at Alegranza, we are here for you, so you have great memories hoping to welcoming you in a near future.

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
This is a great location. The views of the sea and whales jumping are fantastic. The condo is modern comfortable and well appointed. It's a simple short drive into the town center for many dining options.
2024년 2월에 5박 숙박함
답변 제공: Hector 님, 2024년 2월 28일
Dear Mr. Lasalle! I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback again, specially in regards of the view and the closeness to other establisments hoping you have enjoyed visiting San José del Cabo downtown, art galleries and restaurants nearby as well. We make every effort to create outstanding experiences and feedback, such as yours, pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Mariselle Lorenzana

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the view! The property is clean. It is close to the airport and to grocery stores
2023년 11월에 3박 숙박함
답변 제공: Héctor 님, 2023년 11월 29일
Dear Mrs. Paulino! I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, specially in regards of the view, the cleaness of the unit and the closeness to other establisments hoping you have enjoyed visiting San José del Cabo downtown, art galleries and restaurants nearby as well. We make every effort to create outstanding experiences and feedback, such as yours, pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

2/10 - 너무 별로예요

DALJIT SINGH

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
book for 5 days with Expedia package. Lot of hidden charges like $500.00usd $199.99usd upon check in. The rental unit dusty, bed sheets have blood stains. Ants all over. I wish I can post pic.
2023년 7월에 4박 숙박함
답변 제공: Daljiy Singh Pawar 님, 2023년 8월 10일
Hello Daljit,First, I would like to thank your feedback.Alegranza is very sorry about all the inconveniences, please receive our deepest apologies.The 500 usd refers to a Hold to a credit card in case of damages and it is applied upon check in; and the 199.99 usd charge is the "Resort Fee" (the Resort fee is to enjoy of all our amenities); this charge is quoted through Expedia when a client is booking appearing at the breakdown. Expedia does not charge it, it means that event when it appears part of the payment, you will pay it directly at the Hotel upon check in; Expedia states this payment at the Reservation Confirmation sent to the client.The information about both charges is found at our Expedia listing information.We are very glad we fixed the inconveniences found at the unit, allowing you to stay the rest of your days comfortably, our commitment with our guests is to provide the best experience at our property. Hope to give us the opportunity to make it up to you next time.

10/10 - 훌륭해요

Umer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and the rooms were nice. Pools were also very good.
2023년 7월에 4박 숙박함
답변 제공: Héctor 님, 2023년 7월 31일
Dear Umer! I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback. We make every effort to create outstanding experiences and feedback, such as yours, pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

8/10 - 좋아요

Worokya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함
답변 제공: Héctor 님, 2023년 7월 27일
Dear Worokya, I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, We made every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I have shared your feedback to our staff who is attentively looking at all of your needs and if there is something else you want to add let us know. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

STACEY

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendliness of staff. Transportation to/from airport. Grounds beautiful. The condo was amazing.
2023년 6월에 3박 숙박함
답변 제공: Alegranza Resort 님, 2023년 6월 20일
Hello Stacey,We are really glad that you enjoy your stay with us. We look forward to host you again in a near future!

10/10 - 훌륭해요

li-ching

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: Héctor 님, 2023년 5월 29일
Dear guest!I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback. We make every effort to create outstanding experiences and feedback, such as yours, pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Hilda

2023년 5월에 3박 숙박함
답변 제공: Héctor 님, 2023년 5월 19일
Estamos encantados de que haya disfrutando su estancia Sra. Hilda. Gracias por haberse hospedado con nosotros. ¡Esperamos que nos visite nuevamente! Hasta pronto.

10/10 - 훌륭해요

vivian Marielle

가족 여행
좋아요: 청결 상태, 객실의 편안함
Nos quedamos ahi mi familia y yo y fue una estancia muy placentera, Dani la chica de recepción gracias por tu ayuda para buscar mis cosas perdidas! Gracias.
2023년 5월에 3박 숙박함
답변 제공: Héctor 님, 2023년 5월 10일
Estimados Marielle, Estamos complacidos de saber que tuvo una estancia encantadora en Alegranza Luxury Resort. Muchas gracias por publicar sus comentarios. Hicimos todo lo posible para crear experiencias excepcionales y son los comentarios, como el suyo, los que impulsan su pasión. He compartido sus comentarios con nuestra Concierge sobre la asistencia de sus objetos. ¡Me gustaría agradecerle por pasar sus vacaciones con nosotros y esperamos verlo en su próxima visita a nuestro paraíso!

8/10 - 좋아요

Bruce

2023년 4월에 5박 숙박함
답변 제공: Héctor 님, 2023년 4월 28일
Dear Bruce, I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, We made every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I have shared your feedback to our staff. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Fatima

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Todo! Increíble estadía
2023년 4월에 1박 숙박함
답변 제공: . 님, 2023년 4월 24일
Estamos encantado de que haya disfrutando su estancia Fatima. Gracias por haberse hospedado con nosotros. ¡Esperamos que nos visite nuevamente!Hasta pronto.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property had a beautiful view of the ocean. It was close to downtown. Very safe neighborhood. Beautiful area. Much quieter than Cabo. San Lucas.
2023년 3월에 7박 숙박함
답변 제공: Héctor 님, 2023년 3월 28일
Dear Jack. I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the comfortness, safety and quiteness of the place. We make every effort to create outstanding experiences and it is feedback, such as yours, that pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

8/10 - 좋아요

Charles Henry

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 5박 숙박함
답변 제공: Héctor 님, 2023년 4월 22일
Dear Charles. I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback. We make every effort to create outstanding experiences and it is feedback, such as yours, that pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Alegranza Luxury Resort
Beautiful resort close to everything
2023년 3월에 5박 숙박함
답변 제공: Héctor 님, 2023년 3월 17일
Dear guest!I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback. We make every effort to create outstanding experiences and feedback, such as yours, pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

4/10 - 별로예요

John R

가족 여행
별로예요: 편의 시설/서비스
I have to be honest this property is a residence not a resort. No room service, no activities except a pool. No snack store or anything convenient on location. The people were nice but if you are looking to stay some place with lots of amenities, and don’t feel like you have to take a ride somewhere to find what you want this is not the place. If you are going to sit poolside and do nothing else, then go out to eat via transportation it works.
2023년 3월에 3박 숙박함
답변 제공: Héctor 님, 2023년 3월 17일
Dear Mr. Delaney, I would like to thank you for the time you have dedicated to review our Alegranza Luxury Resort. We constantly strive to meet your needs and exceed your expectations, therefore your feedback is very important to us. Please let us express our deepest apologies for the inconveniences you experienced; your feedback is an important part of our daily work and it is through constructive comments that we are able to improve our services. However your comments will be shared with our Supervisors so corrective actions can be taken because if there is something that disturbs your vacation, we should be able to do something right away. We are looking forward to hosting you at Alegranza Luxury Resort again, in the meantime please accept our best regards.

10/10 - 훌륭해요

Paul 님, Kansas City

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great beautiful property in an area close to restaurants and shops. The property is very clean with daily cleaning. The on site security with the guards at the entrance make the property feel safe. The concierge was very helpful and friendly.
2023년 3월에 3박 숙박함
답변 제공: Héctor 님, 2023년 3월 6일
Dear Paul! We are thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the proffesionalism of the staff. They make every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Sandi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loves the 3 pools, the bar and restaurant on the property, staff was polite and efficient, walking distance to restaurants and downtown and room and patio were great!
2022년 11월에 6박 숙박함
답변 제공: Myrna 님, 2022년 11월 14일
Dear Sandi!I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the kindness of the staff. They make every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Rosa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing there is a good service
2022년 9월에 2박 숙박함
답변 제공: Myrna 님, 2022년 9월 19일
HI Ms Molina!! I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the service. They make every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Taylor

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean, beautiful, and quiet. The customer service was very kind too! We had a wonderful time staying here
2022년 6월에 6박 숙박함
답변 제공: Myrna 님, 2022년 6월 21일
Dear Taylor I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the kindness of the staff. They make every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Laura

2022년 6월에 1박 숙박함
답변 제공: Héctor 님, 2023년 3월 28일
Dear Laura I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback. We make every effort to create outstanding experiences and it is feedback, such as yours, that pushes our passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Ron

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff is extremely friendly & courteous. The resort is very clean, The cleaning staff even washed our dishes & clothes. You may want to take a Uber to the many beaches on the coast, they are not in easy walking distance, Other than that the Alegranza is a great quiet getaway. Marai restaurant attached to the resort, is Exceptional in food & service.
2022년 5월에 7박 숙박함
답변 제공: Myrna Espinoza 님, 2022년 6월 4일
Dear Ron I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the kindness of the staff. They make every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge space with a great view of the Sea of Cortez.
2022년 3월에 7박 숙박함
답변 제공: Myrna 님, 2022년 4월 5일
I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the amazing views!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The 2 bedroom, 2 bath suite was very spacious, with nice views of ocean and beautiful sunrises every morning. It was clean and had everything we needed. It was walking distance to restaurants, beach, historic downtown and grocery stores. Concierge service was great! Got us set up for several activites and transportation. We would go back there again for sure!
2021년 12월에 5박 숙박함
답변 제공: Myrna 님, 2022년 1월 4일
Dear LisaJames S: Thank you for your awesome review about Alegranza Luxury Resort! I look forward to welcoming you back to ou resort in the near future. Very best regards,

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge bedrooms and baths and a large balcony with a beautiful view. Nice pools but one of the hot tubs wasn't very hot. The gym and tennis courts were pretty good too. And the sushi restaurant was good.
2021년 12월에 6박 숙박함
답변 제공: Myrna 님, 2021년 12월 29일
Dear Guests, I am thrilled to hear that you had a lovely stay at Alegranza Luxury Resort. Thank you very much for posting your feedback, We made every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I have shared your feedback to our maintanance team who is attentively looking at all of our equipment to identify and fix the issue if it hasn’t already been taken care of. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Flor

가족 여행
좋아요: 청결 상태, 객실의 편안함
Amazing Views with all amenities
It was great staying here, it has amazing views and different activities to do at the hotel. I liked the fact that I had a reserved parking and it’s inside the property. I really look forward to coming back again!
2021년 9월에 3박 숙박함
답변 제공: Myrna 님, 2021년 10월 5일
Dear Guests, Firstly, let me express my sincere thanks for the time you have dedicated to share with us such a detailed review of your experience among us. We appreciate our guest’s opinion in our continuous efforts to enhance our services. Thank you for your nice mention about the inside parking lot. We really hope to see you again very soon! BEST

10/10 - 훌륭해요

Zvi

2021년 8월에 7박 숙박함

10/10 - 훌륭해요

Fernando

2021년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Enjoyed the stay and the walk ability to down town San Jose. Amazing views from the rooftop. Sushi was good at the restaurant in the hotel
2021년 8월에 2박 숙박함
답변 제공: Myrna Espinoza 님, 2021년 9월 24일
I appreciate your positive comments about Alegranza Resort I hope to see you returning in the near future Very best regards

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Nice stay with shops and restaurants within walking distance
2021년 8월에 3박 숙박함
답변 제공: Myrna Espinoza 님, 2021년 9월 24일
I appreciate your positive comments about Alegranza Resort I hope to see you returning in the near future Very best regards

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Excelentes instalaciones, servicio deficiente de recepción y los desayunos muy malos
2021년 7월에 6박 숙박함
답변 제공: Myrna Espinoza 님, 2021년 8월 5일
Estimado huésped: Agradecemos su reseña en nuestro listado de Expedia. Por una parte, nos complace leer su comentario acerca de nuestras instalaciones; día con día nuestro staff se esmera para superar las expectativas de nuestros huéspedes. Por otro lado, lamentamos su comentario referente a recepción y acerca de los desayunos. Derivado de su retroalimentación nos hemos dado a la tarea de encontrar mejoras en el servicio para evitar reincidencias. Reiteramos nuestro agradecimiento y esperamos verle muy pronto para brindarle unas vacaciones memorables en Los Cabos. Saludos cordiales,

10/10 - 훌륭해요

LEONARDO A

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would like praise the excellent service we received from the service men specially the graveyard crew. They were attentive and very friendly! Overall, the views from our room, the cleanliness and outstanding service we received was exceptional! I will be coming back in the near future to stay at Alegranza.
2021년 7월에 3박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2021년 7월 27일
Dear Guest, I am thrilled to hear that you had a lovely stay at our Alegranza Luxury Resort. Thank you very much for posting your feedback, particularly regarding the kindness of the staff. They make every effort to create outstanding experiences and it is feedback, such as yours, that pushes their passion. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and wonderful southern Baja location. I loved having 2 bedrooms and 2 baths!
2021년 6월에 4박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2021년 7월 7일
Dear guest, I would like to thank you for the time you have dedicated to review our Alegranza Luxury Resort. At our Resort we constantly strive to meet your needs and exceed your expectations, therefore your feedback is very important to us. It pleased us to read that you enjoy the great location and amazing facilities of our property. Our guests can enjoy a total relaxing environment at our Alegranza Luxury Resort, the perfect getaway for your health and wellness. We are looking forward to hosting you in our Alegranza Luxury Resort, in the meantime please accept our best regards.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect vacation
2021년 6월에 7박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2021년 7월 7일
Dear Guests, I am thrilled to hear that you had a lovely stay at our Alegranza Luxury Resort. Thank you very much for posting your feedback. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

8/10 - 좋아요

실제 이용하신 고객

별로예요: 편의 시설/서비스
Not enough restaurants or bars on the property. The is a tiny wine bar, but the owner is selfish/stingy with his wines.
2021년 6월에 7박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2021년 6월 23일
Dear Guest, I would like to thank you for the time you have dedicated to review our Alegranza Luxury Resort. At our Resort we constantly strive to meet your needs and exceed your expectations, therefore your feedback is very important to us. Please let us express our deepest apologies for the inconveniences you experienced inour wine bar; your feedback is an important part of our daily work and it is through constructive comments that we are able to improve our services. However your comments will be shared with our Chef so corrective actions can be taken because if there is something that disturbs your vacation, we should be able to do something right away. We are looking forward to hosting you in our Alegranza Luxury Resort, in the meantime please accept our best regards.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
I have stayed here previously over the years and was disappointed this stay. Our reservation was for a two room villa with each having king beds. The master bedroom was two twin beds pushed together to make a king bed. The other room did not have king bed in it. Internet was painfully slow. Thermostats could not be adjusted below 72 degrees, Made for uncomfortable sleeping.
2021년 4월에 7박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2021년 5월 5일
Dear Guest, We regret to hear you didn’t enjoy your stay this time at our property. Please note that your feedback is very important to us. In reference to your comment related to the beds, we have checked your reservation files, and we have no records of any specific bed request. Likewise, we always encourage our guests to inform us of any discomfort during their stay, as our staff is very accommodating and we could have moved you to another unit. Regarding the internet, we will be sure to follow up internally on this isolated instance. Alegranza is on fiber optic and would have preferred if you had told us during your stay to check it out. In our continuous energy-saving efforts, the thermostats in the units have been adjusted to a minimum temperature of 72 degrees, but we can always change this setting to a lower temperature as per guest’s request. We have checked with our staff, but unfortunately, we don’t show any reports. We regret we didn’t have the opportunity to change your experience during your stay. Again, we appreciate our guest’s opinion in our continuous efforts to enhance our services as we constantly strive to meet your needs and exceed your expectations. We invite you to visit us again soon, so we can change this experience for an unforgettable holiday with the utmost values in service and attentions which we are recognized for.

8/10 - 좋아요

christina

가족 여행
좋아요: 청결 상태, 객실의 편안함
Read this review if you book a room with a jacuzzi
We really liked the Alegranza for several reasons: 1. It’s off the beaten path. Rather than being located in the hotel zone, the Alegranza is in a neighborhood. There’s an awesome park across the street for the kiddos, the Walmart is an easy walk or drive, and the hotels are an easy walk (in the opposite direction). We reserved two units. Each was appointed differently, yet both were very nice and comfortable. Oh! And there are PLENTY of towels. We missed the reviews about the cold jacuzzi’s and when we arrived we were told that the jacuzzi only got “warm.” Hot tip: to get the jacuzzi hot make sure the back dial in the access panel is turned to “hot” and then turn the jets on about 2 hours before you plan to use it. It got hot. We discovered this on day 3 of 5. Wish we had been told sooner. Oh! And it’s super easy to accidentally drain your jacuzzi. Overall we loved staying at Alegranza. Shoutout to Lucia and Samantha in the Concierge office and Oscar at the Mirai makes life changing passion fruit margaritas!
Roof-deck view.
Roof-deck view.
San Jose sunrise.
View from roof deck.
2021년 3월에 5박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2021년 3월 29일
Dear Christina, I would like to thank you for the time you have dedicated to review our Alegranza Lucury Resort. At our Resort we constantly strive to meet your needs and exceed your expectations, therefore your feedback is very important to us. It pleased us to learn that you appreciated our facilities and the great location we have. Our guests can enjoy a total relaxing environment at our Alegranza Luxury Resort, the perfect getaway for your visit to this paradise. On the other hand, please let us express our deepest apologies for the inconveniences you experienced with the jacuzzi; your feedback is an important part of our daily work and it is through constructive comments that we are able to improve our services. We are looking forward to hosting you in our beautiful Alegranza Luxury Resort, in the meantime please accept our best regards.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 11월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
Two bedroom suite was very spacious and had every accessory needed, including washer/dryer. WiFi worked well. However, TV and elevators were in poor service and repair. Complimentary breakfast was very disappointing. Employees were friendly and helpful.
2020년 11월에 4박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2020년 12월 2일
Dear guest, I would like to thank you for the time you have dedicated to review our property. At Alegranza Luxury Resort we constantly strive to meet your needs and exceed your expectations, therefore your feedback is very important to us. It pleased us to learn that you appreciated our suite and the friendlyness of our staff whom are constantly working to satisfy all of our valuabe guests needs. Great to hear that you enjoyed our WiFi which is a free ammenity available in all of our areas. On the other hand, please let us express our deepest apologies for the inconveniences you experienced with the elevators, our Maintenance Dept is constantly giving proper maintenance to avoid this type of situations; we also appreciate your breakfast opinion, our Chef is a really flexible person that in case of any special request, he´ll be happy to adapt our guests needs into our possibilities; your feedback is an important part of our daily work and it is through constructive comments that we are able to improve our services. We are looking forward to hosting you agan in Alegranza Luxury Resort, in the meantime please accept our best regards.

8/10 - 좋아요

ILICIA

좋아요: 청결 상태
2020년 10월에 16박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2020년 11월 26일
Dear Ilicia, First of all, I would like to thank you for taking the time to rank our property. Your grade is very much appreciated and is useful as we persistently do our utmost to improve our services. I would like to thank you for spending your vacation with us and we hope we see you on your next visit to our paradise!

10/10 - 훌륭해요

Brianne

단체 여행
좋아요: 청결 상태, 객실의 편안함
A quiet retreat in Cabo
A lovely property and STELLAR rooms. The resort is actually a condo complex, so most hotel amenities do not apply. But overall, great rooms and great views of the ocean.
2020년 10월에 3박 숙박함
답변 제공: Alegranza Luxury Resort 님, 2020년 10월 30일
Dear Brianne, First of you all, we would like to say Thank you for your amazing review and for your preference for Alegranza Luxury Resort! We are thrilled to hear that you had a lovely stay with us. Thank you very much for posting your feedback, particularly regarding our rooms and great ocean views. Again, we would like to thank you for spending your vacation with us. It was our pleasure to host you. All of us look forward to welcoming you again soon! Sunny Regards from Cabo!

10/10 - 훌륭해요

Douglas 님, Augusta Georgia USA

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Security 24/7 in a beautiful location with a wonderful room with all the amenities.
2020년 9월에 3박 숙박함
답변 제공: Alegranza Management 님, 2020년 9월 9일
Dear Douglas, We would like to thank you for your wonderful review following your stay at Alegranza Los Cabos, where our gorgeous premises and excellent amenities make us a top choice for enjoying a fantastic getaway in San Jose del Cabo. We look forward to hosting you again for a memorable stay at our resort. Kind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s really luxury and relaxing place. More the anything the Service from everyone at the property was excellent. The view was amazing. I enjoyed every minute spent at this place, I wish I had planned more then a long weekend. Definitely will consider this place on my next trip to Cabo.
2020년 2월에 4박 숙박함
답변 제공: Alegranza Management 님, 2020년 2월 18일
Dear guest, Thank you very much for sharing your experience at Alegranza Luxury Resort. It is a pleasure to read that you had a relaxing stay with us, especially the quality of service from our team, which is one of our main priorities. We will always be happy to welcome you again on your next trip to Cabo. Thank you again for your amazing review. Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Alegranza Management 님, 2019년 11월 30일
Dear guest, Thank you very much for your excellent rating on our Expedia profile. We are very pleased to learn that your stay was very pleasant and particularly enjoyed our amenities, property conditions & facilities. We hope to see you again very soon. Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was absolutely amazing and the staff were very accommodating. The view was spectacular.Throughly enjoy the food at the restaurant.
2019년 11월에 4박 숙박함
답변 제공: Alegranza Management 님, 2019년 11월 30일
Dear guest, We truly appreciate your comments following you recent stay at Alegranza Resort. Our staff is dedicated to offering a superb service to our guests. Likewise, we are very happy to learn that you enjoyed the food at our restaurant. We will be sure to share your kind words with our staff. Thank you again for your excellent review. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 7박 숙박함
답변 제공: Alegranza Management 님, 2019년 8월 5일
We are delighted to know that your stay at Alegranza was pleasurable. We hope to host you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 5박 숙박함
답변 제공: Alegranza Hotel Management. 님, 2019년 6월 18일
Thank you for stay with us! Hope in future we can have you as a guest again.

10/10 - 훌륭해요

thatcher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place, amazing porch
Great one night stay. Wish had stayed 2 nights. While not on the beach, views from MASSIVE porch are great. Kitchen had EVERYTHING you need.
2019년 5월에 1박 숙박함
답변 제공: Alegranza hotel managment 님, 2019년 5월 25일
Dear Thatcher. Thank you for your lovely comment, we are delighted to hear that your stay at Alegranza was pleasurable. We hope to host you again in the near future.