고급 침구, 오리/거위털 이불, 미니바, 객실 내 금고
예약 가능 여부 확인

벨 에어 컬렉션 리조트 & 스파 로스 카보스 여행 후기

3.5 out of 5
벨 에어 컬렉션 리조트 & 스파 로스 카보스
Carr. Transpeninsular km 29 s/n,San, Jose Del Cabo, San José del Cabo, BCS

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 486개 이용 후기 중 125개" "
평점 8 - 좋아요. 486개 이용 후기 중 170개" "
평점 6 - 괜찮아요. 486개 이용 후기 중 91개" "
평점 4 - 별로예요. 486개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 486개 이용 후기 중 42개" "

8.4/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

YUJI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
十分満足なホテルライフ
素晴らしいホスピタリティ、ビーチ・プール・レストランetcすべて満足でした。
2017년 6월에 5박 숙박함

8/10 - 좋아요

Daxi 님, Queretaro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel recién remodelado
El hotel está en una zona accesible de San José del Cabo, recién remodelado, amplio y el personal de calidad, muy recomendable para vacacionar y olvidarte de la ciudad.

4/10 - 별로예요

M 님, Portland, Oregon

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Under construction, Staff wasn't very attentive
Under construction, Staff wasn't very attentive, not very helpful when asking questions, Didn't explain the package we had and what it included! Pools were nice and staff was friendly. Wouldn't recommend the Mexican Fusion restaurant horrible service and Food. The pool and grill was the only good food and service.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Staff and service needs improvement
The Bel Air resort changed its name to Krystal Grand, but we were never notified of the name change by the resort or Expedia. Finding the hotel from the highway was not easy, as we were looking for "Bel Air" and there is no longer any hotel by that name. Our frustrations did not end there though. We waited in line for 45 minutes to be checked in, maybe more. The staff seemed untrained; each receptionist's service quality varied greatly. In the time that we were in line, 3 guests who had just checked in returned to the front desk regarding issues with their rooms. In addition, we had to walk along the highway shoulder to retrieve our own car even though we used "valet parking". The receptionist who did our paperwork forgot to give our ID cards back to us, and we had to return 45 minutes later when we needed it elsewhere. Upon returning for our ID's, the receptionist pulled them out of his pocket, having obviously realized at some point that he forgot to give them back to us, but he did not offer as much as an apology and had never attempted to call us to notify us. We were given a room in the older building along the highway, which was impossible to find. The internal circulation is confusing and the resort lacks signs and direct paths from the new building to the older buildings. The hotel room itself was very comfortable, new, spacious and well-designed. Housekeeping was spotty; they cleaned everything but did not replenished our soaps and towels. Overall the stay was OK.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Decepcion trato
Nos hicieron esperar aun mas tiempo despues del check in porque la habitacion no estaba limpia y los meseros en restaurantes no te atienden

8/10 - 좋아요

Jen 님, San Fransisco

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Resort - changing but growing
I was a little concerned about the reviews I was reading online regarding this hotel. I normally don't write reviews, but felt this hotel was owed a good review. I had 3 rooms for a family vacation. Check in required a little patience especially when they took a group who cut in front of me, however a staff member noticed and immediately asked us for a drink order and brought us to a seating area for us to wait and then came and got us when they were ready. The resort is beautiful. The upgrades are beautiful and tranquil. Are rooms were brand new, although I was told I was getting a kitchenette in every room, I did not, but it turned out ok. We had a fridge which was fine. My reservation also was made prior to the change and I did not book all inclusive, however my reservation did include a free breakfast. It took me a day to get that straightened out, but we did get a full breakfast buffet. We had one dinner on property which was OK, but we enjoyed all the area had to offer. There was a language barrier often, but we managed to get through. All in all the vacation was fantastic, and I would visit this resort again. The beach was gorgeous, no swimming in front of hotel as the currents were too strong but a short 5 minute walk took us to a safer place. We did participate in a movie night on the beach which was unexpected and fun, the staff brought warm towels to keep us from the chill. all the pools were great. The newer pool had lounge chairs on baja shelves, RELAXING!
walkway to pools
getting ready for movie night
sitting area on first floor
cliffs at south end of beach.

8/10 - 좋아요

italiana, 님, Phoenix, Arizona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El hotel es muy bueno y lo están ampliando. La DJ, Linda, en la alberca principal excelente, sólo que la música era muy alta,pero ese es el espíritu latinoamericano. La limpieza impecable en todo el hotel. Falta aún más organización con el personal en general. Y la típica cordialidad de los mexicanos extraordinaria. Volveremos!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
While under construction...
The hotel was under construction with new ownership and a new name, Krystal Grand. It wasn't pleasant but tolerable. Only a few inconveniences with one working elevator and 7 floor buildings. The food definitely needs improvement. It was mediocre for being at a hotel with limited options to leave, since San Jose was a 10 minute drive and San Lucia was 30 minutes away. I really hope the new owners help in these areas.

2/10 - 너무 별로예요

M

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bel Air no more!
We booked our stay at Bel Air months ago and when we finally arrived in our destination and were driving around, looking for it, we could not find it anywhere! We had to stop a couple of times to ask where it was (Navigator claimed it was where we were but nothing indicated that). Finally someone directed us through an empty reception area through a complex of hotel buildings to another reception area for a hotel named Krystal Grand. Evidently Bel Air had been purchased by Krystal Grand and fortunately our reservation had been grandfathered into it, so we did have a place to stay. It all turned out good, but it would have been nice of Expedia to notify of the change so we didn't waste an hour looking for a hotel that no longer existed. So didn't book anything at Bel Air—it doesn't exist any longer. I'd be happy to review Krystal Grand, but not under Bel Air.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst HORROR experience ever, never again Bel Air
Working abroad 7 years, travelling all over world, never experienced such HORROR story! Arrived 23:00 pm to Hotel, waited 1 ½ hours until check-in, all people in front shouting like crazy at Hotel reception, some started fighting! We checked-in at 0:30 am and realized entire issue. Hotel had free room available but no clue what rooms were free. People were given apparent “free” rooms with keys but came back many times since said rooms already busy/people inside. After 1 hour we got our “free” room but other people were freaking-out at same time returning back to lobby. Our first 2 rooms were also busy, hotel guy knocked at doors until people replied from inside “our” given rooms. At around 1:45 am our 3rd new room given was really empty. Later, other people knocked even at our door probably trying to get our room later. We managed to go to bed around 2:15 am!! Incredible, no Hotel excuse next day, no reimbursement or offer, nothing. Hotel Bel Air simply did not care at all about all the mess!!!

2/10 - 너무 별로예요

Beach explorer 님, Calgary

좋아요: 청결 상태, 직원 및 서비스
Poorly run resort
I've stayed here and at the adjoining condos 5 times over the last 5 years. The resort has grown but the staff has not. Paid for ocean view. They tried to put us on the room facing the busy corridor highway. Refused the room. Received a pool view room. After over an hour, finally into our room. It has a beautiful beach, but the resort is poorly run by management and the staff are very nice and accommodating, as much as they can be, but are overwhelmed. I have watched it go downhill as they added 2 more buildings. Then at checkout I received a bill for 2 all inclusive type (watered down, cheap alcohol) drinks. They charged $17USD per drink. The front desk clerk said, "Yes, it is very expensive to drink here." They are building a new resort, I'm assuming it's is associated with this one. It looks really nice. But seeing how the Bel Air has been managed with the addition of 2 buildings. I'm not interested in staying at another resort associated with Bel Air, Khrystal Sands or whatever they are called. Pay the money and stay elsewhere. There are lots of other beautiful resorts to choose from.

6/10 - 괜찮아요

Ryan

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Cyndy 님, California

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unrelaxing vacation because of the Hotel. Beware!
At the time of booking, the hotel is Bel Air Collection Resort and Spa. Pictures are great on the websites and mostly good reviews. I should have listened to the negative reviews. By the time we got there, there was the change of ownership/name. I didn’t know because I was not notified. Check in process was very slow. It took about an hour to check in. Deluxe Studio Suite was NOT deluxe as they advertise it. It was old, dark and next to the busy and noisy highway. Hotel won’t switch me to a quieter room eventhough I offered to pay extra for an upgrade. Their excuse was they were booked. But at least 3 guest went back to get their room switched. How could that be? After spending a night in this not so Deluxe Studio Suite, I asked for another room the following day, I was finally given a newer room, not studio, as I booked it. It was also right next to the noisy, busy highway. The room was just 1 floor up street level. And guess what? NO HOT WATER. I called the front desk at least 3 times. Basically, hot water will come after running it for 20 to 30. But will only say on for 5 minutes. So for 3 nights in that room, it was cold shower for me. It doesn’t really matter if I booked the hotel before Grand Krystal acquired Bel Air Collection. The transition should be transparent to ALL the guests. I wasted my time and money by staying at this hotel. I was treated like a second hand citizen eventhough I was willing to pay extra to be upgraded.
"Deluxe" Studio Suite view from bedroom
"Deluxe" Studio Suite view from bedroom
"Deluxe" Studio Suite leaking water from AC unit
New standard room 1 floor up street level

6/10 - 괜찮아요

CECILIA 님, Cdmx

좋아요: 직원 및 서비스
Hotel cambió de nombre
Se suponía que teníamos habitación con vista al mar, pero no nos dieron ese tipo de Habitación. Lo anterior porque supuestamente nuestra reserva no era "All Inclusive", pero el concepto del hotel solo es "All Inclusive" o al menos esa fue mi percepción, ya que todos traían brazalete. Hubo muchas confusiones porque cambiaron el lobby y los restaurantes, ya que el nombre del hotel cambió, y las obras seguían en toda nuestra estancia, pero no hicieron avisos a los huéspedes. La habitación que nos tocó estaba un poco antigua, y las persianas no servían del todo.

8/10 - 좋아요

Monika 님, CO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice new hotel with great pool
We had great time, entire place is all new, clean and very up to date. (The beautiful new pool just opened during our stay there). The beach is beautiful, but it is NO SWIM beach due to strong waves all the time, so info on website about kayaks and boards is incorrect.

10/10 - 훌륭해요

los cabos 님, Redmond Wa.

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Beautiful ocean front rooms
Now called Krystal Grand. Excellent food, staff and accommodations. Only complaint is we couldn't find an outlet that would charge our electronics! We moved rooms even and still our devices would lose battery if plugged in. Hopefully this will remedy soon as they were adding on and updating the whole time we were there.

10/10 - 훌륭해요

Lina Rivera 님, texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The experience was just amazing!
Great people, amazing service, clean, fun, relaxing. Delicious food and the most amazing place we have ever visited.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great time! The new pool and restaurant area opened while we were there. Some food was really good other options not as good. Fun and friendly staff! Would recommend!

6/10 - 괜찮아요

Lisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Our room was very clean and modern. Pools and beach were wonderful. Food was ok . Drinks were not so good. Service at front desk is horrible!!! Had to interact with staff at desk numerous times and unfortunately received the same awful service.

10/10 - 훌륭해요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxurious Relaxtion
Great ocean view, energetic sports activities director. Excellent location, between Cabo and San Jose del Cablo.

8/10 - 좋아요

Candace 님, B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel now under new management!
When we 1st arrived it was not such a great experience as management and staff were slow and struggling with new booking system tool 2 hrs to check in. However staff very friendly and accommodating. We had to move rooms twice because airco was broken but they upgraded is to ocean front room which everything worked. The hotel is now part of Krystal chain and is amazing! Same staff awesome food clean quiet and family friendly. We were booked into a different hotel the 2 nd week of our vacation. But ended up leaving and coming back to Krystal ( Bel Air) . Already planning our next visit !!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
sugerencia
muy agradable la estancia y el trato, solo les falta mejorar en la recepción a la hora de hacer chek in y el check out pues es demasiado tardado. todo lo demás esta super bien

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel with beach front access. Lots of events
Hotel has very nice pool facilities and has three restaurants which is good for all inclusive.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Mala atención al cliente
La recepción muy tardado y también la entrega de coche me hicieron perder un tour por su falta de personal nadie estaba para solucionar te el problema

6/10 - 괜찮아요

Ksu 님, Vancouver, WA

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
It was ok..
Hotel was going through renovations and re-branding... thus the sound of the drill and hammers was heard every day. They had issues with water and toilets flushing. Customer service took over 24 hours to resolve issues. The AC did not work and we had to move rooms three times. Everything took extra long! Like the valet, drinks, food anything.. the staff called it "Mexican time".

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
very nice area
Great area - but unfortunately switching to new resort that week so very unorganized and had to ask questions repeatedly and the answers changed depending on the day. Liked the breakfast only option with the room but was told the resort will be all inclusive in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Relaxing Place
The people are friendly and nice easy. Nice view and very close to the beach.They just need more customer service up front because there is always a long line.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Regular calidad
Mala experiencia con en registro. Desayuno bufete malo.

10/10 - 훌륭해요

mike 님, houston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel on the beach
The check in was a little slow, but overall the stay was nice. Good food everyday with all inclusive access. They never had the same thing and that's what stood out food was. The beach was nice and the pool.

8/10 - 좋아요

LaWe 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
pretty nice hotel located on the beach
The hotel staff was nice, rooms were clean, some buildings on the facility were not as up to standard as others. Rooms too close to construction (changed room 3 times upon arrival), luckily when we came hotel was not full.It was hard to get things delivered to room in a timely fashion. Food was decent and there was a variety of foods to choose from.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El personal muy amable y el hotel muy bueno. Check in casi dos horas/ check out casi una hora, muy lento el servicio. No tenian habitaciones debido a sobreventa teniendo la reservacion con bastante tiempo de anticipacion, nos dieron un cuarto diferente al que se reservo. El estacionamiento con acceso muy dificil por que tienen materiales de construccion en los accesos.

4/10 - 별로예요

marcos 님, mexico city

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
El peor servicio y atencion.
Nos dieron habitaciones ocupadas por alguien más! El encargado nocturno del front desk "Fernando" tuvo la peor actitud, se mostró grosero y sarcástico, además nos hizo esperar 1 hora para check in, lo mismo para check out. El recepcionista se negó a compartir el nombre del gerente.
Gente esperando por más de una hora.
Llegada a la habitación ocupada por otro huésped
Fernando el que nos hizo la noche imposible, ignorándonos.

6/10 - 괜찮아요

실제 이용하신 고객

ConsThe hotel is in the process of being bought, the front desk staff were overwhelmed with customer complaints. Our 1st room was next to the freeway,unbelievably loud road noise. Thankfully we were moved to a different room that wasn't as loud. The hotel is under construction, so it was loud, watt turned off. Took more than an hour to checkout the front desk staff was completely overwhelmed. Pros The staff were doing their best with this transition. Staying nice in the midst of the chaos. The pool was clean. The beach and the weather was amazing. The food was ok, especially the breakfast our room included breakfast.

10/10 - 훌륭해요

tall couple 님, montana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Way better than expected!
All of the employees we met were very professional and accommodating. They seemed proud to show us their country and their resort. Especially, please give Efrain a reward and recognition!

6/10 - 괜찮아요

William

좋아요: 숙박 시설 상태 및 시설
not satisfied
did not room we were suppose to get. inclusive breakfast was only from 7 to 8 in the morning. we did not go to it.

8/10 - 좋아요

JAVIER RAFAEL

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Marcel 님, Alberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful location with great stafg
Great staff and the facilities were clean and fun. There is an extension being built which can make it a bit noisy, but nothing which ever bothered myself. The food was excellent and once again the staff were happy, fun and a pleasure to interact with. Great little holiday
From the patio

10/10 - 훌륭해요

Mary Jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A delightful stay.
It was a great stay. We would definitely stay here again. The food was average... actually the room service menu had the best selection we thought. But the Pina Coladas were delicious. It was nice that breakfast was included. Checking in takes forever (at least 30 minutes), but we've had that be the case at other places we have stayed in Mexico. You are in Mexico... don't expect snappy service like you would probably get here in the US... again that has been our experience. But you are in Mexico on vacation... relax. And while they aren't quick, all of the staff are wonderfully friendly and helpful. The location was great, right on the beach. The pool was a beautiful place to hang out and order drinks or snacks while the kids played in the pool. We had a delightful stay.

6/10 - 괜찮아요

Jessica 님, NJ

좋아요: 청결 상태, 객실의 편안함
Hotel was nice wasn't 5 star so wasn't expecting 5 star amenities but it was decently priced and the food was good. Cabo is so beautiful it really doesn't matter where you stay as long as you are there.

6/10 - 괜찮아요

Mary 님, Minnesota

좋아요: 청결 상태, 객실의 편안함
The hotel is close to the beach.
We had a beautiful room and a wonderful view. We knew there were be construction close by which was not really a problem because they were quiet at night. One of our complaints was the location. We wouldn't have minded walking down to the hotel zone or to a couple of restaurants that were close by if it wasn't for a couple of stretch's where they was no sidewalk.. The hotel is on a very busy highway. Another complaint was the lack of shade on the beach. There were very few umbrellas and no palapas. Our last complain would be the lack of areas for people were were not all inclusive to eat.

10/10 - 훌륭해요

Charli 님, Vancouver, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our Best Choice Yet!
We have been to San Jose many times and have stayed at various different properties and this was definitely our favourite! Our beachfront room was amazing...well appointed with very comfortable beds, great shower and a stunning view! We didn't book the all-inclusive package because we like to take in the many restaurants available nearby and in the town centre and there currently aren't a lot of options onsite however, there is a spectacular expansion underway which is set to open in the next couple of months which includes a number of new restaurants, new pools and obviously new rooms, etc.

10/10 - 훌륭해요

Pedro 님, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente hotel y su locación perfecta
Todo fue excelente mi esposa y yo quedamos muy contentos Gracias a todo el personal de Bel Air
Panorámica desde el hotel
Espectacular amanecer desde la habitación
En la playa

8/10 - 좋아요

Tamara 님, Kelowna, BC, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful property on the beach
We loved everything at this property. It's location on the beach, not too large, beautiful rooms and such friendly staff. Not many restaurants on site but they are expanding so they are coming. However we enjoyed eating at local restaurants nearby. The activities at the pool were fun and the entertainment staff were hilarious. I would highly recommend this property and am excited for them for what is to come with their expansion.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
Hotel con playa hermosa
Vale la pena si lo que quieres es relajarte la playa muy bonita y las instalaciones valen la pena

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
Great Stay
Caution, hotel is under construction. Our room was quiet, but lots weren't. Free parking, but you couldn't come and go with your car. You always had to let them park it and bring it to you. Which was time consuming, as there wasn't always someone available, and annoying. Especially if you planned on going out again within the hour. Positive: All the workers were very pleasent. Breakfast was really good (it was included), Rooms were really nice and new and very clean. Beach was easy to access and nice. But the black flags( no swimming) never came down. Internet was spotty and slow, T.V was lacking. They need to have netflix or more english channels. Overall a great stay.

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rundown and poorly managed
The hotel was in poor condition, our first room the a/c broke the first day and they did nothing about it until the 2nd day we were there. They gave us another room that had no curtains except sheers, anyone could see in our room and the curtain rods were steel pipes. There was mold around the bathtub, electricity went out several times because of construction, maid service did not come for 2 days and the elevator broke the last day, so we had to carry our luggage down 4 flights of stairs.

8/10 - 좋아요

DK 님, Oregon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel and friendly staff.
Overall we enjoyed our time at the Bel Air, the ocean front room had a beautiful view of the Sea of Cortes and the landscape of the beach. The only cons we have is the maids usually didn't leave us clean wash cloths, they would leave clean towels but forget to give us washcloths and the floor could have been mopped. The night before leaving for home we ate at the Bel Air's sushi restaurant, we heard that it was just okay but for convenience sake we decided to eat there. Unfortunately, both my husband and I woke up with food poisoning, throwing up etc. Needless to say our 6 hours of travel back home was quite an awful day. Not to end on a negative note I do want to say the staff is very helpful and friendly, the hotel is in a good location for walking in to the main drag in San Jose and the buses are easy to use if you don't want to walk all the way to the Mission square. There is plenty of good local restaurants with fresh fish and shrimp that serve delicious food. We would definitely stay at the Bel Air again but pass on the sushi bar.
답변 제공: Carlos U. 님, 2017년 3월 7일
We appreciate the time you have invested to write a review about your recent stay at Hotel Bel Air Collection Resort & Spa Los Cabos. We were delighted that you've enjoyed all the details we take pride in offering our guests. As are our regular practice, we'd be very happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to have the pleasure of hosting you back in the near future. Kind Regards, Service Management.

6/10 - 괜찮아요

omar

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
hotel limpio,cómodo y amigable
desde la llegada no estaba la preservación, no estaba para las cuatro personas que registre y se tuvo que pagar de màs, tardaron màs de una hora en confirmar y todo el proceso, aunque el personal atento pero fue muy tardado, la gente se quejo de la tardanza de sus procesos, la habitación no me gusto la ubicación que me dieron sin embargo esta muy agradable el hotel, pero no me gusto la ubicación del cuarto.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with great beach views.
With construction going on, parking availability a little hard to find. Was without water for a short period for some reason and electrical issue for room controls after a power outage that occurred during our stay. It appeared staff was new and were still working out the kinks of operating this property. I would return to this property for a future stay with expectations of seeing improvements.
답변 제공: Carlos U. 님, 2017년 3월 9일
We are very committed to improve in every single way to satisfy our customer's needs, and rather than tell you we will improve on every single detail you point out. We promise to always strive for excellence and let you as a customer decide if we can be your number one choice when visiting Los Cabos. Never hesitate to get in touch with us and let us know what you expect from your time in our property again. Best Regards, Service Management.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Staff not friend at all and the service is not great.
답변 제공: Carlos U. 님, 2017년 3월 7일
We will be more than glad to have more details of your last staying with us, so we could see where are our opportunity areas and improve our services. Thank you, for took your time to wrote us a review. Best Regards, Service Management.