5 개의 레스토랑, 아침 식사, 점심 식사, 저녁 식사 제공(멕시코 요리)

아시엔다 엔칸타다 리조트 & 레지던스 여행 후기

4.5 out of 5
아시엔다 엔칸타다 리조트 & 레지던스
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 913개 이용 후기 중 486개" "
평점 8 - 좋아요. 913개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 913개 이용 후기 중 90개" "
평점 4 - 별로예요. 913개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 913개 이용 후기 중 53개" "

9.2/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

nanyoung 님, Atlanta

좋아요: 숙박 시설 상태 및 시설
추천하지 않아요
추천하고 싶지 않아요. 위치가 모래 해변 근처가 아니라 바위 절벽 근처라 바다에서 즐기는 사람이 없고 다른 엑티비티를 즐기려면 다운타운까지 나가야 하고 물론 호텔에서 셔틀버스를 제공하긴 해요. All inclusive 인데 먹을때마다 계산서에 사인하고 팁을 줘야해요. 처음에 모르고 안줬더니 불친절하더군요. 또 저녁엔 꼭 예약을 해야구요. 칸쿤 여행때는 웨이터들의 친절함에 2-5 불정도 주면 됐었는데 이곳은 음식 가격이 비싸게 책정되어 팁이 만만치 않았어요.
2018년 8월에 3박 숙박함
답변 제공: Guest Services 님, 2018년 9월 3일
Dear guest, we would like to thank you for taking the time to share your experience with us. It is very important that we know your opinion, as it helps us improve our services and become a better resource for you and other travelers. We're sorry to hear your experience wasn't 100% satisfactory. Send us an email with more details about your stay so we can follow the situation closely. kind regards!

8/10 - 좋아요

Annette 님, Spring

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
2024년 3월에 3박 숙박함
답변 제공: Chief Concierge 님, 2024년 3월 27일
Dear Annette.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 - 훌륭해요

Carmel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Chief Concierge 님, 2024년 3월 27일
Dear Carmel,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

10/10 - 훌륭해요

Daniel Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.
2024년 3월에 7박 숙박함
답변 제공: Chief Concierge 님, 2024년 3월 22일
Dear Daniel Paul,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Chief Concierge 님, 2024년 3월 8일
Dear Gary Thank you so much for your kind review, this is very important for us.Warm regards

6/10 - 괜찮아요

ROBERTO 님, Metepec

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Para todo cobran y muy alto el costo de alimentos. No permite transportación particular así que salir a carretera en terracería para abordar.
2024년 2월에 2박 숙박함
답변 제공: Nathasha Colin 님, 2024년 2월 28일
Estimado Huésped,Lamentamos que su experiencia con nosotros no haya sido completamente placentera. Entendemos la inconformidad sobre el acceso de transportación privada ajeno al complejo, ya que son normas y medias de seguridad para nuestros huéspedes. Tomaremos en cuenta sus comentarios para también mejorar de nuestra parte la transportación dentro de nuestro hotel. Esperamos que nos den otra oportunidad de poder brindarle un mejor servicio y tenerlos en casa.Atentamente,Nathasha ColinGerente Contenidocontenido@mexicograndhotels.com

6/10 - 괜찮아요

Jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
2024년 1월에 7박 숙박함
답변 제공: Chief Concierge 님, 2024년 2월 5일
Dear Jerry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 - 훌륭해요

Macaria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were incredible so kind and attentive, love the authentic Mexican food.
2024년 1월에 2박 숙박함
답변 제공: Chief Concierge 님, 2024년 1월 28일
Dear Macaria,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

8/10 - 좋아요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.
2024년 1월에 4박 숙박함
답변 제공: Chief Concierge 님, 2024년 1월 20일
Dear Erin,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 - 훌륭해요

Griselda

2024년 1월에 2박 숙박함
답변 제공: Chief Concierge 님, 2024년 1월 20일
Dear Ms Griselda,Thank you so much for your kind review, this is very important for us.Warm regards

4/10 - 별로예요

Lily

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Chief Concierge 님, 2024년 1월 15일
Dear Lily.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

6/10 - 괜찮아요

ezequiel saad

아이를 동반한 가족 여행
2024년 1월에 4박 숙박함
답변 제공: Chief Concierge 님, 2024년 1월 10일
Dear Mr. Ezequiel, Thank you for choosing Hacienda Encantada Resort & Residences for your upcoming vacation.Regards,

4/10 - 별로예요

MARIA CITLALITL

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad esta lejos del centro, y no cuenta con playa, el paquete all inclusive es malo y el dia que haces checkout, ya no puedes consumir nada a menos que pagues De verdad es la primera vez que me pasa
2023년 12월에 4박 숙박함
답변 제공: Equipo Gerencial 님, 2023년 12월 30일
Estimado huésped,Lamentamos sinceramente las molestias que haya experimentado durante su estancia. Agradecemos sus comentarios y tomaremos en cuenta sus observaciones. Valoramos su retroalimentación, ya que nos ayuda a mejorar nuestros servicios y atender las expectativas de nuestros huéspedes. Esperamos que considere brindarnos otra oportunidad para servirle en el futuro y ofrecerle una estancia más placentera.Atentamente,Natasha y Gerardocontenido@mexicograndhotel.comgmartinez@haciendaencantada.com

2/10 - 너무 별로예요

Olrich

2023년 12월에 6박 숙박함
답변 제공: Chief Concierge 님, 2023년 12월 29일
Dear Olrich.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

4/10 - 별로예요

stephen

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option. when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch. after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive. this was not first time with issues with expedia trips. WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN
2023년 12월에 5박 숙박함
답변 제공: Chief Concierge 님, 2023년 12월 15일
Dear Stephen.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

6/10 - 괜찮아요

Terry Lynn

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty
답변 제공: Chief Concierge 님, 2024년 2월 6일
Dear Terry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

2/10 - 너무 별로예요

Michael

2023년 12월에 4박 숙박함
답변 제공: Chief Concierge 님, 2023년 12월 15일
Dear Michael.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 - 훌륭해요

Luz Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Chief Concierge 님, 2023년 12월 15일
Dear Luz Maria,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 - 훌륭해요

Isabelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose. Will definitely be back.
2023년 11월에 5박 숙박함
답변 제공: Social Media Department, 님, 2023년 12월 7일
Dear Isabelle, We're so happy to hear you had a pleasant experience and that you've made friends while staying at your Home Sweet Hacienda, after all, we're all a big, great family!.Warm regards.

2/10 - 너무 별로예요

Steven

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.
2023년 11월에 4박 숙박함
답변 제공: Chief concierge 님, 2023년 11월 28일
Dear Steven,We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services, May you be so kind to share me your full name & cell phone in order to locate your reservation please?Sincerely

4/10 - 별로예요

Santiago

2023년 11월에 2박 숙박함
답변 제공: Chief concierge 님, 2023년 11월 24일
Estimado Santiago,Muchas gracias por su review, esto es muy importante para nosotros.Muchas gracias

10/10 - 훌륭해요

Thomas

2023년 11월에 5박 숙박함
답변 제공: Chief concierge 님, 2023년 11월 30일
Dear Thomas,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 - 훌륭해요

Shuli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Chief concierge 님, 2023년 11월 3일
Dear Shuli,Thank you so much for your kind review.Warm regards.

10/10 - 훌륭해요

cyrusxtb

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En la propiedad me gustó todo está muy bonita todas sus instalaciones falta un poco de mantenimiento el agua no sale caliente y la refri no para de enfriar el extractor del baño muy sucio se reporto a mantenimiento y no lo atendieron
2023년 10월에 3박 숙박함
답변 제공: Chief concierge 님, 2023년 10월 30일
Estimado Cyrusxtb,Muchas gracias por sus comentarios, trabajaremos con sus sugerencias con mucho gusto.

6/10 - 괜찮아요

Elizabeth

연인과의 여행, 가족 여행
좋아요: 청결 상태
All inclusive is nice however everyone asking for tips and trying to sell timeshare is annoying. The property is older and needs some upgrading
2023년 10월에 5박 숙박함
답변 제공: Chief concierge 님, 2023년 10월 28일
Dear Elizabeth,Thank you so much for your comments, these are very important for us.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great resort
2023년 9월에 3박 숙박함
답변 제공: Chief concierge 님, 2023년 10월 17일
Dear John,Thank you so much for your kind review, this is very important for us,Warm regards.

10/10 - 훌륭해요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all employees are friendly, great food and drinks, and a beautiful structure
2023년 10월에 5박 숙박함
답변 제공: Chief concierge 님, 2023년 10월 12일
Dear Victor,Thank you so much for your kind comment, this is very important for us,Warm Regards.

8/10 - 좋아요

Moises

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful ocean view. Staff are friendly and attentive to the customer needs. Possibly a little music at the pool would be nice to create a bit of ambiance. But if you’re looking for a resort to relax this is a great choice.
2023년 10월에 4박 숙박함
답변 제공: Chief concierge 님, 2023년 10월 11일
Dear Moises,Thank you so much for your comments, these are very important for us, we will keep in mind your suggestion.Warm regards,

10/10 - 훌륭해요

Bridgette Leigh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice place and the staff was enthusiastic and made the experiences memorable.
2023년 10월에 5박 숙박함
답변 제공: Chief concierge 님, 2023년 10월 8일
Dear Bridgette Leigh,Thank you so much for your beautiful comment, we are working day by day for you.Warm regards

10/10 - 훌륭해요

Nicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Chief concierge 님, 2023년 9월 26일
Dear Nicky,Thank you so much for your comment, It helps us a lot!Warm regards,

2/10 - 너무 별로예요

Ashleigh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge sprawling property; if it’s busy that can be an issue for check in plus getting to your room.
2023년 8월에 1박 숙박함
답변 제공: Chief Concierge 님, 2023년 8월 13일
Dear Ashleigh.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 - 훌륭해요

diana cristina ñustes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Genial, el mejor lugar para pasar las vacaciones
2023년 7월에 2박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 31일
Agradecemos mucho sus comentarios y nos encanta saber que sus vacaciones fueron geniales, esperamos verles pronto.Saludos desde su segunda casa Hacienda Encantada Resorts & Residences.Saludos!!

10/10 - 훌륭해요

Rachel Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!
2023년 7월에 4박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 29일
Thank you for your feedback. Your comments are very important to us. We hope to see you soon again.With warm regards,

6/10 - 괜찮아요

Benjamin

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 24일
Thank you very much for your feddback, is very important to us. We hope to see you soon again at your second home Hacienda Encantada.With warm regards

10/10 - 훌륭해요

Karen i

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 24일
Thank you very much for your feddback, is very important to us. We hope to see you soon again at your second home Hacienda Encantada.With warm regards

10/10 - 훌륭해요

Irene

2023년 7월에 2박 숙박함
답변 제공: Chief Concierge 님, 2023년 8월 8일
Dear Irene,Thank you so much for your comment, will be a pleasure for us to welcome you back soon.Warm regards,David Medina.

10/10 - 훌륭해요

CELESTE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente!
Excelente la estancia, el hotel es muy bonito, la comida y bebidas muy ricas el personal es amable y atento, sin dudas volveré a hospedarme.
2023년 7월에 2박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 19일
Estimada Srita Celeste.Apreciamos mucho su retroalimentación, nos ayuda a ser mejores cada día, esperamos verla pronto de vuelta aquí en su segunda casa Hacienda Encantada.Nos vemos pronto... ya la extrañamos... !!!

10/10 - 훌륭해요

Mark 님, Keller

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
2023년 7월에 2박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 19일
Thank you for your feedback. Your comments are very important to us. We hope to see you soon again.With warm regards,

4/10 - 별로예요

Rachelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
답변 제공: Chief Concierge 님, 2023년 7월 19일
Thank you for your feedback. Your comments are very important to us. We Hope to see you soon again.With warm regards,

4/10 - 별로예요

anuj

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old! Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.
2023년 6월에 1박 숙박함
답변 제공: Chief Concierge 님, 2023년 7월 5일
HelloWere sorry to hear that your experience was not 100% pleasant. Your feedback is very important to us, we will try to our best to imprive our services.With warm regards

6/10 - 괜찮아요

kimberly

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were not super helpful or friendly. One staff would tell you on thing and another a different story. Room had ants in bathroom and bathroom Room sliding balcony door did not lock nor did the screen door Phone buttons did not work you have to press 0 for operator only We traveled with our 9 year old daughter to Cabo. One day we came back to room and they left an adult pleasure kit in our room. Absolutely ridiculous
2023년 6월에 6박 숙박함
답변 제공: Chief concierge 님, 2023년 6월 12일
We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 - 훌륭해요

sabrina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The views are breathtaking and the service was great. There is zero nightlife, it would be nice to have a DJ play music in one of the many areas, but the resort is pretty much asleep at 9 pm.
2023년 5월에 4박 숙박함
답변 제공: Chief concierge 님, 2023년 5월 24일
Thank you very much for your feedback. Your comments are important to us. Sincerely

4/10 - 별로예요

Gabriel

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Save your money
Where do I begin. I travel between 80-100 days year and have been to A LOT of hotels and resorts…this one was by far the craziest 4 days I have ever experienced. ROOM #1 DAY #1...arrived into room around 4 pm. Sand in between bed sheets, everything was damp and the pillows smelt so strongly of mold. Moved rooms. ROOM #2 DAY #2...wake up to make a morning coffee and coffee maker doesn’t work. Wait 35 min for them to bring a new one. Go to pool for the day. Came back to room hours later and the A/C no longer works. Technicians arrive and proceed to remove roof panels and start working on the unit. Starts up and STARTS ON FIRE AND SMOKE FILLS THE ROOM. By this time I feel pretty angry and the option provided to us was to downgrade rooms to another rebuilding. I talk to manager and they make things right and move us to an upgraded room (VERY MUCH APPRECIATED) ROOM #3 DAY #3…wonderful room, amazing view of the ocean, but ceiling fan in bedroom doesn’t work and one of the taps in the bathroom doesn’t work. And then the A/C unit in ROOM #3 stops working…AYFKM!!! 4 phone calls to get the fridge restocked with water and the service at the pool was terrible unless you are constantly tipping them. Which is funny since they say with the all inclusive that tipping is included. The resort is absolutely beautiful, if they put half the effort they do into the maintaining the grounds into service it would would be wonderful. Visually 5/5. Service 2/5…and the food, about as good as the service
2023년 5월에 4박 숙박함
답변 제공: Chief concierge 님, 2023년 5월 16일
We apologize for the inconvenience. Your feedback is very important to us & will be taken under consideration in order to improve our services.Sincerely

2/10 - 너무 별로예요

Hector Pastor

2023년 5월에 3박 숙박함
답변 제공: Chief Concierge 님, 2023년 5월 9일
Thank you very much for your feedback. We hope to see you soon again.With warm regards

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing Grounds were very well kept and rooms were very clean and tidy
2023년 4월에 3박 숙박함
답변 제공: Chief Concierge 님, 2023년 4월 18일
Thank you for your feedback. Your comments are very important to us. We Hope to see you soon again.With warm regards,

8/10 - 좋아요

Brianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was supposed to have a king bed and two twins.
2023년 3월에 3박 숙박함
답변 제공: Chief concierge 님, 2023년 3월 11일
We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us.Sincerely

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magical trip exceeding all expectations
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
2023년 3월에 4박 숙박함
답변 제공: Chief Concierge 님, 2023년 3월 9일
HelloThank you very much for your feedback. Your comments are important to us. We hope to see you again soon.With warm regards

6/10 - 괜찮아요

Carmen

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Una excelente propiedad. Lastima que todos los empleados sean mexicanos.... si lo digo asi por que soy mexicana...y no por que me de vergüenza.... si no por que me apena como otro mexicano discrimina a otro mexicano.... no generalizo ya que hubo empleados que mis respetos... como por ejemplo armando gonzalez excelente trato.. pero es una pena que personal como quien se presentó como concierge en area de alberca del hotel vista encantads quien despues coincidió en alberca del hotel hacienda encantada.... trata a otro mexicano como si no fueramos a dejar propina ( cabe destacar que el hotel aplica en automático el 20 x ciento en la cuenta de consumo el pago total... hayas estado o no conforme con el trato) yo tengo doble nacionalidad mas siempre en mi tierra me presento como mexicana.... pero veo que es un error ya que el peor enemigo de un mexicano es otro mexicano. Las instalaciones muy buenas bellas vistas es costosos el hotel pero lo merece.... como consejo si te hospedas en este hotel y quieres recibir mejor trato no hables español frente a los empleados. En cuanto a los beneficios de expedia.... por alcanzar algun nivel... este.hotel no lo toma mucho en cuenta. Un reconocimiento para el personal de area de alberca armando gonzalez y una area de oportunidad y capacitación a perosnal como la concierge yuritzi.que es grosera y despectiva para los huéspedes que.erroneamente.escogimos este hotel que al ser.costoso esperamos algo mejor.
2023년 2월에 1박 숙박함
답변 제공: Chief concierge 님, 2023년 3월 1일
Lamentamos mucho que su experiencia no fue 100% placentera. Sus comentarios son muy importantes para nosotros, nos encontramos trabajando constantemente para mejorar nuestros servicios . Atentamente

10/10 - 훌륭해요

Noelle

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
2023년 2월에 1박 숙박함
답변 제공: Chief Concierge 님, 2023년 2월 27일
Thank you very much for your wonderful feedback. Your comments are very important to us. We hope to see you again soon. With warm regards

6/10 - 괜찮아요

Suzannne

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facilitates are beautiful however check in and check out staff very unfriendly. I had requested King Size bed and was told none available. But people who checked in after us were given option. No Expedia upgrade as stated. Got sick due to food not cooked well, hot food was always lukewarm, even coffee! We paid for all inclusive but besides breakfast buffet and poolside lunch options, mediocre food. My daughter had her wedding here and they promised her many things as part of her package that weren’t delivered. Pool and golf cart staff extremely nice. Had to call to get my room cleaned on day 3. Was told “it wasn’t on the list”. I expected so much more in terms of quality of hospitality staff, food and room requested. Won’t stay here again.
답변 제공: Chief Concierge 님, 2023년 2월 13일
HelloWe are very sorry to hear that your stay was not 100% pleasant. Your comments are very important to us.Sincerely