2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

푸에블로 보니토 파시피카 골프 & 스파 리조트 - 올 인클루시브, 어른 전용 여행 후기

4.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1021개 이용 후기 중 714개" "
평점 8 - 좋아요. 1021개 이용 후기 중 173개" "
평점 6 - 괜찮아요. 1021개 이용 후기 중 71개" "
평점 4 - 별로예요. 1021개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1021개 이용 후기 중 25개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Mary 님, The Woodlands

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay here - great room, great service and great food. They even made ceviche from our local catch - fantastic!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Salvador Martinez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The TAXI service to the airport is extremely expensive (20 miles - $130 USD). Hotel should do something to help their guests to have more affordable options for transportation. Shuttle service is only available for a short period of time. Early or late flights are not included in shuttle service.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 3월에 7박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 26일
Dear Andrew, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Omar

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 27일
Dear Omar, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 - 좋아요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great relaxing vacation
2024년 3월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 25일
Dear Patrick,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

8/10 - 좋아요

Dale 님, Thunder Bay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very quiet getting a drink or chair was not an issue even on spring break. Room views from the top floor were beautiful. No entertainment whatsoever and nothing to do in the evening. There really isnt a need for reservations maybe this should be reviewed in the future. Beautiful Resort!
2024년 3월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 21일
Dear Dale, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Kind regards,

10/10 - 훌륭해요

Ashley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is perfect! We saw whales from the gym. It was so beautiful!
2024년 3월에 1박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 20일
Dear Ashely, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 - 훌륭해요

Yehoshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I stayed here for her birthday weekend. We stayed at the Towers and it was exceptional. Our butlers, Gabriel and Dulce, were amazing and attentive. We would highly recommend this resort if you are looking for an adults only resort.
2024년 3월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 19일
Dear Yehoshua, Thank you for speaking so kindly about Pueblo Bonito and for allowing us the opportunity to be a part of your birthday celebration. It is so gratifying to know you were satisfied with our accommodating staff, and the many amenities offered. We'll make sure to pass on your recognition to the staff mentioned. Thank you for sharing your wonderful comments. We hope to see you again for your next birthday celebration. Sincerely,

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 19일
Dear Jennifer, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is immaculate and the staff is always friendly and accommodating. Both of my daughters were married here, it’s a wonderful wedding location also. The food is also always outstanding and if you want to venture over to the other resorts in town you can in about a 20 minute ride. I love that it is an all adult resort. Tennis is also available and the golf course is amazing.
2024년 3월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 16일
Dear Melissa, What a pleasure reading your review! I can assure you that there is nothing more rewarding than receiving such enthusiastic words from a guest. It is so good to know that you fully enjoyed your stay with us and that we were able to create such fond memories, should you wish to come back to Pueblo Bonito in the future. Kind regards,

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow! Just incredible!! I’m 43 and just took my lady on a 3 night 4 day getaway! Property was beautiful! Decor and cleanliness was top notch and it smelt good in every area! Truly a spa feeling throughout the property. Staff was super friendly and very helpful with planning activities and such. We came during spring break and I’ll admit I got nervous on the flight here that it would be crazy with spring breakers doing beer funnels listening to def leopard! This resort did not attract that kind of vibe. Though there were some younger guests for the most part people were our age and older. Everyone was super chill, happy and the vibe was fun and positive. The food was so good! I’ve been to all inclusive resorts and have thought the food was just par… this place everything was delicious!! Highly recommend!!
2024년 3월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 16일
Dear Luke, Thank you for taking the time to review your recent stay at Pueblo Bonito. We are so pleased you chose to stay with us and even happier to know you had an amazing time. We truly appreciate your recommendation to other travelers. You can expect the same high-quality service each time you return to our resort. We thank you once again for your kindness and generosity to our staff. We all look forward to seeing you again in the near future. Best regards,

10/10 - 훌륭해요

Zoltan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic
2024년 3월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 15일
Dear Zoltan,We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 - 훌륭해요

SNEHA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than room door issues everything was fantastic
2024년 3월에 2박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 11일
Dear SNEHA,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Meggan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hannah and Alberto were amazing!! This was the best place I have traveled too . I will definitely come back !
2024년 2월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 26일
Dear Meggan, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 - 훌륭해요

Vincent 님, Washington

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the accommodations here. Landscaping was impeccable the service was top. Always someone to serve and room service was never more than 30 minutes. Food was outstanding
2024년 2월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 26일
Dear Vincent, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 - 훌륭해요

Natalie L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay. We were treated like royalty. The food was fantastic! Definitely plan to return and stay longer next time!
2024년 2월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 23일
Dear Natalie L, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 - 훌륭해요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 21일
Dear Wesley,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Seth

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second time at the property. I would stay again! We had a room in the towers with a butler (Gabriel & Dulce they were excellent!) I would say we enjoyed our second trip more than our first time there. We went mid Feb and missed the best weather but we were able to see whales everyday which made the trip special. Pescado’s food was excellent we ate there twice. La Frida- Go for the experience and views but we wouldn’t go for the food again. Steakhouse- we would have ate here twice. Wife loved their special margarita and I loved their basic marg. Great for pictures and a special night at the resort. I’ve had better steaks but I would say it was very good for resort all-inclusive. But the overall dining experience was our favorite of the trip. Pool food is excellent as well and the VIP lounge is a special perk! The gym is awesome with a great view! And the resort itself is extremely clean and well taken care of. There APP for the phone is excellent to make reservations, see menus and order room service. We booked through Expedia about a month out and saved a decent amount of money.
2024년 2월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 19일
Dear Seth,Wow! How wonderful to receive such a kind review. I can assure you that there is nothing more rewarding than receiving such enthusiastic words from a guest. It is so good to know that you fully enjoyed your stay with us and that we were able to create such fond memories. Thank you ever so much for your fantastic review and for your lovely words toward the team members who looked after you so well. We look forward to once again welcoming you in the near future in this your home…
Best regards,

4/10 - 별로예요

Ronald

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
no night life ,too many Extra charges,limited on site restaurants
2024년 2월에 7박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 19일
Dear Ronald, We are extremely sorry to learn of your discontent with your recent experience. We would like to apologize if your trip did not meet your expectations, however, it is important to mention that we are taking actions on the matters mentioned in your review to remedy these situations since we are striving to provide the best and quickest service to each one of our guests. On the other hand, your all-inclusive package has more than 20 bars and restaurants included in addition to the sister properties. We appreciate your honest feedback as it helps in identifying areas of both strength and improvement, and we look forward to hopefully welcoming you back soon.Sincerely,

2/10 - 너무 별로예요

James Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The resort and staff were fantastic. The reason for my poor relates to access to the golf course. I booked the stay because of its advertised access to golf. After booking (and paying) a month before my arrival, I contacted the resort and was told to call the golf club directly. They advised the course was booked and could only put me on a waiting list. I never did get a tee time. I stopped by the course to check on my status and the staff were unhelpful and frankly rude. They refused to look up where I was on the waiting list. I asked to talk with the manager and was told he was unavailable. 50 years of traveling and I have never been treated so poorly. Had I know this I would not have booked this resort.
2024년 2월에 5박 숙박함
답변 제공: Customer Service Team 님, 2024년 2월 22일
Dear James Anthony,We sincerely apologize for any inconvenience you experienced regarding the availability of tee times at our golf course. We understand your frustration and regret any disappointment this may have caused.Our golf course is in high demand, so we require tee times to be reserved in advance to ensure a smooth and enjoyable experience for all players. Unfortunately, we do not manage a waiting list and are still determining why you were misinformed.Your feedback is invaluable to us, and we appreciate the opportunity to review our protocols to serve our guests and players better. Our priority is the satisfaction of all who visit our resort, and we will take steps to address any shortcomings in our processes.We're pleased to hear that despite this issue, your overall stay at the resort was pleasant. We hope to have the opportunity to welcome you back in the future and provide you with an excellent golfing experience.Warm regards,

10/10 - 훌륭해요

Lance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was fantastic was there for a week. No problems and the shuttles to the other properties were very fast and convenient
2024년 2월에 6박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 22일
Dear Lance, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 - 훌륭해요

lori

2024년 2월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 21일
Dear Lori, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Esetevan De Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 21일
Dear Esetevan D,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 21일
Dear Tina,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Anita 님, Foster City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location serene and private beach is an added advantage food is good and amazing service and resort I love it
2024년 2월에 2박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 12일
Dear Anita,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 - 훌륭해요

Jose 님, Los Angeles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is always in knit top condition, so beautiful. Staff is always friendly and very attentive.
2023년 12월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 8일
Dear Jose, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 - 훌륭해요

Heddy 님, Pomona

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the cabana on the beach
2024년 1월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 6일
Dear Heddy,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 - 훌륭해요

Jeri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 2월 6일
Dear Jeri, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Jessica

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was delicious and the hotel staff is very friendly. Alberto and Hannia were amazing Butlers! I really enjoyed how we could hop on a shuttle and go to another sister property (for free). The hotel is very well-staffed, the service is impeccable. Downside: I like to swim in the ocean so it was a bummer the currents were too strong, this is not a beach-swimming property.
2024년 1월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 29일
Dear Jessica, How wonderful to receive such a kind review. I'd like to thank you for your wonderful rating of your recent vacation and to the services provided during your recent stay. I have passed on your kind words to the team who always try their best to meet our guests’ expectations. Hope to see you soon! Kind regards,

10/10 - 훌륭해요

GABRIELA

2024년 1월에 1박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 20일
Dear Gabriela, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Mary

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was magnificent! The grounds pristine! The food phenomenal. Absolutely nothing bad to say from arrival to departure. We will definitely be back!
2024년 1월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 29일
Dear Mary, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 - 훌륭해요

Ann

2024년 1월에 7박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 20일
Dear Ann, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Lisbeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 1월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 24일
Dear Lisbeth, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards

10/10 - 훌륭해요

Neil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is amazing and the staff outstanding. It was our 1st all in clubs I’ve at adult only. Wow it was amazing.
2023년 12월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 16일
Dear Neil, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 - 훌륭해요

Konstantin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent dining experience
2023년 12월에 14박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 15일
Dear Konstantin, We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. We are also extremely glad you had the opportunity to try some of the food offerings and they were very much to your satisfaction. We look forward to welcoming you back in the future!Kind regards,

10/10 - 훌륭해요

Abigail

2024년 1월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 15일
Dear Abigail,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Robert Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 3월 11일
Dear Robert E,Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Trenton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was amazing. Calm, quiet, relaxing environment! The food was amazing at all the restaurants. Every staff member is very polite. The service is over the top.
2024년 1월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Trenton, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Mark, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 - 좋아요

Vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not a timeshare. This is a resort with an owner's club. Make sure you get that straight, okay? They WILL funnel you into a high pressure sales situation by offering a generous incentive. So yeah, it's one of those. But the vouchers you get are actually worth the lost day of dealing with the hours long tour and pitch. Not to mention the emotional recovery time from being forced to say "NO" every which way you can think of without being rude. Also, make sure they offer you at least $400 for your time, especially if you're in an oft low balled demographic. Don't go with visions of unlimited al-pastor tacos and margaritas either. The mixed drinks they serve as part of the all inclusive experience are pre-meditated crimes against tequila. The only decent all-included tacos I could find were in the cafeteria, which is a legitimate STRUGGLE to use if you go during any meal time. The actual restaurants also leave a LOT to be desired. I swear to god one of them was trying to pass breakfast buffet leftovers off as an amuse-bouche for dinner (sustainable!) The sushi place was actually a lot better than I was expecting based on the other restaurants though. You can't swim at the beach, nor can you walk the length of the beach. The current is way too dangerous and they stop you from even getting close. Staff was v. friendly and professional. Fun vibe overall though! <3
2023년 12월에 8박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Vincent, The comments you have made describing the experience you have encountered during your stay came to our attention. We want to offer our apologies for the inconveniences you experienced during the timeshare presentation. Please know that this is in no way our intention, and please rest assured that we are working on this particular matter with all our marketing staff to improve their approach to our guests and owners. We hope that this will not deter you from staying with us in the future.We look forward to welcoming you back soon. Sincerely,

10/10 - 훌륭해요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Lori, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Marion

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is definitely the quiet and quant location for couples - the resort had everything to offer and it’s adults only. Lots of weddings and and anniversary couples at the resort. The dining options was absolutely phenomenal and every meal was delicious from Asian to Italian cuisines! There’s not much of an entertainment to offer a the resort but nice location on unplug and relax while take in the nature and whale watching! I was fortunate enough to be upgraded to the President Suite and it was breath taking - too notch suite and views!
2023년 12월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Marion, We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. We are also extremely glad you had the opportunity to try some of the food offerings and they were very much to your satisfaction. We look forward to welcoming you back in the future!Kind regards,

10/10 - 훌륭해요

Katrina 님, San Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has breathtaking views. The butler service is worth the extra charge. The food options were plentiful. It is an all adult resort so definitely a place for relaxation and quiet time. It is very serene. The shuttle service was great. Overall, I would recommend this resort and would definitely return.
2023년 12월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Katrina, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another great stay at Pueblo Bonito!
2024년 1월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Jennifer, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 - 훌륭해요

Jennifer 님, Lodi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was quiet, romantic, clean and relaxing. Overall the service was great and the food was very good. Peninsula was incredible. The service and snacks by the pool were terrific. One area which could be improved is the check in process. We were not given a map or even a real rundown about how to make reservations and where the gym was. Later we found out there was an app with most of the info we needed. We arrived on New Years Eve and were not given information regarding evening events, special dinners or options. A little more information at check in would be helpful especially if there is something special happening. The dinner that night was just ok and we watched the NYE party from the peninsula bar. However, everything else was very good. We will return.
2023년 12월에 4박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Jennifer, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful. We enjoyed all the pools, the restaurants, and especially the views. It was also very easy to transfer to other PB properties like Sunset Beach or Rose.
2023년 12월에 7박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear John,Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warm regards,

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We have been to this property several times before. We have absolutely loved it in the past. However, we had a lot of problems this time. First, there was not a room upgrade and the beds in both the rooms we stayed were horrible. They slanted to the middle. The second night there was a horrible beeping noise all night long and the toilet ran. The second day there was no water in the entire complex. That night the toilet overflowed. The staff came immediately and did a good job getting the water out. They were wonderful.However, they didn't CLEAN anything...just swept the water out. This was disgusting so we asked to switch rooms. They were great about this and we switched that day. The food was not as good as it usually was, but the staff were amazing. We have stayed at Pacifica between 4-5 times and Sunset 4 times. I am not sure if we will stay on the Pueblo Bonito properties again. We love the people and the abiity to go to all the resorts, but I feel as though it is getting rundown and they aren't keeping up with it as much unfortunately.
2023년 12월에 7박 숙박함
답변 제공: Customer Care 님, 2024년 1월 8일
Dear Elizabeth, We appreciate you taking the time to share your review and thank you to bring this matter to our attention, we apologize for any inconvenience you may have experienced. Your feedback is important to us and will be taking immediate action, we would like to assure you that every member of the team constantly strives to achieve the highest level of service and regret we fell short of our goal with you. Your experience was not at the level we are known for and we are looking into all of the areas you have mentioned. Thank you once again for sharing your candid feedback and we hope to have the opportunity of welcoming you back again on a future visit.Sincerely,

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hospitality and Wait service was excellent.The restaurants were culinary and delicious.No reason to leave the property.Very Tranquil and peaceful vacation!
2023년 12월에 3박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 8일
Dear Richard, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 - 좋아요

Alfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un evento desagradable . Un mesero y una recepcionista del restaurante siempre, no se pudieron de acuerdo y nos sacaron de restaurante por que había cambio de personal o algo así. Ella nos dió la mesa y el mesero nos dijo que estaba cerrada la cocina. Llegamos 15 min antes de las 17 hrs. Lo demás realmente muy bien !!!.
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 4일
Estimado Alfredo, Gracias por compartir tu experiencia con la comunidad. Hemos recibido sus comentarios respecto a algunos inconvenientes que encontró durante su estadía con nosotros. Nos llama la atención porque recibimos muy buenos comentarios de nuestros colaboradores y del servicio, sin embargo daremos seguimiento interno para mejorar y trabajar en los puntos mencionados. Valoramos sus comentarios y revisaremos los puntos que mencionó con nuestro equipo y nos esforzaremos por mejorar. Gracias nuevamente por hospedarse con nosotros y esperamos darle la bienvenida nuevamente en un futuro cercano.El más cálido saludo,

8/10 - 좋아요

Clarence Owen Goss 님, Garner

2023년 12월에 5박 숙박함
답변 제공: René Virgilio General Manager Pueblo Boni 님, 2024년 1월 24일
Dear Clarence O, Thank you very much for your preference, we hope to see you very soon.Best regards,