Thank you for the feedback. I am sorry to hear that this was your experience. In the future, please contact me directly so I am better able to remedy the situation while you are still on the property. This is certainly not our standard and we do not like guests to leave unhappy and find out after the fact. Safe travels.

Thank you so much for that feedback! We are so glad to hear you enjoyed your stay!

Amazing! We are so happy to hear you enjoyed your stay! Please visit again soon

Thank you for the review. We have inspected the room and did not witness what you did but thank you for letting us know of your experience and thoughts. The pillows are brand standard but we can pass your feedback on the BW. We are happy to hear you found the room to be clean. Thank you for staying with us!

I spoke to your wife at check out. I credited 30 back to your virtual card but advised that you would have to contact Expedia for the actual refund. Their customer service can assist you. I do apologize for the pool being out of service.

Thank you for that feedback. We appreciate your loyalty.

Thank you for taking the time to leave us some feedback.

Thank you.

Thank you so much for that feedback. We appreciate you taking the time to fill out the survey. Come back soon!

Thank you

Wonderful! We love hearing about our guests' great experiences! Thank you!

Thank you for the feedback. We look forward to seeing you again!

Thank you for the feedback. We are happy to hear you had a nice stay with us! We look forward to seeing you again in your future travels!

Thank you very much for that feedback. We are so happy to hear that we were able to give you that great experience that you deserve.

Thank you for that feedback. We are happy to hear you enjoyed your stay and we hope to see you again soon!

Thank you for taking the time to fill out the survey.

Thank you for the feedback. We would love to know what will earn us a perfect score in the future.

Thank you for the review! We are happy to hear you enjoyed your stay with us! Please visit us again soon!

Thank you for the feedback. We are so happy to hear you enjoyed your stay!

Thank you for taking the time to fill out the survey. We hope to see you again soon!

Wonderful! We agree that Erik is fantastic! Thank you for that feedback!

Thank you for that feedback. We have put a lot of effort into improving the breakfast for our guests and it is wonderful to see that guests are enjoying it!

Thank you for choosing to stay with us. We are delighted that our front desk was able to assist you in making your stay comfortable.

Thank you for that feedback. We are happy to hear you enjoyed your stay!

Thank you for your feedback.

Awesome! We are so happy to hear that you enjoyed your stay! Please come again soon!

Thank you for your feedback. We appreciate hearing that you enjoyed your stay.

Thank you for your feedback.

Thank you! We are so happy to hear that you enjoyed your stay and that the staff was accommodating to you! Please come back to see us soon

The suites are advertised as having pull out sofas in the living space of the rooms. We apologize if the lay out of the room was unsatisfactory to you. Every room has a fresh air vent and A/C unit as required by law. We do our monthly pest preventative maintenance and have had no reports of roaches. If the fan in the bathroom was out, the front desk would have gladly fixed it.

I am sorry to hear this was your experience. Had we known, we could have rectified during your stay. This is certainly not the experience we want our guests to have.

Thank you so much for taking the time to fill out the survey. It is greatly appreciated.

Thank you so much for visiting and for your kind words! We appreciate you letting us know we did well and made your stay enjoyable!

Thank you for your feedback! We appreciate your patronage!

I apologize for the delayed response as I have been off the property. I did try to reach you by phone on the number we have. Thank you for bringing this to my attention. I have personally checked the room for any issues that could affect the safety of our guests. Both smoke detectors are present and functioning properly. We never want our guests to feel uncomfortable and would have gladly moved you to another room if there were issues in your room that needed attention. I was at the desk that night and would have immediately rectified the issues had I been informed.

Thank you for your feedback. The hotel is under new ownership and management and we are actively making updates to the hotel. We hope you check back in again to see the improvements we have made. As far as the smoke smell, we do have a no smoking policy that we have every guest sign and we do enforce it. Unfortunately, there will always be people that break the rules and they are charged 100-250 for smoking in the rooms per the agreement. This is a policy that the property's staff cares a lot about because we want our guests to have a great experience.

Thank you for taking the time to fill out a review! It looks like you enjoyed your stay!

Thank you for your feedback. We are currently working to improve all areas of breakfast and hope you'll check back again to see the improvements we have made.

That's is what we like to hear! Thank you for that feedback! We do try to make all check-ins as easy as possible!

Thank you! I enjoyed meeting you! I am so happy to hear you enjoyed the stay and that you loved the breakfast! We have worked hard to improve that! Please come again soon.

Thank you for your response. Without any further information, it is difficult for us to identify any opportunities or make corrections. We would love to know what we can do to provide a better experience for you in the future.

Thank you for your feedback. We are happy you enjoyed your stay!

Thank you for your review! We are so happy to hear you enjoyed your stay with us!

Thank you for taking the time to fill out the survey. We are happy to hear that the location worked well for you when looking for dinner options. We are in a great location for entertainment. We miss the hot tub too but, unfortunately, we made the decision not to reopen it. We hope to see you again soon!

Thanks so much for your kind words! We hope to see you again soon!

Thanks so much for taking the time to give us a review. We use all feedback to identify opportunities and make improvements. We would love to know what would earn us a perfect score on your next stay!

Thank you for that feedback. We certainly don't allow loitering from non-guests on our property. The hotel was beginning to get busy with people coming in for Derby during your stay so that could be the extra busyness you saw.

Thank you so much for your feedback! We look forward to seeing you again!

Thank you for your review. Since new ownership and management came in August, we have been working to improve and upgrade the hotel. We started with the common areas- upgraded the front desk and lobby; created a game room; revamped the breakfast area and the menu; upgraded the pool and fitness center. This weekend, we will be reopening the bar and are beginning to make plans to reopen the restaurant. Our next item on the agenda is improving the rooms. Please check back with us so you can see all the upgrades we have made!