외관

캔들우드 스위트 래드클리프 - 포트 녹스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 124개 이용 후기 중 77개" "
평점 8 - 좋아요. 124개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 124개 이용 후기 중 10개" "
평점 4 - 별로예요. 124개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 124개 이용 후기 중 8개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

HONGJUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 9박 숙박함

10/10 - 훌륭해요

Karen

2024년 1월에 7박 숙박함

8/10 - 좋아요

Darryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay, staff friendly & helpful. Room & lobby very clean.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

David

2/10 - 너무 별로예요

joshua

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great start. Unfortunately, the bed was too hard. Very clean, exvellent staff.
2022년 10월에 1박 숙박함
답변 제공: Amber - Guest Services 님, 2022년 10월 24일
Thank you for choosing to stay at Candlewood Suites, we appreciate all feedback. We are glad that you enjoyed your stay and the staff. Perhaps next time you choose to stay with us, you can find a bed more to your liking as they are all different.

10/10 - 훌륭해요

Laquieta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place dog friendly too !
It was very good friendly lady at the front desk ! Love it comfortable bed everything you needed for your stay clean towels great service they don’t have free breakfast at this hotel but there’s restaurants close by McDonald’s Coltons steakhouse a Walmart close by everything you need!
2022년 10월에 2박 숙박함
답변 제공: Amber - Guest Services 님, 2022년 10월 24일
Thank you for your feedback as well as staying with us at Candlewood Suites. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you in the future!

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay at Candlewood Suites Radcliff
We were there due to a death in the family. The staff was friendly and helpful. We will definitely stay there again.
2022년 10월에 4박 숙박함
답변 제공: Amber - Guest Services 님, 2022년 10월 19일
We are very sorry for your loss. We are glad that we could make things a tiny bit better for you. Thank you for the positive feedback. We look forward to seeing you again under better circumstance.

10/10 - 훌륭해요

Jamie

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

CarlI

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Management 님, 2022년 9월 19일
Thank you so much for your positive feedback. We are always glad to know our guests enjoyed their stay. We hope to see you again in the future.

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid choice.
Great experience! Room was clean and well appointed and the staff was great.
2022년 8월에 2박 숙박함
답변 제공: Amber - Guest Services 님, 2022년 8월 20일
Thank you for your positive feedback. We are glad you enjoyed your stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 7박 숙박함
답변 제공: Amber - Guest Services 님, 2022년 7월 29일
Thank you for the positive feedback.

6/10 - 괜찮아요

Daniel

출장 여행, 가족 여행
.nothing everything was fine
2022년 3월에 1박 숙박함
답변 제공: Amber - Guest Services 님, 2022년 3월 20일
Thank you for your feedback.

10/10 - 훌륭해요

Janelle

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Rooms were clean and need was super comfortable!! Close to food and a Walmart of you needed anything.
2022년 1월에 2박 숙박함
답변 제공: Amber - Guest Services Supervisor 님, 2022년 1월 5일
Thank you so much for your kind feedback. We're so glad to know you enjoyed your stay.

6/10 - 괜찮아요

Mike

2021년 12월에 1박 숙박함
답변 제공: Amber - Guest Services Supervisor 님, 2022년 1월 4일
Thank you for your feedback!

10/10 - 훌륭해요

Marvin

2021년 12월에 3박 숙박함

6/10 - 괜찮아요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprised at check in
When i arrived to check in, they put us in a room with a queen size bed and i had a paid reservation for a king size bed. I did not receive a courtesy notification about this so we were kinda upset.
2021년 10월에 2박 숙박함
답변 제공: Amber - Guest Services Supervisor 님, 2021년 10월 8일
We sincerely apologize for the miscommunication.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room online and when I arrived the hotel was fully booked. I asked for a copy of the cancellation(for reference) and the front desk attendee was VERY rude and said he “was not able to print a copy of the cancelation or a screen print” Unexceptable!
2021년 6월에 1박 숙박함
답변 제공: Amber - Guest Services Supervisor 님, 2021년 6월 21일
We are always working to create an optimal guest experience and I am very sorry that you were not treated accordingly. I sincerely hope that this does not discourage you to stay with us again in the future so we can try to make your experience better.

10/10 - 훌륭해요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this place! Amber and Wendy went out of their way to accommodate our special needs. The room was spotless and had everything we needed. The furniture and beds were super comfy and we never heard a sound from other guests. We'll be back!
2021년 2월에 2박 숙박함
답변 제공: Wendy S 님, 2021년 2월 10일
Thank you so much for being our guest!

10/10 - 훌륭해요

Glenda 님, Tyler Texas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, very helpful, room were clean and stocked If all Candlewoods are like this one, I have found my new place to stay while on vacation
2021년 1월에 1박 숙박함
답변 제공: Amber 님, 2021년 2월 8일
Thank you for your feedback and we are so glad that you enjoyed your stay with us. We look forward to seeing you again!

8/10 - 좋아요

Brett

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good no issues really liked the kitchen
2020년 12월에 2박 숙박함
답변 제공: Ashley M. 님, 2020년 12월 29일
We are glad to hear you enjoyed your stay with us! Thank you for the 8 out of 10 rating.

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2020년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 9월에 14박 숙박함
답변 제공: Wendy S 님, 2020년 10월 9일
Thank you for staying with us in Radcliff, KY!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great stay. Only complaint is that the microwave was broken and the tv remote did not work with the cable box. Those are just minor things though.
2020년 9월에 2박 숙박함
답변 제공: Wendy S 님, 2020년 10월 9일
Thank you for letting us know. We will get those items fixed right away!

8/10 - 좋아요

Melissa 님, Tennessee

좋아요: 직원 및 서비스
Property was great, hotel was clean inside and out. The only issue I had was the room card reader was not working so I had to bother the front desk everytime I left my room to let me back in. They were as nice as could be about it.
2020년 8월에 1박 숙박함
답변 제공: Tanya 님, 2020년 9월 10일
Thank you for your feedback! Man that was a hard week with the readers went out! We have had them fixed and hope you will come stay with us next time. Thank you so much for staying with us!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I liked we were close to restaurants and neighborhood market. They were one of very few that took pets. They let us borrow some chairs so we could play cards.
2020년 7월에 4박 숙박함
답변 제공: Wendy S 님, 2020년 8월 26일
Thank you for sharing your experiences. We are glad you enjoyed your stay with us.

10/10 - 훌륭해요

Nikquisa

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 6월에 2박 숙박함
답변 제공: Wendy S 님, 2020년 8월 26일
Thank you for staying with us!

10/10 - 훌륭해요

Corwin

출장 여행
좋아요: 청결 상태, 객실의 편안함
Great room
Great room
2020년 3월에 4박 숙박함
답변 제공: Candice 님, 2020년 4월 9일
Corwin, Thank you for the glowing review! We are happy to hear that you enjoyed your stay with us and hope to see you the next time you come to the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 객실의 편안함
Business trip
Fast check in, friendly staff and good communication
2020년 3월에 1박 숙박함
답변 제공: Candice 님, 2020년 4월 2일
Steven, Thank you so much for your wonderful review! We are happy to hear that our team made your say memorable. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Shawn

출장 여행
좋아요: 청결 상태, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Candice 님, 2020년 3월 21일
Shawn, Thank you so much for the wonderful rating! We hope to see you the next time you are in town. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Shawn

출장 여행
좋아요: 청결 상태, 객실의 편안함
Banking
Great hotel but the person above me stomped around every morning at 6 am like he was at home.
2020년 3월에 1박 숙박함
답변 제공: Candice 님, 2020년 3월 19일
Shawn, Thank you for taking the time to leave a review about your recent stay with us. We greatly apologize that you had any trouble sleeping as we know how important a good nights rest is. We hope this does not deter you from staying with us in the future. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
Really nice place to stay. Very clean and the employees are very friendly.
2020년 2월에 4박 숙박함
답변 제공: Candice 님, 2020년 2월 11일
Anonymous, Thank you so much for the glowing 5 star review! We are happy to hear that our team made your stay memorable and hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

2019년 10월에 1박 숙박함
답변 제공: Candice 님, 2019년 10월 22일
Anonymous, Thank you for the wonderful five star rating! We hope to see you again the next tie time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plumbing needs work on toilets don’t fully flush .
2019년 9월에 3박 숙박함
답변 제공: Candice 님, 2019년 10월 5일
Anonymous, Thank you for taking the time to leave feedback about your recent stay with us. We will use it to better serve our valued guests in the future. We appreciate the 5 star rating and hope to see you again when you pass through this area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Tory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A perfect staycation!
My stay was absolutely great! The staff is very friendly and accommodating, the room was very clean and cozy the bed was comfortable.
2019년 9월에 2박 숙박함
답변 제공: Candice 님, 2019년 9월 13일
Tory, We greatly appreciate the wonderful words about your recent stay with us. We do our utmost best to make each and every guest feel as if they are part of the Candlewood Suites family. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
large king sweet was awesome, had 4 foot tear along transition strip of living room rug leading into kitchen, why this is not repaired is inexcusable as it is obvious it has been getting larger by the month. Everything else was great, as nice and large of a king sweet you can find.
2019년 8월에 2박 숙박함
답변 제공: Candice 님, 2019년 8월 17일
Andrew, Thank you for taking the time to write a review about your recent stay with us. On behalf of the Candlewood Suites Radcliff/Ft Knox I would like to apologize for the condition that you found the carpet in and would like to assure you that we are taking every possible action to fix it. We hope this does not deter you from staying with us or any other IHG property in the future. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful visit. Our room was spotless, staff helpful and friendly. Went out of their way to accommodate my elderly parents. Updated room, all the conveniences of home. The beds!! So comfy.
2019년 8월에 2박 숙박함
답변 제공: Candice 님, 2019년 8월 17일
Anonymous, Thank you so much for the glowing review! We are happy that your parents were comfortable during their stay. We hope to see them again the next time they are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely clean
Extremely clean and nice facility. All employees were very pleasant and my over all stay was very satisfied.
2019년 8월에 1박 숙박함
답변 제공: Candice 님, 2019년 8월 17일
Nicole, Thank you so much for the glowing review about your recent stay and we will be sure to let our team know that they made it enjoyable. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Space for comfort
Great rooms and space to spread out.
2019년 4월에 8박 숙박함
답변 제공: Candice 님, 2019년 5월 14일
Anonymous, Thank you so much for the glowing review! We are happy to hear you enjoyed your stay and hope to see you again soon. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
William at the front desk is awesome took care of a glitch with Expedia booking and got us in our room Excellent customer service.
2019년 4월에 2박 숙박함
답변 제공: Candice 님, 2019년 5월 5일
Thank you so much for taking the time to write a review about your recent stay with us. William will be happy to hear that he made your stay so memorable and he was able to fix any errors that were made. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함
답변 제공: Candice 님, 2019년 4월 25일
Shelly, Thank you so much for the wonderful rating! We are glad to hear that you enjoyed your stay. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
2019년 3월에 1박 숙박함
답변 제공: Candice 님, 2019년 4월 9일
Anonymous, Thank you for taking the time to leave a rating about your recent stay. We hope that the next time you are in the area you choose to stay with us again. Sincerely, C Wells Operations Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Candice 님, 2019년 4월 2일
Anonymous, Thank you for taking the time to rate your recent stay with us here at the Candlewood Suites Radcliff/Ft. Knox. We hope to see you again the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

BethAnne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Candice 님, 2019년 3월 5일
BethAnne, We are so happy to hear that you felt your stay deserved a 10 rating! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very satisfied
Great hotel. Friendly staff. Very clean. Would definitely stay here again!
2018년 12월에 2박 숙박함
답변 제공: Candice 님, 2019년 1월 8일
Jennifer, Thank you so much for the glowing 5 star review! We are happy to hear that you enjoyed your stay and hope to see you again in the future. Sincerely, C Wells Operations Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place! Only con would be it would be small for large families to be in one room. Good for pets.
2018년 12월에 2박 숙박함
답변 제공: Candice 님, 2019년 1월 2일
Anonymous, Thank you for taking the time to rate your recent stay with us. We hope that you give us another chance so we can earn that fifth star from you. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Hubert

It was very good stay the room was very comfortable and the staff very professional
2018년 11월에 1박 숙박함
답변 제공: Candice 님, 2018년 12월 4일
Hubert, Thank you so much for the glowing review! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i liked the kitchen setupcbngnxvgnvgn vnc hn vn vn vn
2018년 11월에 1박 숙박함
답변 제공: Candice 님, 2018년 12월 4일
Thank you for the wonderful 5 star review! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice room, great staff
2018년 10월에 1박 숙박함
답변 제공: Candice 님, 2018년 10월 17일
Joe, it is wonderful to hear our team did such a great job and you enjoyed your stay. We hope to see you the next time you are in town. Sincerely, C Wells Operations Manager