스탠다드룸, 퀸사이즈침대 2개, 금연, 전자레인지 | 고급 침구, 필로우탑 침대, 책상, 노트북 작업 공간

베스트 웨스턴 프리미어 에어포트/엑스포 센터 호텔 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 570개 이용 후기 중 304개" "
평점 8 - 좋아요. 570개 이용 후기 중 156개" "
평점 6 - 괜찮아요. 570개 이용 후기 중 51개" "
평점 4 - 별로예요. 570개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 570개 이용 후기 중 27개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 28일
Dear Matthew, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

10/10 - 훌륭해요

Darcirius'

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 18일
Dear Darcirius, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you

8/10 - 좋아요

Leslie

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 18일
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us..Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you

6/10 - 괜찮아요

john

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff, clean and quiet room. I wouldn’t not stay here in the future, I just wouldn’t look at it first next time. The room wasn’t what I would consider a suite. If you’re sitting on the commode lock the bathroom door. If someone opens it WILL hit your knees. It’s that small.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 12일
Dear John, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

10/10 - 훌륭해요

Christopher 님, Long Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, but not in the best area. Not unsafe, but there are definitely nicer parts of Louisville to stay.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 8일
Dear Christopher, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 28일
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pool way too cold , other people swimming said the same thing
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Dear Mark, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are looking into this matter. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

10/10 - 훌륭해요

Mahogany

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 19일
Dear Mahogany, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me

10/10 - 훌륭해요

Shanika

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 4일
Dear Shanika, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you

10/10 - 훌륭해요

wilder

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 2일
Dear Wilder, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked for a small concession at check-in and the front desk manager upgraded me with no questions...very easy to deal with
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 1일
Dear Gary, Thank you for choosing Best Western Premier. We are thrilled to know that you have enjoyed your stay. Please know that your presence was a pleasure to our entire team. Our team is eager to extend our warm hospitality to you during your next stop. Until then farewell. Thank you

10/10 - 훌륭해요

Jason

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Dear Jason, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

10/10 - 훌륭해요

Mahogany

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Dear Mahogany, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact meThank you

2/10 - 너무 별로예요

Katherine

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Dear Katherine, Thank you for choosing Best Western Premier for your lodging needs. Please accept our apologies for not meeting your expectations. Please elaborate on things that didn't go to your expectations so we have a chance to fix them before your next arrival. Again, we are known for our hospitality and would like to provide you with a better experience. Thank you

6/10 - 괜찮아요

Deborah

별로예요: 직원 및 서비스
Pool was not open. We had a dog and they put us in a floor right next to the elevator which we could hear ALL NIGHT LONG. This disturbed us and the dog so we got little to no sleep. The charge for a pet friendly hotel was $40.00 per night. When I complained via email, it took NUMEROUS emails and one stated we had cancelled our reservation and didn’t stay there so I attached the receipt. Came back with the same comment so I called customer service. 1st resolution was to enroll me for points. No thanks. Then I am supposedly getting a voucher for $40.00 for a future stay at a best western even though I had asked the dog fee to be waived.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Dear Deborah, The reservation associated with this booking was successfully canceled with reference number 8215.We have not charged or collected anything on the canceled reservation. However, you had two reservations for the same days and the other reservation you were successfully checked in. We charge a pet fee and that is posted on our website.You have a signed registration card during your check-in process, and that could be furnished if needed. Please let us know if we can do anything additional for you. Thank you for choosing Best Western Premier. Thank you

10/10 - 훌륭해요

Charles

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the breakfast hours, check out time, didn't like how the air blows cold after heat stops blowing
2024년 1월에 2박 숙박함
답변 제공: Managment 님, 2024년 1월 28일
Dear Charles, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you

6/10 - 괜찮아요

JOSE 님, Chicago

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Dear Jose, Thank you for choosing Best Western Premier for your lodging needs. We see that things didn't go according to your expectations. Please share any negative experiences you had so can make them for your next trip as well as for other guests. Please don't let this experience discourage you stay with us in the future again. Thanks

10/10 - 훌륭해요

Yariluz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall everything good
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 22일
Dear Yariluz, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact meThank you

10/10 - 훌륭해요

mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 1월 17일
We are pleased to receive your feedback on your stay here at Best Western Premier. The hotel takes pride in making our guest feel right at home and meeting all your expectations. We hope to see you back in the near future.

8/10 - 좋아요

LUIS

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Dear Luis, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you

10/10 - 훌륭해요

JOSE 님, Chicago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Dear Jose, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Elizabeth R

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for the price, rooms and bathrooms are nice size
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Jade

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The property was very noisy, kids screaming consistently, people banging their luggage in the hallway, screaming adults. I checked out a day early due to not being able to sleep. I was met with the staff arguing with me on checking out. I wanted to be checked out at 11:15 which was the time I was leaving and not at 3am. The staff was just rude. Would not recommend as a place you want to stay for business trip or getting away from your home as rest time.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Dear Jade, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Yesenia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Casi todo está súper bien...las camas de Sta muy duras ..está limpio y muy ables el personal
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 25일
Dear Yesenia, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 - 훌륭해요

Darrell

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very enjoyable accommodations.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 17일
Dear Darrell, Thank you for choosing Best Western Premier for your lodging needs. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

8/10 - 좋아요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, bed was comfy, location for us didn't matter so much since we were just passing through, but the place is nice, and I would stay again next time I pass through.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 10일
Dear Tom, We appreciate you choosing us for your hospitality needs. We have shared your review with our professional team and they are thrilled to know that you have enjoyed our warm hospitality. Please come back and see us again whenever you're in town next time. Until then Farewell. Thank you

2/10 - 너무 별로예요

Diane

2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 9일
Dear Diane, Thank you so much for bringing your concerns to our attention. Reading your comment doesn't give us much room to improve because without knowing what went wrong with your stay. Please elaborate if you could on the details. However, I hope this experience will not deter you from staying with us so we can have a fair chance to turn your experience around. Thank you

10/10 - 훌륭해요

Aliuska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Management 님, 2024년 2월 19일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
Love the kind, friendly people that work here. Been here a few times.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Dear Anonymous, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Matthew

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No one was ever at the desk. There were cockroaches in the shower, the room we were moved to did not have a functioning lock.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 1일
Dear Matthew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 20일
Dear Jeremy, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 - 훌륭해요

Darin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our only complaint was our room was right across from the elevator and other guests were not very quiet during the night or early morning.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Dear Darin, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were able to switch us to another room that had a king size bed and sofa bed instead of room with 2 double beds. Only draw back was the Saturday night party that lasted until 1:00 am and it felt like my room was right above it. The lady said they have a dance party every Saturday night. Other than that it was convenient to the Fairgrounds.
2023년 11월에 4박 숙박함
답변 제공: Management 님, 2023년 11월 13일
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property. Please expect a call from us so we can go into detail about what went wrong. This matter is under investigation now and we ask for your patience.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Hear people in the next room ,hear the tv at 2 in the morning, should of had breakfast at 6am and the light from the smoke detector shines in your eyes
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 12일
Dear Terry, Thank you for completing the survey regarding your recent stay at our property. Please expect a call from us so we can go into detail about what went wrong.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 31일
Dear Donald, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 - 훌륭해요

Sheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modern and clean.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 30일
Dear Sheryl, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 - 훌륭해요

Linda

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 26일
Dear Linda, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Dear Brian, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 - 훌륭해요

steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was professional, helpful and friendly. Property was clean and well-maintained. Breakfast was hot and provided many options. Also enjoyed drinks from the bar. Beds and pillows comfy. Rooms were updated. Really appreciated the late check-out and breakfast hours. Will be back!
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 23일
Dear Steve, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

4/10 - 별로예요

James K

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Not much..
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 10월 22일
Dear James, Thank you for completing the survey regarding your recent stay at our property. If you want to shed some light on your dislikes we can work on getting things better to meet your expectations. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thanks

8/10 - 좋아요

Carl David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Adequate accommodations. If you're looking for pizazz, though, this isn't it.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 22일
Dear Carl, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thanks

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice. I stayed here years ago when the hotel was under a different name. Much improved now
2023년 10월에 1박 숙박함
답변 제공: Cheyenne 님, 2023년 10월 31일
Dear Mary,Thank you so much for choosing Best Western Premier for your lodging needs. We are thrilled to know that you have enjoyed your stay with us. We use such reviews to train our staff so they can continue to deliver our guests with the warm hospitality. We will see you here during your next stop. Please keep safe and farewell. Thank you

8/10 - 좋아요

Toni

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were there for a 5 day convention. All of the staff were very polite and friendly. Rooms were clean and comfortable. My only complaint is the air fresheners. The lobby and the 3rd floor where we stayed. It was way too strong and was terrible for allergies. The one on the 3rd floor, by the elevators, blasts you with fragrance as soon as the doors open. I wanted to hold my breath waiting for the elevator.
2023년 10월에 5박 숙박함
답변 제공: Management 님, 2023년 10월 14일
Dear Toni, Thank you for completing the survey regarding your recent stay at our property. We are looking into adjusting our hallway fragrance. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Rosendo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was Awsom
2023년 10월에 1박 숙박함
답변 제공: Managment 님, 2023년 10월 14일
Dear Rosendo,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Jamaica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful
2023년 10월에 2박 숙박함
답변 제공: Managment 님, 2023년 10월 10일
Dear Jamaica, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Rodney

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They need to properly train staff not to do things I was thrown out of my room due to the staff checking me in early
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 2일
Dear Rodney, We appreciate your business. I believe I was very thorough in giving you an explanation of staying with us one night and that is what you have paid for. Furthermore, Expedia explained the same thing while I was on the phone with them on the other line. I apologize for you to feel that way. However, please let us know if we can assist you in any other way.

4/10 - 별로예요

Cherie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will never stay there again
There were tons of black ants everywhere in our room. Bathroom was disgusting. Extremely dirty. We told the front desk, they wouldn’t put us in a different room. They were not helpful at all. Said there was nothing they could do. Will never stay there again
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 30일
Hi Cherie, We apologize for falling short of providing you with the best experience for what we are known for. This matter is under investigation and we will reach out to you once the investigation is completed. We take each of our guest reviews very seriously and share them with our staff for the continuous progress in their training. We are hoping that you will not let this experience deter you from staying with us. Thanks

4/10 - 별로예요

Ashley

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Please spray for bugs
Stay was great until I discovered 2 cockroaches on the desk at about midnight. I checked in at 9:30 p.m. and had to be back at 7 a.m. so it wasn't worth making a fuss over.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 30일
Dear Ashley, Please accept our apologies. Rest assured, pest control has been reached to get this issue professionally inspected and treated. We are hoping that you will not let this experience deter you from staying with us again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location for Iroquois Concerts
Nice mid-range hotel. Very clean. Cordial, polite staff. We were vetted on check-in more thoroughly than ever - quizzed on zip code, license info - very curious about that. We’d rate the breakfast as a tick below Holiday Inn Express or Hampton (but the bacon was perfect!). Very convenient to Iroquois Amphitheater. There appeared to be some kind of event here on the Saturday night we were there - wow, very packed in the lobby & lot. A note to whoever designed the dining area: the aisles between tables are WAY too narrow. Overall we were happy with the accommodations and would stay here again,
2023년 9월에 1박 숙박함
답변 제공: Managment 님, 2023년 9월 19일
Dear Anonymous, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Courteous staff
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 18일
Dear Lawrence, We appreciate your feedback. Our entire is very excited to know that you have chosen Best Western Premier Hotel for your lodging needs and we have exceeded your expectations. Our professional staff is trained to deliver the best in class hospitality each time one of our guests stays with us. You can always count on us whether its business, leisure, or a family trip. Please stop by whenever you're in town next.