스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 루이빌 더치맨 여행 후기

2.5 out of 5

이용 후기

5.8
평점 10 - 훌륭해요. 498개 이용 후기 중 95개" "
평점 8 - 좋아요. 498개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 498개 이용 후기 중 98개" "
평점 4 - 별로예요. 498개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 498개 이용 후기 중 130개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Matthew

2024년 3월에 3박 숙박함

4/10 - 별로예요

George

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Linda 님, Owensboro

가족 여행
Unabl we to sit in shower. Called office with clogged and told to come to office to get plunger and fix myself. no one came in AM to check on us.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 24일
Dear Linda, We appreciate your feedback. We take your concerns about the shower drain seriously. We will share this with our maintenance team to fix it immediately. We understand the frustration this must have caused and assure you that what you experienced is unacceptable by our standards. Please allow us another opportunity to regain your trust and confidence again.Sincerely,Hotel Management

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

4/10 - 별로예요

SATISH

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Clarissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, very nice, very respectful!!!
2023년 11월에 2박 숙박함

8/10 - 좋아요

Paul Brent

출장 여행
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sunni

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sunni

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this property, friendly nice staff very helpful and understanding. Tara the manager is awesome.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 19일
Dear Sunni, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

4/10 - 별로예요

Shawn

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This has been a convenient and great home away from home. Tara (and Emma) has been very helpful.
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Justin

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Shannon

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Issues with cleanliness and amenity items
No hairdryer in bathroom, no towel racks, no luggage rack, dirty stained carpet, some hairs in tub, refrigerator, and furniture drawers, very very low water pressure and barely any water flow from shower head (unable to wash hair).
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 29일
Dear Guest, We apologize for the inconvenience you encountered during your stay. We will address the lack of amenities in the room to ensure that future guests have a more comfortable experience. Moreover, we apologize for the cleanliness issues you mentioned and are committed to improving our housekeeping standards. We will also promptly investigate and rectify the water pressure and shower head problems to ensure a more pleasant shower experience. We hope you will consider staying with us again, as we are committed to providing a better experience for our guests. Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not horrible but not great
Was not happy with the water pressure in the shower; made it impossible to fully rinse off soap and the floor of the bathtub was super slippery. Also the towels provided left white lint all over me and in my hair. Ended up drying off with paper towels. But the bed was comfy and didn’t see any bugs so at least there’s that.
2023년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 28일
Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함

10/10 - 훌륭해요

Darlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient great price
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 22일
Dear Darlene, We are so grateful for your words about your recent trip and appreciate our reasonable price. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

8/10 - 좋아요

Tracey

2023년 9월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good place to stay convenient to everything i needed
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Branden

2023년 8월에 1박 숙박함

4/10 - 별로예요

Moshe

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Craig

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Alise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty! Roaches! Vomit!
Didn’t stay it was disgusting!
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 4일
Dear Alise, On behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We never want a guest to leave unhappy, and we are disappointed this was your experience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

2/10 - 너무 별로예요

Latorya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is filthy , there is no breakfast. I decline to go to another room because my room was filthy and the front desk lady refused to check me out even though I gave her the keys to the room and left the property. So she kept my reservation open to charge me for a day I wasn’t in attendance for. Refusing to give Expedia the waiver code but my bank handle it. DONT STAY HERE
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 21일
Dear Latorya, Thank you for sharing feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

6/10 - 괜찮아요

ThuHa

가족 여행
좋아요: 직원 및 서비스
1 night trip
Hotel is clean but is old. We are ok to stay one night. The staff is friendly.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 14일
Dear ThuHa, Thank you for being our guest. It is glad to know you had a pleasant stay and found our staff friendly and hotel clean. However, we are sorry for not meeting the expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. We hope you will return so we can make it up to you. Sincerely,Hotel Management

10/10 - 훌륭해요

Ameka

2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Ameka

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 7일
Dear Ameka, Thank you for being our guests at Extended Stay America and sharing your feedback. Everyone works hard and provides the best service to our guests. So we are grateful to know you recognize their effort; thank you for appreciating the hospitality you received from our staff. We hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management

4/10 - 별로예요

todd

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Marcovalerio

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Stayed for two days. The room was never cleaned. Appliance were quite old. The carpet in the room looked like had not been cleaned in a while. The staff however was very friendly and helpful
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 1일
Dear Marcovalerio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable trip for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the contrary, considering our helpful staff, we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 - 훌륭해요

Ameka

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I love this property it’s convenient to work for me. The staff are super friendly. And the service is excellent
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Ameka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff very clean and well lit parking lots
2023년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 26일
Dear Ameka, Thank you for sharing your comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite. We take pride in providing friendly service and homelike comforts for an enjoyable stay and appreciate you recognizing our efforts! We look forward to welcoming you back for another visit and wish you all the best with your travels. Sincerely,Hotel Management

6/10 - 괜찮아요

Joaquim

가족 여행
You get what you pay for, for the price it was okay.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 21일
Dear Joaquim, Thank you for choosing our hotel for your visit to Louisville. While we are glad you were satisfied with the value you received compared to the price, we are disappointed that we did not meet all of your expectations. We apologize for any issues that kept your stay from being perfect. We are committed to improving our services and accommodations and hope you will consider trying us again next time you revisit our area.Sincerely,Hotel Management

10/10 - 훌륭해요

Ameka

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this property!! Very nice area.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Pangie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 26일
Dear Pangie, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

10/10 - 훌륭해요

Linda 님, Owensboro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would want dishes and silverware in the room .

8/10 - 좋아요

Angelica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

4/10 - 별로예요

Michele

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hall by the elevator was covered in something so sticky your shoe got pulled off and the elevator was filthy.
2023년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 28일
Dear Michele, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Bradley

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was permanate residence for the people just out of jail.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 23일
Dear Bradley, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Megan

반려동물 동반 여행, 가족 여행
I booked @ this motel because it was pet friendly. Booking thru expedia did not have an area about pets. So after booking & getting to motel they tell me they have my room but they did not have anymore pet rooms available. Why didn't expedia have a place about pets so the motel could have a pet room available for me?
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 22일
Dear Megan, Thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to contact our front desk anytime to make the most of your stay; we are always here to help! We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. We hope you will stay with us again soon!Sincerely,Hotel Management

10/10 - 훌륭해요

Nathan

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스
2023년 2월에 1박 숙박함

8/10 - 좋아요

Carla

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Affordable pleasant stay
No frills, no disappointments
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Brad

2022년 12월에 1박 숙박함

4/10 - 별로예요

Cathryn

6/10 - 괜찮아요

larry

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good, clean.
답변 제공: Hotel Management 님, 2022년 11월 29일
Dear Joseph, thank you for choosing Extended Stay America. We are thrilled to receive your thoughtful review and that you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management