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베스트 웨스턴 루이빌 사우스 / 셰퍼즈빌 여행 후기

2.5 out of 5
베스트 웨스턴 루이빌 사우스 / 셰퍼즈빌
362 Brenton Way, Louisville, KY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 503개 이용 후기 중 251개" "
평점 8 - 좋아요. 503개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 503개 이용 후기 중 45개" "
평점 4 - 별로예요. 503개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 503개 이용 후기 중 22개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at this property several times. The staff is always friendly and accommodating. The hotel is well maintained and clean. I stay here every time when I am in the area.
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 20일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Juanita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice. I was only there one night so I didn’t pay a lot of attention to what was around the property.
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 16일
Juanita,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

Gary

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We get into our room and only have 2 towels for 3 people. Front desk informs us, sorry we don’t have anymore. Called BW number and the made a report and basically said I could drip dry for the next 2 to 5 business days. Great response!! After breakfast the next morning we saw the housekeeper with towels and got another. Hairdryer didn’t work either! Went get ice in the third floor. Not working got 4 cubes. When we returned that evening housekeeping came into our room and took our towels. Only left 2 towels and no wash cloths. Back to the front desk to get our needed towels. I will not consider any BW because of this experience. No way to run a business. Does not earn my patronage.
2024년 4월에 2박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 16일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with the issue you encountered with towels. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Fair price
2024년 3월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 16일
Deborah,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Lester

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dated, ok for the value.
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 13일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful. Breakfast area was clean and stocked with food.
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 8일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Anna 님, Kingston

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 7일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

DOMINIC 님, Louisville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, and quiet. Great price for the stay.
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 6일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 - 좋아요

Todd

Nice
2024년 3월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 6일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Glenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like that it was easy to get to. Can’t hear the freeway. Shower was awesome. Lots of water pressure. Way better internet service than the hotel we stayed in in Nashville. AC works great.
2024년 4월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 3일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 24일
Renee,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

janet

2024년 3월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 4월 3일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

6/10 - 괜찮아요

Orest

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place has had some updating but if you look closely, it looks a little tired. The staff, though adquate, did not exhude friendliness. The room was pretty clean. Carpets appeared new. Breakfast was good. Eggs, bacon, sausage , toast bagels, ceral, waffles, etc. Wifi was terrible. It clearly needs updating.
2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 2일
Orest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Orgilbaatar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price it was quite alright. Liked the breakfast in the morning
2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 2월 26일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 - 좋아요

Sarah 님, BLOOMINGTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk employee was very nice. Hotel was quiet.
2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 2월 24일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

David

2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 24일
David,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to reach out!

10/10 - 훌륭해요

Larry

2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 24일
Larry,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 2일
Jason,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Kairi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 2일
Kairi,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Tammie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were very comfortable and everyone there was very nice and friendly.
2024년 1월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 3월 2일
Tammie,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my 3rd time staying here. Very convenient when visiting family. Always very friendly staff & very clean place. Highly recommend!
2024년 2월에 2박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 2월 5일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 - 좋아요

Audrey-Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 2월 5일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Debby 님, New London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable room. Very comfortable bed. Breakfast was well prepared and presented basic selection
2024년 1월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2024년 2월 5일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was close to highway. Black mold under flooring in bathroom and you could smell it.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stop Along The Way
Room was comfortable; some road noise from I-65.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Megumi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
One night stay on a road trip. Late night check in went amoothly. The room was clean and the bed was comfortable. Breakfast included scrambled egg and bacon. We did not check the pool.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Checking in is easy and the person who checked me in was super friendly and knowledgeable of all amenities the hotel has to offer. My room was clean and everything worked as should.
2023년 12월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 12월 27일
Anonymous,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 12월 27일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 - 좋아요

Emily

답변 제공: Best Western Louisville South 님, 2024년 2월 5일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Dianne

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 12월 27일
Dianne,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Ana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 11월 15일
Ana,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!!
2023년 11월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 11월 15일
Eric,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice hotel for traveling thru the area.
2023년 11월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 11월 15일
Daniel,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place for the price! Only complaint was not enough towels for two people in the room and the shower handle kept trying to fall off.
2023년 11월에 5박 숙박함
답변 제공: Best Wester Louisville South 님, 2023년 11월 15일
Sarah,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

blake

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 11월 15일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you!

10/10 - 훌륭해요

BRIAN

2023년 11월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 12월 27일
Brian,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last minute booking.
One night trip. Check in was easy and staff was super friendly and helpful. A+ on the beds. Room faced interstate and was a bit difficult to stay asleep but overall, restful. Bathroom and shower was immaculate. Definitely lived up the rating.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 31일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 31일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Must say that everything looked great till it came time to sleep. I could hear the floor pop and crackle above me. I felt sorry for the people below me has my floor popped also.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 31일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff very friendly
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 29일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

Bree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great! My first time in ky so whatever questions i had they did there best to answer them. Room needed some work done in the bathroom but other than that very clean. I would definitely go back
2023년 10월에 5박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 29일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

2/10 - 너무 별로예요

Nichole

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok but wouldn’t stay again
Staff was super friendly and helpful. Room was priced cheaply but tub was dirty, bathroom trash wasn’t taken out, and food was left in fridge but the worst part was that the air didn’t work-at all. When we first got there it was set to fan. We turned the air on low and it worked for maybe 15 minutes before it went out. Turned it to high and it worked for 3-5 mins and went out again and the whole unit didn’t work after that. Also, walls are paper thin, we could hear whole conversations and could hear people having sex from the hallway. Not necessarily a complaint and nothing anyone could have done about that but just something to consider
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 23일
Nichole,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to reach out.

8/10 - 좋아요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely friendly, i reserved the Jacuzzi Room, but a pipe burst, so they gave us a different room instead. Overall, the stay was very enjoyable, highly recommend.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 23일
April,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Great Stay
Elizabeth did a great job checking is in and suggesting restaurants. Room was vert clean and comfortable. Carpet and furniture was in very good shape. Good breakfast with waffles and eggs. Would definitely return.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 29일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and friendly service from the staff. Very clean lobby, hallways and rooms. The hotel is getting dated but very clean and comfortable.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville 님, 2023년 10월 23일
David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 31일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

Chris

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The desk staff was nice. The room smelled extremely bad of mildew like a wet basement. I didn’t see the bathroom when I checked in because I was overtired and just wanted to go to bed when I went in there this morning to shower I was definitely shocked, this bathroom should’ve been renovated a few years ago. For a hotel in Kentucky the breakfast was weak. I would’ve definitely rather pay double and just stayed at the Hilton a few blocks away.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 23일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to reach out.

8/10 - 좋아요

jerrilyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Louisville vacay
No frills hotel, comfortable bed love the pillows. A little run down. Over all worth the money spent.
2023년 10월에 3박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 23일
Jerrilyn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, reasonably priced. Really good breakfast. Restaurants nearby.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 23일
Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 - 괜찮아요

Bashir Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was outdated. It was dirty as well, bugs were flying around. AC was too laud.
2023년 10월에 1박 숙박함
답변 제공: Best Western Louisville South 님, 2023년 10월 23일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.