스탠다드룸, 퀸사이즈침대 1개, 금연 | 책상, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

메인스테이 스위트 루이빌 제퍼슨타운 여행 후기

2.5 out of 5
메인스테이 스위트 루이빌 제퍼슨타운
11762 Commonwealth Dr, Louisville, KY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 436개" "
평점 8 - 좋아요. 1007개 이용 후기 중 324개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 112개" "
평점 4 - 별로예요. 1007개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 64개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Joon-Woo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결하고 친절한 호텔
객실이 깨끗하고 직원이 친절해서 매우 만족스러웠습니다.
2019년 1월에 2박 숙박함
답변 제공: Q Rice 님, 2019년 1월 31일
We are delighted you enjoyed your stay with us!

4/10 - 별로예요

Heather

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
*Staff was very helpful and friendly *Stayed at this hotel a number of years ago and but the property has not been well-maintained since then
2024년 3월에 2박 숙박함
답변 제공: steve 님, 2024년 3월 28일
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit. Your satisfaction is important to us as a valued Choice Privileges Diamond member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Steve PittmanGeneral Manager

10/10 - 훌륭해요

Kylee B

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was awonderful stay very quiet and peaceful . The only think i would like to suggest is maybe getting new mattresses it was a lil springy but other than that there are no complaints ☺️
2024년 3월에 4박 숙박함
답변 제공: steve 님, 2024년 3월 22일
Thank you for sharing your experience during your visit. We hope to see you again soon!!

2/10 - 너무 별로예요

Srikanth

2024년 2월에 1박 숙박함
답변 제공: steve 님, 2024년 3월 28일
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit. Your satisfaction is important to us as a valued Choice Privileges Diamond member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,Steve PittmanGeneral Manager

10/10 - 훌륭해요

Ooha

2024년 1월에 2박 숙박함
답변 제공: steve 님, 2024년 3월 22일
Thank you for sharing your experience during your visit. We hope to see you again soon!!

10/10 - 훌륭해요

Vinay kumar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to spend time
2024년 1월에 2박 숙박함
답변 제공: Steve Pittman 님, 2024년 2월 18일
Thank you so much for your kind review. We hope to see you again soon!

8/10 - 좋아요

Keith

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I chose this hotel because they had the destination charging 2 J1772 and two Tesla chargers. There was only one parking spot that was not ICE'd, so I was able to charge, but the other three were blocked. I was lucky. The front desk staff was really nice and very helpful when I needed the sofa bedding. The room was dated, and the heating/cooling was not working correctly with the thermostat. The room was roomy and was nice, just dated. It appears that they have some long term guests and I assume those were the ones always hanging out at the entrances smoking, which was not very appealing.
2023년 12월에 1박 숙박함
답변 제공: Steve Pittman 님, 2024년 2월 18일
Thank you for your review Keith.

6/10 - 괜찮아요

Peifang F

가족 여행
좋아요: 직원 및 서비스
Unfortunately, during our stay they had water pipe repairing. We had water outage several times.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 직원 및 서비스, 객실의 편안함
Christmas Shopping Visit
Great visit...Loved the check-in clerk.Very friendly
2023년 11월에 2박 숙박함

4/10 - 별로예요

Latasha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Got locked out of hotel 2 time and room was a waste of money
2023년 11월에 8박 숙박함
답변 제공: Steve 님, 2023년 11월 19일
I'm sorry that you feel like your money was wasted.

2/10 - 너무 별로예요

ramsai

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was rude over the phone and saw some spider in the room . And the was not clean when we arrived
답변 제공: Steve 님, 2023년 11월 12일
Allow me to apologize for the rudeness of staff over the phone. Further training is required and will be institued immediately. I hope you will think about joining us again in the future.

10/10 - 훌륭해요

Brie

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was quick and easy and the front desk staff were funny and kind. The property and room were clean and in great shape.
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 11월 7일
Your response to the Expedia guest survey is appreciated. We hope to see you again in the near future!

2/10 - 너무 별로예요

Gail

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Steve 님, 2023년 11월 3일
Could you tell me what the problems were that you had?

8/10 - 좋아요

Rebeca 님, Saint Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good for the price. Bed was wobbly, but alright
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 11월 2일
Thank you for taking the time to let us know how we are doing. I apologize for the wobbly bed. I hope you will join us in the future and I'm sure you will not have the same problem.

4/10 - 별로예요

Brittany

2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 30일
We apologize for the miscommunication between Expedia and our property. Most guest choose to utilize our full kitchen and buy groceries at their leisure which is how we are able to offer such a good rate. We hope you will join us again in the future.

4/10 - 별로예요

Faraj Michael

가족 여행
Bathroom door didn’t close and strive to was rusted. Beds weren’t turned
2023년 10월에 2박 숙박함
답변 제공: Steve 님, 2023년 10월 24일
Hello Faraj, thank you for staying with us. We have recently made improvements to our maintenance/housekeeping staff and I'm sure if you were to join us in the future your stay would be much more memorable.

8/10 - 좋아요

Tonya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were comfortable
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 22일
Thank you for your visit with us. We hope to see you again soon!

4/10 - 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Left early. My room was on the first floor near check in. Could hear employees
2023년 10월에 2박 숙박함
답변 제공: steve 님, 2023년 10월 22일
Thank you for your visit with us. Employees will have to be retrained. We hope to see you again soon!

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is tailored to long term tenants. Out dated rooms, below average mattresses and pillows. Almost no amenities.
2023년 10월에 1박 숙박함
답변 제공: steve 님, 2023년 10월 22일
Thank you for your visit with us. We hope to see you again.

8/10 - 좋아요

Mustafa 님, Little Rock

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Breakfast was advertised by Expedia as ‘free and included’ but on site, this property does not offer any breakfast anymore!
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 30일
My apologies for the misunderstanding between Expedia and our property concerning breakfast. With each room having a full kitchen and it being an extended stay property, most guests buy their own groceries and enjoy them at their leisure. This is also the reason we are able to keep our nightly rates so low. In any case, I hope you will join us again in the future knowing that. Your feedback is greatly appreciated.

10/10 - 훌륭해요

Andrew 님, Warren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 14박 숙박함
답변 제공: Steve 님, 2023년 10월 17일
Thank you for your review. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 17일
Thank you so much for staying with us upon your visit. We look forward to seeing you again.

10/10 - 훌륭해요

Daniel 님, Sandy

2023년 10월에 3박 숙박함
답변 제공: Steve 님, 2023년 11월 3일
Thank you for responding to our survey. I'm glad you had a great visit, and hope to see you again soon.

6/10 - 괜찮아요

Derek

좋아요: 청결 상태
Room was nice but we didn’t have any shampoo, conditioner, soap, and only 3 towels and a quarter of a roll of toilet paper. It seems house keeping didn’t stock the room. Also would be nice to have a coffee pot and coffee. Called front desk and they didn’t answer (it was after 10). They did give us shampoo and conditioner when we went down and asked for some the next morning.
2023년 9월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 17일
Allow us to apologize for your visit.

8/10 - 좋아요

Abigail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 7박 숙박함
답변 제공: Steve 님, 2023년 10월 2일
I'm so glad you enjoyed your visit with us! Hopefully we will see you in the near future

4/10 - 별로예요

Russell

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Steve 님, 2023년 10월 1일
I apologize that your visit was not more memorable. Hopefully we can garner your trust again in the future and make for a more memorable visit.

6/10 - 괜찮아요

Keaton

2023년 9월에 7박 숙박함
답변 제공: Steve 님, 2023년 9월 29일
Thank you for taking the time to review us!

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was great and close to front door
2023년 9월에 1박 숙박함
답변 제공: Steve 님, 2023년 9월 25일
Thank you so much for your review of our property!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looks like they're in the process of sprucing up the place. It's obviously been around a while, but it's still pretty nice as is. No breakfast, but maybe that will change in the future. You could actually live here since they have refrigerator, stove, microwave, sink, dishes, silverware, etc.
2023년 9월에 1박 숙박함
답변 제공: Steve 님, 2023년 9월 21일
Thank you for the review. We hope to see you again in the near future!

4/10 - 별로예요

Gail

별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Steve 님, 2023년 9월 25일
Thank you so much for your review of our property!

8/10 - 좋아요

Randy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Sofa ! Living room furniture was outdated
2023년 9월에 2박 숙박함
답변 제공: Steve 님, 2023년 9월 25일
Thank you so much for your review of our property!

10/10 - 훌륭해요

Andrew 님, Warren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All and all good experience
2023년 9월에 7박 숙박함
답변 제공: Steve 님, 2023년 9월 25일
Thank you so much for your review of our property!

10/10 - 훌륭해요

Richard

2023년 9월에 5박 숙박함
답변 제공: Steve 님, 2023년 10월 17일
Thank you for staying with us upon your visit and for the review. We appreciate it.

6/10 - 괜찮아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fix the Wi-Fi!
This was a nice room. Clean, newish, all features worked except two particularly important things, Wi-Fi & the TV. The TV had thirty-two channels, close to ten said "No signal available". It wasn't like they lost rights; two of the four ESPN channels were out. The Wi-Fi ran at 3.5 mgs which is fine if you're not gaming. But that was when it allowed connection. It lost connection every 5 to 15 minutes with a couple minutes to allow connecting again. It was useless.. Shame, it was a very nice room.
2023년 9월에 2박 숙박함
답변 제공: Steve 님, 2023년 9월 25일
Thank you so much for your review of our property!

6/10 - 괜찮아요

실제 이용하신 고객

One-night stand...
Staff was friendly enough and the location offered plenty of eateries (chains) and convenience to the highway. Elevator was unattractive and amenities were lacking. Overall, not bad, but not great. I just needed a clean room for a few hours sleep and I got that. I generally try to avoid extended stay hotels as they tend yo show considerable wear and tear and the staff is not acclimated to the typical hotel client.
2023년 8월에 1박 숙박함
답변 제공: Steve 님, 2023년 9월 25일
Thank you so much for your review of our property!

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Steve 님, 2023년 8월 17일
I am so delighted you had a memorable stay at our property. Hopefully you will be able to join us again in the future!

4/10 - 별로예요

tonisha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Nothing
2023년 6월에 2박 숙박함
답변 제공: Jason 님, 2023년 9월 25일
Thank you so much for your review of our property!

10/10 - 훌륭해요

Oumou

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 9박 숙박함
답변 제공: Steve 님, 2023년 8월 10일
I'm glad you had a great experience at our property!!

10/10 - 훌륭해요

Ginger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They was all very nice to us there
2023년 5월에 7박 숙박함
답변 제공: Steve 님, 2023년 8월 6일
Thank you for taking the time to fill out our guest survey. I'm glad you had a great experience.We hope to see you again in the near future!

2/10 - 너무 별로예요

Abrar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole place smelled like weed, we checked in to our first room only to find that there were already people there. Completely unprofessional and disorganized and a huge invasion of privacy to the poor people who were already in that room. The whole place smelled of weed. The room itself was decent. Smelled somewhat and was not the cleanest. The bathroom was good. The elevator was sketchy at best. There was a nice employee during our check out who offered us some flowers. That was the only saving grace of this hotel.
2023년 7월에 1박 숙박함
답변 제공: Steve 님, 2023년 8월 6일
I'm sorry you had such a bad experience during your stay with us. We have obviously got some work to do. Hopefully you will stay with us again in the future after we have instituted some of these changes. Thank you for your feedback.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was cooperative and friendly, There was no free breakfast, but there were good choices in the area.
2023년 7월에 7박 숙박함
답변 제공: Steve 님, 2023년 7월 25일
Thank you for taking the time to fill out our guest survey, it really helps us in everything we do every day!

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom tub was clogged, Bathroom sick was clogged Ants in room Limited towels you had to turn your old to get new couple next door fighting and screaming all night
2023년 7월에 2박 숙박함
답변 제공: Steve 님, 2023년 7월 10일
Hello David, I was disheartened to read your review. We were not doing all we could to make your stay more enjoyable and memorable. We will work on these issues you mentioned and hopefully, if you return, you can see the improvements we have made.

2/10 - 너무 별로예요

Asia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Steve 님, 2023년 7월 9일
Hello Asia, It appears by your review that we didn't live up to your expectations during your stay. Allow me to apologize for the shortcomings. We hope that if you do decide to stay with us in the future, you can bring these issues to our staff's attention so that we can try to make your stay more enjoyable and memorable.

2/10 - 너무 별로예요

Tharunkoushik

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The manager of this hotel is very good and responded to my concern immediately. But i was disappointed because the frontdeak person is not available when we have hard time in the room. We came to the frontdesk and waited for 30min and no one is there to help with us and another thing we spoke with the hotels.com agent then they called 2 times to the hotel then the frontdesk person came and changed the room. My experience was terrible and one thing i like is the manager is very gud and people who worked on 23,24 june are very kind and helped us with the issue
2023년 6월에 2박 숙박함
답변 제공: Steve 님, 2023년 6월 27일
Thank you for taking the time to fill out our guest survey. I was disheartened to read that your visit was less than memorable. I can assure you that retraining will be given and hope you will join us again in the future to see our many improvements!

4/10 - 별로예요

Babie

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff was great except one women that was very rude my whole stay. She worked in the morning, she was short, old, and had long thin grey hair also the man that worked with her was not an improvement. Her attitude was very nasty and she spoke to me with no respect. I was told by her I needed to bring my towels down to get new towels after I payed almost 300 dollars for this hotel and also there is no breakfast which is false advertising. In the two days I stayed house keeping never came to me I had to go down multiple times to request towels. I would strongly recommend some customer service training. Definitely will not be back.
2023년 6월에 2박 숙박함
답변 제공: Steve 님, 2023년 6월 25일
I apologize for your stay not being as memorable as you would have liked. We strive to make each guest feel special when they visit and this did not happen while you were here. Steps have been taken to adjust this and further training will be given. Thank you for bringing this to our attention.

8/10 - 좋아요

Brad

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We got there and went to bed. It was clean and comfortable the only issue was the desk person was outside smoking and didn't answer the phone when I needed a hairdryer as there wasn't one in the room.
2023년 6월에 1박 숙박함
답변 제공: Steve 님, 2023년 6월 25일
Thank you for taking the time to fill out our guest survey. My apologies for you not being able to contact us like you should have been. Retraining is needed and we will institute that as soon as possible. Thank you for bringing this to our attention.

8/10 - 좋아요

Christy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We were only there for a few hours to sleep but everything was fine - nothing super special but nothing to complain about either!
2023년 6월에 1박 숙박함
답변 제공: Steve 님, 2023년 6월 25일
Thank you for responding to our guest survey. We hope to see you again soon!

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice staff.
2023년 6월에 4박 숙박함
답변 제공: Steve 님, 2023년 6월 25일
Thank you for taking the time to fill out our guest survey. I was delighted that you had a memorable visit and hope to see you again soon!

6/10 - 괜찮아요

Karlton

2023년 6월에 2박 숙박함

8/10 - 좋아요

Steve

2023년 6월에 2박 숙박함
답변 제공: Steve 님, 2023년 6월 22일
Thank you for taking the time to utilize our guest survey, it really does help us improve on evrything we do every day. We hope to see you again soon!