They surprise you with the $100 deposit, which is not mentioned when booking. The staff, which conveniently don’t wear name tags, seem fairly incapable of performing duties for whatever reason. Locks on first floor are faulty, so you can get locked out of your room and blamed for it while you wait for hours for a capable employee to arrive and finally open the door to your room. No sense of urgency if this is the case, even if you have timely medications locked in your room. They are aware of the faulty locks. DO NOT TRUST EXTERIOR DOOR TO YOUR ROOM.
Manager isn’t present on weekends and doesn’t take calls. Staff seem afraid of manager. Manager will not issue refunds, even to patrons who arrive not knowing about the $100 incidental charge and are unable to pay. I saw a woman get turned away, her $79 for her room never to be refunded, because she was unable to pay the incidental fee she was not expecting. Apparently this is common practice at this location. I understand incidental charges are common practice, but not being up front about them (misleading? False advertising?) and not providing an option for unwitting patrons to then back out of a room they suddenly can’t afford… this seems like a dirty way to profit off those who are financially struggling and leave them with nothing.