외관

우드스프링 스위트 루이빌 제퍼슨타운 여행 후기

2.5 out of 5
우드스프링 스위트 루이빌 제퍼슨타운
1201 Kentucky Mills Drive, Louisville, KY

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 306개 이용 후기 중 93개" "
평점 8 - 좋아요. 306개 이용 후기 중 80개" "
평점 6 - 괜찮아요. 306개 이용 후기 중 49개" "
평점 4 - 별로예요. 306개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 306개 이용 후기 중 50개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Kaitlyn

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was great amenities stove top, fridge/freezer full size,washer/dryers, vinyl floors. Pet friendly everyone stays to themselves . Definitely felt safe and they allowed me to change out my bed linens and towels after 3 days which is their policy you have to stay three days before changing them unless you request housekeeping. Overall would stay here again. We extended our stay a week after staying a week.
2024년 3월에 7박 숙박함
답변 제공: A.G.M. Kevin H. 님, 2024년 3월 18일
Thank you for the response to our online survey.You are valued as a guest .We look forward to your next visit.

2/10 - 너무 별로예요

Danielle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed in the room was a roll out bed! I will never recommend this hotel to anyone.
2024년 2월에 1박 숙박함
답변 제공: Kevin 님, 2024년 2월 27일
Danielle;Thank you for responding to our online survey.We are sorry that our full sized bed were not to your liking.Kevin HeltonA.G.MWoodspring suites Jeffersontown/Louisville, Ky(502) 290-0036

6/10 - 괜찮아요

Teo

Good
2024년 2월에 7박 숙박함
답변 제공: Kevin 님, 2024년 2월 27일
Teo;Thank you for responding our online survey.We appreciate your positive feedback. Sincerely;Kevin HeltonA.G.MWoodspring Suites Jeffersontown/Louisville Ky(502)290-0036

8/10 - 좋아요

Makaila

반려동물 동반 여행
Stayed here for a few weeks after my house caught on fire. Room had everything I needed, staff was friendly and there were plenty of food and shops around the hotel. Would stay again
2024년 2월에 7박 숙박함
답변 제공: Brianna Vaughn 님, 2024년 2월 28일
It's mutual, Makaila. We would love for you to stay again too! Thanks for the review and safe travels!

2/10 - 너무 별로예요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brianna Vaughn 님, 2024년 2월 28일
We apologize for any issues you experienced during your stay with us, James. We hope you give us another shot in the future.

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and tidy!
We arrived at the hotel at 1:45 am. Just before the check in cutoff! I didn't recall seeing a check in cutoff so that might be better publicized. The hotel is VERY clean! We were exhausted when we arrived after a full day of driving so it was nice to have a clean place to crash! It was also very quiet given it is so close to the highway.
2023년 7월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2023년 8월 9일
Thank you for choosing Woodspring Suites ! We appologize about the misunderstanding in regards to checking in, however we are pleased to hear that everything else was great. Come see us again.

2/10 - 너무 별로예요

Manicka

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Jeremy-GM 님, 2023년 8월 10일
I'm sorry you didn't enjoy you stay. I've passed your concerns on to our staff.

10/10 - 훌륭해요

Kelly

2023년 6월에 8박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2023년 7월 7일
Thank you for choosing Woodspring Suites / Jeffersontown. We hope that you enjoyed your stay in the Louisville area and we hope that you choose us for future stays!

4/10 - 별로예요

Less Doll

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
fair rooms but not really clean , the bathroom, nor beds not really clean . Also the whole building stench of smoke and marijuana smell the whole time we were there. However nothing was done.
2023년 2월에 3박 숙박함
답변 제공: Jeremy Dorsey GM 님, 2023년 2월 20일
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 - 좋아요

JAMES 님, Montgomery

2023년 2월에 6박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2023년 3월 29일
James,Thank you for your response to our online survey.

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Nice enough and price was reasonable. Location was hard for me to find. Took two google tries.
2022년 11월에 2박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 11월 14일
Thomas;Thank you taking the time to respond to our survey. We are happy that you apreciate the value! We are sorry to hear of the struggles with Google maps.We hope that you come back on your next trip to Louisville ...Until then safe travels !

8/10 - 좋아요

Scott

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, good value for the price.
2022년 9월에 3박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 9월 30일
I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs. I am glad to hear that our wonderful staff was very accommodating. We really appreciate your business and looking forward to having you as our guest again

2/10 - 너무 별로예요

Susan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again!
-Not family friendly -Place for single people to live -The night time worker hangs out the back door smoking with guys who live there -Beds were uncomfortable Overall a nasty place The place smelled like pinesol Very stron smell One slow elevator . Sounded like it was going to break
2022년 9월에 3박 숙박함
답변 제공: Jeremy-GM 님, 2022년 9월 19일
I'm sorry you did not enjoy your stay. I will be sure to relay your comments to our staff so can make sure to make the hotel better.

10/10 - 훌륭해요

Pat

2022년 8월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 8월 17일
Thank you for your positive review ! We look forward to serving you in the future. Sincerely;

8/10 - 좋아요

Jade

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay for the money
The customer service was the best! The rooms are very clean and have up to date beds and decor. The air conditioner didn’t work as well as I would have liked, and the noise level is bad due to being next to a busy interstate.
2022년 7월에 3박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 8월 5일
Jade, Thank you so much for taking the time to share your thoughts on your recent stay with us! We appreciate your feedback and we are so pleased that you had an enjoyable time with us! We hope to see you again soon!

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Consistent
Quiet, very little noise or disturbance. Seemed safe and room was clean.
2022년 6월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 7월 28일
Helen; Thank you for taking the time to fill our online survey. We are pleased to hear that things were satisfactory. Thank you for staying with us, and we hope to see you in the future !

6/10 - 괜찮아요

Deborah 님, Indianapolis

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태
There was drug dealing going on in there there was a guy that OD'd and also they don't clean their dryers and when I checked in I had to spend two hours cleaning my room because the floors were filthy dirty and so was the room
2022년 7월에 14박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 7월 20일
Deborah; The laundry facilitiy is run by a third party contractor. The hotel is not responsible for the equipment or the maintance of said equipment . The washers and dryers have clear phone on the to call in case of such problems. We are sorry you experianced this problem. The housekeeping staff has been made aware of the issue with your room. We can and will work on doing better. If you saw suspicious activities, you were more than welcome to notify the safties and or the front desk. I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is our sincere hope that you will one-day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest an excellent experience while staying with us. Sincerely;

2/10 - 너무 별로예요

Raymond

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT stay here. While this property is in a great location and in a good area of town, the property itself leaves much to be desired. The entire place smells of marijuana and security is absymal. I came back to my room late and the back door was held open by a rock. Didn't realize my key didn't work until i got to my room. The office isn't staffed full time and they charge you for every after hours problem you bring to their attention. I stayed 2 nights and they refused to refund my prepaid reservation even though i didnt feel safe with my 2 month old infant.
2022년 7월에 7박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 7월 15일
I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.. It is our sincere hope that you will one-day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest an excellent experience while staying with us.

6/10 - 괜찮아요

Edison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I've been here already. Good rooms very clean (no carpet) the bad thing s lack of a good checkin area - I wait until some probelems with other guests is resolved.
2022년 7월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 7월 15일
Edison; Thank you for your response to our online survey. We appoligize for the lack of room in our lobby. Thank you for your kind comments in regards to house keeping. Those words have been passed on to the housekeepers.. We hope to see you again ! Sincerely;

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 4박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 7월 1일
I would like to thank you for taking the time to complete our online survey .. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope that you give another chance in the future. Sincerely;

2/10 - 너무 별로예요

Tiffany

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was poor the staff was great
2022년 6월에 3박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 22일
I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations,we will notify the staff that you were pleased with them. We are sorry that we failed you otherwise. It is out hope that you give us another try !.. Sincerely,

10/10 - 훌륭해요

celeste

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 23박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 15일
Celeste; Thank you for taking the time to fill out our online review ! We will pass along to our staff this 10 out of 10 review. And say "Thank you".We look forward to seeing you on your next visit !

2/10 - 너무 별로예요

cynthia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 14일
Thank you for responding to our online survey. We are sorry to hear that your expectations were not met. Hopefully, you'll give another try in the future. Sincerely,

2/10 - 너무 별로예요

Chase

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolute dump
2022년 6월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 14일
Thank you for responding to our online survey. We are sorry to hear that your expectations were not met. Hopefully, you'll give another try in the future. Sincerely,

2/10 - 너무 별로예요

Jose L

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 14일
Thank you for responding to our online survey. We are sorry to hear that your expectations were not met. Hopefully, you'll give another try in the future. Sincerely,

6/10 - 괜찮아요

Rebecca

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Although it was under $100, the room was dirty. Clipped toenails all around the bed and after walking on the floors for 10 minutes, had to wash my feet with soap and water, they were so black and dirty. Also I found it weird all management leaves at 4pm and let’s guests in hotel fend for themselves.
2022년 6월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 9일
Thank you for your recent feedback regarding your stay at our hotel. We deeply apologize for the issues you encountered with housekeeping. In regards to the office closing, it is standard operating procedure for an extended stay hotel. As they are not inteded for one or two night stays.However, employees are present 24/7 on the Management has been notified and will work to correct the problem. Thank you for bringing this to our attention. We do appreciate your loyalty and hope to see you on your next trip to Jeffersontown.

6/10 - 괜찮아요

Kurtis

좋아요: 직원 및 서비스
You get what you pay for!
The hotel was clean, and the front desk staff member was pleasant and helpful. I had trouble getting the internet to work, and the front desk gentleman would not stop looking for solutions until he figured it out. I was extremely grateful. I am always attentive to my surroundings, and I noticed from several conservations suggested that several families lived there as in “this is it”, and not so much in extended stay for work or personal visit. I also notice three separate individuals walking new puppies, which also suggested that they lived there. Most people passing through travel with mature pets. And I noticed a couple of men doing maintenance on their vehicle out in the parking lot. My hotel room was clean but had an overpowering smell of Cannabis. I notified the front desk of the smell as to not be charged for smoking in the room. Another thing I found was unusual. The front desk is shut late in the afternoon until the next morning. There is no physical person at the front desk. If you need assistance, you must dial an extension. I wanted to leave as soon as I could first thing in the morning, so I forgot to report that the bathtub was clogged. I emptied it after my shower, and I cleaned it myself before leaving. I really wanted to leave.
2022년 6월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 10일
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 - 좋아요

Edison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There are no carpet on room and aisles - very good!
2022년 5월에 3박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 10일
Thank you so much for taking the time to share your thoughts on your recent stay with us! We appreciate your feedback . We hope to see you again soon!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not at all expected
This is a bare bones hotel, basic as you can get. Foul smoke odors coming from other rooms. We didn’t feel safe, we checked out the next day. It was suppose to be a three night stay.
2022년 5월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 14일
Thank you for responding to our online survey. We have discussed the issue of "Foul smoke odors" with housekeeping and our staff, in hopes of correcting the problem. Our appologies that your expectations were not met.We hope that you give another try in the future. Sincerely

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Surfaces were sticky, floors just so-so.
2022년 5월에 1박 숙박함
답변 제공: Kevin Helton Assistant General Manager 님, 2022년 6월 14일
Thank you for responding to our online survey. We have discussed the issue of "sticky floors" with housekeeping in hopes of correcting the problem. Our appologies that your expectations were not met.We hope that you give another try in the future. Sincerely

6/10 - 괜찮아요

Holly

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: Kevin H. 님, 2022년 5월 23일
Holly; Thank you filling out our online review, allowing us to know that improvement is needed . We continually do our best to improve. And these reviews help.We look forward to seeing you the future..

8/10 - 좋아요

Lynette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, reasonable. Lumpy pillows and cigarette burns on blanket.
2022년 5월에 1박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 5월 18일
Lynette; Thank you for taking the time to advise us of your recent stay. It is only through feedback such as yours that we are able to maintain, and where necessary, improve upon the service that we provide to our valued guests.

4/10 - 별로예요

Robin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Walls and ceiling paper thin. Had loud guests above and blow. Noisy until 4 am. Nobody on office until 10 am.
2022년 5월에 1박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 5월 18일
Robin; We are sorry for your experience. Weekend hours are written on the key card envelopes. The front desk is open Mon- Fri 9am - 8 pm during the week. 10 am- 4pm during the weekend. You are more than welcome to come to the front desk to address your concerns..and inquire about a different room. Thank you

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean room , convenient location for me.
2022년 5월에 3박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 5월 11일
I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs. We really appreciate your business and looking forward to having you as our guest again.

2/10 - 너무 별로예요

Kumar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
I booked 2 rooms. Hotel don’t find reservation for one even though I paid for 2 rooms. Had to book somewhere else. I need refund. Hotel staff was rude
2022년 5월에 1박 숙박함
답변 제공: Kevin AGM 님, 2022년 5월 5일
Mr Kumar; We are sorry that this mix up occurred. You must contact the party that you created the reservation with, to collect your refund. Third party reservations are risky, as they tend to over book hotels. Which, it appears, happened here. I have spoken to our front desk clerk . To ensure that communication and respect are provided to our customers.. I, personally apologies, for the communication issues...

2/10 - 너무 별로예요

Mike

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst bed I’ve ever slept in front desk guy was cool felt like you were walking into a asylum and the people living there’s dogs bark all night
2022년 4월에 2박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 4월 25일
Sir; Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was on a business trip and was very very disappointed The floor in our room was nasty dirty the hallways smelled like dog very bad and there was dogs barking in the neighboring rooms until 3am it was not a good night
2022년 3월에 1박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 3월 30일
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

2/10 - 너무 별로예요

Kenneth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here!
Nothing promised on their website was available. We ask for an extra towel and was told we would have to bring the dirty one down first. We asked for a couple of hand towels and were told they don’t have any. We will never stay at any place like this again.
2022년 3월에 1박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 3월 30일
Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

8/10 - 좋아요

Benjamin

2022년 3월에 1박 숙박함
답변 제공: Jeremy Dorsey GM 님, 2022년 3월 21일
Thank you for your review

4/10 - 별로예요

Angela

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Daniel Alejandro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2022년 3월에 7박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 3월 19일
I want to personally thank you for your recent feedback. Our staff is constantly striving to offer each guest with the best experience possible and provide excellent Customer Service. We work hard to earn your loyalty! WE hope to see you again in the future.

8/10 - 좋아요

Kevin L

좋아요: 청결 상태, 직원 및 서비스
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 3월 19일
Thank you for your recent feedback. Our staff is constantly striving to offer each guest with the best experience possible and provide excellent Customer Service. We will continue to work towards these goals and your feedback will help us improve. Thank you for choosing Woodspring suites and we hope that you'll come back and see for yourself..!

2/10 - 너무 별로예요

Dena

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It smelled like cigarette smoke it also had a bad order
2022년 2월에 1박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 3월 4일
Ma'am; Our sincerest apologies for the odor of smoke. We strive to be vigilant in the fight against smoking in the rooms. We , evidently, failed you.. Our staff has been reminded to be extra vigilant. Our housekeeping staff has been appraised of the smell situation as well, Thank you for giving us a try and we hope that you give a chance in the future.. Sincerely; Jeremy Dorsey

6/10 - 괜찮아요

Iesha

별로예요: 직원 및 서비스
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Jeremy Dorsey GM 님, 2022년 2월 28일
Thank you for taking the time to respond and thank you for giving us a 10 out of 10,

2/10 - 너무 별로예요

Jack

2022년 2월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Initial impression was pretty good, the staff was friendly at check-in. The entire hotel is supposed to be non-smoking, but it reeked of both cigarette smoke and weed. It got so bad that I had to get my doctor to send in a prescription for a rescue inhaler to me. I asked the front desk about it, to see if maybe we could move rooms. They said that it was like that throughout the entire hotel and there was nothing they could do about it. Then, the person next door to me had a gun in his room, and I guess he was messing with it and it went off. Luckily no one was hurt, but it scared me enough to cut my trip shorter. All in all, I should have realized that even though on the outside it looks really nice, it was still the lowest priced hotel in that area of town, so it attracted a lot of unpleasant business.
2022년 2월에 7박 숙박함
답변 제공: Jeremy Dorsey 님, 2022년 2월 19일
Greetings, Our sincere apologies for your unhappy stay. We are working on the smoking issue. Sorry to hear of the accidental discharge of the weapon. This is actually the first report we've heard about this situation. We would love to ban firearms , however state and federal law prevent us from doing so. We continue to strive to improve the property and it seems we still have a little work to do. Thank you for your valuable input. And we hope that in the future, you'll give us another try.

8/10 - 좋아요

Lisandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo limpio y aceptable
2022년 2월에 1박 숙박함
답변 제공: TGC Hospitality Management 님, 2022년 2월 14일
Lisandra, ¡Gracias por la excelente evaluación! Nuestro equipo trabaja incansablemente para garantizar que nuestros huéspedes tengan un lugar seguro, limpio y acogedor para descansar. ¡Gracias por elegirnos! Jill Taylor Director of Marketing and Cultu

10/10 - 훌륭해요

Wanita

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and the staff was the nicest people in Louisville Ky. They were friendly, helpful and seemed to truly care about their guest
2022년 2월에 1박 숙박함
답변 제공: Jeremy Dorsey GM 님, 2022년 2월 11일
Thank you for your nice words and I'll be sure to pass them along to my staff.