Lake

Reviews of Helgon Hotel – Lourdes Pyrenees

4 out of 5
Helgon Hotel – Lourdes Pyrenees
8 Rue de Massabielle, Lourdes, Hautes-Pyrenees

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 10 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not what you expect from 4* hotel.
Cockroach in the room. poor cleaning quality.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, air conditioning, clean rooms, balcony with amazing view.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location, Awful breakfast, very hard dried out bread. They cann it a buffet but only ham and cheese available
Stayed 3 nights in May 2019

10/10 Excellent

Ratnasabapathy

Liked: Cleanliness, property conditions & facilities, room comfort
Closer to all facilities
Amazing and closer to Church Grotte and eating out
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my destination. Walking distance to everything
Stayed 2 nights in Apr 2019

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Modern Hotel
Very nice modern hotel, big room and clean.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. No complaints and central location. Little coffee shop across from the hotel.
Stayed 1 night in Aug 2018

6/10 Okay

Basam

Not quite 4-starts
I’ve been to Lourdes many times and tried many different hotels, but for a 4-star hotel this one is sub-par. The cleanliness left things to desire, and when you have a toddler with you crawling around on the floor, it is an issue. The breakfast is said to be continental but is basically just some bread, plain croissants and some jam, and is way overpriced considering what you get. On their homepage they say that they offer airport shuttles, but what they mean is that they will call a Taxi for you. The location of the hotel is very good, the water pressure in the shower was good, despite being on the sixth floor. the working air-conditioning unit was a lifesaver. The staff is friendly and multilingual. They were very helpful, especially the young lady in the breakfast lounge. If you visit a place like Lourdes you don’t expect to be in the hotel a lot and can overlook most of the flaws, but traveling with a toddler you spend more time at the hotel and for a 4-star hotel, there are better options in Lourdes.
Stayed 4 nights in Jul 2018

8/10 Good

T, Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Virgin of Lourdes
Great location, close proximity to the Virgin of Lourdes Basilica. Restaurants and shops near by.
Stayed 1 night in Jun 2018

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well worth staying at, especially for price and co
This very centrally situated hotel was very good value for money. The rooms were well furnished, maybe not newly furnished but very comfortable. It's bonus was, for us, off street parking in a small underground car park a few metres over the road. With such torrential rain, it was worth the €15 not to get wet and have the car so near to unpack etc. We only stayed and did not try any meal plan. The downside was the very abrupt attitude of both the check in and check out staff! Even if you are under the pressure of serving a few people, manners are everything!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

8/10 Good

Tgyrl, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel close to the grotto
We stayed 2nights at the hotel and were very impressed with how clean it was. It was also very close to the grotto and church of the immaculate conception (5-10mins walk). There are several cafes and restaurants surrounding the hotel.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant. But desk area was always busy and therefore help was minimum. Elevator was very small and large tour groups were ther with a lot of luggage which cause bottle necks. The hotel was quiet spite the numbers
Stayed 2 nights in Jun 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Stay
Thin walls made it a little noisy with baby crying next door. Friendly and helpful staff. Great location-unless not so good walking uphill - 50-100m up incline. Parking available on request £13/n otherwise onstreet tariff.
Stayed 1 night in Jun 2017

8/10 Good

Jessica

Liked: Room comfort
Just OK
The room was modest, but clean and comfortable. The service was very good. The only problem was the room had a strange smell. It was kind of musty and kind of smelled like standing water or sewer water.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
location, location, location
Very well centrally located. Nice and clean - lobby, rooms, dining area. Desk staff pleasant and helpful except on the morning we had to leave, there was no one there (at the desk in the lobby) to help us get out. The doors were locked and our cab driver was waiting - we were very nervous about getting to the airport. Other than that everything was fine and we would be happy to recommend your hotel in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel to Stay in Lourdes
Clean, convenient, comfortable, friendly staff and excellent service. This is a great hotel to stay. It was only a few steps from the vatican, very central to everything. Very friendly staff who handled all our needs promptly and courteously. The rooms are clean and comfortable. I will recommend this hotel to everyone I know.

6/10 Okay

Lupe, West Palm , Fl

Liked: Staff & service
Disliked: Room comfort
Disappointed
This hotel is hidden and far from the grotto. The room was clean but very plain and not very comfortable. I have stayed in Lourdes before and this is not one I would return to.

8/10 Good

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel.
Goed hotel, mooie, kleine kamer. Goede douche. Koffie/thee op kamer. Ook zeepjes, scheermesje, kam etc. Goed bed. Geen parking van hotel. Gewoon ontbijt.
Stayed 1 night in Aug 2023

10/10 Excellent

SIBLOT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Equipe Helgon Hotel on Jun 29, 2023
Bonjour SiblotMerci de votre évaluationCordialement

8/10 Good

paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
très bon accueil , et petit déjeuner agréable , mais dans la chambre du mobilier usé ,( banquette , bas de lit )et tasse pour thé mal nettoyée ....le 4 étoiles n' est pas adapté
Stayed 1 night in Mar 2023

10/10 Excellent

Jelena

Stayed 4 nights in May 2022
Response from L'Equipe de l'Hotel Helgon Lourdes on Nov 25, 2022
BonjourMerci de votre visiteCordialementL'Equipe de l'Hotel Helgon Lourdes

10/10 Excellent

LOUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from François Compagnet - Directeur on Nov 7, 2021
Bonjour Louis, Nous sommes ravis de lire que votre séjour était à la hauteur de vos attentes. En espérant vous retrouver pour une prochaine étape dans les Pyrénées, Bien cordialement

10/10 Excellent

michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour agreable
séjour agréable personnel disponible, sympathique, compétent. A su nous indiquer des visites dans les alentours de Lourdes. Nous a proposé une demi pension repas pris avec les pélerins. Nous a proposé un fauteuil roulant.
Stayed 2 nights in Oct 2021
Response from François Compagnet - Directeur on Nov 2, 2021
Bonjour Michele, Nous vous remercions d'avoir pris le temps de répondre à lenquete satisfaction suite à votre récent séjour. Nous sommes ravis de lire votre satisfaction, Cordialement

4/10 Poor

Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepción
La estancia en Lourdes bien…en hotel mal ,acceso en la habitación muy mal,limpieza normal,atención escasa. 4 estrellas?? NO. 3 justitas
Stayed 1 night in Oct 2021
Response from François Compagnet - Directeur on Nov 3, 2021
Buenos dias Gracias por su comentario. Nos hubiera gustado poder discutir con Ud los motivos de su comentario porque no logramos conocer los puntos constructivos que le trajeron a este y que podrían habernos ayudado a mejorar nuestros servicios ...

10/10 Excellent

Satyanarayana rao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from François Compagnet - Directeur on Nov 2, 2021
Bonjour Nous vous remercions d'avoir pris le temps de partager votre expérience séjour et sommes ravis de lire votre satisfaction sur la qualité de nos prestations et services. En espérant vous accueillir à nouveau pour un prochain séjour dans les pyrénées

8/10 Good

Hervé

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agréable et très bon accueil
hôtel bien situé dans le ville a proximité du sanctuaire très bon accueil, le personnel est adorable le seul bémol porte sur des fenêtres peu isolantes, un peu de bruit le soir venant des hôtels attenants et un rideau occultant manquant, mais peu gênant nous avions prévu de nous lever tôt!
Stayed 1 night in Aug 2021
Response from François Compagnet - Directeur on Sep 11, 2021
Bonjour Hervé, Nous vous remercions d'avoir choisi l'Hôtel Helgon pour votre séjour. Nous prenons en compte vos commentaires pour l'amélioration de nos services. Nos chambres sont toutes équipées de voilage + rideau occultant. Certaines chambres donnant sur le patio intérieur sont dotées de volets, n'hésitez pas à le solliciter pour votre prochaine réservation. En espérant vous accueillir pour un prochain séjour. Cordialement

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico
Stayed 1 night in Aug 2021
Response from François Compagnet - Directeur on Sep 11, 2021
Bonjour Merci de votre visite et évaluation de séjour Cordialement

10/10 Excellent

Mélanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from François Compagnet - Directeur on Sep 11, 2021
Bonjour Mélanie, Nous vous remercions de votre évaluation et sommes ravis de lire votre satisfaction. Bien cordialement,

10/10 Excellent

omar

Stayed 2 nights in Aug 2021

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel que je recommande. Petit bémol sur le repas du soir mais y’a pleins de restaurant à côté qui sont sympas
Stayed 3 nights in Jun 2021
Response from François Compagnet - Directeur - Helgon Hotel on Aug 3, 2021
Bonjour Samir, Merci d'avoir pris le temps de partager votre expérience. Notre restaurant, ouvert pour nos résidents ne propose qu'un du jour "Menu Pèlerin", je regrette de lire que celui ci n'ai pas été à votre convenance. Un changement est toujours possible sur demande auprès de notre équipe de salle. Cordialement

10/10 Excellent

Stéphanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil et bien situé
Chambre agréable, avec grande salle de bain. Personnel aux petits soins. Très bon séjour, idéalement placé.
Stayed 1 night in Jun 2021
Response from François Compagnet - Directeur - Helgon Hotel on Jun 25, 2021
Bonjour Stéphanie, Merci pour vote visite et pour votre commentaire, nous sommes ravis de lire que vous avez apprécié votre séjour et la qualité de nos services, Cordialement

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre et personnel très sympathique
Stayed 4 nights in Aug 2020
Response from François COMPAGNET - Directeur Hôtel Helgon Lourde on Sep 3, 2020
Bonjour, Merci pour votre note qui récompense le travail quotidien de toute l'Equipe Cordialement

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A conseiller
Cet hôtel parfaitement situé à deux pas du sanctuaire est à conseiller sans hésitation: accueil parfait, personnel aux petits soins. Les chambres sont propres et confortables. Nous y retournerons.
Stayed 1 night in Oct 2019
Response from L'Equipe de l'Hôtel Helgon à Lourdes on Nov 21, 2019
Bonjour Raymond, Merci pour d'avoir choisi l'Hôtel Helgon pour votre récent séjour et pour votre aimable commentaire. A bientot

8/10 Good

Andrzej

Liked: Cleanliness, staff & service
Dobra lokalizacja, miły i pomocny personel, codziennie sprzątane pokoje
Stayed 3 nights in Sep 2019
Response from L'Equipe de l'Hôtel Helgon à Lourdes on Nov 11, 2019
Good morning Sir, Thank you for your comment and for choosing Hôtel Helgon for your stay. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione molto comoda per raggiungere sua il santuario che il centro,il personale disponibile e molto gentile
Stayed 3 nights in Aug 2019

10/10 Excellent

HANS-ROLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL A RECOMMANDER
CHAMBRE PROPRE SAUF EN DESSOUS LES LITS?nous avons trouvé des objets et de la poussière. Sur une partie de la cabine de douche ,les joints sont noirs de saleté , dommage pour un 4 étoiles . Personnel accueillant et sympathique. Les chambres sont insonorisées et grandes ;la literie est bonne . Petit déjeuner bien préparé et servi ,en plus des croissanteries délicieuses. L'hôtel est très bien placé ,à 3 minutes des petits commerces et à 4 minutes du Sanctuaire . Je peux recommander cet hôtel pas cher pour un 4 étoiles .
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel moyen pour un 4 etoiles Manque de place de stationnement Heureusement qu'il y a eu une deuxième personne à l'accueil pour nous renseigner la première n'étant pas très au courant des choses Bon petit déjeuner La propreté laisse à désirer
Stayed 2 nights in Aug 2019

10/10 Excellent

Carine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable
Séjour positif
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel
Séjour au top
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
tazze per il tè in camera mai state lavate, saponi nel bagno che non venivano messi.
Stayed 4 nights in Jul 2019

10/10 Excellent

Juan Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019