Dear Mr. David,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

Dear Gorkem,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

Dear Guest,Thank you for choosing TD Hotels.We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back in our Hotel.Kindest regards,Vânia Martins da SilvaFront Office Manager

Dear Mr. Siddharth,Thank you for taking the time to write such a nice compliment after your stay at Hotel Trópico TDHotels.We truly appreciate your excellent feedback. It is extremely grateful to hear that we have fulfilled and exceeded your expectation regarding our service, staff members and that you enjoyed your experience with us. Your satisfaction is and will always be our top priority. Therefore, you can always count on our staff who will welcome you with friendliness and quality hospitality.Once again thank you so much for your review. It was a pleasure to have you as our Guest and we do hope to welcome you back to our hotel on your next visit to Luanda.Kindest regardsVânia Martins da SilvaFront Office ManagerFront Office Manager

Exmo. Sr. Marcos,Agradecemos a sua preferência pelo Hotel Trópico em Luanda, a avaliação máxima sobre a sua experiência. Desta forma poderemos continuar a melhorar o nosso serviço e consequentemente aumentar a satisfação de quem nos elege. Esperamos vê-lo no Hotel Trópico num futuro próximo.Muito obrigada.

Dear M. Tatiana,Thank you for choosing Hotel Trópico.We really appreciate for taking the time to write about your hotel experience. Your feedback is very important, so we can improve the service and keep innovating.We regret to hear that not all aspects of your stay were as you expected and definitely we would like it to beWe take good care of the notes that you have so kindly highlighted, and they are going to receive our best attention. We appreciate the notes that you highlighted about our buffet. We are at your entire disposal to receive suggestions to improve the offer provided to our guests, and we guarantee that this issue will receive our best attention so we can improve our facilities and maximize the satisfaction of our valued guests. We will be very happy to welcome you back to the Hotel Trópico.Many regards,Maria MendesRooms Division Manager

Dear Mr. James, Thank you for choosing Hotel Trópico. We care about all your comments and regret that the stay did not meet your best expectations, your feedback is not what we would expect.Every single day we give our outmost to meet and exceed our guest’s expectations We would be pleased to have another opportunity to welcoming you and have the chance to improve your opinion about us. Best Regards,

Dear Mrs. Clauda,First of all thank you for choosing Hotel Trópico TDHotels.Concerning your review, we are grateful for sharing your comments, we always use our customer’s feedback to improve our overall performance.Unfortunately we did not fulfil your expectations regarding our services. We inform that for security reasons, several credit card operations are declined by banks. Mostly, when you are in countries as Angola with a less developed payment system. Probably this was the reason why your credit card operation did not go through. We did receive, with success, on the same day, other international credit card payments. Although you did not have the best experience during your stay, we would like to welcome you back at Hotel Trópico in order to offer the service we are known for and earn back your trust.For further assistance do not hesitate to contact us.Best Regards,Maria MendesRooms Division Manager

Exmo. Senhor Marcos,Desde já agradecemos a Vossa preferência.Agradecemos o seu feedback tão positivo acerca da Vossa estadia no nosso Hotel. Ficamos muito orgulhosos em saber que conseguimos satisfazer as suas necessidades da melhor forma. Esperamos brevemente poder acolher-Vos novamente no nosso Hotel.Melhores cumprimentos.Vânia Martins da SilvaFront office Assistant Manager

Dear Guest,Thank you for choosing Hotel Trópico TDHotels.We are thankful for the time you spent sharing your opinion with us regarding our service.Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment.Looking forward to welcome you back soon in our Hotel.Best Regards,Vânia Martins da SilvaFront office Assistant Manager

Good Afternoon, Thank you for choosing TD Hotels. We are very pleased to know that our services fulfilled your expectation! We look forward to welcome you again in our Hotel. Kindest regards. Pedro Cheira Room Division Manager

Dear Mr. Charles, We appreciate you for taking the time to provide us with such candid feedback of your stay. Thank you for bringing these matters to our attention. You can be sure that your remarks were duly noted and will contribute to improve our overall services. It would be a pleasure for us to welcome you again on your next trip to Luanda Best regards, Marinela De Menezes Front Office Manager

Dear customer, We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our food and staff members. Due to security reasons irons are not allowed in the rooms. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We are looking forward to having you again as a guest in our hotel. Best regards Marinela De Menezes Front Office Manager

Dear Mr. Jeff, Thank you for taking the time to share your feedback about Hotel Trópico! Concerning the way our buffet is arranged, we have sent your feedback to our F&B Manager. Your comments are of a great value to us and will contribute to improve our overall services. Looking forward to welcome you back soon. Best Regards, Marinela De Menezes Front Office Manager

Dear Julien, Thank you for taking the time to write such nice comments after your stay at Hotel Trópico. We are truly pleased to hear that we have fullfied and exceeded your expectations regarding our service, facilities and staff. It was a pleasure to have you as our guest, and we do hope to be able to welcome you back to our hotel on your next visit to Luanda. Best regards, Marinela De Menezes Front Office Manager

Dear Guest Thank you for choosing Hotel Tropico We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our meals service. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Nelson Pinto Rooms Division

Dear Mr. James, Thank you for the review and for choosing Hotel Trópico! Looking forward to welcome you back soon. Best Regards, Nelson pinto

Thank you for taking the time to give us your feedback about your stay at Hotel Trópico! We are pleased to hear that you found our location convenient. Regarding the fruits, note that your concerns have been passed on to our housekeeping manager. While we wish you had a better experience, it is feedback like this that we learn from, and use to improve our service. Looking forward to welcome you back soon. Best regards, Nelson Pinto Rooms Division

Dear Mrs. Lucy, Thank you for your review and for choosing Hotel Trópico! We would like to apologize for the inconvenience concerning the communication with our front office staff. However, they are taking English lessons, in order to improve the communication with our guests. Despite this, we hope to be able to welcome you back in your next visit to Luanda. Best Regards, Marinela De Menezes Front Office Manager

Dear Mr. Biddulph, Thank you for taking the time to share your feedback and for choosing Hotel Trópico! We will take under consideration your remark regarding the coffee and tea service in the standard room that you have selected upon staying with us. Looking forward to having you again as a guest in Hotel Trópico. Best regards, Nelson Pinto Direcção de Alojamentos Rooms Division

Dear Mr. Nick I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Best Regards, Nelson Pinto Rooms Division

Dear Guest, Thank you for your feedback. Your review is most appreciated and important to us. Regarding air conditioning in the room , please note that in Africa the air humidity is much higher, however using A/C regularly in the room, does not have any smell in the room however, we understand that it is different compared to other countries. At check-in the guests only have credit if they leave a deposit in money or alternatively a credit card to support the expenses, however all expenses will only be charged at check-out. For security reasons, credit card information does not stay in the system. However we will lead our reception team to be more aware of this type of situations in order to avoid constraints in the future. We would like to inform you that in addition to our buffet, we have a wide menu in the bars with snacks and salads, highly appreciated by our customers. Hope to see you again with us, next time you visit Luanda. Best Regards, Sara Almeida Deputy Manager

Dear Guest Thank you for taking the time to write such nice comments after your stay with us. I am truly pleased to hear that we have fulfilled and exceeded your expectation regarding our service, facilities and breakfasts. Our Team's main goal is to offer each Guest's stay an unforgettable experience. It was a pleasure to have you as our Guest and I do hope to be able to welcome you back to our hotel on your next visit to Luanda. Best Regards, Diogo Marques General Manager

Caro Hóspede, Obrigado pelo seu comentário e por ter escolhido ficar no Hotel Trópico. Ficámos muito felizes em saber que desfrutou da sua estadia e esperamos recebê-lo novamente no nosso hotel. Os melhores cumprimentos, Diogo Marques Director Geral

Dear Guest Thank you for taking the time to write such nice comments after your stay with us. I am truly pleased to hear that we have fulfilled and exceeded your expectation regarding our service, facilities and breakfasts. Our Team's main goal is to offer each Guest's stay an unforgettable experience. As you know Luanda is one of the most expensive cities in the world and unfortunately our prices are a reflex of that. It was a pleasure to have you as our Guest and I do hope to be able to welcome you back to our hotel on your next visit to Luanda. Best regards Diogo Marques General Manager

Dear Guest, Thank you for your review. I am very happy that you have enjoyed our rooms and health club facilities. However, I am sorry to hear that you were not satisfied with room service team. This has been communicated to the concerned staff. We hope to be welcoming you the soonest. Best regards, Diogo Marques General Manager

We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us, your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards,

Thank you for your feedback. Your review is most appreciated and important to us. I would like to inform you that the hotel does not offer shuttle service, we advise our customers to contact the most reliable companies, Europcar and Hertz. The hotel provides coffee makers in the executive rooms and suites, however, the standard rooms do not have this equipment. Best Regards, Diogo Marques General Manager

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very disappointed to hear that you found our service to be below your standards. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Thank you for your feedback. Your review is most appreciated, in terms of room and food quality, which is very important to us. We have different types of rooms, and in fact the standard has no coffee machine, but the executive rooms and suites are equipped with coffee machines. Hotel Trópico has no iron in any of the rooms as a matter of security- but we are happy to be able to iron the clothes of our customers in the laundry. As to the power failure in your room, I believe that there was an error in communication between the front desk to the maintenance of the hotel, which originated the delay so we apologize for the inconvenience caused. I would like to clarify that in relation to credit cards, the hotel can only charge in kwanza - local currency, and it is not possible to carry out pre-authorizations on credit cards - as is usual in Europe or USA. This procedure is sometimes slow and already we apologize for the delay caused. Hope to see you again with us, next time you visit Luanda

Dear guest, I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We hope to welcome you in the near future. Best regards, General Manager

Dear Gloria, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards, Diogo Marques, General Manager