로비

라 퀸타 인 & 스위트 바이 윈덤 러벅 웨스트 메디컬 센터 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 384개" "
평점 8 - 좋아요. 1001개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 145개" "
평점 4 - 별로예요. 1001개 이용 후기 중 139개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 106개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Joyce

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room was not cleaned from the previous quest which messed up. Overall the stay was okay.
2024년 4월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 4월 16일
I am saddened to hear that you had cleanliness issues in your room recently. I will speak with my housekeeping staff about your comments as well as do additional training to ensure this does not continue. We hope you will give us another opportunity the next time you come to Lubbock.

6/10 - 괜찮아요

Debbie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was very friendly. I’ve stayed here before years ago and It was good. But our room was dirty, walls have stuff on them and the headboard. The rubber baseboard in the bathroom was away from the wall. Definitely needs some maintenance.
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 16일
Thank you for the 3 star rating and for taking the time to share your experience with us. I will speak with my staff about your feedback so we can continue to grow and better serve our guests. We hope you will come by and see us again the next time you are in Lubbock.

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 16일
Thank you so much for the 5 star rating and for taking the time to share your comments about our staff. We look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to the medical services.
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 16일
Thank you very much for the 10 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

8/10 - 좋아요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 11일
Thank you for the 4 star rating, we hope you will come by and visit us again the next time you are in the Lubbock area.

4/10 - 별로예요

Keith

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: sheets & towels appeared clean; staff was nice, bed wasn’t terrible (no springs in my back or sagging in the mattress), felt safe Cons: Old & run down-room has paint touched up in wrong color, back of bathroom door was busted, sink did not have hot water unless the shower was running at the same time. Major con: Noise. The design of the building means that no matter what floor you’re on, you hear every.single.word said in the lobby or in the open hallways on the other floors. I think they’d have to tear down the building and start again to resolve this noise issue. Also, it’s right on the highway so lots of highway noise at night too. Bring earplugs to sleep in.
2024년 4월에 3박 숙박함
답변 제공: LQ Management 님, 2024년 4월 10일
Thank you for taking the time to share your experience with us. I am sorry to hear you did not rest well due to the noise in and around the building. i will have my maintenance team look into the plumbing issues as well as the paint difference in your room asap. We hope you will give us another opportunity the next time you come to Lubbock.

4/10 - 별로예요

David

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 10일
I am saddened to see that you did not enjoy your stay with us recently. We hope you will give us another opportunity the next time you visit Lubbock.

2/10 - 너무 별로예요

zhila

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter and I started itching the same night and noticed bumps. When we lifted the mattress, there was a flea/bedbug/ or tic. Not sure what it was. Went downstairs to explain to the front desk. He offered a different room. We moved our belonging yo a different room since it was 11pm , the mattress and comforters of both beds had stains on them. Went downstairs to explain, he says he couldn’t refund any money. Took my belongings with my daughter and booked a different place. Called Expedia and they got refund for one night.
2024년 4월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 4월 10일
I am saddened to hear about the experience you had while staying with us recently. I will have the room you were in taken off market till our pest control tech can ensure there are no pest in the room. I will also speak with my housekeeping team about your feedback so we can continue to grow and better serve our guests. We hope you will give us another opportunity the next time you come to Lubbock.

10/10 - 훌륭해요

Alfredo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Very clean and quiet. Lots of breakfast options. There was random junkies walking around lobby and then later strolling the parking lot we could see from our room. Didn’t bother anyone personally but we had children. We also didn’t have trash bags in the room and were told they didn’t have any so we were given a large cleaning bag to keep in the room.
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 11일
Thank you so much for the 5 star rating and for taking the time to share your experience with us. I speak to my front desk about your concerns, we want every guest to fell completely safe while staying with us. We hope you will come by and visit us again the next time you come to Lubbock.

10/10 - 훌륭해요

Joyce C

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The atmosphere and comfort plus quality made a stay.
답변 제공: LQ Management 님, 2024년 4월 5일
Thank you so much for the 5 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

Elaine

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to get to my appointment at Covenant Hospital.
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 5일
Thank you so much for the 5 star rating and for choosing us for your accommodations while here for medical visits. We look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

Lynna

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was just perfect for my husband, dog and myself. We enjoyed the stay.
2024년 4월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 5일
Thank you so much for the 5 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

Yolonda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it. We were amazed at how quiet the ground floor room was. Best place to stay for a quick visit to Lubbock, TX!
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 5일
Thank you so much for the 5 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

2/10 - 너무 별로예요

Dennis R

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Close to the hospital
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 3월 26일
I am saddened to see that you did not enjoy your stay with us recently. We hope you will give us another opportunity to regain your loyalty the next time you visit Lubbock.

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Clean good management!! We enjoyed our stay
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 3월 25일
Thank you so much for the 10 star rating and for the wonderful comments. We look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

Teresa 님, Willis

2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 12일
Thank you very much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 3월 25일
Thank you so much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

6/10 - 괜찮아요

Felix

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 3월 25일
Thank you for the 3 star rating, we hope you will come by and see us again the next time you are in the Lubbock area.

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet property.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for taking the time to review us! It is truly appreciated!

10/10 - 훌륭해요

Dafne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice and clean
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for your review! We hope you have an Amazing Day!

2/10 - 너무 별로예요

Adam

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken bathroom door, outdated tv, and dirty shower and bedding. The staff we interacted with were amazing and helpful and the breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for your review! We are truly sorry that your room was not what was expected when staying at our hotel. I will make sure my housekeeping manager reads your review so she can make sure this does not happen moving forward. Once again thank you so much for your review and we hope you have an amazing day!

10/10 - 훌륭해요

Caleb

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that it was so close to hospital as we had a family member in the hospital. So it was very convenient and priced very reasonably!! Rooms were really nice!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for your review! We hope to see you again soon!

4/10 - 별로예요

Easton

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was definitely a pet kept in the bathroom as there were bite marks and animal hair on walls, the floor, and surrounding areas in the bathroom.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for your review. We are truly sorry that you had a bad experience with pet hair at our hotel. We will make sure and talk with our housekeeping staff about your review so there are aware of the situation. Once again thank you so much for the review and we hope that you have an amazing day.

6/10 - 괜찮아요

Chris

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Even on the sixth floor you could hear the waffle maker beeping at 6AM
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you so much for your review. I am sorry that that you could hear the waffle maker at 6:00am. I will ask and see if there is a way to turn the volume down on them. Thank you again for the survey.

2/10 - 너무 별로예요

Ramona

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty had not been cleaned well.. my fiancé fell in shower, first time ever happening to him. The tub was super slippery. When mentioned to management she said she could not do anything about it because we had booked through 3rd party and not directly with hotel?? We did not even get words of concern!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you so much for your review, and we are truly sorry that you feel that you did not receive the care and compassion from the front desk staff when you reported your issues with your stay. We will make sure to talk to our staff directly about your stay to help make sure this does not happen again. Once again thank you so much for your review and we hope you have an amazing day.

4/10 - 별로예요

Donavan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No working WiFi— I was there on business and the front desk and help desk couldn’t assist. 40 minutes before the breakfast bar was closed—the bar was nearly empty. There was a line of 7 people at the waffle maker, 3 min ea, because all other food was gone. No milk, raw bread present not toasted. 12 angry people in the breakfast area. I won’t go back.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Thank you so much for your review. We truly apologize for your inconvenience that you experienced during breakfast while you were staying with us. We will make sure to go over with our staff the importance of having our breakfast offerings full for all of our guest. Once again thank you so much for your review and I truly hope that you give us another chance to win back your business the next time you are in Lubbock.

10/10 - 훌륭해요

Edward

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issue at all very nice place to and will stay there again
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Thank you so much for your survey! We hope to see you again soon.

10/10 - 훌륭해요

Raul

2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 4월 5일
Thank you so much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

8/10 - 좋아요

Joel

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They may need to update the fridge to new ones and some light fix around the restroom and add mats in the tubs because it’s very slippery
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 3월 12일
Thank you for the 4 star rating and for brining to my attention the issues you had while staying with us. I will speak with my maintenance team about the issues you had so we can resolve them asap. We hope you will come by and visit us again the next time you come to Lubbock.

10/10 - 훌륭해요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was extremely helpful and friendly. The room was clean and comfortable and the location was great. I only wish the washers abd dryers had worked and the food was not so greasy and had been kept full.
2024년 3월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 3월 12일
Thank you so much for the 5 star rating and for bringing to my attention the issues you had while staying with us. i will speak with my staff about your comments so we can continue to grow and better serve our guests. We hope you will come by and see us again the next time you come to Lubbock.

4/10 - 별로예요

Tanya

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 3월 9일
I am saddened to see that you didn't enjoy your stay with us recently. We hope you will give us another opportunity the next time you come to Lubbock.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 2월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 3월 8일
Thank you very much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

2/10 - 너무 별로예요

Rosalie

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was too low and too soft. Toilet was too low. Grab bars in shower were not in the right place. Chairs weren't practical.
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 29일
I am saddened to hear that the layout of the room was not to your liking. Our handicap rooms are setup per the ADA guidelines and are inspected annually to insure they in compliance. We hope you will give us another opportunity the next time you come to Lubbock.

8/10 - 좋아요

Celia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is good
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 29일
Thank you for the 4 star rating, we hope you will come by and visit us again the next time you are in the Lubbock area.

2/10 - 너무 별로예요

Lisa

좋아요: 직원 및 서비스
I went into my room and tv wasn’t working, also people were running in the hallway around 2 am, nosy as a big party and as going on. The wash sink was not draining and the toilet was so loud it woke me up. The worse thing I couldn’t sleep all night because all the nosie.
2024년 2월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 2월 26일
I am saddened to see that you did not enjoy your stay with us recently and that you had so many issues during your stay. I will speak with my staff about your feedback so we can continue to grow and better serve our guests. We hope you will give us another opportunity the next time you come to Lubbock.

10/10 - 훌륭해요

Joel

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staffing and pet friendly..
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 26일
Thank you so much for the 5 star rating and for the great comments. We look forward to seeing you again the next time you visit Lubbock.

10/10 - 훌륭해요

FELIX 님, HOUSTON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff. Had late check in and it was a breeze check in. Clean room and awesome room.
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 20일
Thank you very much for the 5 star rating and for taking time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

4/10 - 별로예요

Kristen

좋아요: 직원 및 서비스
별로예요: 청결 상태
The room needed a deep cleaning. The toilet was dirty and did not flush well. The baseboards looked like they haven’t been cleaned in years. The ceiling had a previous water leak that was never repaired.
2024년 2월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 2월 20일
Thank you for bringing to my attention the issues you had while staying with us recently. I have spoken with my housekeeping team about your feedback and we will be doing additional training to insure this does not continue. We hope you will give us another opportunity the next time you come to Lubbock.

8/10 - 좋아요

Celia

2024년 2월에 3박 숙박함
답변 제공: LQ Management 님, 2024년 2월 20일
I am pleased to see that you enjoyed your stay with us and thank you for the 4 star rating. We hope you will come by and visit us again the next time you come to Lubbock.

4/10 - 별로예요

Janis

별로예요: 청결 상태
Hairs on the sheets and dirt on the bathroom floor. No hand soap in the public restroom. Entire facility could have been cleaner.
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 16일
Thank you for taking the time to bring to my attention the issues you had while staying with us recently. I will speak with my housekeeping team about your feedback so we can continue to grow and better serve our guests. We hope you will give us another opportunity the next time you visit Lubbock.

10/10 - 훌륭해요

Harley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It snowed in the area and sidewalk were not clear and was very slippery and dangerous
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 14일
Thank you very much for the 5 star rating and for bringing to my attention the issues you had with the sidewalks. I will speak with my staff about your feedback so we can resolve this issues asap. We hope you will come by and visit us again the next time you are in the Lubbock area.

4/10 - 별로예요

Raymon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was not clean
2024년 2월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 2월 14일
I am saddened to hear that you had cleanliness issues in your room. I will speak with my housekeeping staff about your feedback so we can resolve this issue going forward. We hope you will give us another opportunity the next time you come to Lubbock

8/10 - 좋아요

Samantha

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Area was quiet. Its right by a hospital. Rooms weren't the cleanest. But for whay i paid for it was alright.
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 9일
Thank you for the 4 star rating and for taking time to share your experience with us. I will speak with my room attendants about you comments so we can insure every room is cleaned properly. We hope you will come by and visit us again the next time you come to Lubbock.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My husband and son stayed here for two nights due to my daughter being in the covenant hospital and my son broke out with a rash from bedbugs. We took him to the doctor and he’s having a bad reaction. I called the property to at least get my money back and I’ve yet haven’t got a response, if you have babies or kiddos, do not stay here!!!
2024년 2월에 2박 숙박함
답변 제공: LQ Management 님, 2024년 2월 9일
At La Quinta, we work very hard to make sure all our guests have a comfortable stay and we back it up with a 100% satisfaction guarantee. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only issue is that there is no vanity to put my things (makeup, cup, etc) in the bathroom. I have stayed here in past years and know they used have the vanity or cabinet tops.
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 6일
Thank you so much for the 5 star rating and for bringing to my attention the issues you had with your room. I will look into what we can do to remedy the vanity issue. We hope you will come by and visit us again the next time you come to Lubbock.

8/10 - 좋아요

Vincent

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
The breakfast is less than average compared to other hotels. The pillows need changing.
2024년 2월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 2월 3일
Thank you for the 4 star rating and for bringing to my attention the issues you had while staying with us. I will have my team change out the pillows asap. We hope you will come by and visit us again the next time you come to Lubbock.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: LQ Management 님, 2024년 2월 3일
Thank you for the 4 star rating, we look forward to seeing you again the next time you visit Lubbock.

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is close to where I need to go So far we had to change one of the rooms due to foul odor. Was taken care of quickly
2024년 1월에 1박 숙박함
답변 제공: LQ Management 님, 2024년 1월 29일
Thank you for the 4 star rating and for taking time to share your experience with us. We hope you will come by and see us again the next time you come to Lubbock.

10/10 - 훌륭해요

Celia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like everything
2023년 12월에 5박 숙박함
답변 제공: LQ Management 님, 2024년 1월 26일
Thank you so much for the 5 star rating, we look forward to seeing you again the next time you come to Lubbock.

4/10 - 별로예요

ALICE

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Notified the front desk of beeping smoke alarm, and clogged sink & toilet. Towels are old and torn. Toilet and shower are stained. Checked in late due to family emergency, and told front desk of issues when checking out with not even an apology or thank you for notifying us. All we received was her telling her employee “did you get that?” I hope never to have to return to this location.
답변 제공: LQ Management 님, 2024년 1월 26일
Thank you for bringing to my attention the issues you had with your room as well as the response you received from the front desk. I will speak with my staff about your feedback so we can resolve these issues going forward. We hope you will give us another opportunity to regain your loyalty.