Dear Jadelyn,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lubbock. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great views, nice and quiet location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Jena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lubbock. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your great stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Jennifer, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

Dear Jessica,Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Arminda,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

Dear Guest,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

Dear Miguel,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Roger,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Miguel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Guest,We sincerely apologize for the distressing experience you encountered during your stay. The issues you've raised are unacceptable, and we deeply regret the inconvenience caused. Rest assured, we are addressing these concerns promptly to ensure a safer and more comfortable environment for our guests. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Jason,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Very truly yours,Red Roof Management

Dear Lucinda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER LUBBOCK. We are happy that the service was great, however, we are sorry about the foul odor, unclean room and upkeep of the room. For more detailed information, please feel free to reach out to the front desk staff for more info. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

Hello Greg, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Richard,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear German,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Gabrielle,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Kim SmithRed Roof Inn & Conference Center Lubbock

Dear Edgar,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Pedro,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Dear David,We're delighted to hear that you gave us a 5-star rating and enjoyed the indoor scenery! Your satisfaction is our top priority. Thank you for your feedback, and we hope to see you again soon! Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Pamela,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced at the pool. We understand the importance of a pleasant environment for all guests, including families. We regret that the situation with noise occurred. We apologize for any discomfort caused and will address all the concerns to ensure our guests' privacy is respected. We value your input and hope to provide a more enjoyable experience during your future stays.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Aubrey,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN & CONFERENCE CENTER LUBBOCK. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the situation you mentioned regarding your deposit and all the other features highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Darrell,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Monica,We sincerely apologize for the horrible experience you had during your stay. It is deeply disappointing to hear about the issues with the building's odor, non-functional air conditioning, toilet, and curtains. This is not acceptable, and we understand your concerns regarding your safety and comfort. We will investigate these matters thoroughly and take immediate action to rectify them. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We apologize for any inconvenience caused and hope that you will consider giving us another opportunity to provide a significantly improved experience in the future.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear BRUCE,We sincerely apologize for the negative experience you had at our hotel. It is highly regrettable to hear about the cleanliness issues and the behavior of our employees. This does not align with our standards, and we will investigate and address this matter immediately. We take your feedback seriously and will work diligently to ensure that such incidents do not happen again in the future. We apologize for the inconvenience caused and hope that you will give us another chance to provide you with the stay you deserve.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Darren Bringhurst,Thank you for your feedback. We appreciate your comments about our hotel serving its purpose despite being outdated. We are constantly working to improve our facilities and will take your comments into consideration. We apologize for any cleanliness issues you experienced during your stay and will address them with our housekeeping team to ensure a higher standard in the future. Your suggestion regarding the breakfast options is also noted, and we will evaluate it to provide a better dining experience for our guests. We value your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

Dear FarynFaryn,Thank you for appreciating our atrium with the large pool. We're glad you found it to be a pleasant area. However, we apologize for the inconvenience you experienced with the sink and tub stoppers. We apologize for any frustration caused by not being able to take a bath. We will address this issue promptly to ensure all amenities are in proper working order for our guests. Please accept our apologies, and we hope to have the opportunity to provide you with an improved experience on a future visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Arnoldo,We apologize for the unacceptable condition of your room during your stay. It is disheartening to hear that the room was not cleaned and the blankets were dirty, as this does not meet our standards of cleanliness. We take your feedback seriously and will address this issue with our housekeeping team to prevent such incidents from happening again in the future. We apologize for the inconvenience caused and hope to have the opportunity to make it right on a future visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Rob,Thank you for the positive rating! We're thrilled to hear you had a great experience. If you have any further feedback or if there's anything we can do to make your next stay even better, please let us know. We look forward to serving you again in the future!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear James,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear John,Thank you for taking the time to share your feedback! We're glad to hear that you found good value during your stay. We appreciate your understanding about the age of the hotel. If there's anything specific you'd like to highlight, or if you have any suggestions for improvement, please let us know. We're always looking for ways to enhance our guests' experience. If you have any questions or need assistance in the future, feel free to reach out. We hope to welcome you again!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Guest,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

Hello Venancio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Keith,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Kimberly,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Karisa,I am disappointed to learn that your stay at our hotel was not satisfactory, considering it received a 1-star rating. It would have been better if you had specifically mentioned the key areas that bothered you, so we could have focused on improving them. We value your feedback, and you can contact us anytime if you have any concerns. We value guest feedback to improve our services. It will be a pleasure to see you again.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Thank you for sharing your 10/10 rating with us, Angela. Our staff at the Red Roof Inn & Conference Center Lubbock was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Dora,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for a visit.Sincerely,Hotel Manager

Dear William,We appreciate your feedback about your recent stay. We apologize for the issues you encountered with the facilities and amenities. Your comments will be shared with the management to address the maintenance concerns and improve the breakfast offerings. We're glad to hear that the staff was friendly and that you found the beds comfortable. If you choose to stay with us again, we hope to provide you with an improved experience. Thank you for your understanding.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Rafael,Thank you for your positive feedback. We're thrilled to hear that your check-in experience was fast, convenient, and accompanied by friendly service. It's wonderful to know that you found the rooms clean, spacious, and comfortable. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear David,We're sorry to hear that your recent stay did not meet your expectations, and we apologize for any inconvenience you experienced. We appreciate your feedback and will take it into consideration as we work to improve our facilities. We hope you might reconsider staying with us in the future and giving us the opportunity to provide you with a better experience. Your satisfaction is important to us, and we value your business. If you have any further comments or suggestions, please feel free to share them with us.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Wyatt,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center Lubbock.As per policy a deposit is required at check in for all guests and is refunded at check out. You also mention the hotel seemed run down. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Rupert,We apologize for the inconvenience you experienced with the air conditioning during your stay. Your comfort is important to us, and it's disappointing to hear that you had a disrupted night's sleep due to the AC issues. We will address these concerns promptly to ensure a better experience for future guests. Thank you for sharing your feedback, and we hope to provide you with a more comfortable stay on your next visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Ron,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Connie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & CONFERENCE CENTER LUBBOCK. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding the shower in the first room and stained bedding you highlighted.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Susan,Your review regarding your recent stay at our Red Roof location is much appreciated. You've indicated however, that your stay was inconvenienced by issues you described regarding an odor in your room, the décor and burn holes in the sheets not being to your liking, among other concerns. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention.Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Victoria, The feedback provided in your review is much appreciated. Thank you for your review and 4/5 rating. We are glad that you were pleased with our location and nice staff. Our team will always try to ensure that we keep delighting you with our facilities and services. Thank you again for providing us with your feedback.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Toni-Ann Red Roof ManagementRediResponse Specialist