책상, 다리미/다리미판, 무료 유아용 침대, 간이 침대

슬립 인&스위트 러벅 여행 후기

2.5 out of 5
슬립 인&스위트 러벅
5816 34th St, Lubbock, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 963개 이용 후기 중 522개" "
평점 8 - 좋아요. 963개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 963개 이용 후기 중 94개" "
평점 4 - 별로예요. 963개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 963개 이용 후기 중 44개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Aidan

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Hi Aidan,This one-star rating saddens us. Such an incident is something we never want our guests to go through. Please share any of your concerns with us so that we can better serve you, and please give us another chance.

10/10 - 훌륭해요

Kayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on the first floor durong my stay. The room was cleaned and staff was friendly. The bathroom needs fixing because there was some damage in thatbarea when we got there, otherwise i have no complaints at all. I really like going to this hotel, its easy to get out of town fairly quickly. This is the hotel i stay at every time we come visit. The cable wasnt working very well, some stations you couldn't pick up because it was fuzzy and said to check weather conditions in the area. Checked in march 20, left march 24.
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Kayla,Our team are delighted to know that you had a nice stay with us. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 - 괜찮아요

Luther

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was great, pool was great and location was great. However, TV pixelated and froze the whole stay. Desk clerk said she would have to notify a manager the next day. Hole on the exterior of closet door and painted portion of ceiling pulling away from ceiling in bathroom due to moisture. Hotel has some things going for it, just needed a little attention to the small details for a comfortable 5-star stay.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Luther,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 - 별로예요

Luiz

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Luiz,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Brad

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Brad,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 - 별로예요

Katherine

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
There was a hiccup at check in (problem on Sleep Inns part). The lady at check in wasn't friendly and gave us a hard time when checking in. The room was clean, but the tub had hair from a previous stay. They offer a full breakfast which is nice.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Katherine,We sincerely regret the inconvenience you experienced during check-in and for the oversight with the cleanliness of the tub. Your feedback is valuable, and we will address these issues with our team to ensure a smoother and friendlier check-in process in the future and to maintain the highest standards of cleanliness throughout the hotel. Thank you for bringing these matters to our attention.

4/10 - 별로예요

Cindy

별로예요: 편의 시설/서비스
The TV was not working. She told me half of them were not working but maintenance was trying to fix it. There was no connection so it was not a remote issue. Plus the side chair had a big rip on the arm and was stained.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Cindy,We sincerely regret for your experience at our property. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

Roy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We drove for 9 hours to get there with a paid reservation. Had a flat tire and arrived 12 minutes late. We called multiple times to let them know the situation and instead of checking us in, they put us as a no show and turned us away. We had to end up sleeping in our car because all of the surrounding hotels were full. Poor, poor place to stay. Very unprofessional.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 13일
Hi Roy,We regret that you had an unpleasant experience. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was what we needed for the time being
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 13일
Hi Troy,Appreciate your rating and review. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

6/10 - 괜찮아요

Monica

2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 28일
Hi Monica,Our team is glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 - 훌륭해요

Tammy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always enjoy our time here when we come visit Lubbock.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 6일
Hi Tammy,It's heartening to hear that you consistently enjoy your time here during your visits to Lubbock! It's always a pleasure to host you, and grateful for your continued loyalty. We look forward to providing you with another wonderful experience during your next stay.

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GOOD HOTEL.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 6일
Hi Jesus,Appreciate your rating and review. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

10/10 - 훌륭해요

Jessica 님, Lubbock

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Experience !
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Jessica,Thank you for sharing your positive experience with us! We are thrilled to hear that you had a pleasant stay. Your satisfaction is our top priority, and delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable visit soon.

8/10 - 좋아요

Beth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy bed
2024년 2월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Beth,Providing a restful and comfortable night's sleep is one of our top priorities, and we're glad that you enjoyed it. Your comfort is important to us, and we hope to have the pleasure of welcoming you back for another cosy stay in the future.

10/10 - 훌륭해요

Rosie

2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 22일
Hi Rosie,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

10/10 - 훌륭해요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 25일
Hi Gary,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

Cynthia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady who check us out was super nice.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 1일
Hi Cynthia,We are thrilled to hear that you had a positive experience with our checkout team member. Providing exceptional customer service is a top priority for us, and delighted that our staff member's friendliness made a positive impression on you. Your kind words will be shared with our team, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We chose this one because it said there is RV parking and we were pulling our travel trailer. The RV parking is actually parking across unused spaces. What if they were close to half full? There would be no RV parking. Also the hot water was literally a trickle, and that is absolutely not an exageration. My trailer has better water pressure.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Claudia

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 25일
Hi Claudia,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Efrain

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 1일
Hi Efrain,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

aracely

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get too. Quiet. Clean.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about sleep in. The staff was so helpful and kind and it was close to the edge of town so I didn't have to go far into town. I have already booked another stay, I will be back!!!
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Octavio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again!
Very nice. Comfortable stay and the breakfast was good as was their coffee. Both people at the front were very friendly and helpful.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jonathon

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Decent facilities, definitely I need of some TLC and a bit better upkeep but overall not a bad place to stay.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Claudia

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 25일
Hi Claudia,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Alex

가족 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Ken

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Communication break down
Hard to understand the registration desk person couldn't find the ice machine, not on every floor. The breakfast was pretty good
2023년 12월에 1박 숙박함

8/10 - 좋아요

Zemen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Raqual

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 1일
Hi Raqual,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Dalia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and breakfast was perfect, but most of all the hospitality was very warm and original! Definitely staying here again
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tammy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here about once a month and always appreciate the convenience and quiet.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Octavio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so friendly and the beds were real nice!!!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jacki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I always try to stay here when passing through Lubbock. It is quiet, safe and I can walk to the restaurant next door. The staff will go above and beyond to make sure you are confortable and have everything you need.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Curry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom smells like smoke. Television did not work, phone did not work. I could not reach the front desk for assistance. I went down to the front desk for assistance and was told someone would come up and they never did. Front desk person was more worried about her phone than providing service.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Monica

좋아요: 청결 상태
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a lot of people, seemed quite, not a lot of door slamming like most hotels. The breakfast eggs and potatoes were barely edible
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Tim

Nice place to stay...wish they were pet friendly. Late breakfast.
2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Value
Very comfortable, clean, and quiet! Price was great!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Billy

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Wasn't overly impressed with the hotel. The main disappointment was the breakfast. The area was messy and upkeep. The sausage were not fully cooked. There was no coffee. Never saw a worker in the area.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Tammy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoy the location and convenience of this hotel. It’s quiet and well run.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lachelle

2023년 10월에 1박 숙박함

8/10 - 좋아요

Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Denise

좋아요: 직원 및 서비스
Good
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good location really old
It needs lots of maintenance old carpets, leak marks on the roof etc.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Carolyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

JoLynn

좋아요: 객실의 편안함
It is an ok hotel but paying $300 when a Tech game is in town is ridiculous when the room is just ok. The shower head was coming off the wall and when we checked in the front desk clerk had to go up to the room to make sure it was ready - even though it was 2 1/2 hours past check in time. We will not be back.
2023년 9월에 1박 숙박함