외관

소피텔 룩셈부르크 르 그랑 두칼 여행 후기

5 out of 5
소피텔 룩셈부르크 르 그랑 두칼
40 Bd D'avranches, Luxembourg City

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 759개 이용 후기 중 575개" "
평점 8 - 좋아요. 759개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 759개 이용 후기 중 28개" "
평점 4 - 별로예요. 759개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 759개 이용 후기 중 6개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

TAE YOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 8월 22일
Dear Tae Young, Thank you very much for your feedback. We look forward to have you stay with us again. Sincerely, Fernando Lopez Lens General Manager

10/10 - 훌륭해요

Philip Alexander 님, Northwooid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I loved our 4 night stay at the Sofitel Grand Ducal. The location of the hotel is almost directly in between uptown and downtown. A brilliant central location. The reception staff were really excellent. Very friendly, very helpful and always smiling!! A bit shout out to Kevin Kayir who stood out as one of the best receptionists I ever came across.... In fact all the staff at this hotel are brilliant, personable, friendly and professional. We received a free upgrade to a beautiful valley view and the included breakfast was great! Lovely fresh juices, a good assortment of breads, cheese, salmon, eggs etc etc and we never left the breakfast room hungry :) The restaurant menu was not really to our taste and the bar food was fairly limited so we tended to eat out for lunch and dinner, with lots of great restaurants within easy walking distance. The bedrooms were fabulous. My only comment would be the desk was a little 'tired' and storage space for clothes was lacking. I suggest moving the coffee machines to the desk area which I would replace with a dressing table integrated with drawers. Bathroom and shower were modern, clean with high quality Balmain soaps etc and the toilet was separate which was also nice. This was our first trip to Luxembourg and we would not hesitate to stay here again in the future. Highly recommend...
2024년 4월에 4박 숙박함
답변 제공: Fernando López Lens General Manager 님, 2024년 4월 11일
Dear Philip Alexander,We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that the central location, the rooms, the breakfast and our staff have met your expectations. Thank you for your constructive feedback regarding the desk and storage space, we will definitely take it into account. It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

10/10 - 훌륭해요

Anju

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a reasonably modern hotel that is a short walk from the city centre and easy to get to by bus from the airport which made it very convenient to stay. We had a room with a city view which was really nice as you look out onto the old town.
2024년 3월에 3박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2024년 4월 4일
Dear Anju, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Iana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is perfectly located near all the sights. It is a beautiful property too!
2024년 3월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2024년 4월 2일
Dear Iana, Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Looking forward to welcome you back in Luxembourg in the nearest future.Best regards,Fernando López Lens, General Manager

10/10 - 훌륭해요

Val

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and facility.
2024년 3월에 2박 숙박함
답변 제공: Fernando López Lens General Manager 님, 2024년 3월 30일
Dear Val, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comment. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely,

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pricey but convenient and safe location.
2024년 3월에 1박 숙박함
답변 제공: Fernando López Lens General Manager 님, 2024년 3월 13일
Dear Ali,Thank you for sharing this positive review. It is a real pleasure for us to receive such a positive review, to learn that your stay with us was enjoyable, that you appreciate our good and safe location.We hope to have the pleasure of seeing you again in the near future. Kind regards,

10/10 - 훌륭해요

Joao Pedro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view Great location Great staff
2024년 3월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2024년 3월 8일
Dear Jaoa Pedro,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 - 훌륭해요

WENHSIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
早餐非常棒,有美景欣賞員工素質很高服務很好。
2024년 2월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2024년 2월 12일
Dear WENHSIN, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López Lens, General Manager

10/10 - 훌륭해요

ARMEN 님, Montebello

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff, location, service and food excellent
2023년 12월에 3박 숙박함
답변 제공: Engelbert 님, 2024년 1월 16일
Dear Armen,Thank you for letting us such a perfect rating regarding your recent experience at Sofitel Luxembourg Le Grand Ducal.We are thrilled to know that everything met all of your expectations, from our prime location to the quality of service provided by our ambassadors. Please rest assured that we will transfer them your kind review.Looking forward to welcome you back in Luxembourg in the nearest future,Best regards,Fernando López Lens, General Manager

10/10 - 훌륭해요

Jennelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so welcoming and hospital to my son and thought of every little thing you could image. Loved it would come back.
2024년 1월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2024년 1월 12일
Dear Jennelle,Thank you so much for your kind words and positive feedback! We are delighted to hear that our staff provided a warm and hospitable experience for your son, and that you appreciated the attention to detail in our service. It's fantastic to know that you loved your stay, and we would be honored to welcome you back in the future. Looking forward to the pleasure of serving you again.Sincerely,Fernando López LensGeneral Manager

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived, the hotel upgraded me to a city view, I think in part due to my flight being cancelled and getting there about 7 hours later than expected. Really superb room and very clean. Bar on 8th floor was lovely, went there every night. Restaurant on 8th floor used for breakfast, and that was really good too. Good selection of continental things, and some eggs and sausages too but I had plenty with the breads, pastries, Yoghurt etc. Great hotel, service top notch and loved my room. Would definitely recommend and return.
2023년 12월에 3박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 12월 31일
Dear Julie, Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal. We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
2023년 12월에 2박 숙박함
답변 제공: Fernando López Lens, General Manager 님, 2023년 12월 30일
Dear Roberta,Thank you for taking the time to review our hotel Sofitel Le Grand Ducal.It is rewarding to know that your stay with us was enjoyable. We hope to have the pleasure of seeing you again in the near future.Sincerely,

10/10 - 훌륭해요

Christian Kyeon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Fernando López Lens, General Manager 님, 2023년 12월 30일
Dear Christian Kyeon, Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely,

10/10 - 훌륭해요

Janne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and fresh Hotel with friendly and helpful personal. Fantastic view over the town and valley from the breakfast MY restaurant there you also can take a drink or eat later on the day.
2023년 12월에 3박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 12월 5일
Dear Janne, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Pierre-Laurent

2023년 12월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 12월 6일
Cher Pierre-Laurent,Un grand merci pour votre note vers Sofitel Le Grand Ducal. Nous sommes ravis que vous avez passé un beau séjour parmi nous et nous sommes heureux de vous accueillir dans un futur proche. Chaleureusement,

10/10 - 훌륭해요

Raquel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Fernando López Lens General Manager. 님, 2023년 11월 12일
Dear Raquel,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future. Sincerely,

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top class hotel just outside centre of city but close enough to walk to most sights. Nice check in member of staff who showed me how to get to the sight i had booked for. Was given a bowl of fruit when i had got to my room. Restaurant and bar staff were friendly. Room was very spacious with comfortable bed , large tv screen and complimentary soft drinks in the mini bar. Lots of choice for breakfast including smoked salmon ! View from the 8th floor restaurant was fantastic looking over the city. I would stay at this hotel again when visiting Luxembourg.
2023년 10월에 5박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 11월 8일
Dear Peter,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal. We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 - 훌륭해요

Timo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent in every way
2023년 10월에 3박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 10월 31일
Dear Timo,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

alexander 님, Norton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful view from the 8th floor restaurant, very clean and modern rooms and an attentive lobby staff.
2023년 10월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 10월 17일
Dear Alexander, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Georgia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Transport close and walkable
2023년 10월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 10월 10일
Dear Georgia,Thank you for taking the time to rate your experience in our hotel Sofitel Luxembourg le Grand Ducal. We are delighted to know that you appreciated our stay with us and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens,General Manager.

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could not have asked for more!
As a solo traveler, I was delighted with the service, style, comfort, location and staff at this exceptional hotel. When traveling for pleasure, I look also for restaurants and shopping nearby and safe surroundings. This Sofitel hotel has it all. Plus, Luxembourg is a lovely city.
2023년 10월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 10월 10일
Dear Judith,It is a real pleasure for us to receive such a positive review, to learn that you appreciate our good location. Your mention of the room being comfortable is much appreciated and it makes us really glad to see a happy guest. We are definitely looking forward to seeing you again in the near future.Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Kerill

2023년 9월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 9월 25일
Dear Kerill,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Sally

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fantastic hotel within a few minutes walk of the old town. Rooms were spacious and the bed was comfortable. The 8th floor restaurant and bar was really good with an amazing view.
2023년 9월에 1박 숙박함
답변 제공: Fernando López Lens, General Manager 님, 2023년 9월 23일
Dear Sally,It is a real pleasure for us to receive such a positive review, to learn that you appreciate our good location and enjoyed our bar and restaurant view. Your mention of the room being comfortable along with the bed is much appreciated and it makes us really glad to see a happy guest. We are definitely looking forward to seeing you again in the near future.

4/10 - 별로예요

Gunnar

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 9월 18일
Dear Gunnar, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We deeply apologize to hear that our services facilities did not meet your expectations. Our team is committed to providing exceptional service, and we regret that we fell short of your expectations on this stay. We hope to have nevertheless serve you better in the near future and remain at your disposal, should you have any enquiries. Warm regards, Fernando López Lens General Manager

10/10 - 훌륭해요

Raquel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 9월 18일
Dear Raquel,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

8/10 - 좋아요

Arindam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property. But one problem is my room Wi-Fi hardly worked. I did not complain as I was making do with my mobile , bu this is a very big problem. Otherwise the property is excellent i every other way.
2023년 9월에 2박 숙박함
답변 제공: Sincerely, Fernando López Lens General Manager. 님, 2023년 9월 13일
Dear Arindam,Thank you for your warm feedback following your stay at Sofitel Luxembourg Le Grand Ducal. It is rewarding to know that your stay with us was enjoyable.Rest assured that we took good note regarding your comment about the wi-fi. This will be internally discussed for improvement.We are looking forward to welcoming you again in the near future.Sincerely, Fernando López Lens General Manager.

10/10 - 훌륭해요

Paul

2023년 9월에 1박 숙박함
답변 제공: Fernando López Lens, General Manager 님, 2023년 10월 4일
Dear Paul,Thank you for taking the time to rate your experience in our hotel Sofitel Luxembourg le Grand Ducal. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager.

10/10 - 훌륭해요

BEATA

2023년 8월에 1박 숙박함
답변 제공: Sincerely, Fernando López Lens General Manager. 님, 2023년 9월 6일
Dear Beata,Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.

10/10 - 훌륭해요

Anna

2023년 8월에 3박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 30일
Dear Anna,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 28일
Dear Rita, Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótima estadia
Muito boa estadia, hotel super agradável Staff do café o melhor
2023년 8월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 28일
Dear Mario,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 8월에 4박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 28일
Dear Stephen, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 22일
Dear Peter,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Valérie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour très agréable
Accueil très professionnel, hôtel confortable avec une vue exceptionnelle !
2023년 8월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 21일
Chère Valérie, Nous vous remercions pour votre chaleureux retour que nous ne manquerons pas de partager avec toute notre équipe et nous espérons avoir le plaisir de vous accueillir de nouveau dans un futur proche. Cordialement, Fernando López Lens, General Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 21일
Dear Daniel,Thank you for taking the time to give us your excellent rating. We are thrilled that your experience at Sofitel Luxembourg Le Grand Ducal met all of your expectations and we do hope to have the pleasure of welcoming you again in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

p

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 16일
Dear p, Thank you for your feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel lovely stay for me and my family (2 teenagers). Parking a little expensive and inconvenient but loved the beds and hospitality !
2023년 8월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 14일
Dear Brian,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal.We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 14일
Dear Daniel, Thank you for your feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Cecilia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel. Not far from the City Center. The virw from the roof top was amazing. Food/service good.
2023년 8월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 14일
Dear Cecilia,Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to see that your stay went well and hope to have the pleasure of welcoming you again.Best regards, Fernando López Lens General Manager

10/10 - 훌륭해요

RENATO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay, nice room, clean room and confortable bed. I would stay here again. Recommend
2023년 8월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 8일
Dear Renato,Thank you for leaving such a great rating and review after your stay at Sofitel Luxembourg Le Grand Ducal.We could not be happier to read such amazing comment and that you really appreciated your stay with us. We will make sure to pass on your very kind words onto our Ambassadors.It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon.Sincerely,Fernando López LensGeneral Manager

10/10 - 훌륭해요

Marina

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really love this hotel. The location, the service, and our room - everything was great. The restaurant and the bar on the 8 floor is the best place in the city to look at Luxembourg from above!!!
2023년 8월에 3박 숙박함
답변 제공: Fernando López Lens, General Manager 님, 2023년 8월 7일
Dear Marina, Thank you for sharing your feedback about your recent stay at Sofitel Luxembourg Le Grand-Ducal. We are delighted to hear that you enjoyed your overall experience with us and that our hotel's location, comfortable rooms, and amazing service left a positive impression on you. We are especially thrilled to know that the level of service you received surpassed your expectations. From the smooth check-in process to the efficient room service and attentive service in our bar and restaurant, we strive to provide our guests with a flawless and memorable stay. Your kind words regarding the service are greatly appreciated and will be shared with our entire team. Once again, thank you for choosing Sofitel Luxembourg Le Grand-Ducal, and for taking the time to share your experience. We truly appreciate your feedback, as it helps us to continuously improve our services and facilities. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Sincerely, Fernando López Lens, General Manager

10/10 - 훌륭해요

Sheri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second stay and love it! Breakfast lovely.
2023년 7월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 2일
Dear Sheri, Thank you for your perfect rating after your recent experience with us at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams. Thank you for staying with us and we look forward to seeing you again. Sincerely, Fernando López Lens, General Manager

10/10 - 훌륭해요

Thomas

2023년 7월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 8월 21일
Dear Thomas, Thank you for your perfect rating following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Bruno Pascal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 7월 31일
Dear Bruno Pascal, Thank you for your perfect rating after your recent experience with us at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams. Thank you for staying with us and we look forward to seeing you again. Sincerely, Fernando López Lens, General Manager

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff. Loved our room. For those who can walk, a great location to everything you need. Excellent bed and shower. Luxury space. I would definitely recommend! (Small things, for me the room was a little warm; perfect for my husband. Internet worked fine for my work meetings but is a tad slow.)
2023년 7월에 4박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 7월 17일
Dear Kimberly, Thank you for choosing to stay at Sofitel Luxembourg Le Grand Ducal, and for taking the time to share your experience with us. We are delighted to hear that you had an enjoyable stay overall and that you found our staff to be amazing. Providing exceptional service is always our top priority, and we are glad to know that we met your expectations.We appreciate your recommendation and are grateful for your kind words. Your satisfaction means a lot to us, and we are thrilled that you would recommend our hotel to others.Once again, thank you for your feedback. We value your patronage, and we hope to welcome you back to Sofitel Luxembourg Le Grand Ducal for another memorable stay.Best regards, Fernando López Lens General Manager

8/10 - 좋아요

Marcus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay and the view from our room; however, the WiFi was horrible and we couldn’t get the Smart apps to work on the smart TV.
2023년 7월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 7월 10일
Dear Marcus, Thank you for taking the time to give us your feedback following your experience at Sofitel Luxembourg Le Grand Ducal. Please rest assured, we have well noted your feedback and will follow up accordingly with our departments accordingly as we wish to continuously improve the quality of our facilities and services. It is our hope to nevertheless serve you better in the near future. Best Regards,Fernando López Lens General Manager

10/10 - 훌륭해요

Alexandre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente em todos os aspectos!! Localização, staff, cafe da manha, conforto, a cama é sensacional!! Voltaremos com certeza
2023년 7월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 7월 10일
Dear Alexandre, Thank you for your perfect rating after your recent experience with us at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams. Thank you for staying with us and we look forward to seeing you again. Sincerely, Fernando López Lens, General Manager

8/10 - 좋아요

marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 6월 28일
Dear Marc, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to see that your stay went well and hope to have the pleasure of welcoming you again.Best regards, Fernando López Lens General Manager

10/10 - 훌륭해요

Kirsten

2023년 6월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 6월 13일
Dear Kirsten, Thank you for your feedback following your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to know that our services and facilities met all your expectations and do hope to have the pleasure of welcoming you again in the near future. Best regards, Fernando López LensGeneral Manager

10/10 - 훌륭해요

Christoph 님, Norwood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Fernando López Lens - General Manager 님, 2023년 6월 2일
Dear Mr Christoph, Thank you for your perfect rating after your recent experience with us at Sofitel Luxembourg Le Grand Ducal. We are thrilled to know that you truly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our teams. Thank you for staying with us and we look forward to seeing you again. Sincerely, Fernando López Lens, General Manager