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벨라 비스타 호텔 & 스위트스 여행 후기

3.5 out of 5
벨라 비스타 호텔 & 스위트스
2900 Candlers Mountain Rd, Lynchburg, VA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 472개" "
평점 8 - 좋아요. 1001개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 133개" "
평점 4 - 별로예요. 1001개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 38개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a delightful hotel. Great staff and breakfast. The only thing I could ask for is more pillows on the beds.
2024년 4월에 2박 숙박함
답변 제공: Linda 님, 2024년 4월 8일
Matthew thanks for the feedback.

10/10 - 훌륭해요

Leigh

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family had a wonderful stay at Bella Vista. The breakfast was fantastic! The staff was pleasant and helpful.
2024년 4월에 1박 숙박함
답변 제공: Cheryl T, 님, 2024년 4월 6일
Thanks Leigh for the wonderful review! Hope to see you next time you are in Lynchburg.

10/10 - 훌륭해요

Buddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Linda 님, 2024년 3월 21일
Hello Buddy, we are glad you enjoyed yourstay. Thanks for the feedback.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place for us to stay for a hockey tournament! Beautiful inside and very clean
2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2024년 3월 14일
Jordan I'm glad you like the Hotel and thanks for the feedback

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is going thru extensive renovations. No noise but no real amenities. Restaurant only serves buffet breakfast which is set out and left. The first days in our stay my husband and I didn’t encounter another guest. It was like deserted. We wanted to switch to a suite but were told they were full. Strange cause our car was the only one in the parking lot other than the workers. We chose this hotel because we stayed there 15ish years ago when it was the kirkley. And a lot has changed. As of right now there is no bar, no soda machine or anywhere in the hotel to get a snack after breakfast ends at 11am. The room we were given was spacious to the point of being sparse. No art on the walls. A area where curtains should go but no curtains just blinds. The room seemed so empty that the bathroom being so small that I could put my feet up on the tub as I sat on the toilet AND brush my teeth in the sink at the same time was comical if it wasn’t so claustrophobic. The staff were awesome and the bed was very comfortable. I’m sure once it’s completed it will be great. So far the renovations seem very “trendy”.
2024년 2월에 3박 숙박함
답변 제공: Linda 님, 2024년 2월 6일
Lisa we appreciate your feedback.

10/10 - 훌륭해요

jilly

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and beautifully put together, my daughter was impressed
2024년 1월에 1박 숙박함
답변 제공: Linda 님, 2024년 2월 6일
Jilly, thanks for the feedback and tell your daughter that we are glad we impressed her and come back to see us

4/10 - 별로예요

Karl

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
First time staying here. Sadly the cons outweigh the pros. The staff was friendly and helpful. The lobby and the common areas were very nicely decorated and clean. The room itself was very spacious and the bath towels were very large. Everything else is a con. Although the room was large it was missing a full length mirror and the furniture felt too small for the room, including the TV. The refrigerator in the dresser was too large and the door wouldn’t close. The beds were extremely uncomfortable, one step above sleeping on the floor. In addition the beds have a metal frame that makes a loud noise if you accidentally kick it, which was great when someone got up to go to the bathroom in the middle of the night. One of the comforters also had stains on it. Although there was a physical vent in the bathroom it was not connected to anything and therefore didn’t turn on. The lobby had no water or coffee/tea set up except for breakfast time. The breakfast was very limited, which wasn’t so bad, except the juices were watered down. The gym also had no water. I’m not sure if they are still under construction but there were signs that things were incomplete such as a large tarp hanging in the eating area. Finally, the wifi was barely usable.
2024년 1월에 2박 숙박함
답변 제공: Kearra 님, 2024년 1월 29일
Thank you Mr. Suter for your feed back and we take your concerns very serious. We hope to see you back again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Kearra 님, 2024년 1월 29일
Thank you for your positive feed back James we hope to see you soon !

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Fabulous hotel....BUT
When you walk into the Bella Vista you feel as though you have walked into a five star luxury hotel. The decor is spectacular. Check in was seemless. Linda was very sweet, informative and funny. Our room was spacious and clean. I absolutely loved the decor and amenities. Although the water was cold, the pool was great. I loved that the pool goes from 3 ft to 6ft and is long enough to really swim. Towels on the pool deck would be nice touch. Our problem was the bed. Both, my teen daughter and I, had a miserable night. The mattress is very firm. Too firm!!! I was sore for a couple of days after our stay. After I checked out, I was waiting for my daughter to come back to pick me up. Leah at the front desk was so kind and helpful. I have to add that breakfast the next morning was very good. So much so that my daughter said, "Yep, we are just going to have to bring a mattress topper the next time we come." LOL
2024년 1월에 1박 숙박함
답변 제공: Linda 님, 2024년 1월 20일
Hello Lori, I'm glad you enjoyed your stay. Please come to use soon. Thanks for the feedback.

10/10 - 훌륭해요

Brittany

2024년 1월에 1박 숙박함
답변 제공: Cheryl T, 님, 2024년 1월 17일
Thank you for the great review Brittany! We appreciated you taking the time to review the Bella Vista Hotel and Suites. Hope to see you again next time in Lynchburg.

10/10 - 훌륭해요

Jamie

2024년 1월에 1박 숙박함
답변 제공: Cheryl T, 님, 2024년 1월 17일
Jamie thanks for the wonderful review! We appreciate your feedback. Hope to see you again soon.

10/10 - 훌륭해요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very nice. The staff was friendly. The amenities were adequate.
2024년 1월에 2박 숙박함
답변 제공: Linda 님, 2024년 1월 9일
James, I'm glad you enjoyed your stay with us.Thanks for the feedback.

6/10 - 괜찮아요

Axl

가족 여행
좋아요: 직원 및 서비스
The queen size beds seemed to be small, the room was a little dirty, and there was no shower soap or shampoo. The breakfast was decent.
2024년 1월에 1박 숙박함
답변 제공: Linda 님, 2024년 1월 9일
Axl, thanks for the feedback

6/10 - 괜찮아요

Pouria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Beds were uncomfortable
2023년 12월에 2박 숙박함
답변 제공: Linda 님, 2024년 1월 9일
Pouria, thanks for the feedback.

8/10 - 좋아요

Pamela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We were happy with the hotel overall but there were two VERY disappointed little girls that didn't get to swim. 😔
2024년 1월에 1박 숙박함
답변 제공: Linda 님, 2024년 1월 9일
Pamela ,thanks for the feedback. Sorry that the pool was during your stay for cleaning.

8/10 - 좋아요

Demond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 28일
Demond, thanks for the feedback

10/10 - 훌륭해요

anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome Stay
I appreciate Linda and I forgot the other young lady for being so courteous and recognizing my previous stay and concerns. Both are an asset to your hotel. Very welcoming and friendly. Room was in order this stay. Thank you
2023년 12월에 1박 숙박함
답변 제공: Linda and Kearra 님, 2023년 12월 24일
Anthony, we appreciate your feedback. If there is anything that we can do for you during your stay please don't hesitate to ask . Happy Holidays

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Christmas trees and all decorations outdoors were beautiful and elegant and tastefully designed!! I was able to visit Santa too!!! The rooms were exceptionally clean to where I was not afraid to walk around in bare feet!!! The free breakfast was lacking however.
2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 22일
Deborah thanks for the wonderful review! Glad you were able to visit Santa and enjoy the Christmas decorations!Will pass along your feedback on breakfast. We hope to have the restaurant open soon.Thank you!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionists we're always available and smiling
2023년 12월에 2박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 22일
Thanks Linda for the great review. Our guest service agent will love to hear they did a great job! Thank you!

8/10 - 좋아요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was clean and well decorated
2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 17일
Thanks Veronica and for the feedback

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Ver friendly staff. Place was decorated amazingly for Christmas. Good value for sure.
2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 16일
Hello. I'm glad you enjoyed your stay and the decorations Thanks for the feedback.

10/10 - 훌륭해요

Carrie

2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 14일
Carrie thank you for your wonderful review! Thanks for staying with us at the Bella Vista Hotel & Suites. Hope you will stay with us again in the future.

8/10 - 좋아요

Robin

2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 12일
Robin, Thanks for staying with us and thanks for the feedback

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 12일
Joseph, Thanks for staying with us and thanks for the feedback.

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was very close to LU and a good stay for the price. Hotel was remodeled but you could still tell it was an older facility. Rooms were large, clean and decorated nicely. Good price for an overnight stay.
2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 11일
Hey Jonathan thanks for your great review and providing your feed back. Hope we will see you again soon!

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the feel of the hotel. Very clean and inviting. Great breakfast!!!!
2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 11일
Sarah thank you for the great review! Glad you enjoyed breakfast and your time at the Bella Vista Hotel & Suites. Come again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Poor service from staff
For over an hour a family and a large party blasted music loudly with their door open and their kids running around while they kept yelling down the hall at them. The staff clearly knew the party because they were also hanging out with them in the lobby. Mind you this was from 10 to 11 pm and nobody on staff addressed this issue. We finally decided to leave at 1115 pm and drive over an hour home because of how loud it was. Even when we walked out the front door i could hear the music from the other end of the hotel. Last time staying here ever.
2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 11일
Anonymous thank you for providing your feedback on your recent stay. Clearly we didn't provide you with a great experience. I will be retraining the guest service agents for handling noise complains so this doesn't happen again. Would love to speak about your recent stay. Please call me 434-237-6333.

8/10 - 좋아요

Shanta

2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 11일
Shanta thanks for taken the time to provide your feedback and give us a great review! Hope to see you again soon.

10/10 - 훌륭해요

Amy

2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2024년 1월 4일
Amy , thanks for the feedback

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Very nice hotel. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 8일
Thank you so much for the wonderful review! Hope to see you again soon!

10/10 - 훌륭해요

Junior Francois 님, Columbia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect
2023년 11월에 3박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 8일
Thanks Junior Francois for the great review! Glad you had a perfect stay! Looking forward to seeing you again.

6/10 - 괜찮아요

Judy

좋아요: 편의 시설/서비스
The room was not available at checkin. The room was available at 6pm.
답변 제공: Linda 님, 2024년 2월 9일
Judy I see that your stay was in November of 2023. Sorry that room wasn't ready at check in but please come back and stay with us again things as changed now at the hotel.

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel hires and protects their thief employees
November 4 , 2023 around 12:30 pm we checked (myself , wife and son) into the Bella vista hotel for one night stay. we had left to attend my son's football game and returned tot he hotel around 4:30 pm. We all had settled into the hotel room I emptied my pockets which included a pocket flashlight, wallet and folded bills of cash which was the amount of 1200 dollars on the dresser next the tv, along with my sunglasses and cigarettes' and lights. I then took and shower and changed clothes, then picked up my sunglasses, lighter and cigarettes' and exited the room to smoke a cigarette at the designated smoking area in front of the building. my wife and son also left the room about 1 minute after me to go down to the front desk to ask for more towels and go out to my vehicle and grab some more of our belongings. We then returned to the room and noticed some had entered the room and dropped off the towels we requested in the bathroom, which was in the back of the main bedroom. after about a half hour passes of waiting on a uber to pick us up, I then realized my money was no longer on the dresser where i had left it. We searched the room and we couldn't find it anywhere to make sure we were not mistaken about the money being stolen from the room. my wife went tot he front desk and told the receptionist what had happened and was meet with the shift supervisor. the supervisor then had an attitude with my wife and explained that has never happened. when then called the police to file
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean comfortable rooms staff very friendly and helpful
2023년 11월에 2박 숙박함
답변 제공: Linda 님, 2023년 12월 5일
William, thanks for the feedback

10/10 - 훌륭해요

Jacob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff
2023년 12월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 5일
Jacob , thanks for the feedback

6/10 - 괜찮아요

Brian 님, Brunswick

출장 여행
별로예요: 편의 시설/서비스
Restaurant was shut down, breakfast buffet was ok but scattered around and the worst part was the pool was ice cold. Rooms were ok but the caulking looked amateur at best. Basically this is a motel with lipstick on a pig. would not stay here again
2023년 11월에 2박 숙박함
답변 제공: Linda 님, 2023년 11월 30일
Brian, thanks for the feedback

8/10 - 좋아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy staying at Bella Vista. The staff are very friendly and accommodating, especially Linda. There are a few improvements they could make that would change my rating to excellent like, creating better sound barriers through the room doors, cleaning the water up in the pool area, putting a mattress topper on the beds so they don't feel so firm, and putting a full length mirror in the rooms. In spite of those improvements, though, I would/will DEFINITELY stay there again. I look forward to seeing the continued renovations. Keep up the good work, Bella Vista. Don't get comfortable with just being a "good" hotel. There's potential for GREAT!
2023년 11월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 11월 29일
Thank you Terri for the great review. The staff here loves to hear that they did a great job so will be passing your comment along to them. We appreciated your feedback on your improvement ideas I will also be passing those along as well. Look forward to your next stay!

10/10 - 훌륭해요

Tamara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Rooms
2023년 11월에 2박 숙박함
답변 제공: Cheryl T, 님, 2023년 11월 28일
Tamara thank you for taking the time to give the Bella Vista & Suites a great review! Glad you enjoyed your stay!

10/10 - 훌륭해요

Christine

아이를 동반한 가족 여행, 가족 여행
Great stay (as usual). Breakfast was amazing.
2023년 11월에 3박 숙박함
답변 제공: Cheryl T, 님, 2023년 11월 28일
Christine thanks for the wonderful review. Glad to have you stay with us again!

10/10 - 훌륭해요

Nicole

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was tremendous . So kind and attentive. The hotel just went through a renovation . It’s very pretty . The restaurant/bar area is still not open as of November 2023. It’s expected to be back open in December . The only minor call outs would be the coffee (not great ) and the bed bases are made of a hollow metal . You constantly accidentally kick it. It bangs like a gong . Overall a GREAT value .
2023년 11월에 3박 숙박함
답변 제공: Cheryl T, 님, 2023년 11월 28일
Thanks Nicole for the great review and wonderful comments on our staff. They love to hear that they are doing a good job. Thanks for feed back on coffee I will pass along. I do know what you are talking about with the bed bases however I do like the idea that items can't be hiding under the bed. Look forward to seeing you again!

8/10 - 좋아요

Edythe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good price
2023년 11월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 11월 28일
Thanks Edythe for the great review and your feedback! Hope we see you again next time you are in Lynchburg.

4/10 - 별로예요

Erika

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
At 7 pm there was no hit lot neither in the tub nor wash basin. Tried calling the reception and phone didn’t work. Called from private phone line and the receptionist indicated to run bath tub water for 15 minutes. Did that and never worked. That was the disappointing matter. The receptionist was very courteous. Everything else was very good but no hot water after a long trip was disappointing.
2023년 11월에 1박 숙박함
답변 제공: Linda 님, 2023년 11월 22일
Erika, we took care of the water issue and you had hot water that morning. Sorry for the inconvenience

8/10 - 좋아요

Dallas 님, Greenville

좋아요: 청결 상태, 직원 및 서비스
Overall this hotel is fine. They are remodeling it but my room was very bare, the bed was uncomfortable and they only offer PlutoTV so no real tv. I think the hotel is fine as a 2/3 star hotel.
2023년 11월에 2박 숙박함
답변 제공: Linda 님, 2023년 11월 20일
Dallas , We do have regular tv as well. If you decide to come back to stay with us please ask the front desk how to go to regular tv channels. Thank you for your feedback.

6/10 - 괜찮아요

Mickey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is older but they are renovating it and it will be nice once completed. Still a work in progress
2023년 11월에 3박 숙박함
답변 제공: Linda 님, 2023년 11월 19일
Hi Mickey, thanks for the feedback

8/10 - 좋아요

anthony

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great. Floors are always dirty with food crumbs and dust
2023년 11월에 2박 숙박함
답변 제공: Linda 님, 2023년 11월 19일
Anthony, sorry that your stay was not pleasant. If you decide to stay with us again please inform the Front Desk that about your issue and we will be glad to help with your issue.

10/10 - 훌륭해요

Joe

2023년 11월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 12월 8일
Thanks Joe for the wonderful review! We appreciate your feedback. Hope to see you again soon!

8/10 - 좋아요

Rush

연인과의 여행
The room had no carpet, so had a cold feel to it. Key cards worked inconsistently. Outer and inner sink areas were nice.
2023년 11월에 1박 숙박함
답변 제공: Cheryl T, 님, 2023년 11월 17일
Thank you Rush for your feedback. I understand about the carpet it is more less a personal preference. Some think it is cleaner than carpet. Sorry that you had a problem with the keys working inconsistently. Hope you will come back and see us again.

10/10 - 훌륭해요

Nathen

2023년 11월에 1박 숙박함
답변 제공: Linda 님, 2023년 12월 7일
Nathen, thanks for the feedback

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean & spacesus only thing missing was kitchen towel. breakfast was good with enough hot & cold items
2023년 11월에 2박 숙박함
답변 제공: Linda 님, 2023년 11월 14일
Thanks for the feedback

10/10 - 훌륭해요

Eduarde

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Linda 님, 2023년 11월 12일
Eduarde, thanks for the feedback.