Hi Ann, Thank you for taking the time to provide feedback about your recent stay at our Motel. We value your input and sincerely apologize for the inconveniences you experienced during your visit. Your comments are important to us as we strive to improve our services and facilities.We are glad to hear that you found the renovated room to be aesthetically pleasing. However, we apologize for the inconvenience caused by the impractical placement of the basin outside the bathroom and the tripping hazard in the wet area. Your feedback will be taken into consideration for future renovations to ensure a more functional layout for our guests.We are genuinely sorry to learn about the presence of tiny ants in your room. Maintaining cleanliness and providing a pest-free environment is a top priority for us. We apologize for any lapses in our usual high standards and assure you that we will investigate this issue thoroughly to prevent any recurrence.Regarding your interaction with our receptionist, we are disappointed to hear that you felt your concerns were not taken seriously. Our team is usually known for their attentiveness and friendly demeanor, and we regret that this was not your experience. We will address this matter internally to ensure better communication and a more welcoming environment for our guests in the future.Furthermore, we apologize for the confusion regarding your payment. It is our responsibility to handle payments accurately, and we regret any inconvenience caused by the error. We appreciate your understanding and are glad that the situation was resolved promptly upon providing evidence of your payment.We appreciate your feedback and take it seriously. We understand your decision not to stay with us again, but we hope you might reconsider in the future. We would welcome the opportunity to make it up to you and provide you with an improved experience that reflects the high standards we strive for.Thank you once again for bringing these matters to our attention. We value your patronage and hope to have the chance to serve you better in the future.

Thank you for sharing your feedback about your recent stay at our property. We appreciate your honesty and apologize for any shortcomings you experienced with our staff during your visit.Providing exceptional customer service is of utmost importance to us, and we regret that you found our staff to be ordinary. We strive to ensure that every guest feels welcomed, valued, and well-assisted throughout their stay. It's disappointing to hear that we fell short of your expectations in this regard. We genuinely appreciate your feedback. We value your patronage and hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we have made.Thank you for choosing our property, and we look forward to the possibility of serving you better during your next stay.

Hi, thank you for your review & feedback. The curfew is only to stop people from making loads of noise outside other peoples rooms, just to have some respect for people sleeping & the dish washing is to stop people from leaving dirty plates all over the rooms & just to rinse off, our cleaners wash the dishes in our dishwasher. The Casa Nostra Team

Hi Karen, thank you for your review, great to hear you enjoyed your short stay

Thank you for your review

Hi, thank you for your review

Hi Henric, thank you for the great rating. Regards, Vicky

Hello Patrick,Thank you for your great review on Casa Nostra Motel Mackey.I will advise the team of their daily effort. Safe travels, Frances

Hello Danielle,Thank you for your review. Yes, we did have issues with booking system, must apologize.Safe travels from the team @ Casa Nostra Motel Mackay.

Hello Ian,Thank you for your review, great to read you had an enjoyable stay.Cheers from the team @ Casa Nostra Motel Mackay

Thank you, David , I will let the team know.Cheers, Frances

Geoff,We appreciate your review. Cheers from the team @ Casa Nostra Motel Mackay

Hello Kate,Thank you for your kind words. We all work hard as a team, glad you appreciated our motel.Safe travels,Frances

Hello Daniel,Thanks for your feedback, much appreciated. Will advise team of positive review.

Hi Paula, Thank you for your feedback, much appreciated. Hope to see you again. Cheers from the team @ Casa Nostra Mackay

Hi David, We appreciate your review, we work hard to please our guest. Hope to see you again, from the Team @ Casa Nostra Mackay

Hello David, thank you so much for taking the time to write a review on your stay. Hope to see you another day, don't forget we also have Casa Nostra Rockhampton, it's a must on rural setting.

Hello Matthew, Much appreciate taking the time to write a review. Hope to see you again. From the team @ Casa Nostra Mackey

Thank you. Hope to welcome you back to Casa Nostra Motel Mackay again soon. Regards, Casa Team

Hi Holly, Thanks for the feedback. We really appreciate your kind words. We look forward to welcoming you back next time you are in Mackay. Regards, Reception.

Thanks for the score Morena, we greatly appreciate it. Look forward to welcoming you back next time you are back in Mackay.

Hi David, Thank you for your review score, it has made our day. It was our pleasure to host you. We welcome you back when you are next in Mackay. Regards, Staff - Casa Nostra Motel Mackay.

Hi Andrew, Thank you for your kind words it has made our day. It is an amazing team to be a part of and our pleasure to host you. We welcome you back when you are next in Mackay. Regards, Staff - Casa Nostra Motel Mackay.

Thank you David for your Review. It is always pleasing to hear that our team is doing great work. Look forward to welcoming you back next time you are in Mackay. Regards, Casa Nostra Motel Mackay Team.

Thank you for your kind comments and staying with Casa Nostra Motel Mackay. Look forward to welcoming you back when you are next in Mackay. Regards, Jason & Lisa

Sorry to hear about your experience.