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힐튼 가든 인 메이컨 / 머서 유니버시티 여행 후기

3 out of 5
힐튼 가든 인 메이컨 / 머서 유니버시티
1220 Stadium Dr, Macon, GA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 555개 이용 후기 중 336개" "
평점 8 - 좋아요. 555개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 555개 이용 후기 중 41개" "
평점 4 - 별로예요. 555개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 555개 이용 후기 중 7개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

HYEYIN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리한 호텔
가격대비별로. 위치때문에 선정

10/10 - 훌륭해요

Tacarra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely grounds
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Michelle

연인과의 여행
좋아요: 직원 및 서비스
The reception area looked great! However, our rroom left a bit to be desired. The carpets were not very clean, especially next to the A/C unit. The foyer light worked when it wanted. The A/c kept shutting itself off, not just in “down mode” but completely off. Try shower curtain rod was bent so that the curtain would not close on either end, leaving a puddle on the floor from the shower. Front desk was friendly and helpful. They were great!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Beautiful and safe place for walking. The stay is consistently good. Didn’t get 5 stars for cleanliness as there was some scuzz on table between beds.
2024년 3월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2024년 4월 10일
Eileen,Thank you for taking the time to write a review after your last visit with us. Sorry we missed something on your nightstand but I will share this with the housekeeping team to ensure it is not missed in the future. Please do come and see us again!Hospitably,

10/10 - 훌륭해요

Patricia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice accommodation, close to the hospital which I needed
2024년 3월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2024년 3월 21일
Patricia,II am glad you found our accommodations good for your stay. I do hope you are able to come back some time and enjoy Macon has to offer when you don't have to visit the hospital. Hope all is well!Hospitably,

8/10 - 좋아요

Justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed staying here even though for only one night the area was incredibly nice. The only negative in the entire property was that the television did not work properly. Other than that excellent day.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kirk

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Jonathan Andre 님, 2024년 3월 21일
Kirk,Thank you for the Five-Star Review! We appreciate you taking the time to rate your stay. We do hope you come back and visit us again the next time you are in the Macon area.Hospitably,

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always like staying at this property when visiting my daughter at college. Friendly staff and clean rooms!
2024년 2월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2024년 3월 21일
Kimberly,Thank you so much for the five-star review! I am glad you have found you home away from home when visiting Mercer University. We hope to see you again soon! Don't forget family Weekend, September 21 and 22!Hospitably,

10/10 - 훌륭해요

Robert 님, Asheville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff - Especially Erica!
2024년 1월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2024년 3월 21일
Robert,Thank you for giving us five-stars and for calling out Erica as being a great associate! We will be sure to share this with her. Please come and see us again soon.Hospitably,

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2024년 3월 21일
Mark,Thank you so much for the 10 out of 10! We appreciate your confidence in us and hope to welcome you back through our doors again soon!Hospitably,

10/10 - 훌륭해요

Lisa Anderson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michelle

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Selina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and the staff provided excellent customer service.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel
The hotel was under staff and when you wanted to get something g from the bar the bartender was not there. Only one person at the check in desk for it to be a weekend and unable to leave the desk to find the bartender. The light switch for the lamp by the bed did not work and it gives the room limited lighting it makes the room seems dark.
2023년 12월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 12월 18일
I apologize for the issues you had while you were here. I am not sure why the bartender was not available; however it is customary to have one person working the desk. They should have been able to assist you with a drink as well. I do again apologize they were not available for you. If you let us know what room you were in we can address the issue you had with your desk lamp. I am sorry this was not fixed prior to your arrival. Please do come and see us again the next time you are in town. Hospitably,

10/10 - 훌륭해요

leigh a

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not worth the price of the room, to many other Hotels cheaper that offer more.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Madison

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, and bonus points for being pet friendly!
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Danna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property could use updating and cleaning. Not excellent like the reviews stated…
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ronnie

2023년 10월에 1박 숙박함

8/10 - 좋아요

Aileen

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The front desk clerk when we checked in around five was totally rude. Unfriendly rolled her eyes. I was amazed at the lack of customer service checking in. She should not be at the front desk.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Bryan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was not free.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Douglas

가족 여행
별로예요: 직원 및 서비스
Hotel was ok, thin sheets. Just surfaced cleaned.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Kathy

2023년 9월에 1박 숙박함

4/10 - 별로예요

Erin

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스
The woman working at the front desk acted like we were bothering her. The room was on the warm side. The AC was very loud on and off all night. People loud in the hallway.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Bob

가족 여행
좋아요: 편의 시설/서비스
Well maintained property. Clean
2023년 9월에 2박 숙박함

8/10 - 좋아요

Denise

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Debbie

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Very comfortable and we were able to turn off a/c unit so I t was quiet too
2023년 7월에 1박 숙박함

8/10 - 좋아요

Harold Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Hot Water in the Shower
The only problem I had was cold water in the shower. Otherwise, the facilities were excellent, and the customer service was superb.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jonathan Andre 님, 2023년 7월 11일
Kristy,Thank you so much for visiting us and giving us a 10 out of 10! We appreciate the kudos!

8/10 - 좋아요

Bonnie

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Michele

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very friendly staff and clean property
2023년 7월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 7월 11일
Michele,Thank you for taking the time to rate us 5 out of 5! I am glad you found the staff to be friendly and everything clean. We look forward to welcoming you again!Hospitably,

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and plenty of free parking.
2023년 6월에 2박 숙박함
답변 제공: Jonathan Andre 님, 2023년 7월 11일
Kim,I am glad you found the hotel to be clean and didn't have any issues with parking. Please come back and see us again the next time your travels take you to the Macon area. Hospitably,

10/10 - 훌륭해요

Gregg 님, Loveland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Good value
2023년 6월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 7월 11일
Gregg, Thanks for the 5 out of 5! Glad you found our hotel to be a good value for you. Please come see us again!

4/10 - 별로예요

Jon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When I arrived I was ignored by the front desk while she was on her personal cell phone. Then when she final started to help me she said I didn’t have a reservation only to find out that I was already checked in. They checked someone else into my prepaid room. After resolving that they tried to tell me that I didn’t book a room with a king bed even tho I should her that I did. All she kept saying is that I booked through a 3 rd party and that what I get. At one point she actually shushed me and said she needed to think. It took a lot out of me dealing with her. For being a so called high end hotel they should have staff that can handle themselves better. I understand that this may have been a lot to deal with but they should be able to defuse the situation instead of escalating it.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Toneal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😃
2023년 6월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 6월 12일
Toneal,Thank you for the 5 out of 5! We hope you come and see us again soon!Hospitably

10/10 - 훌륭해요

Kayce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was great. A/C worked well. Staff was great. If you are going to a Mercer Sporting event. This is the place to stay.
2023년 5월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 6월 12일
Kayce,Thanks for the great review! We appreciate you staying with us and look forward to hosting you again!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good
2023년 5월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 6월 12일
Charles,Thanks for taking the time to give us a 5 out of 5 on Expedia! We look forward to you visiting us again!Hospitably

8/10 - 좋아요

sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mercer Graduation Weekend
Kind of pricey for an average room. Had to book for 2 nights they didnt allow just one night stay. Had a problem with billing. Reserved 2 rooms and upon check in was charged for 3 rooms. Cost of room was put on hold on my account. It did get straighten out within 3 days.
2023년 5월에 2박 숙박함
답변 제공: Jonathan Andre 님, 2023년 6월 12일
Sandra,I apologize for the issues you had during your graduation visit. We do have different booking and cancellation policies during graduation (and Homecoming) due to the high demand. I am glad we were able to get everything straightened out for you and again apologize for the inconvenience.

10/10 - 훌륭해요

Michel

2023년 5월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 6월 12일
Michel,Thank you for taking the time to rate us 5 out of 5 on Travelocity! Please come back and see us again soon!Hospitably,

8/10 - 좋아요

Dieu V

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Johnny

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The hotel was extremely noisy and felt as if it was overcrowded or booked by noise. Could not sleep at all. Guest above my room we’re running back and forth all night. The a/c fan would not stay on to help with the noise and when it did turn on it had a whining noise too. The staff upon check in obviously didn’t want to be there and that was first impression. The staff who checked us out with two bags of candy and deck of cards ($16?????) was very nice. Hotel room was clean!!!
2023년 3월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 3월 21일
Johnny,I am so sorry that you did not enjoy your recent stay with us. We would have been happy to look at moving you to a different room or asking the guests above you to be a little more quiet. Unfortunately, we cannot always know what is going on in rooms to help keep things quiet, but we can definitely help if the issue is brought to our attention. Again, I do apologize for the issues you had while you were here.Hospitably,

10/10 - 훌륭해요

Cassandra 님, Conyers

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding
2023년 3월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 3월 21일
Thank you for taking the time to take the time and rate your outstanding stay a 5 out of 5! We appreciate it Cassandra!

10/10 - 훌륭해요

Cornelius

2023년 2월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 3월 21일
Cornelius,Thanks for giving us 5 out of 5! We appreciate the feedback!

10/10 - 훌륭해요

Rhonda

2023년 2월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 3월 21일
Thank you for taking the time to rate us 5 out of 5 Rhonda! We appreciate it!

10/10 - 훌륭해요

dexter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast was awesome. Cant wait to return. Thank you so much
2023년 2월에 2박 숙박함
답변 제공: Jonathan Andre 님, 2023년 2월 24일
Dexter,Thanks for staying with us! I am glad you enjoyed your breakfast while you were here. We look forward to your return!Hospitably,

8/10 - 좋아요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The bathroom had only one light over the sink and was too dark in the shower. There was almost no counter space to put make-up or shaving stuff as the area around the sink was very small. The $40 "incidentals" fee that is placed on your account is ridiculous. I don't think I would stay here again.
2023년 2월에 1박 숙박함
답변 제공: Jonathan Andre 님, 2023년 2월 24일
Alison, It sounds like you were in a handicapped accessible room which does have less space on the vanity. I am sorry you did not have enough space for all of your items. Please make sure to ask for a standard room the next time you visit us. In order to allow our guests to charge things from the restaurant or Pantry to their rooms, we must establish credit at check in. If you do not charge anything to your room, the 40 goes back directly to your card. Please do give us another try and visit us again!Hospitably,

4/10 - 별로예요

Caron

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The beds were hard, room floor borders were dusty, shower corners moldy, shower curtain smelled sour, and price way too high considering the consolation of the room.
2023년 1월에 2박 숙박함
답변 제공: Jonathan Andre 님, 2023년 2월 24일
I am sorry you found some issues with your room. I can assure you that this is not the norm. All of the shower curtains and liners in the hotel were recently replaced so they are all now brand new! Please come back and give us another try!Hospitably,