Reserved/pd for one room king on line. Checked in and when got to our room it was a two bed double. Went back down to check in & was told it was all they had. Hotels .com still showed King rooms available??? Already paid so nothing we could do. Soap dispenser in shower missing, dirty wash cloth on top of shower curtain, shower wall surface cracked, bathroom sink barely drained. Will never stay at a Holiday Inn Express again! Front desk staff pleasant as possible under circumstances.