로비 좌석 공간

메인스테이 스위트 피치버그 - 매디슨 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 786개 이용 후기 중 425개" "
평점 8 - 좋아요. 786개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 786개 이용 후기 중 71개" "
평점 4 - 별로예요. 786개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 786개 이용 후기 중 21개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
It was very nice staying at this hotel. Good location, cozy environment. I enjoyed staying so much. I will willingly recommend this hotel to my friends.
답변 제공: martez 님, 2015년 9월 9일
We are glad you took time out of your busy schedule to give us feedback on the hotel. We are glad to see that you enjoyed a few of our amenities like the grocery store that isn't even 50ft away. I will inform the entire staff to keep up the good work so we can keep our guest cozy.Thanks Again.

10/10 - 훌륭해요

Lemario

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Lemario,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

10/10 - 훌륭해요

LASHUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear LASHUN,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

kenny

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Get place to stay
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we're thrilled that you enjoyed your time with us. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Christy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Christy,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were wonderful! I would highly recommend!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found the rooms wonderful. Your recommendation means a lot to us, and we truly appreciate it. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Chad

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a very wonderful and clean hotel close to everything we needed and wanted to do.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your feedback. We're thrilled to hear that you had a wonderful and comfortable stay with us. Providing a clean and convenient environment for our guests is our top priority, and we're delighted that we met your expectations. Should your travels bring you back to the area, we would love to welcome you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Michael,Thanks for the stay and great feedback by giving us a 5-star rating. It is encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 편의 시설/서비스
Location, very clean neighborhood, outstanding stay for 3 nights, great staff and breakfast. Plan to stay there next year same time.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We're thrilled to hear that you enjoyed our convenient location, clean facilities, outstanding staff, and breakfast offerings. It's wonderful to know that you plan to return next year! We look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find and away from noisy hwy
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Karen,Thank you for your feedback! We're glad to hear that you found our hotel easy to find and located away from the noisy highway. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태
Quick check in and clean
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 10일
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a quick check-in experience and found our hotel to be clean. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Joshua

출장 여행
Everything was fine but the bathroom. The bathroom cleaning left quite a bit to be desired and the shower/tub did not drain.
2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Guest,Thank you for choosing to stay with us. We're glad to hear that overall your experience was fine. However, we apologize for the issues you encountered with the cleanliness of the bathroom and the drainage in the shower/tub. Please rest assured that we will address these concerns with our housekeeping team to ensure that they are properly addressed. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rebekah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cleanest hotel I have stayed at in a very long time!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear Rebekah,Thank you for your wonderful feedback! We're thrilled to hear that our hotel's cleanliness exceeded your expectations. Providing a clean and comfortable environment is a top priority for us. We appreciate your kind words and hope to welcome you back for another exceptional stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place with so many s
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Craig,Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel. If there's anything specific you loved or anything we can improve on, please feel free to let us know. We hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Thomas 님, De Pere

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean property. Great suite. Only things are, no pool towels or garbage can in the pool area. Breakfast was a little cold
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Thomas,We appreciate your positive feedback about our clean property and great suites. Your comments regarding the pool area amenities and breakfast temperature are duly noted, and we'll take immediate action to address these areas for improvement. Thank you for bringing these to our attention. We hope to have the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there on a Saturday night. Staff was friendly and helpful. The room was clean. The place felt safe & well run even though it isn't an fancy place. We did not touch the kitchen or use the tv. Just the shower & slept. They do have coffee but did not have real cream, just the chemical Coffee Mate stuff. Breakfast was typical hotel food.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Guest,Thank you for taking the time to share your experience. We're pleased to hear that you found our staff friendly and helpful and that you felt safe during your stay. We apologize for the inconvenience regarding the coffee creamer and appreciate your feedback. We hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

RICHARD 님, APPLE VALLEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 2일
Dear RICHARD,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The facilities were very good. The one area I feel is in need of improvement is the breakfast .
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Mary,Thank you for your feedback. We're pleased to hear that you found the facilities very good. Your input about the breakfast is valuable, and we appreciate your suggestions for improvement. We're committed to providing a satisfying experience for our guests, and your comments help us in that endeavor. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kent

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Kent,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 - 괜찮아요

Jill

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Few pillows, room smelled of strong cleaning supplies/chemicals.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 29일
Dear Jill,Thank you for your great feedback. We apologize for any inconvenience caused by the limited number of pillows and the strong smell of cleaning supplies in your room. Your comments are valuable, and we will address these concerns to ensure a more comfortable and pleasant stay for our guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

John

2023년 12월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear John,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inviting
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 26일
Dear Rodney,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

8/10 - 좋아요

Traci

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 23일
Dear Traci,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

Josh

좋아요: 직원 및 서비스
Breakfast warming dishes didn’t work. Hot food was cold. Property needs some general maintenance.
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Josh,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sherry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to spend the night would recommend
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Sherry,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any specific comments or suggestions you'd like to share, feel free to let us know. We appreciate your recommendation, and we hope to welcome you back in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was great I was able to leave our dog while we celebrated thanksgiving with our family. I did make sure the front office staff had our phone number in case any one complained so I could come back- but looks like everything was fine.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Pam,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Allan

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Allan,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Christy

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 7일
Dear Christy,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and convenient.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Wendy,Thank you for acknowledging the cleanliness and convenience of our property. We strive to provide a comfortable and welcoming environment for our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience. We look forward to your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Neal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great employee saved our trip
The first employee we encountered when we stopped to see about a little bit of an early check in was incredibly rude! To the point we almost just went to another hotel. We decided to stop back later in the evening to check in when a new employee was on duty. She was incredible! Very helpful and extremely apologetic for the rudeness of the earlier employee. I would hire her in a heartbeat for my own company. The first employee I wouldn’t even give an interview to. She saved our business and we stay at this property yearly and because of her we will be back.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Neal,Thank you for your feedback. We sincerely apologize for the unpleasant experience with the first employee you encountered, and we're grateful that the second employee was able to provide the level of service you expected. Your feedback is valuable, and we'll address the issue with the first employee to ensure that such incidents do not happen in the future. We appreciate your understanding and hope to welcome you again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Laura,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Jennifer,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was very clean. The room was clean and comfortable, but loud. You could hear everything that went on in the hallways.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 4일
Dear Guest,Thank you for your feedback regarding your stay at our hotel. It's great to hear that you found the hotel and your room to be clean and comfortable. However, we apologize for the noise issue you encountered in the hallways. We will look into ways to improve sound insulation to ensure a quieter and more restful stay for our guests in the future. Your input is valuable to us, and we hope you'll consider staying with us again, giving us a chance to provide a more peaceful experience.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Scot

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Economical for a quick overnight. Nice breakfast options: warm eggs, ham, toaster for bread/english muffins, choice of juices, milk, or coffee. Cereal, waffles. Self serve. Friendly staff!
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Guest,Thank you for your stay. We're pleased to hear that you had a positive experience during your quick overnight stay. It's great to know that you found our breakfast options enjoyable and the staff friendly. Providing a convenient and comfortable experience is our goal, and your feedback is appreciated. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New owners and improved stays
Nice comfy hotel just on outskirts of city. Frequent stays here and see improvements routinely. Breakfast is bare essentials so plan on eating somewhere even though it is included.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Dan,Thank you for your stay. We appreciate your feedback and are delighted to hear about your positive experiences with our hotel. It's great to know that you find it nice and comfy, and we're glad to hear that you've noticed improvements during your frequent stays. We understand your comments about breakfast, and we'll continue to work on enhancing the offerings. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable bed linens and blankets.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 31일
Dear David,Thank you for your positive feedback! We're delighted to hear that you found our bed linens and blankets very comfortable. Ensuring a restful and cozy night's sleep is a priority for us, and we're thrilled that you enjoyed this aspect of your stay. If you ever return to stay with us, we'll strive to maintain this level of comfort for your continued satisfaction. Sincerely,Hotel Manager

10/10 - 훌륭해요

Laura

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 31일
Dear Laura, Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Joy 님, Broomfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is quiet and main areas look nice. Our room had a big spot/stain on the rug. The handicapped/accessible room on the 2nd floor was a long haul from the elevator. Overall, It is a nice large room with nice amenities.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 27일
Dear Joy,Thank you for your stay. We appreciate your feedback and are pleased to hear that the hotel is quiet with nice main areas and spacious rooms with good amenities. However, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

4/10 - 별로예요

Raul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Sin comentarios
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 26일
Dear Raul,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 - 훌륭해요

John 님, Chicago

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable beds. Spacious room and good lighting.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 25일
Dear John,Thank you for your feedback. Your satisfaction is our top priority, and we're pleased that you found the beds comfortable, the room spacious, and the lighting to your liking. We aim to provide a pleasant and relaxing environment for our guests, and your positive feedback is greatly appreciated. We look forward to welcoming you back and ensuring your next visit is just as comfortable and enjoyable.Sincerely,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 25일
Dear Guest,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

PAUL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Guest,Thank you for highlighting our great location. We're pleased that our hotel's location met your expectations. Your satisfaction is important to us, and we hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Dan

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Guest,Thank you for your perfect 10 out of 10 rating! We're delighted to have provided you with an exceptional experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Dawn

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice. My only suggestion would be bigger pillows.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 19일
Dear William,Thank you for your positive feedback! We're pleased to hear that you had a very nice experience during your stay. Your suggestion for bigger pillows is duly noted, and we'll consider it for future improvements to make your next visit even more comfortable. We appreciate your input and look forward to welcoming you back in the future. Sincerely,Hotel Manager

6/10 - 괜찮아요

Daniel

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 19일
Dear Daniel,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at this location many times. We recommend the stay.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 17일
Dear Charles,Thank you for being a loyal guest and for your recommendation! We truly appreciate your continued support and are delighted to hear that you've had positive experiences at our location over multiple stays. We look forward to welcoming you back on your future visits, and we'll continue to strive to provide you with excellent service and a comfortable stay. Your feedback means a lot to us, and we're grateful for your ongoing trust in our hotel.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Zaquan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 17일
Dear Zaquan,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 - 괜찮아요

James

Radio charger connections for USB were broken. When I checked with desk I was. Told they could replace on the AM. Did me no good as staying one night. Staff refused to get a functioning radio from another room. I failed to ask for another room - silly me. Also the green shampoo/conditioner next to the sink was the same color as many mouth washes. I presumed it was mouth wash, mush to my dismay!! Shampoo/conditioner the same color as many mouth washes is downright stupid. OR, at least it should be in the shower/tub and not by the sink. Just saying.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 14일
Dear James,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Ariana

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had bugs in our room, see photo. We also were very creeped out by the staff. My sister wasn’t feeling well so she went back to the room early. As she was taking a nap, the front desk lady entered our room (no knock or warning). As she saw my sister, she said “oh sorry, I was just seeing if this room was occupied”. Even though my husband and I checked in 15 minutes prior and she saw us leaving the hotel together. It seemed as if she knew we left and thought we were gone so she entered our room to steal things. Very unpleasant experience.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Ariana,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen in the future. Sincerely,Hotel Manager