로비

익스텐디드 스테이 아메리카 스위트 매디슨 올드 사우크 로드 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 282개 이용 후기 중 91개" "
평점 8 - 좋아요. 282개 이용 후기 중 95개" "
평점 6 - 괜찮아요. 282개 이용 후기 중 44개" "
평점 4 - 별로예요. 282개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 282개 이용 후기 중 22개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Lenny

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The service was nice but the rooms did not spell good at all, once you enter the elevator the smell of cigarettes is there, once you enter the second floor you smell cigarettes, strong smell of foods that linger for days, the rooms also had so much dust and the rooms smelled very bad. Used towels were also left behind, the sofa that had a mattress that turns into bed was also dirty and yellow and was never changed.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Lenny, We appreciate your feedback and are committed to providing every guest with clean and fresh accommodations during their stay. Regrettably, we acknowledge that we fell short of this standard during your visit and apologize for any inconvenience caused. Rest assured, we will take proactive measures within our housekeeping department to prevent this issue from recurring. We sincerely hope for the opportunity to welcome you back and demonstrate the high standards we strive to uphold.Sincerely,Hotel Management

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Summer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the fact that they are respectful and understanding. This is the second hotel I been where people were kind and helpful. I would recommend for any family to stay if you looking for something convenient.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Dear Summer, We're thrilled you had a great time at our hotel, Extended Stay America! It's wonderful that you found our staff friendly, our beds comfortable, and our location near the metro station convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!Sincerely,

2/10 - 너무 별로예요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good sized room, liked the kitchette area
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sherri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Eva 님, Middleton

It's cool
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 18일
Dear Eva, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

10/10 - 훌륭해요

Jacquia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service was good room was clean it was quiet and comfortable I have no complaints and will book again
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 15일
Dear Jacquia, Thank you for this generous review of Extended Stay America! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Cody

2023년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will not stay here again.
Window wouldn’t close completely. Air conditioner leaked leaving carpet soggy. Kitchen supplies meager, mismatched and not completely clean. No sponges supplied for washing kitchen items. Ice tray gross. Security poor … my room key had to be replaced multiple times when key card just stopped working and I was never asked to show ID when getting a new key card. No one ever came to room to clean or replace towels. Room was damp and towels never truly dried.
2023년 8월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 31일
Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. We sincerely apologize for your disappointing experience with various issues that impacted your stay. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we apologize this was not what you experienced. We will address the issues and ensure this does not happen again. We hope you consider giving us another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

2/10 - 너무 별로예요

Iesha

2023년 7월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great
2023년 7월에 1박 숙박함

4/10 - 별로예요

Sheila

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The front desk person was quite rude at check in. Had to wait in the entryway since it was very late but his answer when I rang was rude, like I bothered him. No personality at check in. Rude tone. Lobby smelled of weed. Hotel was very clean. Room was very clean except the bed sheets looked like they had not been changed so we used the extra set. The AC was set to 68 so it was freezing in the room and everything was damp. We turned the heat on to get it dried out. Bed was comfy. Bathroom clean. Bathroom floor and carpets were sticky. Not dirty, probably too much cleaner. Love the big room and great price! Overall it was a good stay and I recommend it! Bring from Madison, this is a great location!!
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 3일
Dear Sheila, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

8/10 - 좋아요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room, friendly staff. The free breakfast was a disappointment because it was just coffee, oatmeal, muffins and granola bars. No eggs, bacons, or waffles like most places that advertise free breakfast.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 13일
Dear David, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We appreciate your compliments about our clean rooms and friendly staff. It's great to hear you had a positive experience in those aspects.We apologize for any disappointment caused by our breakfast offerings. We appreciate your feedback and will consider it as we continually evaluate and enhance our breakfast options.We value your patronage and hope to welcome you back in the future. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know.Sincerely,Hotel Management

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value; get what you pay for
Good value for the price. Breakfast was very minimal and the coffee was lukewarm at best. Room was clean and comfortable, but only one garbage can in the entire suite? (Bathroom—would have expected at least a second one in the kitchen or couch area for the size of the total space)
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 11일
Dear Susan, Thank you for your feedback. We're glad you found our hotel a good value for the price and that your room was clean and comfortable. We apologize for any inconvenience caused by the limited breakfast options and lukewarm coffee. We will review this with our team to ensure improvements are made in these areas. Regarding the number of garbage cans, we appreciate your suggestion for additional placement in the kitchen or couch area. We'll consider this as we continue to enhance the guest experience. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future.Sincerely,Hotel Management

8/10 - 좋아요

Kathy

2023년 5월에 1박 숙박함

4/10 - 별로예요

Victoria

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

8/10 - 좋아요

Erika

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Basic and clean
2022년 8월에 3박 숙박함

6/10 - 괜찮아요

Anne Marie

연인과의 여행
Disappointing kitchenette , what they supply is minimal
2022년 8월에 7박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 11일
Anne Marie, thank you for taking the time to share your observations with us. We strive to provide guests with all the comforts of home; therefore, we apologize for not meeting your expectations concerning our kitchenette facility in the guest room and amenities. We value your feedback as we continually strive to improve our guest experience and will discuss it with appropriate individuals. We hope to welcome you again whenever your travels bring you this way. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff good- other guests dumpy
There were abandoned cars in the lot (smashed out windows, trashed not moving for multiple days), people were yelling in the middle of the day about domestic violence acts that were committed- this was right outside the lobby. However, the staff was awesome.
2022년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 9일
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from our streets. We hope you will allow us another opportunity to provide you with a better experience.   Sincerely, Hotel Management

8/10 - 좋아요

Lori Beth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Large room, elevator, comfortable bed, great air conditioning.
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 26일
Lori, thank you for choosing Extended Stay America and taking the time to post your review. We are glad you were pleased with our well-kept accommodations and that you had a good night's rest in our comfortable beds. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

10/10 - 훌륭해요

Karen

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice clean, and spacious At one pount the elevator didn't work sue to a false smoke alarm and the stairs were taped off
2022년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 17일
Brian, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay and that you liked our spacious and immaculate accommodations, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality for which we are known. Sincerely, Hotel Management

4/10 - 별로예요

Christine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 5월에 1박 숙박함

4/10 - 별로예요

Georganne

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel has no ice machine. Rooms have no coffee pots, no cups even in bathrooms to brush your teeth, no ice trays to make ice in frig, not even complimentary coffee or a tea bag in the rooms. If you want to use the kitchen you must ask at the desk for everything. Breakfast was bananas, oatmeal packets (no bowls), and snack bars. We were directed to the gas station for ice and Panera down the block for food. Room smelled damp and musty. Manager and staff were very nice. Looks like ownership is to blame. All of that for a price of $150 during graduation weekend. We left after the first night.
2022년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 16일
Georganne, thank you for evaluating your stay. We are sorry we did not provide the value you were hoping for and for any inconvenience you had due to our hotel policy. We also regret your disappointment with our breakfast offerings. In addition, we work hard to provide a clean and comfortable environment; therefore, we regret that the specific issue you mentioned compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Sincerely, Hotel Management

10/10 - 훌륭해요

Christine

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 4월 3일
Christine, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Friendly staff.
2022년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 2월 2일
Christine, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding the service provided by our courteous associates. We look forward to welcoming you back soon! Sincerely, Hotel Management

6/10 - 괜찮아요

Dominique

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfort microwave refrigerator and all in room work out room
2022년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 28일
Dominique, thank you for being our guest. We are pleased if you enjoyed your stay overall and that you were pleased with our well-appointed accommodations. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

2/10 - 너무 별로예요

Melissa

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I’m pretty sure there were drug dealers a drug related activity going on These men were harassing me when I came back to hotel after I went to dinner When I returned around 8pm I became worried and left around 10pm and drive back to my hometown 4 hours away and canceled my plans for Sunday Thinking back now I should have called the police. The staff very nice when I checked in at 3pm. But there clearly wasn’t anyone watching what was going on late afternoon and evening
2021년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 10월 25일
Melissa, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is disgusting. Smelly, filthy, bugs in room
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 15일
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

8/10 - 좋아요

Hallie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent rooms very comfortable and clean, amazing
2021년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 3월 16일
Thank you for staying with us and providing your feedback. It is great to hear you enjoyed your clean and spacious suite. Our Housekeeping and Engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to having you back at Extended Stay America on your next visit to our area. Sincerely, Hotel Management

8/10 - 좋아요

William 님, Madison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The heater in the room did not work well at all. It was probably 60° in the room. I went to the clerk and explained that there’s no way I can sleep in that condition. And he gave me another room immediately
2021년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 1월 10일
William, thank you for being our guest at Extended Stay America. We regret the inconvenience caused in your initial suite, but we are glad to know our associates resolved the problem to your satisfaction and made your stay a great one. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Perfect
2020년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 3월 16일
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

4/10 - 별로예요

Sylvia

별로예요: 청결 상태
There ants all over my room
2020년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 3월 10일
Sylvia, thank you for choosing our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced your room, and we are working to ensure any such issues in the future. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

6/10 - 괜찮아요

Natasha

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The window didn't lock and there were ants in the bathroom, breakfast was pathetic. Wasn't worth what I paid.
2020년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 3월 4일
Natasha, please accept our sincere apology for the difficulties you encountered with your room. We are reviewing the situation to see what went wrong and take corrective measures to rectify it so that these incidents never occur in the future. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found a few what looked like dead ants on the bed so unsure how clean bedding actually was...
2020년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 2월 24일
Bryanna, thank you for being our guest. We are sorry for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very rude but hotel was clean and in good area
2020년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2020년 2월 13일
Thank you for your review. We are glad you had an overall satisfatory stay and you liked our refreshing property. However, we are sorry you did not experience our associates at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 1박 숙박함

4/10 - 별로예요

Ashley 님, Madison, wi.

가족 여행
별로예요: 편의 시설/서비스
Getting noise complain at 12:30 in the afternooon.
2020년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 2월 11일
Ashley, thank you for your review. We apologize for the noise issue you encountered. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

10/10 - 훌륭해요

Clarissa 님, Madison

좋아요: 청결 상태, 직원 및 서비스
Everything was excellent from the service, room expectations, and quietness of the hotel.
2020년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2020년 1월 28일
Clarissa, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and loved our comfortable accommodations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management

10/10 - 훌륭해요

Ashley 님, Stoughton, Wi.

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked how it was right off the exspressway. Was in a very great spot.
2020년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2020년 1월 27일
Ashley, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

Hirohisa

출장 여행
별로예요: 청결 상태
2020년 1월에 4박 숙박함