외관

홀리데이 인 익스프레스 호텔 & 스위트 매디슨, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 415개 이용 후기 중 210개" "
평점 8 - 좋아요. 415개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 415개 이용 후기 중 53개" "
평점 4 - 별로예요. 415개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 415개 이용 후기 중 11개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful!
2024년 4월에 2박 숙박함
답변 제공: Dean 님, 2024년 4월 15일
Dear Guest,We're thrilled to receive your fantastic review and learn that you had a wonderful experience with our staff during your stay! Providing exceptional service is at the heart of what we do, and it's truly rewarding to know that our efforts made a positive impact on your visit. Our team takes great pride in ensuring that every guest feels welcomed and well taken care of, and we're delighted that this was reflected in your stay.At the Holiday Inn Express Madison IN, guest satisfaction is our top priority, and we're grateful for your kind words. Should your travels bring you back to the area, we'd be honored to welcome you again and provide another memorable experience. Thank you for choosing to stay with us and for taking the time to share your feedback!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Dean 님, 2024년 4월 15일
Dear Happy Guest,Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to see that you had a fantastic experience during your time at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future!Thank you.

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast
2024년 4월에 1박 숙박함
답변 제공: Dean 님, 2024년 4월 8일
Dear Guest,Thank you for choosing to stay at the Holiday Inn Express in Madison IN. And for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your recent stay with us, particularly our breakfast offerings.Your positive feedback serves as encouragement for our team to continue delivering excellent service and amenities.We appreciate your review and your decision to stay with us. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards.

8/10 - 좋아요

Andrew 님, Indianapolis

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Dean 님, 2024년 4월 8일
Dear Guest,Thank you for choosing to stay at the Holiday Inn Express Madison IN and for taking the time to share your feedback with us. We appreciate your review and are glad to hear that you had an overall positive experience during your stay.If there are any specific aspects of your stay that you feel could have been better or any suggestions you would like to share with us, please feel free to do so. We are always looking for ways to better serve our guests and exceed their expectations.Thank you once again for choosing us. We look forward to the possibility of hosting you again soon.

10/10 - 훌륭해요

Christopher 님, Lafayette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Surprised by a decent breakfast. Staff was accommodating. Will return.
2024년 3월에 1박 숙박함
답변 제공: Dean 님, 2024년 4월 1일
Dear Guest,Thank you so much for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our breakfast offerings and that our staff made your stay even more pleasant. It's always wonderful to know that our guests feel welcomed and cared for.We can't wait to welcome you back for another great stay! We hope to see you soon.Warm regards,

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent visit overall
2024년 3월에 2박 숙박함
답변 제공: Dean 님, 2024년 3월 25일
Dear Guest,We're thrilled to hear that you had an excellent visit overall! Thank you for choosing to stay with us and for sharing your positive experience. If there's anything more we can do to make your next stay even better, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - 훌륭해요

Harvey

좋아요: 편의 시설/서비스
Madison has the Ohio River and is very developed. This hotel is excellent. Breakfast exceeded my expectations with typical hot food including a machine that made pancakes. The room was very quiet and the staff was super. The State Park and Clift Inn was fantastic.
2024년 3월에 1박 숙박함
답변 제공: Dean 님, 2024년 3월 25일
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had an excellent experience during your stay with us in Madison. It's wonderful to know that our breakfast exceeded your expectations, especially with the addition of a pancake machine. We're thrilled that you found the room quiet and that our staff provided exceptional service throughout your visit.We're glad you had the opportunity to explore the beautiful Madison, including the Ohio River, State Park, and Clift Inn. Madison truly offers a wealth of attractions to enjoy.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Dean 님, 2024년 3월 20일
Dear Guest,Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you had a fantastic experience during your stay with us and that we could meet and exceed your expectations.We look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we can't wait to see you again soon!Best regards,

10/10 - 훌륭해요

Alicha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'd stay again
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great little stay
Very clean hotel. Great amenities and accommodations. Our room was comfy and very clean! We loved all the little extras! Gteat staff,everyone was so nice!
2023년 12월에 2박 숙박함
답변 제공: Dean 님, 2023년 12월 24일
Dear Valued Guest,Thank you for taking the time to leave such a glowing 5-star review of our hotel! We are thrilled to hear that you found your room to be comfortable and clean and that you enjoyed the amenities and extras we provide for our guests. It's feedback like yours that motivates our entire staff to maintain the highest standards of quality and service.We pride ourselves on having a courteous, helpful team, and I will be sure to pass along your praise to our staff members. We are delighted that you had such a positive experience from check-in to check-out. It is our goal to make every guest feel right at home.Thank you again for choosing our hotel and for sharing your kind words. We look forward to welcoming you back soon!Sincerely,Holiday Inn Express Madison IN

10/10 - 훌륭해요

KATHLEEN 님, SAN DIEGO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we reserved was "not available" when notified by the hotel in the morning, so we were to be put in a different handicap one. When we arrived at 3pm, the "new" room wasn't ready - but the one we HAD requested WAS. So we were given our original choice which was better for us anyway. Go figure. It's a lovely room and much handier than a "regular" room for us older folks. Things are within reach and the grab bars are safer for us.
2023년 12월에 1박 숙박함
답변 제공: Dean 님, 2023년 12월 24일
Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that despite the initial hiccup with the room reservation, we could accommodate you in the room you originally requested. We apologize for any inconvenience caused by the temporary change and appreciate your flexibility.It's wonderful to know that you found the room to be lovely and more suitable for your needs. We understand the importance of providing a comfortable and accessible environment, especially for our valued guests. Your feedback about the room amenities, such as grab bars and accessibility features, is greatly appreciated.We're thrilled that you had a positive overall experience and that our efforts to make your stay enjoyable were successful. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Holiday Inn Express Madison IN

8/10 - 좋아요

Caroline C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient hotel with a friendly staff.
2023년 12월에 1박 숙박함
답변 제공: Dean 님, 2023년 12월 15일
Dear guest, Thank you for your review! We're happy to hear you enjoyed your stay with us. We pride ourselves on providing a clean and convenient environment, and it means a lot that you noticed the friendliness of our staff. Please come back and visit us again soon!"Thank you.

10/10 - 훌륭해요

James

2023년 12월에 2박 숙박함

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value. Staff was friendly and responsive. Included breakfast was above average with many choices. Two issues: The in-room safe was inoperative and couldn't be fixed. Hotel management offered us another room, which was a good gesture on their part. Also, the safe is located at the bottom of the room's closet, making access difficult. It should be located higher in the closet.
2023년 11월에 2박 숙박함
답변 제공: Dean 님, 2023년 11월 9일
Dear guest,Thank you for your feedback on your recent stay at our hotel. We're glad to hear that you found our value, staff, and breakfast to be above average. We're sorry to hear that you had two issues during your stay: the inoperable safe and its inconvenient location.We appreciate you bringing these issues to our attention. We've investigated the problem with the safe and have taken steps to ensure that it is repaired and working properly. We have submitted the request and waiting for the approval to move the safe to a higher position in the closet.We value your feedback and appreciate your patience as we work to improve our hotel. We hope that you will give us another chance to show you our commitment to providing our guests with a great experience.Thank you.

10/10 - 훌륭해요

Ernie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Dean 님, 2023년 11월 9일
Dear valued guest,Thank you so much for your 10/10 review! We're so happy to see that you enjoyed your stay with us. Our staff is our greatest asset, and we're always striving to provide our guests with the best possible experience. Also, cleanliness and a convenient location are other great features that we can offer.We hope to have the pleasure of welcoming you back to our hotel in the future!Thank you.

10/10 - 훌륭해요

Victoria

2023년 10월에 2박 숙박함
답변 제공: Dean 님, 2023년 11월 9일
Dear valued guest,Thank you so much for taking the time to leave us such a glowing 10/10 review. We are thrilled to see that you had an exceptional stay with us and that you were so impressed with our hotel's cleanliness, amenities, and service.We are honored that you chose the Holiday Inn Express Madison Indiana for your recent visit and are grateful that you shared your wonderful feedback.Thank you.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Dean 님, 2023년 10월 10일
Dear Guest,Thank you for taking the time to give a review of your recent stay at our hotel. We are so glad to hear that you had a positive experience overall and that you enjoyed your stay.Thank you again for your feedback. We hope that you will give us another chance to serve you in the future.

10/10 - 훌륭해요

Linda F

2023년 9월에 1박 숙박함
답변 제공: Dean 님, 2023년 10월 20일
Dear Guest,Thank you for your positive review. I am so glad to hear that you enjoyed your stay with us!We look forward to welcoming you back to the hotel in the near future.Thank you.

10/10 - 훌륭해요

Shari

2023년 9월에 1박 숙박함
답변 제공: Dean 님, 2023년 10월 20일
Dear Guest,Thank you so much for giving us a 5-star review! We are so glad to see that you enjoyed your stay at our hotel.Your feedback means a lot to us. I am very pleased tohear that our staff made your stay pleasant.We hope to have the opportunity to welcome you back to our hotel again soon!Thank you.

10/10 - 훌륭해요

Randall

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to if you come from the north on 421. Newest hotel on top of the hill.
2023년 9월에 3박 숙박함
답변 제공: Dean 님, 2023년 9월 22일
Dear guest,Thank you for sharing your feedback! We’re glad to hear that the hotel was easy to access, especially if you’re coming from the north on 421. The location on top of the hill offers an advantage to the convenience of reaching the other unique local businesses. We hope you had a pleasant stay and enjoyed your time here.If you have any more questions or need further assistance, please feel free to ask. We’re here to help!Thank you.

8/10 - 좋아요

Jennifer T

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet dirty, mushy
2023년 9월에 2박 숙박함
답변 제공: Dean 님, 2023년 9월 28일
Dear guest,Thank you for your recent stay at our hotel and for taking the time to leave a review. We are always looking for ways to improve our services and appreciate your feedback.We are very sorry to hear that you found the carpet to be dirty and mushy. This is not up to our usual standards, and we have taken steps to address the issue. We have had the carpet professionally cleaned and inspected, and we are confident that it is now in good condition.We understand that this experience may have detracted from your stay, and we sincerely apologize for any inconvenience it caused. We hope that you will give us another chance to show you the level of service that we are known for.Sincerely

10/10 - 훌륭해요

Forrest

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like them charging me $100. in case I "TRASHED THE PLACE" on my credit card. Now I have to TRUST THEM to take it off my card when they find the room ok. When I stayed at a Holiday Inn Express in Montgomery AL they only put $30. on my card. They must have some really shaky customers.
2023년 9월에 3박 숙박함
답변 제공: Dean 님, 2023년 9월 15일
Thank you for taking the time to leave us a review. We're sorry to hear that you didn't like the 100 incidental deposit. We understand that it can be inconvenient to have a hold placed on your credit card, but it is a standard practice in the hotel industry. The amount changes and depends on the location as well.The purpose of the incidental deposit is to have the card information of the guest on file. Especially, when the reservation is pre-paid. In those cases, hotels do not get the card information of the guest.We appreciate your feedback and we will take it into account when reviewing our incidental deposit policy. We hope you will consider staying with us again in the future.

2/10 - 너무 별로예요

JOHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was lot of variety always hot really good pool is Little outdated but it was relaxing only down fall is ice machine are only on 1 st 2nd floor we stay on the 3 rd. Overall a nice place to stay only minutes from downtown store Stay here every time we come to Madison
2023년 9월에 2박 숙박함
답변 제공: Dean 님, 2023년 9월 5일
Hi JOHN,Thank you for taking the time to write a review of our hotel. We appreciate your feedback, both positive and negative.We are glad to hear that you enjoyed the breakfast and the pool. We are also happy that you found our location convenient.We understand that the lack of ice machines on the third floor was a disappointment. We apologize for any inconvenience this may have caused. We will look into adding more ice machines to the third floor in the future.We appreciate your continued support and hope to see you again soon.

10/10 - 훌륭해요

Rodney

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sharon

2023년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Very outdated mattress. Flat pillows. Mirrors all smudged with who knows what?! Needs upgrades terribly.
2023년 8월에 2박 숙박함
답변 제공: Dean 님, 2023년 8월 23일
Dear guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointment you experienced during your time at our hotel.We understand the importance of a good night's sleep, and we're sorry to hear that the mattress and pillows did not meet your comfort needs. Your comments regarding the outdated mattress and flat pillows have been noted, and we will certainly look into ways to improve the sleeping experience for our guests.Maintaining cleanliness and ensuring our facilities are in pristine condition is a top priority, and we will address this issue with our housekeeping team to prevent similar situations from occurring in the future.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your candid comments and assure you that we take them seriously.We value your input and hope to have the chance to regain your trust.Thank you.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Meets Expectations
I felt this property met my expectations. Wanted to stay close to downtown Madison and feel safe. The property was close enough to what we wanted to see and we felt safe.
2023년 8월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 23일
Dear guest,Thank you for taking the time to share your thoughts about your recent stay at our property. We are pleased to hear that our hotel met your expectations and provided you with the convenience and safety you were seeking during your visit to downtown Madison Indiana.It's wonderful to know that our location was well-suited to your needs and allowed you to easily access the attractions and areas you wanted to explore. Ensuring the safety and comfort of our guests is a top priority for us, and we're glad to hear that you felt secure during your stay.We look forward to welcoming you back for another enjoyable stay.Best regards.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and close to down town area and recommended eating places!
2023년 8월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 21일
Dear Happy Guest,Thank you so much for your kind words! We are so glad to hear that you had a wonderful stay at our hotel. We take great pride in providing our guests with excellent service and a convenient location.We are happy to hear that you enjoyed the close proximity to downtown and the recommended eating places. We know that it is important for our guests to be able to easily explore the city, and we are committed to providing them with the best possible experience.We hope you will stay with us again soon!Sincerely,DeanGM

10/10 - 훌륭해요

Allyson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was so friendly and the room was spotless!!!
2023년 8월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 21일
Dear happy guest.Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.Have great day.

10/10 - 훌륭해요

Ashraf

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 9일
Dear Guest. I appreciate your positive feedback about the Holiday Inn Express Madison IN. We do take pride in catering to our guests' needs the best way we can. I hope your next stay is just around the corner.Thank you and take care.

10/10 - 훌륭해요

Robert 님, KOkomo

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Dean 님, 2023년 8월 1일
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn Express Madison IN is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Thank you.

2/10 - 너무 별로예요

Bill

2023년 7월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 1일
Dear guest.I am very disappointed to hear that you found our service to be below your standards. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Raymond 님, Berwyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised by how nice my stay was. The staff was very friendly. The breakfast selection was good and the hotel was very clean. I did not work out so I can’t comment on the workout room.
2023년 7월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 1일
Dear happy guest.I am glad to hear that you enjoyed your stay with us. I am glad to hear that we will be your top choice when you visit Madison Indiana.We hope to welcome you back to the hotel in the near future.Thank you.

6/10 - 괜찮아요

Patricia

2023년 7월에 3박 숙박함
답변 제공: Dean 님, 2023년 8월 1일
Thank you for your review. I am disappointed to hear that this stay didn't meet your expectations. We do hope you give us another chance as we will definitely improve our services. Thank you and look forward to seeing you soon.

8/10 - 좋아요

Bric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Dean 님, 2023년 7월 18일
Thank you for taking a moment to share your experience at the Holiday Inn Express in Madison IN. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.Thank you.

10/10 - 훌륭해요

Cathy

2023년 7월에 1박 숙박함
답변 제공: Dean 님, 2023년 8월 9일
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again at our hotel soon.Thank you.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Dean 님, 2023년 7월 5일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the Holiday Inn Express in Madison IN. We hope you’ll visit us again soon.Thank you.

10/10 - 훌륭해요

Rick 님, Frankfort

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very helpful!
2023년 6월에 1박 숙박함
답변 제공: Dean 님, 2023년 7월 5일
Thank you for taking a moment to share your experience at the Holiday Inn Express in Madison IN. We’re proud to deliver great value to our guests, so we’re delighted that you found our service impressive. We hope you’ll visit us again soon.Thank you.

8/10 - 좋아요

Teresa

2023년 5월에 1박 숙박함
답변 제공: Dean 님, 2023년 7월 5일
Thank you for taking a moment to share your experience at the Holiday Inn Express in Madison IN. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Thank you.

10/10 - 훌륭해요

Madonna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and nice. Staff was friendly and helpful.
2023년 6월에 2박 숙박함
답변 제공: Dean 님, 2023년 7월 5일
Thank you for providing feedback on your recent experience at the Holiday Inn Express in Madison IN. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Thank you.

8/10 - 좋아요

JAMES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This motel was clean and quiet and the staff was friendly. They had a good hot breakfast and plenty of coffee. The only drawback that I found is there was no ice machine on the 3rd floor, but that's being picky. Good place overall
2023년 6월에 4박 숙박함
답변 제공: Dean 님, 2023년 6월 20일
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. And yes, our hot complimentary breakfast is the best in town! We are so proud of it and the team.Hoping to see you again soon. Thanks.

10/10 - 훌륭해요

donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
convenient location close to madison old town
2023년 6월에 1박 숙박함
답변 제공: Dean 님, 2023년 6월 12일
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions.Hope to see you soon.Thank you.

10/10 - 훌륭해요

Chuck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Dean 님, 2023년 6월 12일
Dear Happy Guest,Thank you so much for taking the time to leave us a five-star review! We’re thrilled to hear that you enjoyed your stay with us and that our staff was able to provide you with excellent service. We appreciate you and hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Julia

가족 여행
Staff was nice. We wanted to check in a little early, when I called staff person seemed annoyed at request as they said they had 50 people check out that day. I reserved /paid for two rooms-they requested my ID and the person staying in the other rooms, which I didn't undertstand
2023년 5월에 1박 숙박함
답변 제공: Dean 님, 2023년 6월 12일
Dear Madison Visitor,I am sorry to hear that you had a less than satisfactory experience at the hotel. I will make sure that all our front-desk agents are trained properly and meet guests' requests as much as possible. We ID everyone at check-in time to prevent card fraudulent charges and all other privacy-related issues.Thank you for your patience. We hope you give us another chance!Have a great week!

6/10 - 괜찮아요

Ramona

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

JOHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked breakfast Pool gym facility was really nice
2023년 5월에 2박 숙박함
답변 제공: Dean 님, 2023년 5월 30일
Thank you for taking a moment to share your experience at the Holiday Inn Express in Madison IN. We’re proud to deliver great value to our guests, so we’re delighted that you found our service to be extra special. We hope you’ll visit us again soon.Thank you.

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Dean 님, 2023년 5월 10일
Dear happy guest,Thank you for your positive review. I am so glad to hear that you enjoyed your stay with us! Lookingforward to welcoming you back soon.Have a great week.Thank you

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Dean 님, 2023년 5월 3일
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest at the Holiday Inn Express & Suites Madison IN.Warm regards,DeanGM