숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

홀리데이 인 메디슨 앳 디 아메리칸 센터, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 메디슨 앳 디 아메리칸 센터, IHG 호텔
5109 W Terrace Dr, Madison, WI

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 472개 이용 후기 중 245개" "
평점 8 - 좋아요. 472개 이용 후기 중 172개" "
평점 6 - 괜찮아요. 472개 이용 후기 중 34개" "
평점 4 - 별로예요. 472개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 472개 이용 후기 중 12개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Joaquin 님, Santo Domingo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic clean very very friendly people Loved it Great Breakfast
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Robert

Just checked in — so far so good. — nice looking property, nice room
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 12일
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 - 좋아요

Amy

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Needs some updating. Toilet seats are stained. No soap/shampoo shelf. Clean. Restaurant food is good. Wait staff was good.
2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 12일
Thank you for your feedback. I would like to apologize for your stay not meeting your expectations. Hope you can give us another chance.

8/10 - 좋아요

RITA

2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 12일
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant staff very clean and good Restraurant very close by as well as airport
2023년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 12일
Thank you for your feedback. We are pleased to hear you had great interactions with our staff member during your stay. Hope to see you again.

6/10 - 괜찮아요

Brenda

아이를 동반한 가족 여행
The room had lots of noises things turning on and off.Woke me up a lot. Pool area was freezing cold. Would never stay there again. Breakfast was pretty good
2024년 2월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 4일
Thank you for your feedback from during your stay with us. I would like to apologize for your stay not being up to your standards.

2/10 - 너무 별로예요

Leila

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 4일
Thank you for your feedback from during your stay with us. I would like to apologize for your stay not being up to your standards.

10/10 - 훌륭해요

Bill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 4일
Thank you for your review we are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

Diane

2024년 1월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 4일
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

Thu

2023년 12월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

April

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Hao

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is fine. No complaint.
2023년 12월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 13일
Thank you for feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice family stay
Very nice stay for a football get together with friends. Desk staff were very helpful and overall this was a great choice and the rates were reasonable. 20 minute drive/Uber to downtown.
2023년 10월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 13일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 - 좋아요

Leroy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Over all it’s a nice hotel, could use an update room has very soiled/stained carpet. Shower unit shelves are all broken off along with toilet paper holder, and shower surround is deteriorating. Exterior of trash cans look as though someone use them to barf in. Best thing was there buffet.
2023년 10월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 13일
Thank you for your feedback. We have brought up the items in your feedback with our maintenance department.

10/10 - 훌륭해요

Barry

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasantly surprised by how nice it was.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Steven

연인과의 여행
Reserved top floor view with shower got what I paid for very good view of skyline, queen bed with 4 pillows desk with chair and one single chair with ottoman. Staff was nice and helpful. Property was in good area. For the men 5 min to cabelas
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

William 님, chicago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
close to highway and very clean
2023년 8월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 31일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. We hope to see you again.

8/10 - 좋아요

Dawn 님, Beloit

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience! We have used this facility for our sponsored classes for the last three years and it is always enjoyable to return.
2023년 8월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 31일
Thank you for your feedback. We are pleased to hear you enjoyed having your meetings with us for the past three years. Hope to see you again next year for your meeting as well.

8/10 - 좋아요

Darren 님, WAUTOMA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quiet, well maintained facilities.
2023년 8월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 31일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. We hope to see you again in the future.

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent Holiday inn. There were plenty of shopping and dining options close by along with a hospital. Would stay again
2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 31일
Thank you for your feedback. Yes our hotel is in a great location near plenty of places to eat and the East Towne Mall not being far away either. We hope to see you again.

8/10 - 좋아요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 31일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 - 좋아요

Lisa 님, Hudson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 31일
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 - 좋아요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I
2023년 5월에 1박 숙박함

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I though the woman at the front desk was remarkably friendly and helpful. She is perfect for that job!
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Donna

2023년 4월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 4일
Thank you for your review. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

8/10 - 좋아요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
one night stay
We stayed on a busy weekend. Guest were loud and took over the lobby area but not hotel fault. Staff was VERY friendly and accommodating. Breakfast is not included but if you add it on at booking time, it is cheaper. Well worth it! Breakfast was amazing!! Rooms were worn and could use updating also the tv remotes didn't work. Hotel was overpriced for what you receive. Could have been because of activities going on in Madison?! Id rate this hotel a 8.5
2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 24일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

John

가족 여행
I really liked the overall happy good feeling vibe I received when entering hotel😁
2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 24일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 24일
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great!!
2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 24일
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 - 좋아요

Julia

2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 24일
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Idk
Check-in was terrible the lady at the front desk yesterday afternoon was very rude.
2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 24일
Thank you for your feedback. I would like to apologize for the check in experience you received.

2/10 - 너무 별로예요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Well they charged me significantly more then i booked with you online and it said they had shuttle which they did not until 3 hours after we needed to get to airport. I wont stay here again
2023년 1월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 2월 6일
Hello James, my deepest apologize for this inadequate experience. Have a wonderful day!

10/10 - 훌륭해요

Ann Marie

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Maloree

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Sarah J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A free breakfast would be nice.
답변 제공: Guest Services Manager 님, 2023년 1월 15일
Thank you for your feedback.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
King+ business room was great
Able to give me free early check in as I arrived 3-4 hours earlier than planned. Large room with king+ bed. Nice view. Decent workout room and nice pool. Restaurant and small bar were nice and enjoyed company/professionalism of staff at both restaurant and hotel.
2022년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 12월 12일
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 - 좋아요

Jocelyn

2022년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 12월 8일
Thank you for your review. Hope to see you again.

4/10 - 별로예요

Jessie

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
why pay extra $25.00 ? and closed pool , no work remote tv and no work ref cold box . we are unhappy this too much pay $166.00 plus 25.00 ...
2022년 10월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 12월 8일
Thank you for your feedback.

10/10 - 훌륭해요

Amanda

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, huge room
2022년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 10월 7일
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

6/10 - 괜찮아요

Michelle M 님, Sun Prairie

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down , stained carpeting , poor ventilation . The front desk staff, however, were extremely friendly and helpful ! Would not stay here again .
2022년 9월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2022년 10월 3일
Thank you for your feedback.

10/10 - 훌륭해요

Derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice staff & property!
We came to town for taste of Madison and stayed here. All the other hotels in town were $300 for a regular room, this one was $159 for a suite so we took a chance not expecting much and we were VERY pleasantly surprised! Both ladies at the check-in desk (night and morning) were extremely nice and helpful. The bartender was also very nice! The hotel, although older, was very well kept and clean! Our room was clean and spacious! The beds were very comfortable. The pool and hot tub area were fantastic! Probably the best hotel hot tub I’ve ever been in! And the free coffee in the morning was the best hotel coffee I’ve ever had. Every staff member I interacted with was friendly from housekeeping on down, everyone seemed to actually want to be there. Thought about filling out a job application b/c this seems like a great place to work! If we ever find ourselves in Madison again, this is were we’ll be staying.
2022년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 9월 26일
Thank you for your feedback. Kudos to the staff members. We are pleased to hear you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2022년 9월 26일
Thank you for your feedback. Hope to see you again.

10/10 - 훌륭해요

ALESE 님, New Hope

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, pool and hot tub was clean, and nice environment. Facility was very nice, friendly staff!
2022년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 9월 26일
Kudos to the staff members. We are pleased to hear you enjoyed your stay with us. Hope to see you again. Thank you for your feedback.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2022년 9월 26일
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