바(숙박 시설 내)

프티 팔라세 사보이 알폰소 XII 여행 후기

4 out of 5
프티 팔라세 사보이 알폰소 XII
Calle Alfonso XII, 18, Madrid, Madrid

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 650개" "
평점 8 - 좋아요. 1007개 이용 후기 중 287개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 45개" "
평점 4 - 별로예요. 1007개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 8개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

heejung

2023년 1월에 1박 숙박함
답변 제공: Lucía Lamas, Guest Service. 님, 2023년 1월 24일
Dear Heejung,Thank you very much for choosing Petit Palace Savoy Alfonso XII for your stay in Madrid and for taking a few minutes to share your experience with us.I am glad to know that your experience lived up to your expectations. Our aim is to make our guests feel at home. Feedback like yours encourages us to continue working along the same lines.Heenjung, we would love to see you again at Petit Palace Savoy Alfonso XII and provide you with a perfect stay again. Best regards.Lucía Lamas, Guest Service.Hotel Petit Palace Savoy Alfonso XII

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 매우 좋고 청결한 호텔임
2019년 2월에 2박 숙박함
답변 제공: David Chía - Experience Manager 님, 2019년 3월 4일
친애하는 손님, 우리 호텔을 선택해 주셔서 대단히 감사합니다. 의견을 주셔서 감사합니다. 호텔이 깨끗하고 잘 보이는 것만으로도 기쁩니다. 앞으로도 호텔에 다시 머물기를 바랍니다. 고마워, David Chía Experience Manager

8/10 - 좋아요

hyung don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: David Chía - Experience Manager 님, 2019년 2월 18일
Dear Hyung Don, Thank you very much for choosing us and telling us about your stay. We are happy to verify that, according to your score you had a nice experience during your stay with us. We hope you come back soon. Kind regards, David Chía Experience Manager

10/10 - 훌륭해요

Young Ho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: David Chía Experience Manager 님, 2019년 1월 14일
Dear Young Ho, Thank you very much for choosing us and for your score at hotels.com We are glad to see that we deserve the highest score, and that we were able to provide you the best experience possible during your stay with us. We hope to see you back in our hotel in the future. Kind regards, David Chía Experience Manager

8/10 - 좋아요

JAE HYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
이 호텔은 전통적인 간뭉에 내부는 모던한 특징이 있습니다. 방내부는 아주 깨끗하고 좋습니다. 가급적 청문이 바깥쪽으로 향하는 방이면 좋을 것 같습니다. 방안에 미니바는 있는데 커피와 차가 준비되어 있지 않습니다. 아침식사는 정말 좋습니다. 다양한 쥬스 및 건강식도 있습니다. 바로 앞에 공원이 있고 관광지가 가깝습네다. 그런데 편의점은 조금 떨어져 있습니다. 1km 정도..
2018년 7월에 3박 숙박함
답변 제공: Laura Ortega Front Desk Manager 님, 2018년 8월 6일
Dear Jae Hyun:Thank you very much for taking the time to share your opinion with us. We are glad to know you had a great time with us and we will be very happy to welcome you back soon. Best Regards, Laura Ortega Front Desk Manager

8/10 - 좋아요

YOUNG RYONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
만족
2018년 5월에 3박 숙박함
답변 제공: David Chía - Front Desk Manager 님, 2018년 6월 14일
친애하는 YOUNG RYONG, 우리와 함께 머물기를 기쁘게 생각합니다. 앞으로도 다시 머물기를 바랍니다. 우리를 선택해 주셔서 대단히 감사합니다. 안부, 데이비드 치아 프론트 데스크 매니저

8/10 - 좋아요

ILKU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족하였음. 공원이 있어 조용한 편이고 객실 방음도 괜찮은 편이었음. 스태프도 친절하였음.
2017년 7월에 5박 숙박함
답변 제공: Maria 님, 2017년 7월 31일
Dear ILKU, Thank you for choosing Petit Palace Savoy Alfonso XII Hotel for your last trip and also for sharing your Experience with us. We are glad to know you had a great time in Madrid and you considerer our hotel quiet and nice Looking forward to welcoming you soon. Kind Regards, Laura Ortega Front Desk Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean with a nice breakfast.
-Clean beds let me have a deep sleep. -Service is ok -Breakfast is good -Location is very good just next to a big park
답변 제공: Maria 님, 2016년 4월 30일
Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good.
Front workers are very kind. Room is very clean.
답변 제공: Maria 님, 2016년 4월 30일
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

6/10 - 괜찮아요

Fauze 님, Sao Paulo

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Great location, in front of Parque del Retiro and walking distance to Prado, Thyssen and Reina Sofia museums. But the hotel furniture, equipment and amenities are old and tired.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

George 님, San Antonio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location across from the big park and is near several museums. Also good restaurants around within easy walking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful, the staff was friendly and helpful. Lucia was absolutely delightful and ever so friendly. Alvaro also proved to be very helpful as well. Breakfast was fabulous! We will definitely come back to this hotel!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 숙박 시설 상태 및 시설
Great location. Great staff.
2024년 3월에 1박 숙박함
답변 제공: Lucía Lamas, Guest Service. 님, 2024년 3월 25일
Dear Michael,Thank you very much for choosing us for your stay in Madrid.We are very happy to know that your stay lived up to your expectations and that you enjoyed the hotel and the services we offer.Thank you for highlighting the treatment received from the staff. Our goal is to make our guests feel at home.Michael, we would love to welcome you again at Petit Palace Savoy Alfonso XII. Greetings from the whole team.Best regards.

10/10 - 훌륭해요

Annabel Smith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is fantastic, right opposite a gate to the beautiful park. The staff were friendly and helpful. The room was very comfortable and clean. I think the decor of corridors is a bit overly-modern for this beautiful period property, but that's just my taste. Didn't have the breakfast, but there is a great coffee shop a few doors away.
2024년 3월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 3월 14일
Dear Annabel, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and staff was very helpful and accommodating.
2024년 2월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 3월 14일
Dear Karen, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your family a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Gabrielle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 3월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 3월 8일
Dear Gabrielle, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

María

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 2월 29일
Estimada María,Muchas gracias por su fantástica valoración y por elegirnos para su estancia en Madrid. Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumpliéramos con sus expectativas.Esperamos que vuelva a alojarse con nosotros, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

AKINORI

2024년 2월에 1박 숙박함
답변 제공: Lucía Lamas, Guest Service. 님, 2024년 3월 25일
Dear Akinori,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that, in general, your stay was up to your expectations. Every day we work hard to make our guests feel at home.We would love to welcome you back and provide you with a perfect experience.Best regards.

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and friendly staff
2024년 2월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 2월 12일
Dear Frank,Thank you very much for your nice review!!It is a pleasure for us to hear that your expectations were met at our property.We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

Ana Maria 님, Yuma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very well located, we had the quadruple room which was large and the beds were comfy. It gave to an inner courtyard which made it quiet since the hotel a on a busy street. To be picky, the only thing I did not like was the decoration inside being ultra modern in an art deco historic building. Other than that it was a great propriety though we only enjoyed it for one night.
2024년 2월에 1박 숙박함
답변 제공: Carolina 님, 2024년 2월 4일
Dear Ana Maria, Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you found our hotel very well located and enjoyed the spaciousness and comfort of our quadruple room.We appreciate your feedback on the décor, and we understand that personal preferences can vary. We aim to blend modern elements with the historic charm of our building, and we apologize if it did not fully meet your expectations. Your input is valuable, and we will certainly take it into consideration as we strive to enhance our guests' experiences.It's great to know that overall, you had a positive experience during your one-night stay. Should your travels bring you back to the area, we would be honored to welcome you again and ensure your stay exceeds expectations.Best regards, Carolina CerveraHost - Manager

10/10 - 훌륭해요

Maria Cristina Ferrer

2024년 1월에 3박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 3월 25일
Estimada Maria Cristina,Muchas gracias por su fantastica valoración y por elegirnos para su alojameinto en Madrid.Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumplieramos con sus expectativas.Esperamos poder darle la bienvenia de nuevo muy pronto.Un cordial MaríaFrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and the staff is extremely friendly and helpful.
2024년 1월에 4박 숙박함
답변 제공: Carolina 님, 2024년 1월 30일
Dear Matthew,Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

10/10 - 훌륭해요

George 님, Dallas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time at this hotel and it was just as comfortable as the first. Great location and value, good breakfast, easy bar/restaurant. The staff is kind and courteous, especially Lucia at the desk and the gentlemen in the restaurants.
2024년 1월에 4박 숙박함
답변 제공: Carolina 님, 2024년 1월 30일
Dear George, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate Lucía, Javier & Francisco in your behalf. Looking forward to welcoming you again very soon, Best regardsCarolina CerveraHost - Manager

10/10 - 훌륭해요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Carolina 님, 2024년 1월 26일
Estimado Alberto, Gracias por el tiempo que se ha tomado en hacernos llegar su valoración sobre su estancia con nosotros por elegirnos para su estancia en Madrid. Estamos muy contentos de que haya disfrutado su viaje a Madrid, nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa, ofreciéndoles una estancia confortable y el mejor servicio. Estamos muy felices de saber que hemos logrado nuestro objetivo. Deseando darle la bienvenida de nuevo muy pronto y reciba un saludo de todo el equipo del hotel.Carolina CerveraDirectora / HostCarolina.cervera@petitpalace.com

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanta este hotel por su ubicación y atención. saludos
2024년 1월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 1월 11일
Estimada Ana,Muchísimas gracias por compartir su valoración y por sus amables comentarios.Para nosotros no hay mayor recompensa que saber que disfrutó de su estancia con nosotros. Sera un placer para mi felicitar a todo nuestro personal por su buen trabajo y dedicacion en su nombre.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el eqiupo.María FrancoExperience managePetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Ivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 1월 11일
Estimdo Iva,Muchas gracias por compartir su valoración y por elegirnos para su alojamiento en Madrid.Nos alegra mucho saber que su estancia fue tan satisfactoria y que cumplimos con sus expexctativas.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience ManagerPetit palace Savoy Alfonso XII

10/10 - 훌륭해요

Gary

2023년 12월에 4박 숙박함
답변 제공: Carolina 님, 2024년 1월 30일
Dear Gary, Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regards, Carolina CerveraHost - Manager

4/10 - 별로예요

Bhavna

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s across from park but this property is a 2 star max. Old dirty carpets, room was depressing, too hot at night. Not enough seating in breakfast area so we could never eat. Not proper welcome or directions by the staff about lobby or facilities.
2023년 12월에 3박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 1월 2일
Dear Bhavna,Thank you for taking the time to leave your review. We value all positive and negative feedback from our guests. I am disappointed to read your stay was not a positive experience and I will be addressing these issues to ensure they are not repeated. We always take customer feedback with the highest priority, as they help us deliver better performances and a more targeted level of service for all our guests. I do hope we will have the chance to welcome you back to the Petit Palace Savoy Alfonso XII and give you the experience of which I expect all our customers to have Best regards, Carolina CerveraHostPetit Palace Plaza Mayor

8/10 - 좋아요

Igor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location and service are good
Good hotel. Good breakfast with variety and comfort. Clean. Good service. The only complain is the magnetic key to the room. It works only after 5-6 tries.
2023년 12월에 3박 숙박함
답변 제공: Carolina 님, 2023년 12월 28일
Dear Igor, thank you for choosing Petit Palace to stay in Madrid, and thank you for your kind comments about our great location and especially about our helpful staff. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We appeciate your suggestions and comments and we will be focused on these aspects for offering a better experience.Looking forward to welcoming you again very soon, Best regards,Carolina CerveraHost - Manager

10/10 - 훌륭해요

Virginia

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2024년 1월 31일
Estimada Virginia,Muchísimas gracias por su fantástica valoración.Para nosotros no hay mayor recompensa que saber que su estancia fue tan satisfactoria.Esperamos poder darle la bienvenida en próximas ocasiones, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

6/10 - 괜찮아요

CARLOS

좋아요: 청결 상태
El hotel es viejo y no vale el costo.
2023년 12월에 3박 숙박함
답변 제공: Carolina 님, 2023년 12월 28일
Estimado Carlos, Lamento mucho la percepción que se ha llevado, nos esforzamos día a día para poder ofrecerle a todos nuestros clientes una experiencia excepcional y evidentemente esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos mucho si nos brinda la oportunidad de poder ganar su confianza de vuelta, ya que puede estar seguro de que trataremos de proporcionarle una gran experiencia en nuestro hotel y de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Carolina CerveraHost - Directora

10/10 - 훌륭해요

Daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff
2023년 11월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 12월 11일
Dear Daniela, Thank you very much for you nice review!!We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Daniela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff
2023년 12월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 12월 11일
Dear Daniela, Thank you very much for you nice review!!We are very pleased that you liked the hotel and its location. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 30일
Estimada María,Muchas gracias por compartir su valoración. Para nosotros no hay mejor recompensa que saber que disfruto tanto de su estancia y que cumplimos con sus expectativas.Esperamos poder darle la bienvenida de nuevo muy pronto, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Carlos

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente location. Friendly and capable staff. Room is modern and big.
2023년 11월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 29일
Dear Carlos, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your holiday a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

Solange 님, Doral

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Big room for European standards. Room needs a little renewal there was mold in the shower.
2023년 11월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 29일
Dear Solange, Thank you very much for sharing your experience with us. It is very nice to know that you enjoyed the wonderful location close to the most emblematic places, shopping and restaurants area.We appeciate your suggestions and comments and we will be focused on these aspects for offering a better experience. and it will be a pleasure to welcome you back next time you are coming to Madrid. Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Jesus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super beautiful and classy
2023년 11월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 27일
Dear Jesus,Thank you very much for your nice review!We are very pleased that you liked the hotel and its location. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.Looking forward to welcoming you again very soonMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Jesus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a great hotel, clean, fancy and I. a great location.
2023년 11월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 27일
Dear Jesus, Thank you very much for your lovely comments about our hotel and for sharing with other travelers.We are also glad to hear you had a beautiful experience thanks to our rooms and you could enjoy our breakfast.We hope to receive your visit very soon again! Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

6/10 - 괜찮아요

CLAUDIA

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las sabas picaban
2023년 11월에 4박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 27일
Estimada Claudis,Muchas gracias por hacernos llegar su valoración. Para nosotros es muy importante ya que siempre nos ayuda a mejorar.Nos alegramos de que en lineas generales disfrutara de su estancia y revisaremos lo que nos comenta de las sabanas, ya que es la primera vez que nos indican esta incidencia. En recepción estamos disponibles las 24 horas pero solventar cualquier incidencia, siempre que tenga alguna por favor contacte con nosotros y haremos todo lo posible solventarlo. Disculpe las molestias.Esperamos poder darle la bienvenida de nuevo y que en próximas ocasiones consigamos que su estacia sea perfecta.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very wasy check in. First time in Madrid. Everyone was very helpful suggesting things to do and transportation options. Very nice room, everything worked. Breakfast buffet was one the best we've ever had.
2023년 11월에 3박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 20일
Dear David, Thank you so much for your amazing review. It is fantastic to see you enjoyed your stay with us and had the chance to try our beautiful breakfast. I am glad to confirm you I already passed on your great comments to the whole team and it has made all of us really happy.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Claudia

2023년 11월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 29일
Estimada Claudia,Muchas gracias por su fantástica valoración y por elegirnos para su alojamiento en Madrid.Nos alegramos de que su estancia fuera tan satisfactoria y esperamos poder darle la bienvenida de nuevo muy pronto.Un cordial saludo de parte de todo el equipo.María Franco Experience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Juan Carlos 님, Mexico

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and Room was perfect. Included breakfast was great. Everyone at the front desk, at the restaurant and in charge of services at the hotel were efficient and kind. Exactly the nice and comfortable place offered. This is a hotel in a very safe, nice and convenient place in Madrid. It is just across El Retiro Park and at 250 meters from Puerta de Alcala. Important sites to visit, good restaurants, parks, museums, train station, convenience stores and more are a few steps from the hotel or at a short walking distance. I do advise everyone traveling to Madrid to stay here. Congratulations to the whole staff
2023년 10월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 20일
Dear Juan Carlos, Thank you very much for your nice review!!We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay, along with a hearty and healthy buffet breakfast and the best service. We are very happy to know that we achieved our goal.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonBest regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it is very convenient to the prado, and right across the street from a remarkable park.....those were the main attractions. plus it's in a lovely building
2023년 10월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 5일
Dear Michael, Thank you very much for sharing your experience with us. It is very nice to know that you enjoyed the wonderful location close to the most emblematic places, shopping and restaurants area.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

ingvild

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 11월 5일
Dear IngvildThank you for you nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Gaspar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clasico con estilo.
2023년 8월에 1박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 10월 24일
Estimado Gaspar,Muchísimas gracias por compartir su valoración. Para nosotros es muy importante ya que siempre nos ayuda a mejorar. Nos alegramos mucho de que disfrutara de su estancia con nosotros y que cumplieramos con sus expectaivas.Seria un placer que vuelva a elegirnos para su proxima estanca en Madrid.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Leonardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 10월 24일
Estimado Leonardo,Muchas gracias por su increible valoración y por elegirnos para su alojamiento en Madrid.Nos alegra mucho saber que disfruto de su estancia con nosotros y que estuvimos a la altura de sus expectativas.Esperamos que vuelva a alojarse con nosotros en proximas ocasiones, hasta entonces aprovechaos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Nice place helpful staff
2023년 10월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 10월 25일
Dear Matthew, Thank you very much for sharing your experience with us. It is very nice to know that you enjoyed the wonderful location close to the most emblematic places, shopping and restaurants area. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaria FrancoExperience managerPetit Palace Savoy Alfonso XII

10/10 - 훌륭해요

Pablo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super bien situada, el personal con una gran actitud de servicio.
2023년 9월에 2박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 10월 24일
Estimado Pablo,Muchas gracias por sus amables comentarios y por elegirnos para su alojamiento en Madrid.Nos alegramos mucho d que disfrutara de nuestro hotel y de la nuestra inmejorable ubicación.Sera un placer para mi felicitar a todo nuestro personal por su buen trabajo, estoy segura que les hara mucha ilusión sus palabras.ESperamos poder darle la bienvenida de nuevo, hasta entonces aprovechamos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperenece managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

JORGE

연인과의 여행
Muy original concepto, solo que no hay mucho espacio de almacenamiento. Excelente ubicación y el balcón, súper
2023년 10월에 3박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 10월 25일
Estimado Jorge,Muchas gracias por hacernos llegar su valoración. Para nosotros es muy importante ya que siempre nos ayuda a mejorar.Nos alegramos de que disfrutara de su estancia con nosotros y tendremos muy en cuenta las areas de mejora que nos indica.Esperamos poder darle la bienvenida de nuevo y que en próximas ocasiones consigamos que su estancia sea perfecta.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location and very helpful and friendly staff. Bedrooms and baths constructed of cheap materials and are charmless. TVs not very good.
2023년 10월에 4박 숙박함
답변 제공: Petit Palace Savoy Alfonso XII 님, 2023년 10월 25일
Dear Guest,Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid.We are very pleased that you liked the hotel and its location. I am glad to confirm you I already passed on your great comments to the whole team and it has made all of us really happy.We appeciate your suggestions and comments and we will be focused on these aspects for offering a better experience. and it will be a pleasure to welcome you back next time you are coming to Madrid. Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII