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코트야드 바이 메리어트 몬트베일 여행 후기

3 out of 5
코트야드 바이 메리어트 몬트베일
100 Chestnut Ridge Road, Montvale, NJ

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 461개 이용 후기 중 226개" "
평점 8 - 좋아요. 461개 이용 후기 중 145개" "
평점 6 - 괜찮아요. 461개 이용 후기 중 43개" "
평점 4 - 별로예요. 461개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 461개 이용 후기 중 26개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Norman

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Room Was Perfect.
2023년 11월에 5박 숙박함

2/10 - 너무 별로예요

WILLIAM

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함

4/10 - 별로예요

Jose

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Half of the hotel was shut down and seal but you can still smell the bug spray
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Shannon

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia canceled my reservation at midnight the day I was supposed to check in. When I called the hotel, they said Expedia did it, Expedia said the hotel overbooked. Either way, we were cancelled just 12 hours before arrival, which is beyond frustrating. Neither the hotel or Expedia was helpful.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Seth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic place, we would have stayed longer if possible. Requested main dish not on menu and got excellent result. Short drive to Durham but guess that is required if you stay at a castle.
2023년 8월에 4박 숙박함
답변 제공: CY 님, 2023년 8월 11일
Thanks for the great Review!!

8/10 - 좋아요

Jason

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Rita M

2023년 7월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 8월 2일
Hi Rita,Thank you so very much for staying with us. It is wonderful to know that your enjoyed your stsy!

8/10 - 좋아요

Mariellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very convenient with decent rooms. Unfortunately, our bathroom sink didn’t work. Overall, fine for short stay.
2023년 7월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 8월 2일
Hello Mariellen,Please accept our apologies for the inconvenience you experienced during your stay. We have alerted our Engineering team, who will ensure that the guest room you stayed in is checked thoroughly for any defects and make any necessary repairs.

2/10 - 너무 별로예요

young

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dirty and claustrophobic
2023년 7월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 7월 11일
Good day Young,We are sorry to hear that your stay at the Hotel was not acceptable. Please feel free to reach out to the hotel directly to share details of your experience.

2/10 - 너무 별로예요

thaddeus

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 7월 11일
Thank you for your response Thaddeus. It looks like we missed the mark. Please feel free to contact the hotel directly to let us know what went wrong.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunate incident but friendly, helpful staff
The hotel definitely has a pleasant atmosphere and the staff at the desk for check in was also very friendly and helpful. I did need to change rooms because bed linens weren’t clean in the first room but they did a good job of getting me into another room even though they were sold out. The only thing that I didn’t like was how much you could hear other people in the hallway and also from other rooms.
2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 26일
Thank you for taking the time to submit a review. Please know that our housekeeping department has been notified of the problem you experienced and has taken action to ensure that this was a one time incident. We do hope you were able to enjoy your stay in your new room.

10/10 - 훌륭해요

Christina

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 26일
Thanks for the great review Christina! We are thrilled you enjoyed your stay!

8/10 - 좋아요

George

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 20일
Good day George,Thank you for staying with us at the Courtyard Montvale. We are happy you enjoyed your stay. Please come see us again the next time you are in town.

4/10 - 별로예요

Philip

가족 여행
별로예요: 숙박 시설 상태 및 시설
10 bucks a night to park, this isnt new york city. What a joke. Ac didnt work so got back after a wedding to a room that was 75 degrees. Smoke detector was flashing green all night like a strobe, in the morning the staff never apologized just said there is nothing they can do about it. Thanks
2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 19일
Good day Philip,We are sorry to hear that you did not enjoy your stay at the CY Montvale. We have alerted our engineering team to your comments regarding the A?C in your guest room to ensure that the system is working properly. Please know that the small green light on the smoke detector is part of the required safety features of the system. We apologize that it disturbed you while you were trying to rest.

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 5박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 16일
Hi William,Please let us know what we could have done better for you during your stay. We are always happy to hear suggestions!

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Courtyard Marriott in Montcalm is always a great place to stay.
2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 16일
Hello Anthony,Thanks for the great review! Please come back and see us again soon.

10/10 - 훌륭해요

Barron

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to MSK site where we visited. Wish you had a selection of cold cereals for breakfast.
2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 15일
Hello Barron,Thank you for the valuable feedback! We will gladly add some cereals to our market or bistro for our guests.Be well and see you next time you visit MSK

10/10 - 훌륭해요

Vahid

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 14일
Good day Vahid,Thank you for choosing the CY Montvale for your recent stay in the area. We are pleased to hear that you enjoyed your stay. Please come back and see us the next time you are in the area!

10/10 - 훌륭해요

Mary

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 13일
Good day Mary,Thank you for the wonderful review. We are thrilled to know that you enjoyed your time here at the Courtyard Montvale by Marriott. See you next time!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Across the street from MSK!
Excellent hotel just across the street from MSK!
2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 12일
Thank you for staying with us! We love our MSK visitors and look forward to being a part of your trip while in the area next time.

6/10 - 괜찮아요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 12일
Hello Susan,Thank you for staying at the CY Montvale while yo were traveling to the area. We hope that your trip was productive and enjoyable!

8/10 - 좋아요

Anthony

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 12일
Hi Anthony,Thank you for your review. Please feel free to reach out to the hotel directly to let us know what we could have done better for you while your were here.

10/10 - 훌륭해요

Michelle

2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 12일
Hello Michelle,Thank you for the lovely review. We are always happy to know that our guests enjoyed their stay!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 12일
Hi Michelle,Thank you for staying with us at the Courtyard Montvale. We are super happy to hear that you enjoyed your stay!

4/10 - 별로예요

Florence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I reserved a room with 2 queens only to get there and be told they only had king with sofa bed (very uncomfortable). Very disappointing when you don’t get what you reserved. Had no choice as we needed a place to stay ☹️
2023년 6월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 6일
Good morning Florence,Please accept our sincerest apologies for the room type mismatch for your stay. We understand how disappointed and frustrated you must have felt. I do hope that you come back and stay with us again and get a true sense of what the CY Montvale offers.

2/10 - 너무 별로예요

Nancy

2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 19일
Hello Nancy,It looks like we missed themark for you during your stay with us. Please feel free to contact the hotel directly if you would like to share your experience with us. We strive to improve everyday and make every stay and enjoyable one.

10/10 - 훌륭해요

Chuanjiang

2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 19일
Hello Chuanjiang,Thank you for choosing to stay with us at the Courtyard by Marriott Montvale. We are happy to know that you enjoyed your stay and look forward to having you as our guest again in the future.

2/10 - 너무 별로예요

birgitta 님, Cumberland

2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 6월 12일
Hello Birgetta,It sounds like you did not get the stay you deserve. Please feel free to contact the hotel directly if you would like to share your stay's experience. We strive for all of our guests to leave our hotel feeling more than satisfied, and we would love the opportunity to improve on anything we missed during your stay.

10/10 - 훌륭해요

Melique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable
2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 5월 22일
Thank you for staying with us and for the excellent review of The Courtyard Montvale by Marriott. It is always a pleasure to know that we exceeded our guests' expectations.We hope to see you again soon, and we wish you all the best with your travels.

10/10 - 훌륭해요

Heidi L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 5월 22일
Dear Heidi,Thank you for taking the time to complete a review of the Courtyard Montvale by Marriott. It is always wonderful to know that our guests enjoyed their stay.Please come back to see us again soon.

10/10 - 훌륭해요

ROBERT

2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 5월 16일
Hello Robert,We are so very pleased that you enjoyed your stay with us at the Courtyard Montvale!! Please come back and see us soon!

2/10 - 너무 별로예요

Christine

2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 5월 16일
Good day, Christine.It appears that your stay did not go as smoothly as we had hoped. Please contact the hotel directly to give us a chance to resolve any issues you may have had.

6/10 - 괜찮아요

david b

2023년 5월에 2박 숙박함
답변 제공: CY Montvale 님, 2023년 5월 16일
Hello David,Thank you for your review. Please feel free to reach out to the hotel directly if there is anything we could have done better for you during your stay.

10/10 - 훌륭해요

Marc

2023년 5월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 5월 9일
Hello Marc,We are thrilled you enjoyed your stay at the Montvale Courtyard by Marriott! Please come see us again when you return to the area.

4/10 - 별로예요

Soledad

가족 여행
별로예요: 직원 및 서비스
Did not like the property not a good setting
2023년 4월에 4박 숙박함
답변 제공: CY Montvale 님, 2023년 4월 17일
Hi Solodad,We are sad to hear that you did not enjoy your stay with us. We do hope that if you have the opportunity you give us another chance

10/10 - 훌륭해요

Raymond

2023년 4월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 4월 17일
Good day Raymond,Thank you for your wonderful review of the Courtyard by Marriott Montvale. We are happy you enjoyed your stay and look forward to having you as our guest again!

10/10 - 훌륭해요

Kathleen

2023년 4월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 4월 17일
Hi Kathleen,Thank you for staying at the Courtyard by Marriott Montvale. We are happy you enjoyed your stay! See you next time.

10/10 - 훌륭해요

Elizabeth

2023년 4월에 3박 숙박함
답변 제공: CY Montvale 님, 2023년 4월 12일
Good day Elizabeth,We are very happy to see that you enjoyed your stay at the Courtyard Montvale, and we thank you for completing a review. See you next time!

10/10 - 훌륭해요

Doreen

2023년 3월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 4월 22일
Thanks for the review, Doreen! Come see us again soon.

6/10 - 괜찮아요

Jeff 님, Rancho Mirage

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Breakfast was scooped out of chafing dishes. Terrible and expensive. Booth was torn in restaurant. Pool area was a mess.
2023년 3월에 3박 숙박함
답변 제공: CY Montvale 님, 2023년 4월 12일
Good day Jeff,We are so very sorry to hear that breakfast was a disappointment for you during your stay. Our Bistro does make all of our breakfast items to order outside of specific group requests. The manager of the BIstro has been alerted to your comments for review with the team. Thank you for taking the time to share your feedback. We do hope to see you again when traveling in the area.

2/10 - 너무 별로예요

Jody

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Dont pre buy the breakfast
I pre paid for breakfast and they couldn't find it. I pre paid through the app. We had to stay for our first visit at the cancer center across the street. Thanks to someones mistake where I was charged my already stressful day was started off terrible.
2023년 3월에 1박 숙박함
답변 제공: CY Montvale 님, 2023년 3월 13일
Good day Jody,We are so very sorry to hear that you are needing to visit the cancer center and understand how this small human error could have caused you such great stress. Hoping everything moving forward runs perfectly for you!

2/10 - 너무 별로예요

Cynthia

2023년 2월에 2박 숙박함
답변 제공: CY Montvale 님, 2023년 2월 28일
Hi Cynthia,I am so very sorry the hotel did not satisfy you. Please fee free to contact the hotel directly should you want to share your concerns.

10/10 - 훌륭해요

Jason 님, middletown

2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

George

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

larisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple, clean, easy transaction .
2023년 1월에 1박 숙박함
답변 제공: CT Montvale 님, 2023년 2월 21일
Thanks for staying with us!

10/10 - 훌륭해요

Melvin

2022년 12월에 1박 숙박함

4/10 - 별로예요

John

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was supposed to be included in my payment. Instead I was told by the "chef" she had no help and needed to take care of catering to a wedding party breakfast and would return in "5 minutes." Her 5 minutes turned into 25 and in the interim two dozen other guests arrived and had to wait for no service. Since I had a scheduled appointment I had to leave without breakfast. The cushioned chair in my room has a large central stain in the cushion which is a turn-off to sitting in it. The courtesy bar refrigerator in the room made a loud, continuous humming sound. When I told the manager about breakfast not being available as advertised (6:30 to 9:30 am) he replied, "I will look into it." If the "chef" had no help (there was another assistant with her) it would have been better for her to alert this to management in order to provide the help to deliver a paid-for-service rather than put the onus on the customer as too bad for the customer!
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Bonnie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had our company dinner in Fire and Oak restaurant. It was fantastic! We booked a room so we wouldn’t have to drive home. Our room was clean and really comfortable. Great night!
답변 제공: CY Team 님, 2022년 12월 19일
Thanks for staying with us! Enjoy the Holidays

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: CY Montvale 님, 2022년 12월 16일
Thanks for staying with us!