Many rats running on the ceiling in the midnight, didn't sleep well for the whole night. There are also strange smell in the bathroom.
Request to change room for the next 2 nights, but the reception lady ask me to pay extra for a bigger room as there's only 1 single room in their hotel.
I refused and ask for refund, end up a guy, I guess is boss, ask the reception change another room for me. And he keep saying never got customer complain noise on the ceiling.
This is a very bad impression, because the cleaner and night reception all know about this, how can morning staffs refused to admit this issue?
Another small issue is the plasma tv in hotel is old type without USB port... But I feel X that serious and affect my work.