Very bad service and levels of cleanliness.
Receptionist had no note of my booking and was annoyed when I refused to accept a dirty room. He showed me 5 others all with the same issues (hair in the bed and on the floor, grimey bathrooms, bad condition, one had a cockroach etc). Ground floor room was noisy as directly behind reception and all guests walking past to get to the lift.
Deposits needed to get the key and a list on reception to note all chargeable items or breakages, even hangers.
Really bad first impressions and disengaged staff.
Saving grace was the location, one street away from bus stop to Melaka Sentral, seconds from the river, 5 mins walk to Jonkers Walk/Dutch Sq etc.
I would not stay again unless the cleanliness and service was vastly improved but was happy with location.