Dear Juha,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you enjoyed our pool area and the Sky Bar, along with the lovely views from your 7th-floor room. It's also pleasing to know that the added convenience of a complimentary fridge in your room was appreciated. We regret to hear about the elevators; please be assured that we have plans to replace them by March 2024 to enhance our guests' comfort and convenience. We are concerned about your comments regarding the condition of carpets and some walls in the isle area. While we continuously strive to maintain the highest standards of cleanliness and upkeep, we will certainly review these areas to ensure they meet our guests' expectations. We apologize for any inconvenience caused regarding room cleanliness; this is certainly not reflective of our usual standards. Our team is committed to providing impeccable service, and we are pleased you found this to be a positive aspect of your stay. Room amenities are thoughtfully curated to ensure guest comfort, and we will review your feedback to see where we can make further improvements.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear Mr. Michael,Thank you for taking the time to share your feedback.We are sorry to know that your recent stay did not meet your expectations. Could you please tell us a bit more about any issues you faced?We look forward to the chance to host you again for a more satisfying experience,Kind regards,José Luis Saíz Director General / General Manager

Estimada Sra. Jacqueline,Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos mucho no haber alcanzado sus expectativas durante su estancia en nuestro hotel. Nos hubiera gustado que nos hubiese informado durante su estancia de los inconvenientes que comenta para darnos así la oportunidad de reaccionar de manera inmediata y poder dar solución a los problemas, haciendo que su estancia fuera más placentera, que es lo que todos deseamos.Por nuestra parte, fue un placer recibirle y deseamos tener la oportunidad de ofrecerle una experiencia más positiva en el futuro. Atentamente,José Luis Saíz Director General / General Manager

Dear Ann,Thank you for taking the time to share your feedback with us.It's great to hear that you appreciated our prime location and the service provided by our restaurant team. We strive to offer exceptional service and are glad that these aspects stood out during your stay.We regret to hear about your concerns regarding additional charges and the cleanliness of towels. While it's true that we offer additional amenities such as safe and kettle rentals, these are intended to give our guests flexible options. Please rest assured that cleanliness is a top priority for us, and we typically receive high praise for our housekeeping standards. Regarding the food temperature, we maintain rigorous quality control, but we will certainly look into your comments to ensure that all our offerings meet the high standards our guests expect. As for the pool hours, they are carefully scheduled to allow for maintenance and ensure guest safety, but we understand your disappointment and appreciate your feedback on this matter.We would be delighted to welcome you back in the future for an improved experience. Warm regards,José Luis Saíz Director General / General Manager

Dear Marilyn,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our reception staff to be welcoming. It's always encouraging to know that our team's efforts to provide excellent service are appreciated by our guests. We take pride in our hotel's cleanliness, and we're glad that this aspect met your expectations.We regret to hear that some aspects of your stay did not fully meet your satisfaction. We are constantly working on enhancing our facilities and amenities to ensure a comfortable experience for all our guests. As for the soundproofing, we acknowledge this is an area for improvement and appreciate your patience as we strive to provide a tranquil environment for our guests.We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Warm regards,José Luis Saíz Director General / General Manager

Estimado Antonio,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Sentimos si en algunos aspectos no estuvimos a la altura de sus expectativas, aunque nos habría encantado tener más detalles de su experiencia para abordar la situación de la mejor manera posible y revisar internamente con nuestro equipo lo ocurrido.Esperamos que vuelva a visitarnos muy pronto. Un saludo cordial,José Luis Saíz Director General / General Manager

Beste Meneer Bartholomeus,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,José Luis Saíz Director General / General Manager

Dear Guest,We really appreciate your positive review.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to seeing you again in the future. Best wishes,José Luis Saíz Director General / General Manager

Estimada Araceli Sol,Muchísimas gracias por su reseña acerca de su experiencia en Hotel El Puerto by Pierre & Vacances.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back to our hotel in the future. Kind regards,José Luis Saíz Director General / General Manager

Dear David,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're delighted to read that you were pleased with the cleanliness of your room and found our hotel to be in good condition, along with satisfactory service and room comfort. We take pride in maintaining high standards for our guests. Regarding the Wi-Fi, while we generally receive positive feedback about our internet service, it appears you had a less than ideal experience. We offer both Basic Access Wi-Fi for regular internet use and Full Access WiFi for a high-speed connection, which is included with certain types of accommodation. We regret any inconvenience this may have caused and would have been more than happy to assist you with any connectivity issues had we been made aware during your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Kära Camilla, tack för att ni lämnade ett omdöme efter er vistelse.Det gläder oss att ni uppskattade hotellets läge och hoppas att ni fick möjlighet att utforska staden och dess vackra strandpromenad som ligger endast 30 meter från hotellet. Vi uppskattar er kommentar om vår frukostbuffé och är glada att ni fann den tillfredsställande. Vårt mål är alltid att erbjuda en kvalitativ start på dagen.Vi beklagar att glaspanelen i badrummet inte levde upp till era förväntningar, men tackar er för att ni har valt att dela med er av era tankar så att vi kan undersöka om det är något vi borde ändra på i framtiden.Med vänliga hälsningar,José Luis Saíz Director General / General Manager

Kjære Katrine, Tusen takk for din positive tilbakemelding etter ditt opphold hos oss på Hotel El Puerto by Pierre & Vacances.Vi er så glade for å høre at alt var i skjønneste orden under oppholdet ditt hos oss. Vi jobber hardt for å gi våre gjester en flott opplevelse, og det er alltid gøy å høre at vi har lykkes!Vi håper å ønske deg velkommen tilbake til hotellet i fremtiden. Med vennlig hilsen,José Luis Saíz Director General / General Manager

Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We're happy to hear that our team's response to the air conditioning issue and the additional bed covers provided by our cleaning staff were to your satisfaction. It's also great to know that you found our service to be excellent. Regarding the rooftop pool area, we strive to offer a balance between guest enjoyment and local patron access, and we regret any inconvenience you faced on Christmas day due to the high demand. We appreciate your feedback and are continuously working to enhance our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Estimado huésped, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Sentimos si su experiencia no ha sido positiva y le pedimos disculpas. Trabajamos a diario para la satisfacción de quienes nos visitan y realmente nos apena no haberlo logrado en su caso. Nos gustaría saber en que ámbitos no le pareció satisfactoria su estancia para saber cómo mejorar. Los testimonios de los huéspedes son muy importante para nosotros.Nuestro personal, habitualmente, recibe una muy alta valoración, por lo que investigaremos que pudo haber pasado.Esperamos que tenga un buen día. Atentamente,José Luis Saíz Director General / General Manager

Estimado Robert,Le damos las gracias por su excelente valoración.Nos complace saber que la limpieza de la habitación, el estado del hotel, la calidad del servicio y la comodidad de su estancia fueron de su total agrado. Trabajamos día a día para mantener nuestros estándares de confort y satisfacción, y es un placer recibir comentarios como el suyo que reconocen el esfuerzo de nuestro equipo.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,José Luis Saíz Director General / General Manager

Dear Sam,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Arvoisa vieraamme JuhaKiitoksia paljon mukavasta palautteestanne.Olemme iloisia kuullessamme, että pidät hotellimme sijainnista ja aamiaisen laadusta.On myös hienoa, että arvostit huoneesi siisteyttä.Huomaamme, että hotellimme kunto ei täysin vastannut odotuksiasi, ja arvostamme palautettasi.Olemme ylpeitä siitä, että olemme hiljattain remontoineet hotellimme sisätilat ja jatkamme palveluidemme parantamista varmistaaksemme vieraidemme mukavuuden.Toivottavasti saamme teidät toistekin vieraaksemme. Ystävällisin terveisin,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled you enjoyed the modernity and cleanliness of our rooms. It's a joy to know the comfort provided met your expectations and contributed to a pleasant stay. Your kind words about our fabulous rooftop pool are much appreciated. It's fantastic to hear you took advantage of the stunning beach views and sun loungers to relax and unwind. Our team is also pleased that you found our service to be impeccable. We strive to offer the best experience possible and it's rewarding to know we've succeeded in this regard.We look forward to welcoming you back. Best wishes,José Luis Saíz Director General / General Manager

Nos encanta que se haya tomado el tiempo de escribir sobre su estancia.Tras leer su amable reseña quedamos con la satisfacción del deber cumplido al saber por sus comentarios que pudo disfrutar de una experiencia agradable en nuestras instalaciones. Nuestro personal ha recibido sus comentarios sobre la atención brindada, tan positivos, y le agradece su amabilidad.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Atentamente,José Luis Saíz Director General / General Manager

Gentile Giuseppe,vogliamo ringraziarla per averci dedicato parte del suo tempo scrivendo questa recensione.Siamo lieti che abbia trovato il nostro hotel nel complesso bellissimo. Ci scusiamo se le dimensioni delle stanze non hanno incontrato appieno le sue aspettative; ci impegniamo a garantire che ogni ospite trovi comfort e funzionalità in ogni ambiente, nonostante le camere standard siano di 15 m2 come descritto nelle nostre informazioni.In attesa di poterla accogliere di nuovo presso il Hotel El Puerto by Pierre & Vacances, le porgiamo i nostri cordiali saluti.José Luis Saíz Director General / General Manager

Dear Alan,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We're delighted to know that our efforts to maintain a high standard of cleanliness met your expectations, and it's great to hear that you were satisfied with the overall condition of our hotel. Our team is also pleased that you found our service to be excellent. We understand that while you were pleased with most amenities, there may have been some aspects that did not fully meet your needs. Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Kära Sten, tack för att ni har lämnat en recension av er vistelse.Det gläder oss att ni uppskattade vårt hotells läge och vi hoppas att ni kunde njuta av våra vackra omgivningar.Det är även fint att veta att ni tyckte om den fantastiska utsikten från poolområdet.Vi beklagar att ni saknade en del bekvämligheter på ert rum, men vi noterar er feedback och ska se över om det är något vi borde ändra på i framtiden.Med vänliga hälsningar,José Luis Saíz Director General / General Manager

Dear Madam,It was a pleasure to receive this great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again. Best regards,José Luis Saíz Director General / General Manager

Estimado Jose,Le damos las gracias por su excelente valoración.Nos complace saber que el proceso de registro fue eficiente y que encontró su habitación limpia y confortable, reflejando nuestro compromiso con la comodidad y la satisfacción de nuestros huéspedes. Además, nos alegra que haya disfrutado de la tranquilidad durante su estancia, lo cual es una prioridad para nosotros, especialmente teniendo en cuenta nuestras recientes mejoras en insonorización.Apreciamos sus amables palabras sobre la limpieza y el estado del hotel, así como la calidad del servicio proporcionado por nuestro equipo. Nos esforzamos por ofrecer un ambiente acogedor y un servicio excepcional para asegurar que cada estancia sea memorable.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,José Luis Saíz Director General / General Manager

Estimado Sr. Robert,Estamos muy felices sabiendo que ha tenido una experiencia perfecta en nuestro Hotel El Puerto by Pierre & Vacances.Nos alegra saber que todo fue perfecto durante su visita y que disfrutó de nuestras instalaciones y servicios. Apreciamos sus comentarios positivos y nos complace que haya tenido una experiencia genial en nuestro hotel.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Guest Relation

Dear Hans,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Kära Tvrtko, tack för att du tagit dig tid att ge oss feedback.Det är roligt att få läsa att ni trivdes bra hos oss och att ni uppskattade våra välstädade lokaler. Det är även fantastiskt att veta att servicen levde upp till era förväntningar. Vår personal gör alltid sitt bästa för att hjälpa våra gäster och det är fint när det uppmärksammas.Med vänliga hälsningar,José Luis Saíz Director General / General Manager

Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Kind regards,José Luis Saíz Director General / General Manager

Dear Peder,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager

Dear Juha,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you enjoyed the great sea view from your room. Our prime location on the seafront promenade indeed offers magnificent views for our guests.We apologize for any noise disturbance you experienced during your stay. We have recently renovated our windows with the Climalit system to improve soundproofing. However, we understand that there may still be some noise from neighboring rooms. In the future, we recommend requesting a room on a higher floor, as they tend to be quieter.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Chère Jocelyn,Merci pour cet aimable commentaire suite à votre séjour au Hotel El Puerto by Pierre & Vacances.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi,José Luis Saíz Director General / General Manager

Dear Jennifer,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you enjoyed our prime location, close to bars, restaurants, and shops. It's great to know that our seaview rooms and the lovely views from our sky bar added to your stay. However, we apologize for any inconvenience caused by the lack of a kettle in the room. For future reference, we do offer kettle rentals at our front desk for 5/day.We appreciate your feedback regarding the sky bar drink prices and will take it into consideration for future improvements.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,José Luis Saíz Director General / General Manager

Dear Anette,Thank you very much for this kind review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,José Luis Saíz Director General / General Manager

Dear Anette,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,José Luis Saíz Director General / General Manager

Dear Holly, Thank you for this positive review of your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,José Luis Saíz Director General / General Manager

Dear Pauline,Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.We are delighted to hear that you found our hotel to be clean and centrally located. Our prime location allows guests to easily access the beach, shops, and restaurants in Fuengirola.We apologize for any inconvenience caused by the wait for the elevators and the early morning cleaning service. We are aware of the elevator situation and have plans to replace them between December 2023 and February 2024. As for the cleaning service, we will ensure that our housekeeping team is more mindful of the timing of their visits to avoid disturbing our guests' rest.We look forward to seeing you again in the future. Kindest regards,José Luis Saíz Director General / General Manager

Dear Andrew,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Dear David,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We are glad to hear that you found our room cleanliness to be satisfactory. However, we apologize for the inconvenience caused by the room size and the lack of a kettle. Our rooms are designed to be compact and efficient, but we understand that they may not meet everyone's preferences. For future stays, we recommend booking one of our Junior Suites, which offer more space and additional amenities such as a kettle upon request.We also regret that the view from your room was not to your liking. We offer a variety of room types with different views, including sea view rooms, which provide a more pleasant outlook. Please feel free to request a room with a preferred view during your next visit, and we will do our best to accommodate your preferences.We hope to have the opportunity of welcoming you back in the future. Best regards,José Luis Saíz Director General / General Manager

Estimada Rosalina,Muchísimas gracias por su reseña acerca de su experiencia en Hotel El Puerto by Pierre & Vacances.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,José Luis Saíz Director General / General Manager