시즌별로 운영되는 야외 수영장, 카바나(요금 별도), 수영장 파라솔

로스 몬테로스 스파 & 골프 리조트 여행 후기

5 out of 5
로스 몬테로스 스파 & 골프 리조트
Carretera Cádiz, Km.187, Urb. Los Monteros, Marbella, Malaga

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 559개 이용 후기 중 309개" "
평점 8 - 좋아요. 559개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 559개 이용 후기 중 45개" "
평점 4 - 별로예요. 559개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 559개 이용 후기 중 12개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Dmitry 님, Brooklyn

2022년 7월에 7박 숙박함

10/10 - 훌륭해요

Georg 님, St. Pete Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 7박 숙박함

10/10 - 훌륭해요

Clare

2022년 9월에 1박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 9월 29일
Dear Clare,We are grateful for your score about your recent stay in Hotel Los Monteros 5*GL. Our aim is to offer our guests a pleasant experience. Therefore, we are proud to know that we have exceeded your expectations. We look forward to welcoming you very soon!Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer.Yours faithfully,

10/10 - 훌륭해요

Alexander 님, Wandsworth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los Monteros is an older style 5 star Hotel, it originally dates from 1963. There are parts which could do with a refresh, but it has a certain mid century charm that I like and the staff and service are excellent. The breakfast is good too. Our room dated from about 2002, but was still very clean and spacious. The beach club which is separate from the Hotel was a bit of a dissapointment, and all at extra cost, pretentious, but without the service to match and all seems a bit of a rip off when you're already paying top dollar for your room.
2022년 8월에 7박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 8월 22일
Dear Alexander,First of all, we would like to thank you for choosing Hotel Los Monteros 5*GL for your recent stay in Marbella and thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. For this reason, we are proud to hear that we have exceeded your expectations.Regarding your comments about the facilities, I would like to inform you that we are constantly renovating all areas of the hotel. Proof of this is the fact that we have recently renovated a complete room category as well as our SPA and our Racket Club.On the other hand, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests.We really look forward to welcoming you soon in order you could change your impressions about your recent visit. We can confirm you that you will enjoy an unforgettable beach experience!Our staff remains at your entire disposal for any requirement you may need to assure a pleasant visit in the near future. Yours faithfully,

8/10 - 좋아요

Yan

2022년 8월에 2박 숙박함

4/10 - 별로예요

Esther

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Sehr kinderfreundlich, sie dürfen in den Erwachsenenpool pinkeln und kaken, obwohl ein Kinderpool vorhanden wäre. Im La Cabae müssen Hotelgäste Tage im Voraus Liegen reservieren und dafür bezahlen. „Gehöre nicht zum Hotel“. Halbpension Menuekarte wechselt kaum, für Vegetarier tagelang das gleiche Angebot: Gemüsewoak. Keine Garnitur auf Teller,absolut lieblos und fad.
2022년 7월에 14박 숙박함

4/10 - 별로예요

Johana

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Grande déception
Très déçue de la qualité de cet hôtel. Très loin d’un cinq étoiles. Plutôt trois. Beaucoup trop cher pour la qualité des chambres. Cuisine très décevant - menu et qualité. Service assez attentionné mais en sous effectif.
2022년 7월에 6박 숙박함
답변 제공: Fernando Al-Farkh, Directeur général 님, 2022년 8월 2일
Chère Johana: Tout d'abord, nous sommes désolés d'apprendre que votre expérience à l'hôtel Los Monteros 5*GL n'a pas répondu à vos attentes. Les opinions de nos hôtes sont très importantes pour nous, car elles nous aident à nous améliorer jour après jour. S'il vous plait, veuillez accepter nos excuses pour le caractère exceptionnel de ce qui s'est passé pendant votre séjour. L’objectif de notre équipe étant d'assurer à tout moment votre confort et un séjour agréable. Cependant, après avoir examiné nos dossiers, nous n'avons pas connaissance d'autres commentaires de votre part concernant votre insatisfaction. Si nous avions eu connaissance de cette situation pendant votre séjour, nous aurions pu vous proposer, et nous vous aurions proposé, d'autres alternatives selon vos goûts et préférences. En ce qui concerne vos commentaires sur la catégorie de l'hôtel, je tiens à vous informer que Los Monteros 5*GL remplit les conditions exigeantes stipulées par la réglementation touristique en vigueur pour arborer la catégorie 5 étoiles Grand Luxe. Ces normes ne sont pas fondées sur des préférences ou des perceptions personnelles, mais sur les services et les installations que l'établissement offre à ses clients. En fait, nous sommes surpris par leurs appréciations, car chaque année, nous recevons des milliers d'invités qui nous félicitent pour le traitement et le service qu'ils ont reçus et expriment leur désir de nous rendre visite à nouveau. Enfin, et si vous me le permettez, je reste à votre disposition et j’espère pouvoir avoir l'occasion de vous accueillir personnellement lors de votre prochaine visite à Marbella. N'hésitez pas à me contacter afin d'organiser et de programmer votre séjour en fonction de vos besoins et de vos préférences. C'est avec plaisir que nous vous accueillerons à nouveau dans un avenir proche afin que nous puissions avoir l'occasion de vous faire changer d’opinion. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués.

10/10 - 훌륭해요

piero

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
pulizia efficenza tranquillità ottima colazione
2022년 7월에 2박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 7월 21일
Dear Piero, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스
Lovely property, good service, just needs a little sprucing up.
2022년 7월에 4박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 7월 18일
Dear James, First of all, we would like to thank you for sharing your recent experience at Hotel Los Monteros 5*GL. We really appreciate your kind comments about our services and facilities and we are proud to hear that you have enjoyed with us. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you in our hotel in your next visit to Marbella. Yours sincerely,

10/10 - 훌륭해요

Malgorzata Elzbieta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay at the hotel. It's beautiful, so peaceful, and it was super relaxing!
2022년 6월에 3박 숙박함
답변 제공: Fernando Al- Farkh 님, 2022년 7월 1일
Dear Ms. Malgorzata Elzbieta, It is a pleasure for us to read your review about your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. We are pleased to hear that you have experienced a wonderful vacation. Thank you for your kind words. We are looking forward to welcoming you in our establishment very soon. Yours sincerely, Fernando Al- Farkh General Manager

8/10 - 좋아요

joakim

좋아요: 청결 상태, 직원 및 서비스
2022년 5월에 7박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 6월 13일
Dear joakim, Thank you for sharing your score about your recent experience at Hotel Los Monteros 5*GL. We hope to welcome very soon, and you can enjoy, once again, our services and facilities. We will be delighted to be your choice in Marbella again. Sincerely,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Doesn’t feel like a 5 star
First thing to be aware of is the false advertising that is on their website/travel agent/google when searching for this hotel. It will show an incredible pool with cabanas and the sea in the background, when in fact that is a separate beach club 10min drive away that you need to pay for (La Cabane). The pool at the hotel that is for guest use is okay, but can be busy with kids and generally the sun beds are very close together with limited number of parasoles. Felt a bit more like a 3 star than any luxury hotel I have stayed at before. Service is rather poor in the breakfast area and the hotel bar area. The servers don’t seem to care for any of the guests and generally are quite rude. The waiters are so heavy handed, we could not wait to finish breakfast to get away from the noise/clanging. Never a relaxing start to the day The location is about a 10min drive to the centre of Marbella/Old Town (taxi is c. €12 one way). Generally speaking you will need a car/take taxis everywhere as there is nothing walking distance. This hotel is very secluded, not even a supermarket in easy walking distance or a little minimart available on premise. So just be warned you will need to spend extra cash to get to places/do things as there is very little available on site. We stayed in a 2 bed suite, the rooms are ok size however the 2nd bedroom has no windows to outside. It is a room that you go to the toilet in, shower in, and sleep in with a window that opens up to the corridor only
2022년 5월에 7박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 6월 10일
Dear Guest, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Firstly, I would like to inform you that La Cabane Beach Club is the beach club of Hotel Los Monteros 5*GL located in front the sea and inside the resort. It is exactly at 400 metres from the hotel reception, and we offer a free shuttle service during the opening hours as well as special rates for guests, but it is not a service included in any hotel stay. On the other hand, as you can see, Hotel Los Monteros 5*GL has an area of more than 25,000 square meters of consolidated tropical gardens with a solarium area where there are enough free sunbeds for all guests by two hotel pools, one of them exclusively for children. In the same way, our establishment is a familiar hotel concept in the middle of Marbella Golf Mile, surrounded by amazing golf courses, nature and astonishing beaches: a perfect quiet environment to rest, just 5 minutes from the old town of Marbella. Regarding your comments about our hotel category, I would like to inform you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the law provides to display the category of 5 stars GL in Spain. These requirements are not based on personal preferences, but on the facilities and services that the Hotel offers to all guests. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. According to our records, you never informed us about any inconvenience with your room. In this case, as soon as we had known it, you would have been immediately offered another room category available because Hotel Los Monteros 5*GL has 11 room categories with different designs and views. Please, accept our apologies for any inconveniences caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. All Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

6/10 - 괜찮아요

Aliza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2022년 5월에 5박 숙박함

10/10 - 훌륭해요

Munehiko

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 5박 숙박함

10/10 - 훌륭해요

siham 님, Marseille

2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Julien Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed two nights for my hen do. In general, amazing hotel! Five star indeed! Even from days before our trip, they have been very helpful answering all our queries. Very efficient indeed especially Antonio who has been very patient with all my questions. Where do I start: As gold member, already got the free spa. They also allowed us free early check in and gave us free 8 glasses of cava. Rooms are brilliant. Spacious and spotless. Double room looks like a mini suite with good view from the balcony. I also love the added welcome chocolates! The spa is to die for! Been to another 5 star hotel nearby, but Los monteros spa is by far the best. Staff from the reception and bar are all very kind and friendly. After being out all day, we dropped by at the bar to relax. We didn’t order anything just yet but the friendly staff instantly gave us glasses of water and nibbles for free. They even allowed us to roam around the hotel with our photographer for photos. They really took care of us. The breakfast was amazing! First class indeed, so make sure to include it to your booking! Only downside is not walking distance to city centre but taxis/uber are always available and only costs us €4-€10 for four people. There is Aldi supermarket 10mins walking distance from the hotel. Beach is also walking distance. I can’t say about their famous La Cabane beach club as it was still closed when we visited. Nevertheless, will definitely stay here again when we visit Marbella!
2022년 3월에 2박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2022년 5월 25일
Dear Julien Angela, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. In addition, we appreciate your warm words about the courtesy and politeness of our staff. Our main aim is our guests’ satisfaction so we will inform our team about your remarks in order to keep on improving our services and facilities. As you were able to see, La Cabane Beach Club is totally open only in summer season. Furthermore, we have special prices for guests. Please, do not hesitate to contact our Booking Departments before your next visit in order to provide you the best available offer. We look forward to welcoming you very soon! Yours faithfully,

6/10 - 괜찮아요

Corrado

단체 여행
hotel un pò datato, un rinnovamento generale sarebbe opportuno. climatizzazione assente, bagno usurato
2022년 4월에 5박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 4월 28일
Dear Corrado, Thank you for taking the time to share your experience with us. The feedback from our guests is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to solve our clients’ requests with no delay. In fact, as soon as we had been informed about any discord, you would have been immediately offered a solution, either your air conditiioning as well as a different room category available. I would like to inform you that we are constantly refurbishing hotel areas. In fact, in recent times, we have renewed a several room areas, our SPA and the Racket Club. We are really surprised about your comments as our guests always congratulate us for our facilities and gardens, our personalized service and for being a very charmed hotel. Please, accept our apologies for any inconvenience caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

10/10 - 훌륭해요

Latasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Memorable
The staff was very friendly and courteous! Beautiful mountain and ocean views! Outstanding breakfast!
2022년 3월에 2박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 4월 4일
Dear Latasha, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about the courtesy and politeness of our staff. Your warm words are always welcome. We are proud to hear that our facilities and our Breakfast Buffet with Champagne have exceeded your expectations, as our main aim is our guests’ satisfaction. We will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you soon in Marbella. Yours sincerely,

8/10 - 좋아요

nicholas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel breakfast include it in your booking as it is first class
2022년 3월에 3박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 3월 22일
Dear nicholas, Thank you for taking the time for sharing your recent experience at Hotel Los Monteros Spa & Golf Resort 5*GL. It is an honor for us to read your kind recommendation about our services and facilities: “Lovely hotel breakfast include it in your booking”. We would love to welcome you soon in our hotel in order to offer you the best services and facilities. Yours sincerely,

10/10 - 훌륭해요

Miss

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over 10 stays here!
Another amazing stay at the hotel, already booked to go back.
2022년 3월에 3박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2022년 3월 9일
Dear Miss, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations again. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

8/10 - 좋아요

Morten

좋아요: 직원 및 서비스, 객실의 편안함
Dejligt men lidt slidt
Lidt slidt, men kunne blive rigtig godt med en modernisering. Ekstremt langsom check out men super venlig og god check in
2022년 2월에 1박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 2월 21일
Dear Morten, We would like to thank you for choosing us during your recent stay in Marbella and thank you for taking the time to share your experience with us. The feedback from our guests is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to solve our clients’ requests with no delay. In fact, as soon as we had been informed about any discord, you would have been immediately offered a solution possible. I would like to inform you that we are renewing different areas of the hotel constantly such as a complete room category, our SPA facilities or our renewed Racket Club. Regarding your comments about the check-in, please accept our apologies for the service delay. Exceptionally, due to the arrivals rush hour we could have large number of guests in reception and sometimes there is an increase in the average waiting time. We are working to adopt measures in order to avoid this exceptional circumstance. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

10/10 - 훌륭해요

Carina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Fantastic service by the staff
2021년 12월에 1박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2022년 2월 18일
Dear Carina, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our services. In addition, we appreciate your warm words about the courtesy of our staff. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 - 훌륭해요

Abdelkrim

2022년 2월에 1박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2022년 2월 7일
Dear Abdelkrim, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to know your score and we are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel in good location near Marbella
I like this hotel. Always choose it for my trip to Marbella. The rooms are very spacious and quiet. The spa is really good with a salt water pool and hydro massage circuit. The breakfast has a great selection of food with local products on site and Mumm champagne. The hotel has a very beautiful garden and you can walk through it to your room.
2022년 1월에 4박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2022년 1월 17일
Dear Anna, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience and choosing again for your visit to Marbella. We have informed about your kind words to our team. We appreciate your kind comments about our natural environment and our Breakfast Buffet with champagne. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Thank you for trusting Hotel Los Monteros 5*GL! We look forward to welcoming you very soon at Los Hotel Los Monteros 5*GL. Best regards,

10/10 - 훌륭해요

Reouven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très beau séjour, équipe surplace au petit soins. Chambre très propre, wifi dispo! Petit déjeuner complet, je recommande !
2022년 1월에 4박 숙박함
답변 제공: Fernando Al-Farkh, Directeur Général 님, 2022년 1월 14일
Cher Reouven: D'avance merci de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Nous informerons notre personnel de vos motivantes remarques. Notre objectif est d'offrir à nos clients un séjour agréable. Nous sommes fiers d'entendre que nous avons dépassé vos attentes. Nous serons impatients de vous accueillir dans notre établissement très bientôt. Cordialement,

8/10 - 좋아요

philippe

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
La courtoisie du personnel la taille de la chambre et la vue Le restaurant et ses viandes le soir entrecôte du jamais vu la quantité et la qualité Les moins vieillissants la moquette dans des chambres pour un hôtel du sud les plafonds dans la chambre réparés trop mal fait les angles dans la douche mal entretenu Dans le Park le bruit important de la route
2022년 1월에 6박 숙박함
답변 제공: Fernando Al-Farkh, Directeur généralnouveau dans u 님, 2022년 1월 13일
Cher philippe: D'avance merci de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Il est très gratifiant pour nous de lire vos mots sur notre gastronomie. Nous sommes fiers de lire que nous avons dépassé vos attentes. En ce qui concerne votre commentaire sur la chambre, veuillez accepter nos excuses pour le caractère exceptionnel de ce qui s'est passé pendant votre séjour. L’objectif de notre équipe étant d'assurer à tout moment votre confort et un séjour agréable. Cependant, après avoir examiné nos dossiers, nous n'avons pas connaissance d'autres commentaires de votre part concernant votre insatisfaction. Si nous avions eu connaissance de cette situation pendant votre séjour, nous aurions pu vous proposer, et nous vous aurions proposé, d'autres alternatives de chambres selon vos goûts et préférences, des chambres totalement différentes de celle dans laquelle vous avez séjourné. L'hôtel dispose de 13 catégories de chambres, nous n'avons donc pas eu l'occasion d'essayer de nous adapter une fois de plus à vos exigences et besoins particuliers. Enfin, et si vous me le permettez, je reste à votre disposition et j’espère pouvoir avoir l'occasion de vous accueillir personnellement lors de votre prochaine visite à Marbella. N'hésitez pas à me contacter afin d'organiser et de programmer votre séjour en fonction de vos besoins et de vos préférences. C'est avec plaisir que nous vous accueillerons à nouveau dans un avenir proche afin que nous puissions avoir l'occasion de vous faire changer d’opinion. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,

10/10 - 훌륭해요

Sylvie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parfait
L’hôtel est très confortable,situé près des golfs, à 7mn du centre ville et le restaurant sur la mer est magnifique et le petit dej varié et bon. C’est notre 2 eme séjour et on y retournera avec plaisir,
2021년 12월에 5박 숙박함
답변 제공: Fernando Al- Farkh, Directeur Général 님, 2022년 1월 5일
Chére Sylvie, Merci d'avance de nous avoir choisis à nouveau pour visiter Marbella et merci beaucoup de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Nous informerons notre personnel de vos motivantes remarques. Notre objectif est d'offrir à nos clients un séjour agréable. Nous sommes fiers d'entendre que nous avons dépassé vos attentes. Nous serons impatients de vous accueillir dans notre établissement très bientôt. Cordialement,

10/10 - 훌륭해요

Martha

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Bettina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Champagne til morgenmaden...ikke bare bobler
Det var en god oplevelse og et lille plus når de servere original Champagne til morgenmaden ;-) . Staff var bare outstanding hele vejen igennem , det toppede opholdet.
2021년 11월에 2박 숙박함
답변 제공: Fernando Al- Farkh 님, 2021년 12월 10일
Dear Bettina, Thank you for your kind comments. We appreciate your kind comments about the courtesy and politeness of our staff. Your warm words are always welcome. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Thank you for trusting Hotel Los Monteros 5*GL! We hope to welcome you soon. Kind regards, Fernando Al- Farkh General Manager

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Golftur
Super fin langhelg med golf og Spa. Hotellet er eldre men svært velholdt. Fantastisk frokost
2021년 11월에 4박 숙박함
답변 제공: Fernando Al- Farkh 님, 2021년 12월 10일
Dear Maria, It is a pleasure to read your kind review regarding your stay with us. Thank you so much for sharing your experience. We look forward to welcoming you back at Los Hotel Los Monteros 5*GL. Best regards, Fernando Al- Farkh General Manager

8/10 - 좋아요

Per Arild Bang

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Aircondition virket ikke. Veldig harde senger. Hotellet virker slitt og trenger oppgradering for å beholde sine 5 stjerner. Store rom og badekåper på rommet er dog et pluss. Det er også et serviceinnstilt personale.
2021년 11월에 4박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 11월 30일
Dear Per Arild Bang, We would like to thank you for choosing us during your recent stay in Marbella. We really appreciate your kind comments about our services and staff. We will inform our team about your remarks in order to keep on improving our facilities. I would like to inform you that we are constantly refurbishing hotel areas. In fact, in recent times, we have renewed a several room areas, our SPA and the Racket Club. Additionally, let me explain you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the Spanish law provides to display the category of 5 stars GL. These requirements are not based on personal preferences, but on the facilities and services that the Hotel offers to all guests. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. According to our records, you never informed us about any inconvenience regarding your bed or the air conditioning system. In this case, as soon as we had known it, you would have been immediately offered a solution. Please, accept our apologies for any inconvenience caused. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

10/10 - 훌륭해요

Alexey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Flott hotell med fantastisk service! Rommene trenger likevel en oppgradering da tiden begynner å vise tegn. Frokosten får 10 av 10 - flott utvalg! Hadde vært bra om bassenget var oppvarmet. Alt i alt - anbefales!
2021년 11월에 3박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 11월 17일
Dear Alexey, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about our facilities and services as well as our gastronomy in the breakfast buffet at Flamingo restaurant. We will inform our staff about your motivating remarks. Our aim is to offer our guests a pleasant stay. Therefore, we are proud to hear that we have exceeded your expectations. Regarding your comments about the facilities, I would like to inform you that we are constantly renovating all areas of the hotel. Proof of this is the fact that we have recently renovated a complete room category as well as our SPA and our Racket Club. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 - 훌륭해요

Silly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 5박 숙박함

8/10 - 좋아요

Benjamin

출장 여행
2021년 11월에 2박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 11월 5일
Dear Benjamin, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score. We will inform our team about your remarks in order to keep on improving our services and facilities. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 - 훌륭해요

Ulf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 10월 20일
Dear Ulf, We are grateful for your score about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to know that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

8/10 - 좋아요

Pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top Hotel in einer super Anlage
Top Hotel, sehr gepflegte Anlage, wunderbarer Garten, grosse Zimmer, exzellenter Service.
2021년 10월에 2박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 10월 11일
Dear Pascal, We are grateful for your kind words about your stay at Hotel Los Monteros Spa & Golf Resort 5* GL. It is very gratifying for us to read your review about our facilities. We are proud to hear that we have exceeded your expectations. We would be delighted to welcome you very soon in our Hotel in order to offer you once more the best service. Yours faithfully,

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Väldigt bra service. Blev uppgraderade till juniorsvit som visade sig vara gammal och sliten och när vi klagade så fick vi annat rum. Nytt och fräscht. Tyvärr tror jag inte deras sviter finns som nyrenoverade. Men gillar man gammal charm så är de helt ok. Bra frukost. Dock ett minus att inte padel och tennisbanorna är kopplade till hotellet.
2021년 9월에 2박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2021년 10월 4일
Dear Linda, Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities. We regret to hear that your overall experience was not up to your standards. We are really surprised about your words as our guests always congratulate us for our personalized service and for our gastronomy. Our aim is to offer our guests a relaxing holiday, a unique experience exceeding their expectations. That is the reason why we always try to resolve our guest’s requests as soon as possible. In your case, as soon as you informed us about your requirements, our team was able to offer you another kind of room available which was more suitable for you. Regarding your comment about the facilities, I would like to inform you that we are renovating every hotel area constantly. Proof of that, it is the fact that recently, we renewed a complete room category as well as our SPA and our Racket Club. On the other hand, please bear in mind that it is a classic luxury hotel with history, and that despite the fact we have been carried out renovations and extensions in recent years, he has chosen to maintain his style and personality, how could it be otherwise. Their perceptions are respectable, there is nothing written about tastes, but none of them affect the style of the hotel. Please, let me inform you that the Racket Club is located inside the resort and there is a direct access available only for guest from the indoor hallway located closest to the tennis courts. It is a crystal indoor you can open with your room key card. Please, accept our apologies for any inconvenience caused. We really look forward to welcoming you soon. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

6/10 - 괜찮아요

Christer

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2021년 9월에 3박 숙박함
답변 제공: Fernando Al-Farkh 님, 2021년 9월 28일
Dear Mr. Christer, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

8/10 - 좋아요

veronique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Le Beach Club fait la différence...
Excellent séjour en famille dans deux suites 1 chambre en duplex. Au calme, dans des grands jardins, mais à 10 minutes en voiture ou taxi du centre de Marbella, donc très pratique. Très bonne literie, équipement impeccable des chambres, très bon petit déjeuner, personnel efficace. Vraiment rien à redire. Il s'agit d'un bon 5 étoiles classique. Le Beach Club "La Cabane" fait la différence car la piscine de l'hôtel est plus ordinaire. Il permet en outre un accès à la plage, située à 500m de l'hôtel. Mais il faut veiller à réserver la veille pour être sûr de pouvoir profiter des installations.
2021년 9월에 2박 숙박함
답변 제공: Fernando Al-Farkh, Directeur Général 님, 2021년 9월 15일
Chére veronique, D'avance merci de partager votre récente expérience dans notre établissement Hôtel Los Monteros Spa & Golf Resort 5 * GL. Nous informerons notre personnel de vos motivantes remarques. Notre objectif est d'offrir à nos clients un séjour agréable. Nous sommes fiers d'entendre que nous avons dépassé vos attentes. Nous serons impatients de vous accueillir dans notre établissement très bientôt. Cordialement,

8/10 - 좋아요

Ulf

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2021년 9월에 4박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2021년 9월 13일
Dear Ulf, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was easy and with quality service
2021년 8월에 1박 숙박함
답변 제공: Fernando Al-Farkh, General Manager. 님, 2021년 8월 26일
Dear Dan, Thank you very much for choosing Hotel Los Monteros 5*GL for your recent visit to Marbella. Thank you for your sincere words about our “quality service”. We appreciate the trust placed in us and we hope to welcome you again very soon. Sincerely,

10/10 - 훌륭해요

Benjamin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous hotel. Beach club is fantastic. Will be back
2021년 8월에 2박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 8월 25일
Dear Benjamin, Firstly, we would like to thank you for choosing us for your recent stay in Marbella. We appreciate your kind comments about our Beach Club La Cabane. Our main aim is to offer our guests a pleasant stay and exceed their expectations. Therefore, we are proud to hear that we have exceeded your expectations. We look forward to welcoming you soon in Hotel Los Monteros 5* GL. Yours sincerely,

10/10 - 훌륭해요

Carsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 5박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2021년 8월 20일
Dear Carsten, We would like to thank you for choosing us for your recent stay in Marbella. We appreciate your score and we are proud to know that our facilities and services have exceeded your expectations, as our main aim is our guests’ satisfaction. We look forward to welcoming you soon in Hotel Los Monteros 5*GL. Yours sincerely,

4/10 - 별로예요

Rolf

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not value for money..
Not too impressed. Service is average and most staff does not seem to enjoy work at all. Rooms and facilities are quite old and could use a refurbish. Beach club (for which you pay extra) is great, though. Breakfast is nice. Overall a 3+ star experience (Hotel claim to be a 5 star hotel).
2021년 7월에 4박 숙박함
답변 제공: Fernando Al-Farkh, General Manager 님, 2021년 8월 12일
Dear Rolf, First of all, we regret to hear that your overall experience was not up to your standards. We really appreciate feedback because it helps us to improve our services and facilities. Regarding your remarks about our rooms, let me explain you that we are renewing different areas of the hotel constantly as well as our Flamingo Restaurant, Spa, La Cabane Beach Club and a wide range of rooms have been refurbished recently. We have a great variety of category rooms to choose, and we had not any complaint in our registrations during your stay. If we had known your requirements, we would have been able to offer you any possible solution to make your stay more comfortable. On the other hand, I would like to inform you that Hotel Los Monteros Spa & Golf Resort meets all requirements, facilities and services that the law provides to display the category of 5 stars GL in Spain. We really look forward to welcoming you soon in order you could change your impressions about your recent stay. Los Monteros staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the near future. Yours faithfully,

8/10 - 좋아요

Olivier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for money
Los Monteros is good hotel with good value for money. It's well located, and has a great and peaceful beach club La Cabane. The hotel itself is a little outdated, but still has an overall good comfort. The breakfast is very good, the pool area is quiet with a nice pool and a good poolside restaurant. Tennis and padel courses are new and very high standard. Staff is very friendly and helpfull in general. The room (junior suite) is very spacious, with a nice and large bathroom. The spa is of good quality, the massages are very good. Downsides would be the lack of staff (1 person at the reception, often nobody at the pool bar, nobody at the golf desk) which is not OK for a 5* hotel, carpet in the rooms, and some outdated equipment (rust in spa pool beds, ...)
2021년 7월에 5박 숙박함
답변 제공: Fernando Al- Farkh, General Manager 님, 2021년 8월 4일
Dear Oliver, Thank you for taking the time for sharing your recent experience at Hotel Los Monteros Spa & Golf Resort 5* GL. It is an honor for us to hear your kind comments about our services and facilities: “good value for money”. In addition, we appreciate your kind words about our staff politeness. We are proud to hear that our facilities and services have exceeded your expectations, as our main aim is our guests’ satisfaction. Regarding your remarks about the lack of staff in your recent stay, please take note that, due to high season, exceptionally our staff could be attending other areas in the hotel or the beach club. Please, accept our apologies for any inconvenience caused. We are really surprised about your comments about our SPA, as this area was renewed recently. Our technical department will supervise your remarks in order to solve them immediately. It will be a pleasure to welcome you again in our Hotel so that we can show you the facilities improvements we have made. Los Monteros staff remains at your entire disposal for any requirement you may need in the future. We look forward to welcoming you soon! Please do not hesitate to contact our Reservation department before your next booking. Kind regards from Marbella,

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Fernando Al- Farkh 님, 2021년 7월 28일
Estimado D. Antonio: En primer lugar, me gustaría agradecerle que haya elegido el Hotel Los Monteros Spa & Golf Resort para su reciente estancia en Marbella. Las opiniones de nuestros huéspedes son muy importantes para nosotros, ya que nos ayudan a mejorar día a día. Nos alegra saber que su estancia ha superado sus expectativas. Estaremos encantados de volver a darle la bienvenida de nuevo en nuestro hotel en su próxima visita a Marbella. Atentamente, Fernando Al- Farkh Director General

10/10 - 훌륭해요

Rym

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 4박 숙박함
답변 제공: Fernando Al-Farkh 님, 2021년 7월 28일
Dear Rym, Thank you for sharing your recent experience at Hotel Los Monteros 5* GL. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

6/10 - 괜찮아요

Nicolai

가족 여행
좋아요: 청결 상태
2021년 7월에 5박 숙박함
답변 제공: Fernando Al-Farkh 님, 2021년 7월 28일
Dear Nicolai, Thank you for your feedback. It is very important for us, as it helps us to improve our services and facilities. We look forward to welcoming you once more at Los Monteros in the near future. Kind regards from sunny Marbella, Fernando Al-Farkh General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent and friendly. The beach club is the best around. Expensive and maybe in need of abut of upkeep, but in general very pleasant and a great location.
2021년 7월에 2박 숙박함
답변 제공: Reception 님, 2021년 7월 17일
Thank you for your commentary . we are Glade to know that you had a pleasant stay . We will take note about your suggestions. Regards

10/10 - 훌륭해요

F J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gran lugar para relajarte
Hotel clásico con encanto, el servicio es genial y la comida espectacular. Un lugar para descansar, relajarte y aislarte del ruido. Volveremos
2021년 6월에 4박 숙박함
답변 제공: Fernando Al- Farkh 님, 2021년 7월 28일
Estimado Cliente: Es un placer leer sus gratas palabras sobre su reciente estancia con nosotros. Gracias por compartir su experiencia. Esperamos volver a darle la bienvenida muy pronto en el Hotel Los Monteros Spa & Golf Resort 5* GL. Reciba un cordial saludo, Fernando Al- Farkh Director General