실내 수영장

사바나 호텔 & 컨벤션 말랑 여행 후기

4 out of 5
사바나 호텔 & 컨벤션 말랑
Jl. Letjen Sutoyo 32-34, Malang, East Java

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 24개 이용 후기 중 4개" "
평점 8 - 좋아요. 24개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 24개 이용 후기 중 6개" "
평점 4 - 별로예요. 24개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 24개 이용 후기 중 4개" "

7.4/10

청결 상태

7.0/10

직원 및 서비스

2.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

2.0/10

친환경

이용 후기

2/10 - 너무 별로예요

BEN

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now, the not so good...lots of NOISE. I FELT UNSAFE. NO INTERNET for few HOURS. NO ELECTRICITY for few HOURS. I will NOT GO TO this HOTEL.
2024년 4월에 10박 숙박함

2/10 - 너무 별로예요

BEN

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now to the REALITY...I truly suffered there. Extreme noise (day and night), was followed constantly by hotel employees. Only 1 or 2 speak English in the entire hotel. Most of the staff are very unfriendly. 1 of the hotel managers (I cannot mention his name due to Expedia Rules & Regulations) asked me questions that are illegal in USA, Canada & Europe. Quote: What is your religion? Why are you in this country? Why are you in this city? Purpose? Are you single? Married? Divorced? So so shocking... I felt very unsafe 24/7...wanted to leave/get a refund, same rude, disrespectful young manager said...quote: Sorry...NO REFUNDS. Will NEVER GO TO this HOTEL AGAIN...SHOULD BE 1 STAR MAXIMUM !!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

IKA KARTIKA

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 13일
Dear Mrs Ika KartikaWarmest greetings from Savana Hotel & Convention Malang.Thank you very much for staying at Savana Hotel & Convention and taking time to write a review.We are happy to know that you enjoyed your stay at Savana Hotel & Convention, we can't wait to welcome you back whenever your travels bring you to Malang.Best Regards,Suprapto W TaniGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: SAVANA 님, 2021년 2월 22일
Warm greetings from Savana Hotel & Convention Sincerely, First we thank you for your confidence in choosing Savana hotel & convention. We are very happy to read your positive comments that you like our hotel. This is a motivation for us to provide better facilities and services in the future. Once again we thank you for all the attention and trust you give. We are always waiting for your return at Savana hotel & convention. Best regards, Suprapto, General Manager

8/10 - 좋아요

Lai Fong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

Lai Fong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Good location, good service
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很好房間很棒附近也便利
2018년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함

8/10 - 좋아요

Ardiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

6/10 - 괜찮아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Das Hotel befindet sich ausshalb des Zentrum.
2017년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Functional hotel.
Good, clean, roomy, things work. Overall met our expectations
2017년 7월에 3박 숙박함

8/10 - 좋아요

Krisno 님, Jakarta, Indonesia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, easy to reach
the hotel location is in the middle of town. very close to the center of economical activities. the hotel surrounding with some of local food stall : bakso, rawon, etc.
2017년 6월에 1박 숙박함

6/10 - 괜찮아요

Davi Firdaus

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dalam kamar bagus.....design luar kamar yang kurang

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Masakan indonesia yang enak
Harga lumayan dengan fasilitas yg lumayan dan masakan yang rasanya enak.

8/10 - 좋아요

Yuniati

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good

2/10 - 너무 별로예요

Moch 님, Surabaya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly room in the noisy hotel
The staff is informative, but NOT friendly The room is very smelly ( room 606 ) Its hard to get the warm water from he shower, I always get hot or cold water Its the "convention" hotel, so be prepared to have a very crowded lift You will hear noisy sound of the cars from the street in the middle of the night Breakfast is okey
답변 제공: Agus Salim 님, 2016년 2월 20일
Dear Mochamad, Mr “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
具體價格
值得推介

8/10 - 좋아요

Monika 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a pleasant stay. The room is very spacious, clean, and modern. Although the bathroom is in a good condition, the water runs very light.
답변 제공: Agus Salim 님, 2015년 10월 24일
Dear Monika, Mrs “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises; we are delighted to read that you enjoyed your visit with us. On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We are much honored to give you our best service. We hope you will continue to be a loyal customer. We look forward to serving you again. With highest regards, Agus Salim, General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Kamar Bersih dan Nyaman
Kamar sangat nyaman dan bersih, dilengkapi lemari es yg dingin, coffee maker dan meja kerja. Hotel memiliki kolam renang indoor di sblh restaurantnya. Rasa menu breakfast sedang saja. Kekurangannya, di kamar kami sumbat wastafel tidak bisa terangkat shg air menggenang di mangkuk wastafel. Berhubung kami menginap semalam saja, kami tdk menghubungi housekeeping.
답변 제공: Savana Hotel 님, 2015년 6월 27일
Kepada Yth. Anonymous “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan Bapak/Ibu memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan pujian dan saran yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak/Ibu selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak/ Ibu selama menginap di hotel kami. Besar harapan kami agar Bapak/ Ibu dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang Bapak/Ibu berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim General Manager

8/10 - 좋아요

Pippi 님, Jakarta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room, comfy bed.
the room is spacious, bed quite comfy, only lack of direct mirror which is difficult to do the make up with the existing mirror; air condition doesn't work immediately as the room temperature is quite hot, so it's a bit uncomfortable for people who dislike warm temperature. Breakfast is good with many selection.
답변 제공: Savana Hotel 님, 2015년 4월 4일
Dear Pippi, Mrs “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to give the review. We have well noted the issues you have written regarding some of these inconveniences during your stay; therefore please accept our personal apologies for you bothered by these inconveniences. We definitely would concern about this. We are looking forward to welcoming you back in the near future. With highest regards, Agus Salim General Manager

6/10 - 괜찮아요

dadang 님, surabaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice hotel
Kamarnya cukup luas. Kamar mandi nya bagus dan bersih. Ada balkon di kamar yg menghadap kolam indoor. Kalo malam kolam bagus berwarna. Sarapan lumayan enak dan variasi. Tapi saat malam tidak bisa tidur karena bunyi suara staff yg sedang beres beres sampai jam 1 malam
답변 제공: Agus Salim 님, 2015년 3월 7일
Kepada Yth. Bpk. Dadang “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan bapak Dadang memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan saran dan pujian yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi kedepannya. Kami akan pertahankan dan meningkatkan lagi dalam pelayanan dan saranan untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak selama menginap di hotel kami. Besar harapan kami agar Bapak dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang bapak berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim, General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with strategic location
It's a nice hotel with a good location, the room, the staff, and the food was good too. I'll be back for the next holiday
답변 제공: Savana Hotel 님, 2015년 5월 30일
Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises, and we are delighted to read that you enjoyed your visit with us! On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We also thank you for your positive response and suggestions you mentioned. We hope you will continue to be a loyal customer and we will wait for you on your next holiday. Please contact us directly if we can ever be of any assistance to you and your family. We look forward to serving you again. With highest regards, Agus Salim, General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
too noisily
dust everywhere ...........................................
답변 제공: Savana Hotel 님, 2015년 5월 16일
Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

6/10 - 괜찮아요

Troy 님, Montreal, QC

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Nice hotel, bad circumstance.
The reasons that I only rate this hotel 3/5 are: 1. They were having renovation in the lobby. From 08:00 until 17:00 the lobby was very loud. Since they put me on lower floor, the noise was audible from my room. 2. They could not accept my Canadian credit cards. Therefore, I had to pay for incidentals (including extra bed) by cash. 3. This is not their fault as Expedia clearly stated that the beds were single, but the single beds were really single. My child could not snug in with his mother as he always did at other hotels. We had to get an extra bed for that. 4. Because of the renovation, the air conditioning in the lobby area was not working properly, including the dining room. They put extra ACs there which were not visually pleasing. Other than those, this was a decent hotel with good location. I like it that the whole mini bar in the room was free. So we cleared it out when we left the room.
답변 제공: Savana Hotel 님, 2015년 2월 7일
Dear Troy, “Warmest Greeting from SAVANA Hotel & Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim General Manager