Sehr geehrter Christian,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Es freut uns sehr, dass Sie mit der Unterkunft zufrieden waren und unsere Einrichtungen und Serviceleistungen Ihren Erwartungen entsprochen haben.Wir bedauern jedoch, dass das Essen nicht Ihren Vorstellungen entsprochen hat. Wir bieten eine Vielzahl von kulinarischen Optionen in unserem Buffet-Restaurant, das sowohl mediterrane als auch internationale Gerichte anbietet. Wir nehmen Ihre Anmerkungen ernst und werden diese an unser Küchenteam weiterleiten, um unseren Gästen weiterhin ein abwechslungsreiches und qualitativ hochwertiges Angebot zu bieten.Wir danken Ihnen erneut dafür, Ihre Erfahrung bei geteilt zu haben und freuen uns, Sie in Kürze wieder begrüßen zu dürfen.Viele Grüße,Noor Benattia MelgarejoAssistant General Manager

Dear Jan,Thank you for your review.It is rewarding to know you were satisfied with your stay. We would love to hear any suggestions that you may have on how we may have made your visit a perfect one.We hope to see you again in the future. Kind regards,Noor Benattia MelgarejoAssistant General Manager

Estimada Naiara,Muchas gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia.Nos alegra saber que disfrutó de nuestra ubicación con acceso directo a la cala y de las hermosas calas en los alrededores. También nos complace que haya encontrado a nuestro personal amable y dispuesto a encontrar soluciones cuando surgían problemas. Agradecemos sus comentarios sobre nuestro completo bufet de desayuno y cena.Atentamente,Nina Elias, Guest Experience Manager

Estimado Eduardo, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Aguamarina y por compartir su opinión sobre su experiencia con nosotros.Nos complace saber que disfrutó de nuestra excelente ubicación y de la cala a los pies del hotel. Apreciamos sus comentarios sobre nuestras instalaciones y el mantenimiento del hotel. Lamentamos que el comedor haya resultado caluroso durante la cena y que el show post cena no haya sido de su agrado. Tomaremos en cuenta sus observaciones para mejorar en estos aspectos y ofrecer una experiencia aún mejor a nuestros huéspedes en el futuro.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Nina Elias, Guest Experience Manager

Dear Ben, Thank you very much for your kind feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back for another memorable experience.Best wishes,Nina Elias, Guest Experience Manager

Dear John,Thank you for your review.We are glad to hear that you appreciated our service during your stay. However, we apologize for the inconvenience you experienced with the elevators. We understand how important it is for our guests to have easy access to all floors, and we are working on improving this aspect of our hotel. Regarding the coffee, we would like to inform you that we offer tea, coffee, and biscuits in the afternoon from 4.00 p.m. to 6.00 p.m, as well as a variety of hot and cold beverages throughout the day at our bars.We look forward to welcoming you back. Best regards,Nina Elias, Guest Experience Manager

Estimado Angel, Agradecidos por su reciente visita lamentamos profundamente que su estancia no haya sido plenamente satisfactoria, como nos hubiese gustado.Lamentamos que el aparcamiento no haya cumplido sus expectativas. Por otro lado, agradecemos su valoración de la limpieza e de nuestras instalaciones.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Nina Elias, Guest Experience Manager

Dear Aldric,Thank you for reviewing your stay with us.We are delighted that you had an enjoyable time and appreciated your dining experience.However, please accept our apologies for any extra waiting time for elevators as this can occasionally occur during peak times when we are fully booked.We hope to welcome you back. Best wishes,Nina Elias, Guest Experience Manager

Dear Julian,We appreciate that you took the time to share your experience with us.We are very disappointed to hear that you found our food and services to be below the standards expected of us. This is an opportunity for us to question ourselves and to look for ways to make improvements, and we greatly appreciate your candid feedback. We hope that you will give us the chance to make it up to you in the future.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Nina Elias, Guest Experience Manager

Sehr geehrter Diethmar,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Wir freuen uns, dass Ihnen unsere zentrale Lage gefallen hat und unser Essen nach Ihrem Geschmack war.Dass die Größe und die Gestaltung Ihres Zimmers nicht Ihren Vorstellungen entsprach, tut uns sehr leid. Gern informieren wir Sie bei Ihrer nächsten Buchung über unsere Zimmerkategorien und reservieren für Sie ein größeres Zimmer.Unsere Mitarbeiter haben sich sehr über Ihr Lob gefreut, vielen Dank!Wir hoffen, Sie beim nächsten Mal gänzlich von unserem Service überzeugen zu können.Mit freundlichen Grüßen,Nina Elias, Guest Experience Manager

Dear Ming, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We are happy that you found our location to be so suited to your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Nina Elias, Guest Experience Manager

Dear Ben, Thank you very much for your kind feedback.We went ahead and shared your review with our team so they could get a sense of the impact they are having on our guests and everyone was pleased to learn about your kind remarks.Thank you also for highlighting our strategic location.We look forward to welcoming you back for another memorable experience.Best wishes,Nina Elias, Guest Experience Manager

Dear Lisa,We appreciate that you took the time to share your experience with us.Our hotel counts on the latest technology to make your experience enjoyable and truly regret the difficulties you experienced when using our lifts. We undertake to review the possibility of improving this aspect of our services.Nonetheless, we are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.It is also good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Nina Elias, Guest Experience Manager

Dear Guest,Thank you for taking the time to share your feedback.We are sorry that your stay with us did not match your expectations. We regret that you felt our service fell below the standards expected of us. Rest assured that we will address this with our team members.We hope you will return for an improved experience in the future. Kind regards,Nina Elias, Guest Experience Manager

Dear Guest,Thank you for taking the time to rate your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was good.We look forward to welcoming you back. Best regards,Nina Elias, Guest Experience Manager

Estimado Carlos,Le agradecemos enormemente sus fantásticos comentarios y que nos haya dado una puntuación tan destacada. Nos alegramos de que haya disfrutado su estancia con nosotros.Hemos tomado nota de sus observaciones y sinceramente lamentamos leer que nos quedamos por debajo de sus expectativas a nivel culinario en esta ocasión. Aprovechamos la oportunidad para señalar que nuestros chefs siguen una rotación de menú diaria incluyendo una amplia gama de especialidades, tanto locales como internacionales, para satisfacer todos los gustos y complacer a los paladares más exigentes. Por otra parte, nos alegra saber que su experiencia con nosotros ha sido agradable y nos satisfacen sus positivas valoraciones a nuestro personal, en especial a nuestro equipo de limpieza. Esperamos volver a hospedarle en otra ocasión. Cordialmente,Nina Elias, Guest Experience Manager

Dear James, Thank you for your review. Thank you for your insight into our buffets, although we regret learning that we weren't able to meet your culinary preferences on this occasion, please rest assured that your comments will be shared with our Chefs to enhance future dining experiences for our guests. Rest assured that your comments regarding the service have been discussed with our restaurant manager for review. We are, nevertheless, grateful for your approval of the décor that is aimed at guaranteeing a memorable stay in our hotel. We are also pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves on providing personalized service to meet the individual requirements of our guests and are glad we could provide a seamless check-in experience. Thank you for the description of the room we accommodated you in during your stay. It is our goal to provide our guests with attractive and spacious rooms and we are really happy that you made the most of the lovely views our hotel offers. Moreover, thank you for highlighting the comfort of our beds; at Barceló we understand that a comfortable and satisfying night's sleep is a top priority for our guests, therefore we pay close attention when it comes to choosing the mattresses. We also appreciate your positive feedback on our entertainment activities; it is our aim to create fun moments for all ages. We hope to see you again in the future. Kind regards, Nina Elias, Guest Experience Manager

Dear Nick, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location. We look forward to welcoming you back for another memorable experience. Best wishes, Nina Elias, Guest Experience Manager