조감도

그랜드 호텔 고초 여행 후기

4 out of 5
그랜드 호텔 고초
St Anthony Street, Mgarr, Ghajnsielem, Gozo

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 655개 이용 후기 중 312개" "
평점 8 - 좋아요. 655개 이용 후기 중 269개" "
평점 6 - 괜찮아요. 655개 이용 후기 중 51개" "
평점 4 - 별로예요. 655개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 655개 이용 후기 중 7개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

choongsoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 4박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2018년 12월 4일
Thank you for your score!

8/10 - 좋아요

Eric 님, Hamrun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is a mix of old and new. Patrons will need a couple of days to get used to the layout since signs are a bit sparse. Rooms on the top floors with the sea view are spacious and bathrooms are complete with a bath and shower. Breakfast was good and can get quite busy. In all stay was enjoyable.
2024년 3월에 3박 숙박함
답변 제공: Megan, Front Office & Reservations Manager 님, 2024년 3월 26일
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and comfort to all our guests, and we're delighted that we met your expectations.

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Megan, Front Office & Reservations Manager 님, 2024년 3월 26일
Dear Guest, thank you for your rating! We hope to welcome you soon again.

8/10 - 좋아요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The very nice view over the harbor was a plus. The staff were exceptionally friendly and helpful. The breakfast was very nice.
2024년 3월에 6박 숙박함
답변 제공: Megan, Front Office & Reservations Manager 님, 2024년 3월 26일
Dear Guest, many thanks for taking the time to write a review about your stay in our Hotel. We hope to welcome you soon again!

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Room was clean, comfortable and well-appointed but public areas were a bit tired. Had breakfast one morning which was very average, not nearly as good as it was when we last stayed here several years ago. Hotel was quiet at night but there was building work in progress (seems a permanent feature at the Grand!) which made it impossible to relax in the hotel during the day. Staff were helpful and polite but communication was an issue, not just with the guests but with each other, due to the mix of nationalities and poor English (the only common language). Despite the above we enjoyed our stay.
2024년 1월에 6박 숙박함
답변 제공: Anastasiia Kaminskaia 님, 2024년 2월 14일
Dear Guest,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping and front office management teams. We do hope you give us another chance as we will definitely improve our services. Kind regards, Anastasiia Kaminskaia,Assistant Front Office Manager

10/10 - 훌륭해요

Stefan 님, Gladenbach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Megan, Front Office & Reservations Manager 님, 2024년 3월 26일
Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience at the Grand Hotel

10/10 - 훌륭해요

Rogerio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótimo Hotel
Estadia ocorreu sem problemas. O quarto e banheiro são grandes e confortáveis. A sacada tem uma ótima vista, mas não possui privacidade por não ser totalmente fechada na lateral. O local do café da manhã é pequeno para o tamanho do hotel (frequentemente havia filas para adentrar ao recinto).
2023년 12월에 3박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2024년 1월 11일
Obrigado pelas suas amáveis palavras, Rogerio. Ficamos contentes por saber que a vossa estadia no Grand Hotel Gozo foi confortável e decorreu sem problemas.É ótimo saber que gostou do quarto e da casa de banho espaçosos e da bela vista da sua varanda. Pedimos desculpa por qualquer falta de privacidade na varanda e tomaremos em consideração os seus comentários para futuros projectos de quartos.Agradecemos os seus comentários sobre a área do pequeno-almoço e trabalharemos para encontrar soluções para melhor acomodar os nossos hóspedes durante as horas de ponta. Obrigado por ter escolhido ficar connosco e esperamos vê-lo novamente no futuro!

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Obwohl das Hotel über viele Zimmer verfügt, haben wir die Atmosphäre als sehr familiär und warm empfunden. Wir können das Hotel nur weiterempfehlen und würden es jedes Mal wieder buchen.
2023년 11월에 3박 숙박함
답변 제공: Megan Cauchi 님, 2023년 11월 23일
Lieber Gast, vielen Dank für Ihre Bewertung. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben! Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

6/10 - 괜찮아요

Robin

좋아요: 청결 상태, 객실의 편안함
Hotel without a soul
We had an OK stay at the hotel, which means there is nothing to complain about - except the gym.
2023년 11월에 2박 숙박함
답변 제공: Megan Cauchi 님, 2023년 11월 23일
Gentile Ospite, grazie per la tua recensione. Speriamo di darvi il benvenuto presto di nuovo

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Megan Cauchi 님, 2023년 11월 23일
Thank you for taking the time to rate your stay in our Hotel.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Grand Time!
Hotel is conveniently located and we got it at a good price which was most important. If the prices climb I’d go for one of the top notch hotels on the island instead but if the price is reasonable I’ll return. Pool was nice with a great view just a bit chilly. Didn’t do spa or rooftop BBQ so can’t comment on those. Breakfast had all your basics and was good. Gym was dismal and tiny, didn’t use it at all, definitely need an upgrade there and a gym of a decent size for such a large hotel. Wifi wasn’t the best, kept going in and out and it was a working vacation for me so that was annoying. Some rooms get all day food/cooking odors from the restaurant next door. Gozo isn’t totally ruined yet, but not what it used to be just a few years ago, sad to see. Internet “influencers” definitely ruining the travel industry with overexposure.
2023년 10월에 6박 숙박함
답변 제공: Megan Cauchi 님, 2023년 11월 23일
Dear Guest, thank you for taking the time to write a review about your stay in our Hotel. We have passed on your comments to the concerning departments. We are sorry that not everything was to your expectation. We hope to resolve these issues and be able to welcome you back soon again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay - great price - kind helpful staff great view- good dinner in level 9 restaurant - nuclear powered air con
2023년 11월에 4박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 11월 9일
Thank you for taking the time to leave us a review of your recent stay at Grand Hotel Gozo, we really appreciate your insights. We are so pleased that our amazing staff made your stay as comfortable and enjoyable as possible. We take pride in providing quality and unique experiences to each one of our valued customers. Another highlight you mentioned was the dinner in our Level Nine restaurant- nothing pleases us more than knowing that our guests enjoyed their dining experience. Our incredible chefs strive to provide delicious cuisine with a view - we are delighted that was what you experienced. It is through your feedback that we continually improve the services we offer. Thank you once again for your kind words, we hope to welcome you back soon for another stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unusually helpful front desk staff.
2023년 10월에 3박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 29일
Thank you for your review of the Grand Hotel Gozo, and we are so thankful you noticed our exceptional staff! Here at the Grand Hotel Gozo, we take pride in creating a truly personalized experience for each guest. Our front desk team is dedicated to making sure everyone's stay is as comfortable and efficient as possible. We are glad that you felt taken care of during your stay with us and hope to see you again in the future!

10/10 - 훌륭해요

John

2023년 10월에 6박 숙박함
답변 제공: Megan Cauchi 님, 2023년 11월 23일
Thank you for taking the time to rate your stay in our Hotel.

6/10 - 괜찮아요

jan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 27일
Thank you for staying at the Grand Hotel Gozo.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 24일
Thanks for your score! Looking forward to welcoming you back. Regards

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely stay at the Grand Hotel Gozo
Lovely stay at the Grand Hotel Gozo. Hotel is a little bit dated and in need of a bit of modernisation here and there, but generally speaking happy with our stay for the price. Very well located with good transport links and lots of great restaurants a couple of mins walk away. Could do with a few more veggie options at breakfast e.g. Veggie sausages
2023년 10월에 5박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 24일
Thank you for your stay at the Grand Hotel Gozo, and for taking the time to review your experience. We appreciate your constructive feedback and are happy that you were able to enjoy our hotel and its location. We have taken note of your suggestion for more vegetarian options at breakfast and will consider this when we next review our menus. We are always aiming to strengthen our offering and value every opinion, comment, or suggestion from our guests. We hope you enjoyed the rest of your time in Gozo and that you will come back soon!

10/10 - 훌륭해요

Charline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour d'une semaine au sein de l'établissement. Le personnel a été disponible, serviable et professionnel. Le sourire est présent au quotidien et c'est très appréciable.
2023년 10월에 5박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 24일
Nous vous remercions pour votre commentaire sur votre séjour au Grand Hotel Gozo. Nous sommes ravis que vous ayez trouvé le personnel amical et serviable pendant votre séjour. Notre objectif est d'offrir une expérience mémorable à tous ceux qui choisissent de passer du temps avec nous, et nous sommes heureux que cela se soit reflété dans votre séjour. Merci d'avoir mentionné les sourires que notre personnel arbore tous les jours - ce détail contribue vraiment à créer une atmosphère chaleureuse et accueillante. Nous apprécions vos aimables paroles et nous espérons que vous reviendrez un jour nous rendre visite au Grand Hotel Gozo. Bien à vous.

8/10 - 좋아요

Yolande

좋아요: 직원 및 서비스, 객실의 편안함
Good location
The location of this hotel is spectacular, we had room 705 with balcony on the harbor. The bed was comfortable and the linen clean. The room in general was ok, but the lack of cleanliness and upkeep of the bathroom was surprising. I don't doubt this hotel must have been 'Grand' many decades ago, but now needs to be 'refreshed', or at least thoroughly cleaned. From the moldy shower curtain, faucets and tiles to the toilet flush that worked only when jiggled a certain way, to the filthy hallway carpeting...all things that could easily and quickly be fixed. I didn't expect that.
2023년 9월에 3박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 24일
Thank you for your review, we appreciate your feedback and are sincerely sorry that the room was not up to our usual standards. We take these comments very seriously and strive to ensure our guests have all they need for a comfortable stay with us.We will work diligently on improving standards of upkeep during your visit in order to make sure future guests enjoy the full Grand Hotel Gozo experience. Please don’t hesitate to get in touch with us should there be anything else we can do to improve your future stay. We hope you decide to join us again soon - it would be our pleasure to host you again!

8/10 - 좋아요

Nil

2023년 9월에 7박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 29일
Thank you for choosing the Grand Hotel Gozo and we look forward to welcoming you back soon!

8/10 - 좋아요

Zaynah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very lovely hotel with beautiful views and good reasonable price paid for hotel including breakfast, however breakfast choice wasn’t huge and served the same breakfast everyday which got a bit boring. The cake wasn’t fresh as they had the same cake on display for several days which was not appealing at all. The room we had however was quite clean, spacious, good value for money and the views were so beautiful overlooking the sea and harbour. The staff were also very helpful in providing information on transport and excursions, welcoming and easy to talk to. In terms of cleanliness, overall quite clean however the toilet brush appeared dirty which wasn’t great to see and would have been nice to get clean towels at least every 2 days or so but would definitely stay at this hotel again.
2023년 10월에 5박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 6일
Thank you for your review of Grand Hotel Gozo, Zaynah! We are glad to know that you found our hotel to provide good value for money with its beautiful views and clean rooms. We recognize the feedback about breakfast selection and freshness, as well as the upkeep of the toilet brush in the room - we'll make sure this is addressed with our staff so it can be rectified. As part of our environmental commitments, only towels left on the floor are replaced; I'm sorry there should have been a notice in your bathroom.We hope that you nevertheless enjoyed your time at our hotel and would choose to stay with us again! Thank you once again for taking the time to leave your valuable feedback.

8/10 - 좋아요

Sofia Josefine Mechthild

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superior Zimmer mit Balkon mit Blick zum Hafen einfach großartig!Zimmer stets gründlich gereinigt.Personal immer freundlich, besonders abends bei der Happy Hour in der Bar! Frühstück etwas langweilig,jeden Tag das Gleiche ,dafür beim Bbq stets super Auswahl. Der große Pool super gepflegt Nach Tagen der Sightseeingtouren ist das Grand Hotel auf Gozo eine Oase der Ruhe! Jederzeit wieder!!!
2023년 9월에 6박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 6일
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns im Grand Hotel Gozo zu bewerten, Sofia Josefine Mechthild. Wir freuen uns, dass Sie insgesamt eine gute Zeit in unserem Hotel hatten und die neueren Zimmer als schön empfunden haben.Wir wissen, dass es sich um den älteren Flügel unseres Hotels handelte und wir planen, Rückmeldungen wie die Ihrige zu nutzen, um diese Gästezimmer in naher Zukunft zu renovieren. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben und dass Sie geduldig waren, während wir daran gearbeitet haben, alle unsere Gäste in das neue Gebäude umzuziehen. Wir hoffen, dass Sie sich bei Ihrem nächsten Besuch auf Gozo für das Grand Hotel Gozo entscheiden und freuen uns auf Ihre Rückkehr!

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스
Alles OK - wir waren im Altbauzimmer, das gehört dringend renoviert, dafür war es etwas günstiger.- Neubauzimmer sieht schön aus.
2023년 9월에 4박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 6일
Vielen Dank für Ihren kürzlichen Aufenthalt bei uns im Grand Hotel Gozo, Peter. Es freut uns sehr zu hören, dass Ihr Aufenthalt insgesamt angenehm war! Wir freuen uns über Ihr Feedback bezüglich des Zustands unserer älteren Zimmer. Seien Sie versichert, dass wir sehr bald eine Renovierung vornehmen werden. In der Zwischenzeit entschuldigen wir uns für die Unannehmlichkeiten, die Sie erlebt haben und danken Ihnen für Ihr Verständnis für den neuen Tarif. Wir hoffen, dass Sie in Zukunft wieder bei uns übernachten werden und zögern Sie nicht, uns zu kontaktieren, wenn Sie Fragen oder Anmerkungen haben, wie wir unseren Service verbessern können. Wir sind immer bestrebt, unseren Gästen einen angenehmen Aufenthalt zu bieten!

10/10 - 훌륭해요

Felicity

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really like staying here, it’s a great hotel that’s clearly investing a lot it it’s facilities. The rooftop BBQ is a must!! The place is like a tardis, there is so much of it and you keep finding new corners. We’re looking forward to coming again!
2023년 9월에 4박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 10월 6일
Thank you for the wonderful review, Felicity! We are so pleased that you have found your stay here comfortable and enjoyable. It is wonderful to hear that you enjoyed our rooftop BBQ area, it is always a treat for guests of all ages!We look forward to seeing you again soon on your return visit to Gozo, and we thank you once more for choosing Grand Hotel Gozo.

10/10 - 훌륭해요

Markus Andreas

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir hatten ein Doppelzimmer Superior mit Balkon. Perfekte Aussicht, sehr schönes Zimmer, extrem bequemes Bett. Das einzig negative, ist das Brummen (in der Nacht), der auf dem Dach installierten Klimageräte. Wir würden trotzdem sofort wieder kommen ☺️
2023년 9월에 4박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 9월 27일
Vielen Dank für Ihre großartige Bewertung, Markus! Wir freuen uns sehr, dass Ihnen die Aussicht, das Zimmer und das bequeme Bett während Ihres Aufenthalts im Grand Hotel Gozo gefallen haben. Wir entschuldigen uns dafür, dass die Geräusche der Klimaanlagen während Ihres Aufenthalts etwas störend waren. Seien Sie versichert, dass wir dieses Feedback an unser Einrichtungsteam weiterleiten werden, damit es sich die störenden Geräusche ansehen und beheben kann. Wir danken Ihnen für Ihre freundlichen Worte und hoffen, dass Sie uns bald wieder besuchen!

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have multiple bookings for this hotel would definitely recommend staying the house keeping staff and bar staff receptionist are all first class few issues with the billing system but soon got it sorted will will change my review for the dates 13th to the 22nd September as that has been sorted
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 9월 27일
Thank you for taking the time to write a review of your stay and we appreciate that you have made multiple bookings with us. We are glad that overall, you had a good experience and enjoyed our services provided by the housekeeping staff, bar staff, and receptionist. We apologize for any billing issues which occurred while staying with us and we are pleased to read that it was soon resolved in order for you to enjoy the rest of your stay with us. We would be delighted if you would consider removing or amending the other review so that we can showcase how our customer feedback is valuable to us as well as ensuring that our hotel runs at our optimum best. Thank you very much for choosing Grand Hotel Gozo!

10/10 - 훌륭해요

PHILIPPE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 9월 27일
Thanks for rating your stay with us!

10/10 - 훌륭해요

Ivaylo

연인과의 여행
Alles Ok!
2023년 9월에 5박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 9월 27일
Thanks for rating your stay with us!

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff from the house keeping to the bar staff are all excellent cannot fault them the billing system ie saying your room number and signing is impossible to keep a check on and never pay cash use cards so you can prove payments as I found out (280 euros down ) apart from that I would return because overall we enjoyed our stay
2023년 9월에 9박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 6박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 9월 11일
Thanks for your score and for choosing the Grand Hotel!

10/10 - 훌륭해요

Kamel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hotel et very good HARIOM
Super sejour chambre très spacieuse belle grande terrasse avec vue sur la mer et les iles aux alentours je recommande cette hotel sur gozo tout prêt du ferry Et je félicite le très bon travaille et les attentions faites par HARIOM l'homme de chambre de l'hotel chaque jour merci beaucoup a lui
2023년 9월에 7박 숙박함
답변 제공: Romain, Front Office & Reservations Manager 님, 2023년 9월 10일
Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Grand Hotel Gozo. Il est merveilleux de savoir que notre chambre était spacieuse et que la vue de la terrasse était tout simplement magnifique. Nous aimerions vous remercier pour vos mots aimables à l'égard d'Hariom. Il prend grand soin de nos clients et cela signifie beaucoup pour nous que vous l'ayez remarqué ! Nous vous remercions d'avoir pris le temps de rédiger votre commentaire. Nous ne manquerons pas de le transmettre à Hariome et au reste du personnel de l'hôtel. Nous sommes impatients de vous accueillir à nouveau à l'avenir !

8/10 - 좋아요

Helle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk udsigt.
Masser af personale i morgenmadsrestsurant - men maden var ikke luksus bare almindelig buffet. Alt for mange børn ved en lille pool. Lidt besværligt med elevatorerne som vi skulle skift. Fantastisk udsigt .
2023년 8월에 4박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 29일
Tak, fordi du tog dig tid til at anmelde din oplevelse på Grand Hotel Gozo, Helle. Vi er glade for at læse, at du nød den fabelagtige udsigt, vi har her, og at personalet i morgenmadsrestauranten var hjælpsomme.Vi forstår din skuffelse over vores madudvalg og undskylder, hvis vores pool ikke passede til din smag under dit ophold. Vores team arbejder hele tiden på at forbedre vores gæsters oplevelser, så tak fordi du gjorde os opmærksomme på denne feedback.Dine kommentarer motiverer os endnu mere til at gøre hvert ophold til en mindeværdig oplevelse. Vi håber, at din positive oplevelse opvejer de negative, og vi vil elske at byde dig velkommen igen snart!

4/10 - 별로예요

Davinder

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Aircon not working properly mosquitos in room, room service took a long time and sometimes they did not deliver. Pool was good breakfast was good room was clean
2023년 8월에 1박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 28일
Thank you for your honest review, Davinder. I am sorry to hear about the difficulties with our air conditioning and room services during your trip. Our team is always striving to provide nothing less than an impeccable experience for our guests and we will take steps to ensure that in future these issues are not repeated.We are glad that you enjoyed the pool and breakfast, however. Thank you also for recognizing that the room was clean - this is an important priority of ours. If there is anything else we can do to make your next visit more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 - 좋아요

Oliver

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 25일
Thanks for staying with us!

10/10 - 훌륭해요

Noémie Lina Flor Sariah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super hôtel, le personnel est très accueillant. Cet hôtel est à environ 7 minutes à pied du ferry Mgarr. Je le recommande sans hésiter et reviendrai si l'occasion se présente. Le seul bémol que je peux dire de cet hôtel concerne le parking. Pas assez de place par rapport à la grandeur de l'hôtel.
2023년 8월에 3박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 21일
Merci pour votre commentaire sur le Grand Hotel Gozo, Noémie. Nous apprécions vos mots aimables à propos de notre personnel amical et nous sommes ravis que vous ayez apprécié votre séjour parmi nous.Nous nous excusons pour la gêne occasionnée par le manque de place de parking. La sécurité et le bien-être de nos clients sont toujours notre première priorité, donc malheureusement lorsque l'hôtel est plein, il y a d'autres places dans la rue derriere l'hotel.Nous sommes ravis que vous reveniez à l'avenir, et si nous pouvons faire quoi que ce soit pour rendre votre prochain séjour encore plus agréable, n'hésitez pas à nous contacter directement à tout moment. Merci encore d'avoir choisi le Grand Hotel Gozo !

10/10 - 훌륭해요

Ursula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!!
Great!! Maybe would be good to have had 4 bottles of water instead of two
2023년 8월에 1박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 20일
Thank you very much for your kind review of Grand Hotel Gozo, Ursula. We are thrilled to hear you enjoyed your stay and that you would recommend us to others.We appreciate the suggestion of having four bottles of water, rather than two, available during your stay. We constantly strive to update our amenities and services, so we will certainly take this suggestion into consideration going forward and make sure we keep our guests comfortable during their stay at Grand Hotel Gozo. Once again, thank you for staying with us and please let us know if there is anything else we can do for your next visit!

10/10 - 훌륭해요

Sebastian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 11박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 21일
Thank you for your score, Sebastian! Our staff strives daily to provide an impeccable standard of service and hospitality for all our guests. It looks like they hit the mark with you, and that is such fantastic news! We thank you for taking the time to leave us feedback regarding your stay with us. Please do remember us when planning your next visit; we would love to be at your service once more!

8/10 - 좋아요

Matthias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 20일
Thank you for your kind review of Grand Hotel Gozo, Matthias! We are pleased that you chose us for your recent stay. If you need assistance during future stays, please reach out so we can help ensure you have an unforgettable time in Gozo!

10/10 - 훌륭해요

Noel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service and excellent hotel. Just one note about the parking underneath. I think this need to be improved.
2023년 8월에 4박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 20일
Thank you for your glowing review of Grand Hotel Gozo, Noel! We're so pleased that you enjoyed your stay and found our service to your liking.We appreciate your feedback on the parking and are working hard to improve the experience for our future guests. The parking entrance will be relocated once expansion works is completed.Thank you again for taking time to share your experience. We look forward to welcoming you back soon!

10/10 - 훌륭해요

nigel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lovely
super hotel very happy
2023년 7월에 15박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 17일
Thank you so much for your review, Nigel! We are delighted to hear that you had a positive experience at our Grand Hotel Gozo. Your kind words are always appreciated and mean a lot to us. We strive to make sure every guest feels welcome and enjoys their stay with us. It's wonderful to know that we achieved this goal for you during your visit. We look forward to welcoming you back again in the near future.

10/10 - 훌륭해요

gian marco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tutto perfetto
2023년 8월에 5박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 17일
Grazie per le sue gentili parole, Gian Marco! Siamo lieti di sapere che il suo soggiorno al Grand Hotel Gozo sia stato eccellente. Il nostro staff si adopera per assicurare ai nostri ospiti un'esperienza rilassante e memorabile e siamo lieti di aver potuto trasformare la vostra vacanza da sogno in realtà. Ci auguriamo che torniate presto!

10/10 - 훌륭해요

Annamaria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mycket bra hotell.
2023년 7월에 4박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 17일
Tack så mycket för att du tog dig tid att recensera Grand Hotel Gozo Annamaria! Vi älskar att höra att våra gäster hade en underbar upplevelse hos oss. Det är alltid vårt mål här att se till att alla som stannar och besöker oss känner sig mycket välkomna och vi är glada att höra att det var din upplevelse. Vi hoppas att du kommer att stanna igen snart!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ok hotell, men sengetøy og håndkle var skittene og flekkete hver dag. Sa ifra i resepsjonen om dette, men de byttet til et vell så skittent sengetøy. Vi hadde dessuten også en del maur inne på vårt rom. Badet var slitt med dårlig trykk i vask og dusj. Dusjforhenget var flekkete og skittent
2023년 8월에 3박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 17일
Takk for din anmeldelse av ditt nylige opphold på Grand Hotel Gozo. Vi beklager at sengetøyet og håndklærne ikke levde opp til vår vanlige renhetsstandard. Teamet vårt setter sin ære i å tilby komfortabel innkvartering, og dette var tydeligvis ikke den opplevelsen vi ønsket. Vi vil følge opp saken sammen med rengjøringspersonalet for å undersøke saken nærmere. Vi ber også om unnskyldning for ulempene maurene på rommet forårsaket, samt de andre problemene som ble oppdaget på badet. Vi gjør vårt ytterste for at alle gjester skal få en så god opplevelse som mulig, så ta gjerne kontakt med oss hvis det er noe annet vi kan gjøre ved ditt neste besøk. Vi håper å få en ny sjanse til å vise deg hvordan et flott opphold på Grand Hotel Gozo virkelig ser ut!

10/10 - 훌륭해요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was spacious with views over the harbour. Room service was brilliant and coffee/ tea was replenished daily. The hotel has 3 restaurants, but we only tried one which offered a BBQ night with rooftop views. We highly recommend this as the food was cooked to order and was delicious!😋 All staff were polite and helpful and we throughly enjoyed our stay.
2023년 7월에 4박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 8월 17일
Thank you for your wonderful review of the Grand Hotel Gozo, Tracey! We are delighted that you enjoyed your stay with us and the thoughtful touches such as room service replenishing coffee and tea daily. It means so much to hear our staff were welcoming and helpful too - we are very proud of them. We are overjoyed that you found our rooftop BBQ night delicious - we strive to provide our guests with an unforgettable experience through all elements of their stay. We hope you can come back often, it would be an absolute pleasure to welcome you again in the future!

8/10 - 좋아요

Julian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room 668: A/C Wifi Cleanliness 4* View Flooding shower room 1* Room 458: View Cleanliness Size 4* A/C 3* Wifi 2* Housekeeping: 4* (Room cleanliness) Breakfast/Roof bar service: 4* Reception service: 3/4* Outdoor pool/Umbrellas/Sunbeds: 4* Lifts: 3* (No A/C)
2023년 7월에 10박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 7월 27일
Thank you for taking the time to review your stay with us at Grand Hotel Gozo, Julian. We are glad to hear that you were satisfied with the overall level of service at the hotel and we truly appreciate your feedback regarding all aspects of your visit. We are sorry to hear about your issues with Room 668's shower room. We appreciate you brought this to our attention during your stay as we were able to upgrade you a a Standard Seaview Room. Your feedback is very valuable as it helps us to take necessary steps forward in order to improve our guests’ experience, so please accept our apologies for any inconveniences or unpleasant occurrences during your stay. Thank you for recommending our amenities such as breakfast/roof bar service, outdoor pool/sunbeds & umbrellas! We look forward to welcoming you back soon.

8/10 - 좋아요

andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buona base per Gozo
Posizione panoramica, stanza grande ed abbastanza ben attrezzata. Letto comodo, Biancheria ed asciugamani adeguati. Personale gentile attento e disponibile. Ottimo il bar ristorante Level 9. Da migliorare la sala colazione , Come ambiente (angusto) e come varietà del buffet. Prezzo un filo elevato in comparazione alle alternative sull’isola
2023년 7월에 2박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 7월 25일
Grazie per aver trovato il tempo di recensire il suo soggiorno presso il Grand Hotel Gozo, Andrea! Siamo lieti che abbia apprezzato la posizione panoramica, le dimensioni delle camere e la comodità dei letti. Un grande ringraziamento per aver notato il nostro personale attento e disponibile, nonché la sua esperienza positiva nel nostro ristorante e bar in loco. Ci scusiamo per aver giudicato angusta la sala colazioni e per la necessità di una maggiore varietà nel buffet. I vostri commenti sono sempre apprezzati perché ci aiutano a identificare le aree che potrebbero necessitare di miglioramenti nei nostri servizi. Ci assicureremo di prendere in considerazione queste indicazioni per il futuro. Ci auguriamo di avere l'opportunità di riaccogliervi presto!

10/10 - 훌륭해요

Nicholas James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a 10 day stay in July 23, we last came here 15 years ago. It was a lovely stay, the staff are pleasant and helpful, the rooms spotless and our house keeper was superb Room 506. We had a superior room with a terrace, you get the cheapest deals with a comparison site, but if you're looking for one of the really nice rooms in the new part of the hotel then book directly with the hotel " we will next time we go" they are gorgeous. Restaurant is good and breakfast was nice with a good choice, if you go at peak times expect a little wait. The swimming pool is nice, big enough for a decent swim and the sun bed area is good "there is some extension work going on at the moment but you don't notice it. Its a lovely view from the rooms and most quests enjoyed watching the ferries going back and forth to Malta. The area is very nice and there has been a number of restaurants' become established over the years, The Grand has a lovely Sky restaurant and roof top BBQ. All in all it was a great 10 days at the Grand, we will be back. Gozo itself is a Beautiful Island with lots of places to visit, the small towns/villages come alive in the evening. Sadly we spoilt our holiday by spending our final 7 days on Malta, "We should have stayed at the Grand and taken the passenger ferry over for days out, it costs just few Euros and takes you all the way to Valleta.
2023년 6월에 10박 숙박함
답변 제공: Romain R, Front Office & Reservations Manager 님, 2023년 7월 21일
We are so pleased to hear that you enjoyed your 10 day stay here at Grand Hotel Gozo! It's wonderful to know that we gain the loyalty of our guests, having welcomed you 15 years ago and now again a few weeks ago. We felt honored to have hosted your special visit. Thank you for mentioning our staff, house keeper, restaurant, swimming pool, sunbed area and Level Nine restaurant. We have continually worked hard on making sure these areas are kept top-shelf so we're delighted to hear that all these areas were up to your standards! We also appreciate you taking the time to comment on the view from the room and the ferries coming back and forth from Malta - it truly is beautiful scenery! We thank you for recommending us to other travelers and for allowing us the opportunity not only to welcome you once more but also to serve you with exquisite moments and an unforgettable experience.Looking forward to seeing you on your next trip!

8/10 - 좋아요

Pratibha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
VERY POOR WIFI FOR A HOTEL THIS SIZE AND CLASS
2023년 7월에 2박 숙박함
답변 제공: Front Office Team 님, 2023년 7월 17일
Thank you for your review Pratibha, we're glad you enjoyed your stay. We understand the importance of having consistent and reliable Wi-Fi while travelling and sincerely apologize for any dissatisfaction with this service during your time at our hotel. We take feedback very seriously and have already investigated how to improve our current system to ensure that no guest experiences poor WiFi service in the future. We are confident that these updates will significantly enhance our guests’ experience going forward. Again, thank you for bringing this issue to our attention.

10/10 - 훌륭해요

Moira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel at Mgarr Harbour
Excellent hotel at Mgarr Harbour in Gozo. Lovely view of Mgarr Harbour. Stunning view from rooms. Lovely large warm swimming pool with plenty of sun loungers and shade. Good buffet breakfast. Nice bar area with seats outside. Spa and indoor pool although we did not use these. Easy walk to restaurants bars and cafes. Garage is a little difficult. WiFi sometimes a bit flaky. All in all a great hotel with good service. Cleaning of room and replacement of shampoos etc was very good. TV with some English channels.
2023년 7월에 5박 숙박함
답변 제공: Megan 님, 2023년 7월 17일
Dear Guest, thank you for taking the time to write a review about your stay in our Hotel. We hope to welcome you soon again.

8/10 - 좋아요

EVE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay very much will be back in the future
2023년 6월에 8박 숙박함
답변 제공: Megan 님, 2023년 7월 17일
Dear Guest, thank you for taking the time to write a review about your stay in our Hotel. We hope to welcome you soon again!