I booked this hotel based on the many wonderful reviews, and sadly, I was disappointed. While it is a beautiful building, inside and out, beauty does not equal comfort. I had an 'interior' room, which per the other reviews here state, have no window and felt like a beautiful tomb. Very little light, claustrophobic, etc. Furthermore, the AC unit is controlled by the front desk and apparently controls the entire floor. The temps were in the 60's, and the hotel had the heat on, making my room hot and stuffy. When I asked to turn the heat off and AC on, I was told that they usually cannot accommodate that since it controls the entire floor. Somehow they managed to make the switch to AC, but in the middle of the night, the night manager must have switched it back to heat, as I awoke in a sweat and had to go downstairs and ask for adjustment once again. I was told it 'would change the temperature for everyone on the floor,' and I felt as though I should not have even made this request. Lastly, from these interior rooms, you can hear absolutely everything from the main floor below, so mornings started early as the breakfast room as set up. Instant alarm clock! I was so uncomfortable in this room unlike any other hotel room, and yet I kept feeling as though I should find this place 'exceptional' like so many others. Perhaps it is just me, but be aware that these interior rooms offer no glimpse into the outside world, are extremely stuffy and have no soundproofing.