베란다
예약 가능 여부 확인

제니오 호텔 마나도 여행 후기

3.5 out of 5
제니오 호텔 마나도
Jl. Kolonel Sugiono no.21 Marambak, Manado, Sulawesi Utara

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 25개 이용 후기 중 4개" "
평점 8 - 좋아요. 25개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 25개 이용 후기 중 5개" "
평점 4 - 별로예요. 25개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 25개 이용 후기 중 2개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Line

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Leila

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cleanliness is terrible
We had the king bed with partial sea view on the 6th floor. Check in was flawless because they allowed us to store our luggage before 2pm. They took our luggages to the room and gave us the key when we got there late in the evening. The room is spacious with extra day bed by the big window. When we woke up in the AM and let the sun in then we spotted the dirtiness in the room. Big mirror smeared with sticky fingerprints everywhere, under the bed was extremely dusty and dirty, the mini fridge dirty, the bed cover stained and yellowish on the corners. Bathroom, half of toilet tissue roll, warm water only in the sink but no hot water in the shower. Sink was not wiped down. The second day was better, after the cleaned up the room. But still no hot water in the shower. Pros: daily housekeeping and change towels. They offer laundry and iron in bulk so it's alot cheaper. Breakfast was horrible and cold. The room division needs to check the cleanliness and readiness of the room before assign it to guests.
2022년 5월에 3박 숙박함
답변 제공: Jose Wawondatu 님, 2022년 6월 30일
Dear Leila, Greetings from Genio hotel Manado, Thank you for taking time to write your comments. However Please accept my sincere apologies. We will make every effort to fix this problem and make sure this will never happens again and becoming better of what we do so we can serve you much better next time. Please let me know if there is anything else we can do for you. Sincerely, Jose Wawondatu.

6/10 - 괜찮아요

Cornelis

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
centraal gelegen hotel
Vriendelijk personeel, ontbijt minimaal. Kamers schoon maar zeer gehorig
2022년 5월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2022년 6월 30일
Dear Cornelis, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to your return. Regards, Jose Wawondatu

10/10 - 훌륭해요

Irwan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Puas menginap di Genio Hotel
Hotel yang nyaman, suasana tenang
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

Devinder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 23일
Dear Devinder, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

10/10 - 훌륭해요

deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at genio manado
Genio is very clean, rooms are spacious and staff is very attentive. Very speedy check out as well.
2019년 7월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Deborah, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 - 괜찮아요

Xuanyi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Pillows are smelly
This is a reasonably good hotel for the price and you get the basic air conditioning, ensuite bathroom and a TV. However one thing turned me off completely - the pillows did not seem to be washed at all and had a heavy sweats smell. I could not bear the smell and had to wrap the pillow with a towel in order to mask it. Besides this, the hotel is reasonably ok and you get what you pay for. Breakfast was reasonable but not great.
2019년 4월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Xuanyi, Thank you for providing us with feedback from your recent stay. I apoligize to hear your stay did not meet your expectation. We have solve this problems immediately. Hope to serve you again someday. Sincerely, GM

8/10 - 좋아요

KANAMORI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2018년 12월 24일
Dear Kamori, Thank you for share your comments from your stay with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, Jose Wawondatu

8/10 - 좋아요

YUKA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a nice hotel
予定変更で急にホテルに宿泊となりました ジェニオホテルしか空いていませんでしたので、中心地から少し郊外の立地でした。周りにはお店がたくさんありましたが少し不便でした。 ホテル内はとても綺麗で、部屋も広く快適で、シャワーもお湯がちゃんと出て感謝でした
2018년 7월에 2박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Yuka, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 - 좋아요

Diego

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Non smoking rooms with cigarette smell
The staff was very kind. The location is not so good if you want to do things by walking. The room was OK, but even though it was a non smoking room it had a lot of cigarette smell. Asked for another room and it was the same. They just put a spray that attenuated the smell. But towels and sheets were still smelling.
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Diego, Thank you for your feedback. We are glad to learn that overall you enjoyed your time with us. However I apologize with smelling room you encounter during your stay. We hope you will accept our sincere apologies and allow us the opportunity to serve you again next time Sincerely, GM

8/10 - 좋아요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 1박 숙박함

2/10 - 너무 별로예요

David 님, New York

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad exoerience
Hotel is far from everything. I had confirmation booking but staff was unable to find my booking. after i show him my conformation, he said that my booked room is not available because someone just checked in. and they said they can give me smaller room if i want.i had no choice, it was almost 7pm. very weak wifi. breakfast is ok. will not return to this hotel again
2017년 12월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear David, Thank you for sharing your comments. I apologize problem you encounter during your stay. Now we under new management with new commitment to serve better. Thank you for staying with us. Hope to serve you someday. Regards, GM

2/10 - 너무 별로예요

Dev 님, New York

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good
i booked double bed and when i arrived,they said that my room is not available. I showed them my booking and they found the booking in their side and they said that it is false booking and their room is full but can give me another small room. Wifi is super weak. Breakfast is ok. Will not stay next time
2017년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2017년 11월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy little monster
Everything was fantastic except the check in, they gave me an already occupied room.
2017년 11월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Chris, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 - 좋아요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Für einen kurzen City trip in Ordnung. Preis Leistung passt :)
2017년 11월에 4박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Syvia, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 - 괜찮아요

リオ 님, 日本

可もなく不可もなく
値段の割にはそんなに良くないです。 可もなく不可もなくという感じです。 アメニティが少ない。1泊だけ急遽探したホテルです。
2017년 10월에 1박 숙박함
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear リオ, Thank you for sharing comments during your stay. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Hope to see you someday. Regards, GM

6/10 - 괜찮아요

George 님, Cairns Australia

좋아요: 청결 상태, 객실의 편안함
In Monado close to services. Good value for price.
Enjoyed my stay. Airport transfers easily arranged and on time. Late arrival without problems.
2017년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate for needs
Not central to anything. Met needs of a last minute layover. Changed rooms due to lack of internet. Nice staff.
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time. Sincerely, GM

8/10 - 좋아요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New hotel
Nice and clean hotel, pretty new and the manager is very helpful and friendly.
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Leticia, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time Sincerely, GM

8/10 - 좋아요

Leonardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel Bersih
Kurang kedap suara
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time overall with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, GM

8/10 - 좋아요

Shiv 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
The hotel is very nice and spotless clean. wifi is also good. staffs were very friendly. Hotel must have international outlet for charging mobile phones. Hotel just have indonesian style outlet which doesnt fit usa style chargers. This needs to be improved by hotel since many international guest visit them. Everything else is excellent.
답변 제공: General Manager 님, 2016년 10월 21일
Dear Valued Guest, Thank you for shared your experience during stayed at our hotel. We always try to do our the best to give excellence experience to all of our guest. For sure ,since many guest international we will consider to set international style. Thank you and looking forward for your next arrivals.

8/10 - 좋아요

Mohamed Arshad

좋아요: 청결 상태, 객실의 편안함
Good value for money hotel- quite new and clean
Good stay but breakfast is not western type and the room-to-room sound insulation is very poor.
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Mohamed, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your overall time with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, GM

8/10 - 좋아요

Stevi 님, Manado

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kamar Non-Smoking tapi berbau rokok
Pada saat memasuki kamar, aroma rokok sangat kuat sekali, kenyataannya kami memesan non smoking room... tapi bagaimanapun juga kami mengucapkan terimakasih atas pelayanannya.
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Valued Guest, Thank you for sharing your comments with us. I apologize for inconvenience your encounter during your stay. Hope to serve you again next time. Regards, GM

10/10 - 훌륭해요

Sawasdee 님, 日本

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
きれいで快適なホテル
あたらしくてきれい。 一番安い部屋に泊まったが、ポットとコーヒー・紅茶もあります。 Mega Mallまでは、歩くと20分くらい。 チャイナタウンまでは、徒歩10分程度。
답변 제공: Jose Wawondatu 님, 2019년 12월 19일
Dear Sawasdee, Thank you for sharing such wonderful feedback from your recent stay. It is truly delightful to read that you enjoyed your time here with us We look forward to your return. It is our pleasure to serve you. Sincerely, GM