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카사 라 메르세드 여행 후기

3 out of 5
카사 라 메르세드
Calle Real Xalteva, In front of the church La Merced, Granada

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 25개 이용 후기 중 18개" "
평점 8 - 좋아요. 25개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 25개 이용 후기 중 0개" "
평점 4 - 별로예요. 25개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 25개 이용 후기 중 1개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

ANDRES

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Denied us the room and refused full refund
They denied us the room due to my medical alert service dog. They claimed it was a pet even with my paper work, certificates and vest! Worse they lied to hotel.com claiming they would give us the room for an extra $100 and refused refund. We reserved and arrived less than 24 hrs later and we lost a room we did not use almost $400. They said my service dog was unsanitary to the other guests and refused us entry. At 9pm at night we had to find another hotel! Horrible experience
2018년 5월에 10박 숙박함

8/10 - 좋아요

AUGUSTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excelente servicio.

10/10 - 훌륭해요

Wendy 님, Massachusetts, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Casa Merced was a beautiful getaway for me. The facilities were clean and lovely, the personnel friendly and helpful, the included breakfast was delicious and the air-conditioned rooms were a welcome respite from the daily heat in Granada. The location was perfect; easy walking distance to all attractions in the town and a convenient spot to do daily excursions. I would recommend this hotel to others and would definitely return in the future!
2018년 4월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best service!
Ónice at the front desk went beyond excellent - she was superb: helping with transportation, recommendations to restaurants, a spa, and a gym. She helped me print my tickets, and was just a pleasure! The hotel was beautiful - colonial & traditional architecture and a very central location make this hotel my top choice in Granada, Nicaragua. Well done 👍
2018년 4월에 1박 숙박함

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Colonial Paradise
Absolutely gorgeous place. Amazing courtyard, nice pool, great location!

8/10 - 좋아요

Jenniffer 님, Guatemala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice colonial hotel close to the main church
This hotel is a big hour right in front of La Merced church and some steps away from Granada's cathedral. The house is beautiful and has a small pool in the middle, it has some hammocks as well and some chairs and sofas for lounging. My husband and I booked the standard room which in Expedia it was stated as a 2 twin bed room, private bathroom and a cable TV. My husband actually is able to get to sleep with the TV on so that's why we doubled-check on Expedia before booking however the room we got seemed to be recently renovated which was great however there was no TV. I asked the manager Scarlett, who was super nice and friendly about this and she kindly checked if there was other room available with a TV although she said that the standard rooms do not included TV (although Expedia states otherwise). Finally we got another room with the 2 twin beds and the TV however it was not as nice as the previous one, this one was a bit outdated. The bathroom didn't have a shower curtain and there was no shower head as well, just a pipe so it was a bit of a mess, all the bathroom floor super wet.
2018년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is nice but a bit noisy. They did to improve service. Breakfast takes too long, staff were kind of lost.

10/10 - 훌륭해요

T 님, San Diego, CA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a great surprise!
We booked this hotel last minute for our unplanned trip to Granada. What an amazing surprise! Super helpful and pleasant staff, gorgeous Spanish building with an amazing courtyard and pool, and proximity to church and plaza. Would definitely love to go back!
2018년 3월에 2박 숙박함

10/10 - 훌륭해요

PHILIPPE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien
Accueil exceptionnel L'établissement est parfaitement situé au coeur de Granada Le patio intérieur procure une vrai douceur de vie Petit bémol, Les chambres côtés rue sont à éviter si vous vous souhaitez dormir !

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet spot near everything
Casa Merced is awesome. It’s quiet, has great staff, a beautiful courtyard, and is near everything. We will certainly stay here again when back in Granada.
2018년 3월에 2박 숙박함

10/10 - 훌륭해요

Karla 님, Costa Rica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente servicio
Un hotel muy acogedor con personal muy servicial y un trato ameno y respetuoso, sus instalaciones preciosas, sin duda volvería.
2018년 3월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Bonito hotel, mal desayuno
El hotel es muy bonito y el personal de recepción muy amable. El servicio de desayuno es lento y el personal no tiene la mejor actitud.
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent! I don't have anything else to say but this review site asks me write more.
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

Tony and Mavis 님, Aurora, Ontario Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location to explore Granada
Staff were very friendly and hard working. Perfect location to enjoy the beauty of Granada right in front of the famous Iglesia Merced.
2017년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fantastico
Muy tranquilo
2017년 11월에 1박 숙박함

8/10 - 좋아요

Mike 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff. Early one morning (6:30) nobody around and front gate locked. Could not get out though I wanted to. That was s but disconcerting. What if there had been a fire? Otherwise agreeable. English limited and so is my Spanish, but it all worked out.
2017년 9월에 4박 숙박함

10/10 - 훌륭해요

Davide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente servicio al cliente! Brindan excelentes opciones de alimentación o recomendaciones importantes para visitar en el país. Tienen mapas super utilez para ubicarse.

10/10 - 훌륭해요

Aske

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly Recommend
Big rooms

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
wonderful hotel at a great price
We found this place online and it was a real gem. Made to order breakfast free of charge. Reliable WIFI. Lovely courtyard with hammocks, spacious room with comfortable bed. Great staff, and convenient location. Traffic is a bit noisy in the am, that is the only drawback that I can mention. Would happily go back.

10/10 - 훌륭해요

S 님, US

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Felt like having you're own private home
Staff was wonderful and look forward to staying there again

10/10 - 훌륭해요

Wenxue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It could be better if the room had a desk.

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Volveremos, quedamos encantados
El hotel tiene una excelente ubicación, el personal es grandioso, la comida fue excelente. Lo único es que sólo hay una plaza de parqueo, el agua solo es para la primera noche, una botella por habitación.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Colonial Style Hotel with personalized service
Very nice hotel, specially when going with your boss. Very clean and quaint. Staff was friendly and very accommodating.

10/10 - 훌륭해요

marjorie 님, Costa Rica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Excelente el lugar y la atención del personal y la comida. Les felicito