There's a security gate a few kilometers from the actual reception, they would let us in because according to them we had no reservation, I had a reservation on Expedia and also I called to confirm. We waited with our 1 year-old daughter, under the sun, on the security gate until they decided to let us in. Their excuse "Sorry, somtimes Expedia reservations fall in the Spam folder, but you are lucky! We found a room for you!" While we waited security staff made silly question like "Are you sure you have a reservation for this hotel? To stay to sleep here? In a room?"
Also, when we first booked it said the resort fee included "Spa access" and then we were told this was simply not true. They advertise baby-sitting options, also untrue.