Had we not just driven through flooding roads, and torrential rain, thunder and lightening, and had it been earlier, we would have requested a change of room or a refund. The hour was late, as we were there for the theater in Dorset. Hotels in Manchester and Dorset were largely full weeks in advance, and this seemed like the best choice on line. Reviews were strong! Reading some of the reviews post-stay, my favorite hits include, “felt like, smelled like we were staying in a nursing home.” “Better to have slept in the car!” …And we actually paid 359.39 for this most unsatisfactory room, which included a resort fee!!! Plastic mattress pad, bathroom stench was distinctly eau d’urine…. Which kind of wafted throughout the room. Lobby smelled of smoke. Welcome staff was very nice. Unthinkable. Feeling robbed! Very happy to be home. Keep looking!