스위트, 킹사이즈침대 1개, 금연 | 숙박 시설 내 편의 시설/서비스

더 팔머 하우스 리조트, 어센드 호텔 컬렉션 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 695개 이용 후기 중 347개" "
평점 8 - 좋아요. 695개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 695개 이용 후기 중 80개" "
평점 4 - 별로예요. 695개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 695개 이용 후기 중 17개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Frederick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great placee nice and clean
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Marcin

Very kind staff
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Greg

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Hot tub was dirty. Indoor pool too cold to use. Gas fireplace wouldn’t start.
2024년 2월에 1박 숙박함
답변 제공: Stephanie L. 님, 2024년 3월 18일
Greg, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Glenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay. Very quiet.
2024년 1월에 1박 숙박함
답변 제공: Stephanie L. 님, 2024년 3월 18일
Glenna, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Stephanie L. 님, 2024년 3월 18일
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 - 훌륭해요

Ying

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Jackie 님, 2024년 1월 10일
Thank you for your time in your review. We are glad to see you had a great stay with us. We appreciate your choosing us for your stay

2/10 - 너무 별로예요

Brock

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room wasn’t even clean, heat didn’t work , staff was unpleasant ice machine was broken , kept getting locked out of room key pad wasn’t working. Breakfast was awful. Light bulbs were out. It was awful. Bathroom floor was falling apart. Shower was dirty. When I brought my concerns to staff they weren’t accommodating what’s so ever. Coffe machine in room was extremely dirty . Place is trash wouldn’t stay there ever again. Stayed there New Year’s Eve 2023 Not happy at all. I highly deserve a credit. When I asked for one. They said take it up with Expedia!!
2023년 12월에 1박 숙박함
답변 제공: Jackie 님, 2024년 1월 11일
Hello Brock, I am sorry to see your review. I was wondering at first what property you stayed at for such a poor review. I know with our property, 1 time we had to redo your key. While we were all talking in the lobby the next morning, the only thing you mentioned was the coffee maker was not working right and I apologized. All your other supposedly issues were non exhistent as there were no issues with heat, lights or flooring in your room. The room was cleaned and inspected prior to your check in. Our ice machine is working and the staff that was working would not be rude like that.

10/10 - 훌륭해요

AKIRA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 12월에 2박 숙박함
답변 제공: Stephanie L. 님, 2024년 3월 18일
Akira, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 - 훌륭해요

john

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to center of town and restaurants
2023년 12월에 2박 숙박함
답변 제공: Jackie 님, 2024년 1월 10일
We appreciate your time for your review. We are glad to see you had a great stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time at this hotel very good.
2023년 11월에 2박 숙박함
답변 제공: Jackie 님, 2023년 11월 21일
We're glad to see you had a great stay with us. We want all our guests to have pleasant stays with us. Thank you for your review.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jackie 님, 2023년 11월 18일
Thank you for taking the time for your review. We are glad that you had a good stay with us.

10/10 - 훌륭해요

JoEllen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff. Very accommodating. Nice breakfast. Very clean.
2023년 11월에 2박 숙박함
답변 제공: Jackie 님, 2023년 11월 16일
We appreciate your time for your review. We are glad to see that you had a great stay with us.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I haven't stayed at the Palmer House in many years, but not much had changed. Very nice property with a pool and a pitch and put golf course. Very convenient to walk into town. The room was large but a little dated. Front desk assistance was always great and the limited breakfast was great if in a hurry to get going. Very peaceful and always felt very safe.
2023년 10월에 6박 숙박함
답변 제공: Jackie 님, 2023년 11월 9일
We're glad that you had a good stay with us. Thank you for your review.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 11월 9일
Thank you for your review scoring. We hope your stay was pleasant.

6/10 - 괜찮아요

Judith

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was an old motel that was somewhat redone. However, it was showing its age - closet doors that didn't slide and bare amount of furniture for storage. Not what was expected.
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 11월 9일
Thank you for taking the time for your review. We hope overall you had a pleasant stay with us.

10/10 - 훌륭해요

Marion

2023년 10월에 1박 숙박함
답변 제공: Jackie 님, 2023년 10월 21일
We appreciate your time for your review. It's good to see you had a great stay with us which is our goal that all our guests have a pleasant stay.

10/10 - 훌륭해요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jackie 님, 2023년 10월 20일
We're glad to see you had a great stay with us. We appreciate your taking the time for your review.

8/10 - 좋아요

thomas

가족 여행
좋아요: 직원 및 서비스
Check in was very easy, nice staff, the only disappointment is the room was dusty in some areas
2023년 10월에 1박 숙박함
답변 제공: Jackie 님, 2023년 10월 19일
Thank you for the review and we will definately remind staff regarding dusting. We're glad that you had a pleasant stay with us.

8/10 - 좋아요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 10월 17일
We're glad to see you had a good stay with us. We appreciate your review.

10/10 - 훌륭해요

William 님, Manchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 10월 16일
We are glad to see that you had a great stay with us. Thank you for your review.

10/10 - 훌륭해요

Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was opened in 1951 - it has a 9 hole (small) golf course that was fun to use, along with shuffle board etc. Very nicely decorated outside with pumpkins, mums, etc. - the staff were very friendly and helpful. Great location - while an older property, the room was clean and functional. Thank you!!
2023년 10월에 1박 숙박함
답변 제공: Jackie 님, 2023년 10월 17일
Thank you for your review. We are glad to see you had a great stay with us and was able to utilize our games

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Muy buena atención y muy profesionales
2023년 10월에 1박 숙박함
답변 제공: Jackie 님, 2023년 10월 16일
Thank you for your review. We are glad that you had a great stay with us.

6/10 - 괜찮아요

Marsha

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Dirty. Dirty. Dirty.
This is a nice old property with comfortable rooms in a convenient location. The issue is cleanliness. There was an empty PBR beer can in the garden outside our room. The floor made socks filthy. The bathroom hadn’t been dusted in at least a month. The bathtub was stopped up so that when you take a shower, you’re standing in 6 inches of water.
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 10월 13일
We are sorry to hear you had issues during your stay. we appreciate your taking the time for your review. We found that the tub stopper needed to be put in the down position for draining. You left it in the up direction.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 10월 7일
We're glad to see you had a great stay with us. Thank you for taking the time for your review.

6/10 - 괜찮아요

Adi

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
It’s a cute hotel and has lots of potential but in terms of comfort and cleanings it wasn’t amazing at all! The bed was extremely uncomfortable (very cheap springs mattress) and wasn’t really clean, definitely doesn’t give value for the money we spent on it. It’s barely a 7 on a good day only because of their service, otherwise I would give it 6.
2023년 10월에 2박 숙박함
답변 제공: Jackie 님, 2023년 10월 6일
Thank you for your review. I am sorry that your stay wasn't as it should be. Overall, I'm glad that you had a pleasant stay

10/10 - 훌륭해요

Martine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jackie 님, 2023년 10월 3일
Thank you for your review. We are glad you had a great stay with us. We appreciate your time for your review.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The setting is beautiful. The hotel was quaint. The staff was friendly and helpful. The location was within walking distance to the town. The hotel was very clean. We were in town for a wedding. I would love to visit in the fall sometime. Very peaceful!
2023년 9월에 2박 숙박함
답변 제공: Jackie 님, 2023년 9월 29일
Thank you for taking the time for your review. We are glad that you had a great stay with us.

10/10 - 훌륭해요

CARL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As expected, comfortable, convenient, warmly recei
2023년 9월에 2박 숙박함
답변 제공: Jackie 님, 2023년 9월 28일
We appreciate your time for your review. We are glad to see you had a great stay with us.

8/10 - 좋아요

Nikkia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jackie 님, 2023년 9월 28일
We're glad you had a good stay with us. Thank you for your review.

10/10 - 훌륭해요

Kenneth

연인과의 여행
Great location for walking into Manchester Village. Lots of great restaurants close by. Golf course and indoor and outdoor pool are wonderful to have at the facility.
2023년 9월에 2박 숙박함
답변 제공: Jackie 님, 2023년 9월 15일
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

8/10 - 좋아요

Lorene

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was a ground floor hotel. I also liked how spacious our room was. The hotel staff were very nice. The indoor pool was nice. It was quiet at night too.
2023년 9월에 1박 숙박함
답변 제공: Jackie 님, 2023년 9월 10일
Thank you for your review and the time to do so. We are glad that you had a good stay with us. It was a pleasure.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind of a hidden gem. Clean, spacious. Indoor/outdoor pools, w/Jacuzzi - very nice breakfast bar.
2023년 8월에 2박 숙박함
답변 제공: Jackie 님, 2023년 8월 30일
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

10/10 - 훌륭해요

Joe

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Jackie 님, 2023년 8월 29일
We are glad to hear you had a great stay with us. Thank you for taking the time for your review. We appreciate it.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Place is pretty old but in decent shape. Would definitely stay there again.
2023년 8월에 2박 숙박함
답변 제공: Jackie 님, 2023년 8월 26일
We appreciate your time for your review. We are glad to see that you had a good stay.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent, we loved the peacefulness, access to back and front of the very spacious room. A very comfortable stay. Thank you.
2023년 8월에 1박 숙박함
답변 제공: Jackie 님, 2023년 8월 23일
We are glad that you had a great stay. Thank you for taking the time for your review.

8/10 - 좋아요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Jackie 님, 2023년 8월 17일
Thank you Kristen, we are glad you had a good stay with us. Thank you for your review.

10/10 - 훌륭해요

Elinor

좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Jackie 님, 2023년 8월 17일
We're glad you had a great stay with us. Thank you for taking the time for your review.

2/10 - 너무 별로예요

Anya 님, Newtonville

2023년 8월에 1박 숙박함
답변 제공: Stephanie L. 님, 2023년 8월 9일
Anya, we're sorry to see that you have chosen to leave a 1 out of 5 rating for us, even though you cancelled your reservation in advance of arrival. We do understand that you may have been upset after cancelling your reservation with Expedia and realizing that you had booked a non-cancellable/refundable reservation. However, we do not feel that that should have reflected poorly on our hotel and the rating which prospective guests consider when choosing a hotel. We hope you will reconsider your rating and that we'll have the opportunity to be your host in the near future.

4/10 - 별로예요

Edith

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
To stay in a resort, and feel like a nursing hom…
Had we not just driven through flooding roads, and torrential rain, thunder and lightening, and had it been earlier, we would have requested a change of room or a refund. The hour was late, as we were there for the theater in Dorset. Hotels in Manchester and Dorset were largely full weeks in advance, and this seemed like the best choice on line. Reviews were strong! Reading some of the reviews post-stay, my favorite hits include, “felt like, smelled like we were staying in a nursing home.” “Better to have slept in the car!” …And we actually paid 359.39 for this most unsatisfactory room, which included a resort fee!!! Plastic mattress pad, bathroom stench was distinctly eau d’urine…. Which kind of wafted throughout the room. Lobby smelled of smoke. Welcome staff was very nice. Unthinkable. Feeling robbed! Very happy to be home. Keep looking!
2023년 8월에 1박 숙박함
답변 제공: Jackie 님, 2023년 8월 6일
I'm sorry to see your poor review. We wish all our guests to have a pleasant stay here. Your check in was quite early at 6:00pm, which we could have done something for you, ie: change rooms etc. I am sorry you did not ask us.

8/10 - 좋아요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jackie 님, 2023년 8월 2일
Thank you for your review. We are glad that you had a good stay with us.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Jackie 님, 2023년 8월 1일
Thank you for taking the time for your review. We are glad to see you had a great stay with us.

10/10 - 훌륭해요

Sally

2023년 7월에 3박 숙박함
답변 제공: Jackie 님, 2023년 8월 17일
Thank you for your review. We are glad you had a great stay with us.

8/10 - 좋아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Jackie 님, 2023년 7월 23일
Thank you for your review. We appreciate your time.

6/10 - 괜찮아요

Barbara

단체 여행
좋아요: 청결 상태
Two night stay
Clean. Abit too warm during the night. Couldn't control fan speed. Bathroom door stuck shut at the top, we didn't close it completely. We did enjoy the fire pit and pool. Just enough breakfast for us. Very quiet location. Extremely disappointed in the office phone service. No one answered the phone when I called from my home, several times.In case of an emergency at home, or cancellation, who would I talk to ?
2023년 7월에 2박 숙박함
답변 제공: Jackie 님, 2023년 7월 16일
Thank you for your review. I am sorry you had any difficulty calling the office prior to arrival. There are many reasons why when you tried to call. If the morning, we could be in the kitchen getting breakfast refilled. We could be on the phone and going to help guests. I do apologize we missed your calls.

10/10 - 훌륭해요

Olivier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious rooms, very clean. Property is well kept and there is lot of room. The fire pit area is very pleasant
2023년 7월에 1박 숙박함
답변 제공: Jackie 님, 2023년 7월 10일
We are glad to see you had a great stay. Thank you for taking the time for your review.

6/10 - 괜찮아요

christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Jackie 님, 2023년 6월 27일
Thank you for your review. We are glad you had a pleasant stay.

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the staff, they were all so nice and genuinely happy to make our time as sweet as possible. The indoor pool is not heated, and the hot tub was dirty. The fitness center is extremely outdated with only 3 machines those are my only complaints. The tennis court, golf course and outdoor pool were amazing. The continental breakfast was a bonus as well. The property is absolutely gorgeous and just walking distance to so many things to do from shopping, eating, and hiking. I will definitely be back.
2023년 6월에 3박 숙박함
답변 제공: Jackie 님, 2023년 6월 25일
We are glad that you had a great stay. I am sorry that the hot tub was dirty when you went to use it. We clean it every morning and sometimes people do not wash off prior to getting into it. Thank you for your review.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice Chalet space.
2023년 6월에 2박 숙박함
답변 제공: Jackie 님, 2023년 6월 22일
Thank you for your review and taking the time. We're glad to see that you enjoyed your stay with us.

6/10 - 괜찮아요

Mehgha

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 6월에 2박 숙박함
답변 제공: Jackie 님, 2023년 6월 21일
Thank you for your review. We certainly appreciate your time.

4/10 - 별로예요

Stacy I

가족 여행
별로예요: 청결 상태
Coffee maker not working. Toilet clogged, plunger did not work. Ironing board unable to fold after using. Facility old. Jackie, manager was accommodating.
2023년 6월에 1박 숙박함
답변 제공: Mgmnt 님, 2023년 6월 19일
Thank you for taking the time for your review. I am sorry you had any issues during your stay. They have been corrected.