내부

이비스 버짓 맨체스터 센터 폴라드 스트리트 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 987개 이용 후기 중 293개" "
평점 8 - 좋아요. 987개 이용 후기 중 400개" "
평점 6 - 괜찮아요. 987개 이용 후기 중 168개" "
평점 4 - 별로예요. 987개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 987개 이용 후기 중 63개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

AYEONG

2023년 12월에 2박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

10/10 - 훌륭해요

chibeom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다음번에 다시 가고 싶은 호텔!
역에서 트램역 1정거장이라 접근성도 좋고 객실도 깨긋하고 너무 좋습니다! 직원들도 너무 친절하고 1층에 다양한 주류와 음식들도 판매해서 좋아요
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아용!추천!
위치도 도심과 가깝고 피카델리역이랑 가까워서 런던, 아울렛, 멘체스터 가기 제일좋음. 방도 깨끗한편:)
2019년 10월에 8박 숙박함

6/10 - 괜찮아요

호영

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
서비스 조식 청결도 만족.
2018년 12월에 2박 숙박함
답변 제공: Sham 님, 2019년 1월 16일
Dear 호영, We are sorry to see you were disappointed with your stay. We appreciate the feedback and shall look into the comments further. We hope to welcome you back for a much more pleasant stay. Kind regards, Shamil Sayani Acting General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 3박 숙박함
답변 제공: Sham 님, 2019년 1월 16일
Dear Guest, We are delighted to see you enjoyed your stay with us and appreciate you taking the time to rate your experience. We look forward to welcoming you back again soon. Kind regards, Shamil Sayani Acting General Manager

6/10 - 괜찮아요

Hyeonjun

좋아요: 직원 및 서비스, 객실의 편안함
맨체스터시티경기장 인접하고 있으며 중앙역 과도 가깝다. 냉장고가 없어 불편한거빼곤 만족한다
2018년 9월에 1박 숙박함
답변 제공: Sham 님, 2018년 10월 10일
Dear Hyeonjun, Thank you for taking the time to share your feedback. Whilst I am pleased to see you enjoyed the most of your stay, and the location, I do apologise for there being no fridge in the room. Next time you stay and wish to use a fridge, please do let us know and we can happily store your items in the hotel fridges. Kind regards, Shamil Sayani

8/10 - 좋아요

In Sul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋음
샤워시설 문이 안 닫히는 게 충격이긴 했는데 거거 말곤 다 오케이였던 것 같습니다.

6/10 - 괜찮아요

MINSO

별로예요: 직원 및 서비스, 객실의 편안함
Good enough for this price.
Good enough for this price. No hair dryer, No refrigerator, No any other things. but Room is clean and this price is reasonable.

8/10 - 좋아요

Ye Hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect except for the location
Decent price, worths the stay

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very courteous and efficient. Room is spartan, but clean. Breakfast was good. Location is fine during the day, close to tram stop. Overall, a good budget stay.
2024년 3월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2024년 3월 11일
Dear Guest, We truly appreciate your kind words!We are thrilled to read your feedback about your experience with us! We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated. Thank you! We will make sure to share your thoughts with the team.Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regards

8/10 - 좋아요

Roshna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 3박 숙박함
답변 제공: Law 님, 2024년 3월 16일
Dear Roshna, Thank you for taking time out to leave a review rating, these ratings do provide us with insight that helps us to improve our service. We hope that on your next stay, we will do even better to earn a top rating from you. Thanks ever so much.

10/10 - 훌륭해요

Joel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly at both check in and check out. It was good to be able to request a kettle for your room, using a refundable deposit. Room was very clean. Bed, very comfortable and it was very quiet on both nights of my stay. Shower was clean and I could have the water as hot or cold as I liked. TV in room worked perfectly with all channels tuned in. Overall, had a great stay. Would definitely book again.
2024년 2월에 2박 숙박함
답변 제공: Ibis Budget Team 님, 2024년 3월 11일
Dear Guest, We truly appreciate your kind words!We are thrilled to read your feedback about your experience with us! We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated. Thank you! We will make sure to share your thoughts with the team.Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regards

6/10 - 괜찮아요

gordon

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Smallest room I have ever stayed. Not enough room for 2 people to move around in. It is a budget hotel but not worth the money paid. no issues with staff or cleanliness
2024년 2월에 1박 숙박함
답변 제공: Law 님, 2024년 3월 16일
Dear Gordon, Thank you so much for your feedback, we are sorry to find out the room size was not to your satisfaction, we are also however pleased to know you were satisfied with the service provided by our staff and the cleanliness of the hotel.This feedback helps us to evaluate what we offer to our guests. Please do speak to a member of staff whenever you choose to stay us again and a more suitable room can be allocated if and when available. Thank you for your insight and feedback RegardsIbis budget Team

10/10 - 훌륭해요

Sofie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Top, en absoluut prijselijk. Heel mooi hotel Zeer uitgebreid en lekker ontbijt
2024년 2월에 1박 숙박함
답변 제공: Law 님, 2024년 3월 16일
Dear Sofie, Thank you very much for your kind review, we are glad you enjoyed your time with us, and we are looking forward to wow you more on your subsequent stays. RegardsIbis budget Manchester team

10/10 - 훌륭해요

miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay here for a Man City game. Very close to the stadium, also to the North quarter and the train station. Walked everywhere, did not need a taxi whatsoever. Did not have breakfast at hotel, but there are many good places walkable for breakfast
2024년 2월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2024년 3월 11일
Dear Guest, Many thanks for sharing your experience with us. Your feedback is very important to us. I'm glad that you were happy with the location.We hope to welcome you back soon for an even better stay!Kind Regards Ibis Budget Team

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cheep and chearfull , no parking , however just us just park , great walk into centre , ideal if taking a child to a gig .
2024년 2월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2024년 3월 11일
Dear Guest, We truly appreciate your kind words!We are thrilled to read your feedback about your experience with us! We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated. Thank you! We will make sure to share your thoughts with the team.Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regards

2/10 - 너무 별로예요

Armita

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Nexhat

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room service did not change the bed sheets or pillow cases, not hoovered or cleaned the floor, for 5 night stay only came twice to do basic remove the bin and only fix the bedding - would definitely not go there again
2023년 12월에 5박 숙박함
답변 제공: Sandy 님, 2024년 1월 4일
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that this happened to you. Please rest assured that these are not our standards of the hotel, therefore we are taking necessary action to prevent future occurrence. We hope to have the opportunity to restore your faith in our services in the future.

4/10 - 별로예요

Rebecca

2023년 12월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Many thanks for taking the time to rate your stay. We are sorry to less that you had an unsatisfactory stay, however I hope that the rest of your time in Manchester was enjoyable and we hope to welcome you back again soon. Kind Regards, Ibis Budget Reception Team

8/10 - 좋아요

Jose Manuel

아이를 동반한 가족 여행
Está ubicado cerca del centro (10min) en una zona un poco más tranquila. El hotel cumple con lo que ofrece, está limpio y las camas son muy cómodas.
2023년 12월에 3박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

6/10 - 괜찮아요

Stuart

출장 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 - 훌륭해요

JULIET

2023년 12월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

6/10 - 괜찮아요

You Chen

가족 여행
좋아요: 직원 및 서비스
Car park is a bit far from hotel and its in the open public area (train station).
2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

10/10 - 훌륭해요

DOMINIC

2023년 12월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 - 훌륭해요

Neil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value, welcoming staff.
2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Dear Neil, Thank you for taking the time to review your stay with us. I am pleased to see you enjoyed your time in our hotel, and hope to welcome you back again in the near future. Best Regards Ibis Budget Manchester Centre

8/10 - 좋아요

Anders Hentze

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dejlig tæt på Tram-station. God morgenmadsbuffet. Pænt og rent. Hjælpsomt personale. Den ene elevator var ude af drift alle dage, hvilket gav problemer når gæster skulle checke ud eller ud og se Manchester - samtidig med at rengørings personalet optog elevatoren for at transportere deres vogne fra etage til etage. Men alt i alt et tilfredsstillende ophold og jeg kommer gerne igen.
2023년 11월에 5박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

8/10 - 좋아요

Stephen

Attention to cleaning detail would have meant the long hair I found on pillow and bed would have been picked up, but otherwise clean enough Could really do with having USB sockets in the room, maybe even wireless charging points too Overall, fair price for 1 night, quiet, warm, I would stay again
2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

4/10 - 별로예요

Cathrine

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff we saw were courteous and helpful The room was basic but clean The bed was hard and only one thin pillow The room was nice and warm and you could adjust the temp The shower in our twin room was in a shower cubicle next to one of the beds. No privacy when showering and walking out of the shower naked straight into the room! No hand towels No kettle to make a hot drink Drinks to buy in the main lobby served in a tiny paper cup. No alternative milk or decaf tea! We will not return
2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
We appreciate you taking the time to leave a review on your stay. As a hotel, we always want our guests to feel as relaxed as possible, therefore we are delighted to see you liked our comfy pillows! However, as a budget hotel, we do only provide our rooms with the basics. We do understand the inconvenience, therefore we have a kettle with unlimited free tea and coffee in the reception area which can be provided after paying the deposit required. We also apologise if our room layout inconvenienced you. We hope despite this you still enjoyed your stay and you'll choose Ibis Budget for your next trip to Manchester.Ibis Budget Reception Team

6/10 - 괜찮아요

Jess

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ross Ibis Budget Manchester Centre

10/10 - 훌륭해요

Fraser

2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear Guest, Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

8/10 - 좋아요

Ellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 - 훌륭해요

Holly

2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

10/10 - 훌륭해요

David

2023년 11월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 12월 18일
Dear guestThank you for taking the time to leave some feedback on your stay.Our team work exceptionally hard to ensure the happiness of our guests, therefore they will be delighted to know you enjoyed your time at our hotel.

8/10 - 좋아요

Thomas

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Thank you for taking the time to review your stay with us. I hope you had an enjoyable time exploring Manchester, and hope to welcome you back in the future where we can aim to improve upon your experience. Best Regards Ibis Budget Manchester Centre

8/10 - 좋아요

Mick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 3일
Dear Guest,thanks a lot :) for taking time to give rating for us.hope we see you soon again at our hotel.

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Ibis do exactly what they say they will do. Excellent all round.
2023년 10월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 3일
Dera Adrian, Thanks for your compliment, hope u had a great stay at our property. much appreciated for giving feedback to us.Take care :) :)

6/10 - 괜찮아요

Jebin

별로예요: 청결 상태, 직원 및 서비스
Y
2023년 10월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 30일
Many thanks for taking the time to rate your stay. We are sorry to less that you had an unsatisfactory stay, however I hope that the rest of your time in Manchester was enjoyable and we hope to welcome you back again soon. Kind Regards, Ibis Budget Reception Team

8/10 - 좋아요

Felicity

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Good basic hotel, perfect for stag do weekend
2023년 10월에 2박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 3일
Dear guest,We truly appreciate your feedback. I’m glad that you were happy with the location, Your feedback is very important to us to improve the quality of our facilities and customer service. We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated! We hope to welcome you back soon for an even better stay.Best Regards,Ibis Budget Team

10/10 - 훌륭해요

Georgia

2023년 10월에 1박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 11월 3일
Dear guest,Many thanks for sharing your ratings. Your rating and feedback are very important to us to improve the quality of our facilities and customer service. We strive to provide superior service therefore the satisfaction of our guests is greatly appreciated! We hope to welcome you back in the future for a better stay. Kind regardsIbis Budget Team

10/10 - 훌륭해요

Sylwester

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Sandy 님, 2023년 10월 23일
Dear Syylwester,Thank you so much for taking the time to leave a review! We are so happy that your stay was perfect, we always strive to make our guests feel welcome and happy, as well as ensure everything goes smoothly for them when visiting this amazing city! We hope to welcome you back again soon.

10/10 - 훌륭해요

ERIK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An excellent place to stay. Nearby the center but yet quiet! Nice staff and very safe!
2023년 9월에 2박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 10월 18일
Dear guest,We truly appreciate your feedback. Your feedback is very important to us to improve the quality of our facilities and customer service. I'm delighted to read that you were happy with the hotel and that your stay was comfortable. Many thanks for sharing your feedback and we hope to welcome you back soon!Kind regardsIbis Budget Team

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sandy 님, 2023년 10월 23일
Dear James, Thank you for taking the time to leave a review, we are so pleased that you were happy with your stay! We hope to welcome you back again soon.

10/10 - 훌륭해요

Daryll John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for WHP, will stay again
2023년 10월에 1박 숙박함
답변 제공: Sandy 님, 2023년 10월 23일
Dear Daryll John,Thank you for taking the time to share your thoughts. We are so pleased to hear that you enjoyed your stay and found the location of the hotel perfect for your needs. We hope to welcome you back again soon!

4/10 - 별로예요

Brendan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Ibis Budget Team 님, 2023년 10월 15일
Dear guest,Thank you for sharing your experience with us.We are disappointed to read that your experience did not meet your expectations, please accept our sincerest apologies for your concerns. Your feedback is very valuable to us in order to improve the quality of our facilities and customer service. As this type of hotel has a basic concept, all rooms are designed with a minimal and compact layout. If this type of hotel doesn't meet your general expectations, please allow me to suggest to check out our other Ibis brands and hopefully you will find the most suitable for your needs. We hope you will give us the opportunity to restore your faith in our services in the future.Best Regards,Ibis Budget Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sandy 님, 2023년 10월 23일
Thank you for taking the time to leave a review, we are very appreciative of guests giving us their honest opinion! We are always eager to improve our services and welcome guests back again.

10/10 - 훌륭해요

Fernando

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Clean, calm
2023년 10월에 2박 숙박함
답변 제공: Sandy 님, 2023년 10월 23일
Dear Fernando, Thank you for taking the time to leave a review. We are pleased that you were happy with your stay and you found the room to be clean and calm. We always strive to give our guests a smooth and enjoyable experience at Ibis Budget. We hope to welcome you back soon for an even better stay!

4/10 - 별로예요

Ceri

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Budget room - no return of deposit for kettle
Stayed for two nights. Room was fine - as expected for budget hotel. No issues. No kettle or hairdryer in the room. Had to pay a £10 deposit at reception for a kettle to use during my stay. They informed me thie deposit would be returned automatically to my account in 3-5 working days. I am still waiting nearly 2 weeks later. Will have to chase hotel for the return of deposit unfortunately. Very inconvenient and disappointing.
2023년 9월에 3박 숙박함
답변 제공: Sandy 님, 2023년 10월 23일
Dear Ceri,Thank you for taking the time to share your thoughts. We are pleased that you found the hotel satisfactory for your needs. We are sorry to hear that you are having issues with the return of the deposit. The deposit is a pre-authorization of 10 on your account that after 5-10 business days will automatically disappear from your account as it is only a hold. If you are still having issues with this please send us an email detailing the matter and we will resolve this issue for you as soon as possible. We hope to welcome you back again soon.

8/10 - 좋아요

Lukas

2023년 9월에 1박 숙박함
답변 제공: Shivchenko 님, 2023년 9월 27일
Dear Guest, Thank you for sharing your experience with us. We are delighted to read that your experience with us was pleasant! We strive to provide superior service for every guest, to ensure their satisfaction is optimum and therefore your feedback is very valuable to us! Once again, thank you for sharing your experience with us and we look forward to seeing you again very soon for an even better stay! Best regards,