I’ve been a guest at the Equinox on and off for 30 years. Our family holds fond memories of Christmases, Thanksgivings, and other special occasions spent at this "former" grand hotel.
Unfortunately, the rest of this visit was far from peaceful—and wholly inconsistent with the standards and legacy of the Equinox.
When I entered my room, the drawers were all left open, the toilet seat was up, and it was immediately clear the room had not been properly serviced. The secondary AC unit didn’t work, leaving the room uncomfortably hot and making sleep impossible. The television was also non-functional, which was especially frustrating given the unfolding global events I wanted to follow.
By 8:00 a.m., I was woken by shouting from housekeeping staff in the hallway. I took the stairs to avoid the noise, only to encounter more shouting from staff on the stairwell. Hoping to reset the day, I grabbed a cup of coffee and headed to the fireplace lounge, only to find the area littered with leftover food, empty alcohol cups, and disheveled pillows—clear signs it had not been cleaned or reset for morning guests.
I reported these issues to the front desk and left multiple messages—one with the desk, two with the manager, one with Jackie, and one via the general reservation line. No one has followed up.
